Great service and so much product very well stocked.

This store continues to be a disappointment. Sales girls chatting up a storm with one another and clearly they see customers on the floor. Are they trained to not ask customers if they would like assistance finding products ?I had been standing in the same place extremely confused about product . I had to call out for assistance which did not come until they were finished with their conversation. Which by the way was not work related . When the girl did attempt at helping me I was asking questions related to tarte products . She could not answer any of my questions . Rather than find someone else who was knowledgeable she just walked away and continued with her chat session . Not a care in the world about the customer . Is great attitude /customer service /politeness not a requirement for this position? We can do a much better job Ulta.

Called this store to hold 2 items for me. As soon as I arrived on site, they had my item at the register ready for me to pay! Quick transition, got my product!Just in awe because the other item I purchased was kinda like overpriced.

Very friendly and helpful staff. Shelves were stocked well and I was able to get what I needed. They had hand sanitizer all around the store to use, and had social distancing stickers on the floor near the checkout line.

Went here with my girlfriend and bought her all new makeup. They have it all!

Made a facial appointment at 11am, was told my appointment was at 3:15. Three employees walked past me at the counter when I was attempting to check in. When I was finally acknowledged, a group of 4 was taken “early” for their appointment ahead of mine. Was not even apologized to or looked at in the eye. They asked THE GROUP of LADIES if THEY were ok letting me have my appointment “in between” theirs. Not awkward at all.I decided I would just browse the store, and opted out of “my appointment”.Brought some products to the counter that were tagged “Buy 1, get 1 40% off”. But the tags apparently were expired yesterday. The nice counter employee brought a manager out to assist in honoring the pricing since they made the mistake of not taking the sale down. But you can imagine- they wouldn’t honor it. So I asked for a comment card, maybe I could offer some feedback. She asked what happened. Her response had suspicious undertones in saying they only make appointments in 20min increments, not 15. And no, they don’t have comment cards. But I didn’t waste my time- I ENJOYED this! It was a wonderful, wonderful experience!

Helena does the best facials here. The facial room is clean and private. I love the facials Helena creates for me, she cocktails the products together and customizes each session for my needs right then and there. Awesome experience.

Absolutely no one on the floor to help customers.

I love that I can sample everything, but they cant make you samples of anything to take home and try which is a bummer. Also, for being a makeup store, their lighting is awful. I have had to return 3 different foundations because in the store they looked perfect and outside they were too dark. The good news is that you can return anything you bought!

Kristy was understaffed by 3 and did an incredible job attending the front checkout associate as well as personally helping myself and 3 other customers. I was most excited to have been personally assisted by a visiting Urban Decay Regional Director, Nicole, who matched me perfectly with their newest product and had a wonderful sense of humor!

Disgusting and frankly just not right - because the store is a mess and lipsticks colors not kept under the right color, I purchased a color I did not want. Walked back in just 5 minutes later to exchange or refund and was told no, as I dont have an account (I refuse to hand out my personal details), they cant do anything!! Unbelievable! Called Corporate to complain and to say the store is in disarray and was told by Corporate to try a different store, that they may give me a refund!! Apparently, it all depends on the individual store as to whether they will refund! So wrong and so unfriendly. The store needs a complete overhaul of staff and a restock. San Clemente store is a mess and is not being managed correctly.

Wonderful store where you can try cosmetics before you buy them. You can also get great makeup tips & advise

Tried out their hair salon/beauty bar and it was a great experience. Liz Carbello is the best stylist! She’s friendly and does a great job, especially with bangs.

Love that they carry all dermalogica products and all high end beauty supplies from hair dye to facial cleansers and more. And I love how you dont need a license to purchase either

Wonderful, knowledgeable and helpful staff.And found a very talented stylist in Shiraz!Thanks guys, I will definitely be back soon.

Always great customer service

Aleece at the Lancome counter was amazing. So nice and fun and really helped me with finding the right makeup for my skin. I highly recommend seeing her if she is working that day. very patient and knowledgable

Staff is unfriendly and scarce. the bigger set blonde manager is unknowledgeable of their products too... I had high hopes for when this store location opened, I even applied to work there. I got the interview, went on the interview, I was told directly that I even have the experience and expertise to be in a certain full time position. she basically was telling I had the job, just needed to meet with the lancome district manager person. well I did and I never got a call back. not one. they are liars and fake fake girls over there!! the store is always empty too, it makes sense for their lack of welcoming and charm!!

Wow so many great products to choose from, nice clean area with lots of product but you dont feel claustrophobic like I do at Sephora in the mall . We were there for an hour and half and noone really offered ideas or assistance, but overall if you know what you want great place .

Had what I wanted but had to pay extra

I got my hair cut by Alexx, she was amazing! I will certainly be back!

What Woman wouldnt love this Store, great Service

No hassle returns. Lots of products and price points.

Good place to get makeup

Large store with great selection.

Organized, clean and helpful staff.

Staff are very helpful

It is an almost complete place in cosmetics