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M2O Marine Outfitters
3645 Camino del Rio S, San Diego, CA 92108, United States
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M2O Marine Outfitters
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Ti
Review №1

I have had my Yamaha 2020 212S into the service department twice in the last year. First time, I had an engine code come up. I called Brett in the service department and he said bring the boat in the same day. His staff diagnosed the issue within minutes and replace an O2 sensor under warranty. Total time in the shop was less than 30 minutes.The most recent experience was for substantial gel coat repair which was caused by exposed nails in a boat slip. Brett and his team worked with the insurance company and did an amazing job on the repairs. There is no sign of the damage and the boat looks like it did brand new. Brett and his team go above and beyond in a world where customer service is generally dead. Great JOB M2O!

Do
Review №2

We had an outstanding experience working with Trevor on purchasing a new Yamaha 212. Trevor is extremely knowledgeable about Yamaha boats. He did a great job answering all of our questions and providing a lot of extremely helpful information. He made sure we were all set up for success with the new boat. We just took the boat in for the initial 10 hour service. Brett with the service department is also extremely well organized and got the boat in and out very quickly. We are very happy we purchased the boat from M2O Marine!!

Ja
Review №3

I just purchased a boat from a guy near Magic Mountain over an hour north of my home in San Clemente who thinks M2O is the best place to take his boat. H2O is probably 2 1/2 hour drive or more pulling a boat, this place must be amazing. I called them to discuss what I will need moving forward as the new owner of this boat and they have been super helpful and thorough. As such I am happy to continue having H2O maintain the boat even though it will be about an hour drive for me. Thank you H2O for such a fabulous reputation.

Se
Review №4

Following my very first conversation with Ian on the phone it was practically a done deal that I would be purchasing a boat from M2O Marine as an out of state buyer. Ian gets customer service and really wants you to be happy and end up with the right boat for you. I was overly delighted when we took delivery of our new boat as the whole experience was outstanding.Upon arrival on a Saturday morning Aaron met us and already had the Yamaha 242 Limited SE attached to his truck to take us to a local lake for a few hours to demonstrate how everything worked out on the water. What a knowledgeable and outstanding guy – he really carried on the high level of customer service that started with Ian. After our time on the water we went back to the office to finalize the deal – I was so pleased to see that all the paperwork coincided exactly to what Ian and I had previously agreed to on the phone. The part that really floored me was that Ian offered to store the boat until we were ready to head home so we could have a little long weekend getaway during this whole process. That was absolutely amazing and I cannot thank him enough.We had a small issue with a part after we got the boat back home and I had personally made a decision to not utilize my local dealer for service. I called Brett at M2O in service and he went above and beyond to help me out in every way he could to resolve my issue – things are now perfect and we wouldn’t be here without Brett’s help.Buy a boat from these folks, seriously. Go here for service, go here for parts, they have a customer centric culture and will take care of you while offering boats, accessories, etc. at very competitive prices. I will not go anywhere else in the future. Happy boating all!

Ma
Review №5

Just picked up a new boat from these guys and they are awesome. Aaron and Ian really know their stuff and treat you like family. Excellent customer service. 5 stars all the way. Really happy with them.

Ch
Review №6

Aaron was an incredible help when picking out our next boat. He wasn’t pushy and always gave us great advice. The entire team that I met there was nothing but professional and friendly. I 100% recommend going to M2O for any of your watercraft needs!!! I’ll never go anywhere else!

Cl
Review №7

I have been loving my Malibu VTX 20`2019 so much. I bought it about 6 months ago at M20 Marine. I enjoyed that boat all summers with my friends for surfing, wake boarding, wake surfing. Aaron and the team have been super helpful with my wake boarding boat purchase!

Ke
Review №8

Would be less stars if it was possible to post less. I’ve tried several time to give these guys my money but was ignored because I was looking at a used boat. Was told they’d call me when it was checked and ready. Came back a week later and surprise it was sold before it was even checked out. Today walked in looking for some info and maybe a part. Stood around for 15 minutes and wasn’t even acknowledged that I was there. Maybe I should have tried waving at them with a $100 bill since big ticket items seem to be the only way I get their attention.

Er
Review №9

Brett & TJ in Service are the Best!Thanks Ian for your great service all these years! 2008 Yamaha AR-230 HO.

jo
Review №10

Brett and the entire team there went above and beyond to fix my boat and get me back on the water. They are exactly who you want taking care of your boat!

Ro
Review №11

Great service! Knowledgeable mechanics and management.

Bo
Review №12

Customer service at M20 Marine Outfitters was outstanding. Aaron, our sales rep, was extremely helpful, honest, and took the time to explain all the features of the boat. Even though this was our first watercraft purchase we didnt feel pressured or scammed. highly recommend this place.

Ro
Review №13

Had the service department inspect a boat I was buying from a private party in San Diego, they did a very comprehensive job. Unfortunately when the boat showed up to me a docking light wasnt working. I spoke with Brett there and he assisted me in getting a new one at no charge to me. We didnt know if the light got missed or just quit working and was bad timing but Brett helped resolve it. Thanks to the team down there I will be enjoying my new boat soon!

Jo
Review №14

Hands down one of the best in San Diego. My go-to place for boat parts.

Gu
Review №15

Got me back up and ready for the season! Thanks guys.

Ga
Review №16

STOKED!!!! Boat sat for two months after being serviced and heard an issue when put in gear. Called up, TJ got me in right away! Jason was ready to inspect what the issue was and found it in literally two seconds. Made an adjustment and everything was backed to perfection! TJ and Jason are a killer team! Boat will never sit that long again. This team is awesome!

Ga
Review №17

Friendly, professional and reasonable. It is easy to find marine businesses that are shabby and cheap and with them you will get what you pay for, which is a headache and more cost in the long term. With M2O you will get competent service, the correct parts, in a timely manner and at a reasonable price. You cannot ask for more than that!

Mi
Review №18

These guys are amazing! Were a Mercury & Volvo Dealer. One of our clients is having a problem with his Axis. We called them for help on the Axis because were not experts on that type of boat. Brett & TJ were unbelievably helpful, Very knowledgeable, and unusually kind people. I love these guys!

M
Review №19

Great experience with the staff! Brett, TJ and Jessica were all very helpful, excellent customer service! Danny (mechanic) is the man; amazing at trouble-shooting, takes the time to explain things and very professional in his approach! They get things done quickly and at a fair price (Its a boat, right?!). I tried the less expensive route and ended up regretting it (and wasting dollars!). This is the place to go. Call ahead because they are booked/busy ... but definitely worth the wait!

An
Review №20

The only boat shop in town to go to. Outstanding parts guy!

Bo
Review №21

Great staff!! Ask for trevor he takes his time to explain any and all questions you have. Owner of dealership personally came to introduce himself very personable. Overall great experience!

Ri
Review №22

Brett and the team at M2O are awesome. They listen to my needs and creatively helped me get my parts just in time to use my boat on Lake Powell for a week. I can’t imagine the pain it would have been if we couldn’t wakeboard on Lake Powell. Thank you so much for your customer service and going above and beyond to fix my boat. The 18 people who were on our houseboat thank you as well. You are doing a great job.

Jo
Review №23

So I wasnt a customer on my visit but they gained a customer for sure! I went in with my buddy to pay a bill on the work he had done on his boat! Not only had they fixed the boat in an emergency but also let us use a surf board to do some river surfing for free to see if we wanted to actually purchase one! Customer Service and sowing good seeds at its finest!

Ro
Review №24

I asked M20 to look over a used Yamaha LS2000 I was purchasing for me. They did an incredible job reviewing the purchase and Ive been a very happy patron of their service department ever since. Danny and Doug are awesome to work with and the whole staff has always gone out of their way to make sure their customers are completely satisfied. Best boat dealer/service team in San Diego

Jo
Review №25

WOW! What a fantastic experience. I picked this business out of a hat to purchase a new Yamaha outboard and couldnt be happier. Brett handled everything over the phone and delivered everything as promised. The rest of the sales and service department went above and beyond...they made it a pleasure doing business with them. I can honestly say, without a doubt, I would recommend M2O Marine Outfitters to everyone, you cant go wrong, and they have a customer for life.

Ri
Review №26

M2O Marine is absolutely the best boat dealership ever. Brett and the guys in service are AWESOME ! They treat me like I am their most important customer every single time, even though they service a whole lot of boats there. They are always honest and complete the work to the finest detail. I am 100% satisfied with my boat purchase and 100% happy with the service I receive.

Fi
Review №27

This is a great outfit! The friendly and professional staff know what is what. Our company is a Mercury dealer but we occasionally find ourselves with a Yamaha to deal with and M2O has been super helpful to us with parts, documentation and advice. Thanks, guys!

Je
Review №28

I have been a customer for over 10 years with M20 Marine. They have consistently provided excellent repairs and service for my Sanger boat. They recently repaired some of my neglected and overlooked items from lack of use and I was really impressed. The boat hasnt run this well in years! Like new again! The Service Manager Brett will never recommend unnecessary work and is honest and keeps you advised well of service schedules. Danny and TJ are awesome mechanics that get to know your boat well and take the time to show you all their quality work. The staff has all been working there for a long time, and little turnover. That says a lot to me. This is the place in San Diego to have your boat repaired.

Ja
Review №29

Ive been using these guys for a few years. They have done a superb job servicing my Yamaha with both warranty and non-warranty work. Their service manager has never recommended non-necessary work and has been completely honest with me. Ill continue to use M20 for all my boat service. Thanks!

Da
Review №30

So I purchased a boat from these guys and in the beginning all was great. They found financing at a rate that was a little high but told me that after 1 year they had lenders that would bring down the rate a lot. So a year goes by I reach back out to my sales guy Ian and I would assume now that I am not a commission for him I seem to get no help in dealing with the re-finance even though they told me that would help. Then I asked about getting from under the boat how much would they take on trade and they cant even seem to answer that. I have spoken to many people at this location that all say they will call back and never do. Customer Service Sucks. They say the reason they have not called back is because they have been super busy, probably leading others down the same road has they lead me.

Al
Review №31

I recently purchased a 2016 Yamaha AR190 from M2O Maine over the phone and had it shipped half way around the would to the island of Saipan.Before shipping it, I have them install an upgraded stereo, VHF radio, and a few other things. They sent me pictures, did 1st class installations, and helped expedite the shipping.When I got the boat, I was a little disappointed that the prepaid life jackets and boat cover were not inside. I shot them an email, and they again expedited and shipped everything out right away. TJ was very accommodating and fixed the issue right away.Their Administrative Manager Jessica is also great, and helped with all the paperwork. Brett in service gets back to you right away, and provided a lot of assistance with my questions. And Ian the Sales Manager was really good to.These guys know what they are doing, and are truly a dealership you can trust. Highly recommend M2O Marine, and would refer friends and family here.

Jo
Review №32

Those guys are awesome. I bring my boat from Havasu to have these guys work on it. They have never done me dirty.

JD
Review №33

Entire staff is always very helpful & make you feel welcome when you visit. TJ is awesome and a pleasure to work with every time i order Yamaha parts. I recomment M20 to anyone without hesitation based on the great service i receive on each & every visit.

Ni
Review №34

I purchased a brand new Yamaha 242 from Ian...he is a great salesman until you leave. During the walk through we found some small damage to a seat cover. Ian promised to send to Yamaha and get us a new seat, that was two months ago. I have called and emailed. They just dont return calls. As far as contacting Yamaha, thats a joke too.

Vi
Review №35

I bought my boat there because they had the best price in California. Excellent customer services and easy to deal with. Highly reccommeded.

Ma
Review №36

I had some white gelcoat damage on my 2016 Wellcraft 232, last month & M2O worked with Progressive Ins.White Gelcoat repair was Excellent, you could not tell where the old damaged area was before.Perfect restoration to like new condition.M2O Crew does Excellent work,Thanks from Marc & Jo, Zephyr Fishing

Ch
Review №37

Great service. Good communication. No pressure.

Pa
Review №38

Its a nice looking place with a lot of inventory of new and used boats and its a growing business.

Ju
Review №39

Very helpful staff, good pricing all around great experience!

Br
Review №40

Horrible. Didnt stick to schedule, didnt do all the things they were supposed to. There are much better shops in SD than these guys.

to
Review №41

M20 :) These guys are by far the straightest shooters in the boat repair business. I have a Mastercraft I keep in Lake Havasu, I still use M20, for parts advice and if I have too repair... Yes I would tow my boat from Arizona to San Diego. These guys rock!

Ro
Review №42

Awesome staff great service above and beyond

Jo
Review №43

Great Service, Great Guys, Very happy and I will keep coming back.

Bi
Review №44

Trevor is the man !!!!! Great knowledge of the business and a great attitude

M
Review №45

Great local shop with very professional and dedicated technicians

Ch
Review №46

Well they seem like decent guys, although a bit unorganized. They could use some help in parts/service.

El
Review №47

Good service good people

Al
Review №48

The best #1

Br
Review №49

Great place.

Jo
Review №50

These guys are rad.

Ze
Review №51

Good

Ro
Review №52

Very friendly staff, extremely knowable about boating,

Information
10 Photos
52 Comments
4.7 Rating
  • Address:3645 Camino del Rio S, San Diego, CA 92108, United States
  • Site:https://m2omarine.com/
  • Phone:+1 619-282-0400
Categories
  • Boat dealer
  • Boat repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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