Excellent customer service very professional took time to explain in detail and very patient by At&t staff Andy She deserves 7 stars

I had an excellent experience at this AT&T!! Rudy was very quick, thorough, and friendly. He answered all of my questions and gave amazing service. Mark, the manager, was on top of everything as well and super friendly! Definitely recommend for great customer service.

Went in to buy the iPhone 13 . It was an overall great experience working with Justin. He was educated with the product and provided great suggestions to enhance my overall experience with my new phone. Justin creates a great image for Att and I’m glad I had the opportunity to work with him.

I went to get a new sim at the store yesterday around 10:00 am. because my phone is lost. and for some reason my spare cellphone doesnt work in the US. anymore so I have to get a new phone right away. I asked a salesperson what are differences between Iphone 12 pro and promax. the answer from him was they are the same I told him back I didnt expect you to answer all the details just a major thing and he said you can look up on apple website for comparisons and walked away.Im still thinking why AT&T still need a salesperson at the shop......

Excellent service by Rudy! In and out very quickly and Rudy helped me to get an additional $350 off my new phone!

We came in to trade in our phones and had an outstanding experience at this location. Andy helped us out and she was fantastic.

I visited the store today and was helped by Darren. He was very friendly, helpful, and informative. Made my visit easy peasy. Thanks!

Pretty terrible. They seem to always be doing updates which mean they usually are unable to assist with accounts and simply want you to sign up to new services. Was told to call for support over the phone as they couldnt help instore. Predictably called support to be told I had to go into store. I ended this infinite loop by changing carriers

I just wanted to open an account and get a hot spot plan, they cant do that in-store, online, or on the phone. 👎bad experience, never returning.

The employees of this specific location need a raise! While understaffed and having several people come in at once, the two gentleman did their best to help everyone in a timely manner, and some at the same time. Some of the best customer service I’ve ever seen. Thank you for your help!

My appointment was amazing.shoutout to the Manager Justin! He gave very exceptional service. He was timely, explained the perks of AT&T and helped me select the perfect phone and accessories. Overall great experience!

Kayla and Sarah were so kind and helpful!!! Thank you so much!!!

Great storefront, good service, at&t seems to be having a disconnect between stores and customer service, but the people at this location do a wonderful job of representing At&t

Andy the sales representative was wonderful!

Amazing experience at my local ATT Store. Fred and Jennifer went out of their way to ensure all my needs had been met. They both have in-depth knowledge of all available programs and promotions. I strongly recommend new or existing customers to visit the store in Downtown SD off of Broadway.

Fred was amazing, I’ve been coming to him for years he is patient and very knowledgeable. I’m disabled and he always goes above and beyond to help me. At&Ts best employee. In times like these people like him are much appreciated. Give him a raise!!!!

Awesome service!!! They were super helpful and kind! They helped me and my girl transfer over to new phones which has always been a pain for me but here it went by super easy and quick. Definitely coming back to this location if I ever need anything again!

Great stafe and fast service and very friendly management 👍👍👍

Terrible service went to return a $40 speaker did not have card on me as it was a gift but had the receipt I asked the refund be credited to my account like I have done in the past rep was clearly not in the mood to work and said he couldn’t. Ended up having to go to another store with more competent reps who were able to do it no problem.

Everytime I try an pay my bill there the machines are always not working. An then you have to wait a long time for someone to help you pay your bill. Very bad service.

We did a curbside pick up. When I checked in online, I made eye contact with the customer service rep. He finished up the customer he was helping. Looked up at the screen pointed to my name that was next on the screen and said something to the other employee. Two more people walked into the store and he began to help them. I came inside let him know I was parked in the loading zone (it’s downtown and there’s literally no parking by the courthouse). He continued to help the other person that came in after I checked in. About 10 minutes passed and I went back inside told him once again I’m parked in the loading zone waiting for my curbside. The agent requested to see my fiancé ID to process the order. I called him to come to the door from the car, the security guard came over there being rude stating he needed a mask to be at the door. I when I stated that the security guard should’ve offered him one he walked off to go get one and when I stated there should be some out for customers to use the security guard told us he was no longer getting us a mask and that we needed to get out the store. I told the security guard I already paid for my order and to call the police because he was being ridiculous and I just wanted to sign for my order. The customer service rep told us don’t worry let’s step outside and finish up the order and the security guard continued to antagonize us being an aggressor. We told him to leave us alone and just go inside because he was just going to turn into another situation. At that point he stepped outside and pulled out his baton as if he was going to strike us and told us he was doing it to protect his self. But how when you were the aggressor. Then, when we asked him for his name or the company that he works for he refused to give it to us. The customer service rep never requested the security guard’s assistance at all and the guard was literally trying to bully us. We’ve been with ATT for 5 years and I’ve never felt so disrespected in my life. The security guard stated I had an attitude that’s why he intervened yet I never yelled or anything at the customer service rep; I’m allowed to be frustrated with lousy customer service especially when I’m parked in the loading zone in a high police traffic area. I was treated like a criminal when I was literally the consumer. AVOID THIS STORE AT ALL COST I CONTACT ATT AND THE REP AT THE STORE REFUSED TO ANSWER THE SUPERVISORS’ CALL FROM THE CALL CENTER. I wouldn’t be surprised if the rep shared my address with the security guard; I’m terrified for my children’s safety that security guard was looking for trouble and just wanted someone to beat on.

I visited the AT&T store in downtown San Diego and was Fred gave me the best service I could have imagine. He really took the time to assess my needs and did not try to over sale me and recommend what I need. A true professional in every way. He was great!

Came in to enquire about getting an internet connection for my new Samsung smart TV. Fred the store Rep. was very helpful and knowledgeable about setting me up for conductivity. Right now Im connected to the hotels cable service. Hoping to hear from Fred soon about the status of the connection.☺️

Rudy did great and went out of his way to find what worked best!!! He broke down everything so we would understand. BEST AT&T ASSOCIATE IVE HAD HELP ME! He was way very respectful and very kind, deserves to be recognized for sure! THANK YOU RUDY!

I have written hundreds of reviews some in gratitude, others in disappointment and some wanting betterment for others. But this one I was compelled to write. I want to say it takes a certain type of person to be so human you say, Id like to be more like her. This human has a name and made a great impression on me. Her name is Tia Harris, I dont know where AT&T found her? They need to find more like her. She is delightful, kind, patient, and generous. Tia thank for our time making a tedious task easy on me. Your kindness towards others Shows!

This is the most knowledgeable and friendly AT&T store that I have been to in a long time. Mariano, the rep that helped me, was friendly so patient. Helped me upgrade my phone and get me set up. He’s for sure an incredible asset to this store and company.

Headache from the beginning. From the company cutting off my signal for almost three days for no reason so that I missed an important business call, to mean customer service at the corporate stores, changing my rates three times to “resolve” my complaints...to paying the restocking fee to upgrade to the phone I really wanted, thus adding insult to injury, etc., I’m not very happy.

Went to the downtown store and Rudy provided phenomenal service!!! Very pleased!!

Great experienceSuper friendly and knowledgeable stuff

Honestly I had the absolute best experience at this AT&T in San Diego! Rudy has the absolute best customer! He was here helping me out for 2 hours and gave me the best deals! It was just the best!

Rudy was awesome...hopefully youre paying him well.Hes a very kind individual...a treasure indeed!

Not so good! I made a payment but it wasnt on my account when I checked.

Jennifer at DT San Diego store was informative, patient and thorough. Great job.

Ms. Tia, was so helpful. She has a great attitude and personality! I’ve had an a IPhone for years and was seeking help with my phone and a friend’s. I needed help with my iCloud and passwords which was a terrible problem remembering. She helped me unlock my phone for a friend to have and remember my iCloud to access my account. I’m terrible with trying to remember, unfortunately because Apple wants something different than a usual password I use for other devices. I’m very happy I came in at the right time and have had the help from Tia. She deserves to be appreciated and acknowledged for her costumer service. I’ve been a server for years and she has exactly what it takes to be a great asset to any company! Thank you!

Jonathan was very helpful and very kind. He provided great customer service and because of that I will be recommending more people to go to this at&t! Thank you again Jonathan!

Jennifer was very helpful in getting my prepaid phone setup.

It was a delight to be helped by Jonathan Corte. His customer service was amazing.

Jonathan was very helpful & easy-going! Great quality service, highly recommend!

I can’t stand AT&T’s 800 number customer service. Every call takes hours with multiple transfers and no one ever wants to help you. I decided to go to the store today and Jennifer was extremely helpful. She got both my problems figured out in a very timely manner.

Check it out, I just pulled up to the AT & T shop in downtown & RUDI helped me out a lot & got me this dope watch, great customer service, & will definitely let my people know

I must say that I finally may have found my carrier .I had a problem with my phone and stopped into at&t store downtown San Diego and Im telling ya .Jen,the lady that helped me was spectacular!told her my problem and after talking she came up with the solution. Thank you, you did what most places these days wouldnt, you did your job!!

Fred was friendly & did a marvelous job unlocking my Sprint device that seemed impossible. GREAT JOB FRED!!!👍👍

Fred helped me transfer from an iPhone to a Samsung Galaxy. He was extremely patient and took his time to give the most upstanding customer service. I went into another store in mission valley,CA that treated me very poorly. This store made me stay with at and t. Thank you Fred!

Mariano was amazing at the Horton Plaza store. He was engaging, professional, and wonderfully patient. Promote him fast!!! 🙂🙂🙂

I went to the downtown store to get an iPad for my company. JONATHAN C was the man to help me out. Not only did I get exceptional customer service from him I walked out with two iPads and spent less than I would’ve if I would’ve bought them anywhere else. He explained to me that the specials they had that it’s cheaper to get to that it is to get one. He gave me both prices and I was able to choose what I wanted. Thank you very much hands-down the best experience I’ve ever had with AT&T.

Ordered a phone through the AT&T website for pick up in the store. When I ordered yesterday I was told it would be ready in about two hours. I finally got the email that it was ready for pickup about 7 hours after I ordered the phone and of course the store was closed by that point. Now I come today to pick up the phone and they literally can not get the system to release the phone to me. I’ve been here for over an hour....Update: The agent eventually told me that his best advice was to wait until the hold clears In three days and try to order again. I went back to my car and tried to dial 611 to speak to Customer Retention and found out that the phone I walked in with was now disconnected from the network. I went back to the store and spent another hour there only to be told there are SIM delays and my phone “should” work sometime later. The agent did his best with what he had but ultimately whatever AT&T is pushing out to the store is not user friendly for anyone.

Great customer service! I went in with questions to switch over to AT&T and was helped by Jonathan. Thanks again!

As soon as I entered this wonderful woman greeted me and helped me instantly! There was no judgement or contempt in her demeanor, which is very rare, due to the fact Im very obviously houseless. She treated me like any other customer and even referred me to one of their competitors for a phone case since they didnt sell the kind I needed. I wish I could remember her name so she gets recognition for her outstanding service and professional courtious personality!

U.S CELULARAll times are UTC + 1 hour [ DST

Rudy was outstanding. Hugely helpful and knowledgeable. Great experience because of Rudy.

Christian was amazing . Help me out tremendously

Top notch professionals. Very helpful

I went into the AT&T store and expected terrible service. Jonathan greeted me and took care of everything without any hassling. He walked me through all of the new phones and asked what I wanted and did not try to upsell or push. I was very shocked by this and I am very gladHe was the one to help me. If anyone else goes to any AT&T store ask for Jonathon C And get what you want without the pressure

Located right by Horton Plaza, parking is a challenge as usual for downtown. Staff very helpful and knowledgeable about AT&T services and equipment. They make sure you are comfortable, offer you water and listen to your issues to better help you. We left the store happy with our experience but not with AT&T in general.

Fred he was great. Patient and fixed my issue that other AT&T reps couldnt.

Do not expect to be greeted, served, or helped in a timely manner. Twice I’ve come in and the “systems are down”. 3 employees on the floor helping customers and 6 people waiting in line. Told “we’ll be right with you”, but clearly that’s not true, so why say it? Another employee walks in and takes tile to brush his teeth before helping the obvious backup of customers. Get it together.

I was so happy and they were so helpful with Mariano B and Jennifer Cottingham

Worst customer service I’ve experienced in awhile. I came in to activate a new company phone and they swapped in my old SIM card and shredded my new SIM card. The old SIM turned out to be not compatible with the new phone and I returned to fix the issue. They then said they needed my company to give me authorization to get a new SIM card and fix the issue even though they had shredded my perfectly good new SIM card that came with the new phone. I initially walked into the store in the hopes of easing the process and didn’t think it was possible to actually make things more difficult on me. Manager was extremely rude and incompetent and not willing to fix the issue they had caused. This took place on 9/27/19 at 10:30am.

Mariano was very helpful and went above and beyond.

Jimmy was awesome! He was able to help us to select the right plan and answer all our question. Staff in the store are helpful and go out their way to make a pleasant experience.

Jennifer the store manager was really helpful and walked me through some real problems I was going to have with my bill and immediately credited me back. Thank you for making the switch from TMobile a good experience

Rude, and act like they have something against all caucasian because of the protest they had downtown a month ago... I was really discriminate against by the Africans employees there...

I recently moved downtown and my phone that is only 18 months old has been losing the screen and was on its way out. I walked in and Eden greeted me right away. I told her I am NOT at all technological and would take up a lot of her time. She said no worries have a seat. Before she even asked me to upgrade she tried to look into the problem with my phone first. As I figured it was not fixable. Two hours later, I walked out with my new phone and everything I needed updated and transferred to my new phone. She walked me through all the idiot phone questions a non techy would have. She did it with a smile too! I found all the employees at this store helpful and fun. I loved their positive energy and Eden ROCKS!! She was the best! Thank you!

Everything was great...but 3 stars i give overall because of AT&T itself cuz their coverage sux...4G nowhere to be found...googlefi much much better

Jonathan Corte handles my account - and I only want him to help me - so Ive followed him from Mission Vally to UTC to Otay to Downtown San Diego! He is the absolute best!

AT&T Store is one of best shopping in MD besides Montgomery Mall. Lots of great shops. The mall is not too big and not too small.

Fred was very helpful and polite. Recommend this location for fast service!

Calvin has really nice with me very good customer service 😃👍👍👍

4star for the long wait, store was short staffed, I think there was only 4 employees and this is one of the larger stores, about 15-16 customers and of course they could help as many as there are employees at a time!Courteous and efficient once my turn came up and they apologized multiple times for long wait.Will go back to this store if needed.

Att take really great care of their customers you will will be cared for in a compassionate way being that you become first . Lovely

Incredible! Worst customer service I’ve experienced in awhile. they do not call back, when they say they will and on top of it all they give wrong information.

This is the nearest corporate office to my location and is a 4 hour drive each way. I had to drive there 5 times in 4 weeks to simply upgrade my tablet and hot spot. First they sent me a defective tablet, then they replaced it with the wrong tablet, then they failed to activate my hot spot probably so I had to drive an additional 8 hours to activate it. Then they failed to remove the defective tablet from my account. They assigned the wrong number to my tablet. They are great at placating customers, but terrible at following up with their service. I dedicated over 90 hours to simply upgrade my tablet and hot spot.

There were couple of specialized places like AT&T Store, loved it!

Was able to get the sim card and plan I needed with no pushy sales or attempts to get me to buy more. It was quick as well, they had a queuing system that let me know when I would be helped.

The employees are knowledgeable and courteous, very eager to assist and bring a satisfactory resolution to any level of issues.

Quick and fast very helpful walked in to pay bills

AT&T is not the company I thought it was. My daughter likes the service a lot in Texas. However my experience here in San Diego is the same as New York. As a customer you are mislead by incompetent salespeople who do not actually know what they are selling or how it works

This company has changed! I have been with them for many many years, and they are now terrible. Stay away! Their customer service is awful they do not call back repeatedly when they say they will. They are overpriced. Theyre employees dont know what theyre doing And give the wrong information.

Free iPhone sim cards if you are already with a service! Friendly service.

These guys are completely clueless. Don’t waist your time.

Great customer service ! The team there is very friendly and despite my cycle being complicated they totally figured it out!

The guy at the front started to help me and then without even letting me know he went on break and didnt have anyone else help. Very poor customer service. I wish I got his name

Girl was informed I needed to RETURN wireless modem more then 3x kept asking if it was this or that I answered WIRELESS MODEM, Gave up went to UPS STORE- THEY GREETED ME,PACKED IT 😙 shipped it & THEN Mailed a package (Snai Mail) THEY TOTALLY GET MEANING OF CUSTOMER SERVICE!!!!

The employees here are always so helpful & kind.

Let me preface this with the fact that everyone we dealt with in the store was great but what followed has been a nightmare of an ordeal-On January 4th, 2018 I purchased a new iPhone X thru the AT&T store at 252 Broadway in San Diego. AT&T was offering a buy one get one free deal for an iPhone 8 which I took them up on and gave that iPhone to my wife. But she decided that she would prefer the larger iPhone 8 Plus so we returned to the AT&T store a few days later and was told that we would only have to pay a $200 upgrade fee to which we agreed.But AT&T began charging me monthly installments of $31.67 for the full price ($949.99) of the free iPhone 8.I contacted AT&T and explained what was happening and they said I had to take it up with the store manager which I did. I had to go back down to the store to talk with him but he promised that he would get it handled and a credit would soon appear on my account - but it never did.I contacted AT&T several more times - including the store manager, AT&Ts corporate billing department and a several other departments, each time getting an assurance that it would be handled on the next billing cycle but it still has not been resolved.AT&T has now just charged me for my 10th monthly installment payment!At this point I have no faith or patience remaining in AT&T getting this resolved and have just filed a complaint with the BBB to try to get intervention and resolution...

Helpful. They fixed my phone and have me good advice. I was a little put out by being put on a waiting list when most of the employees were sitting around not helping anyone.

Ask for Fred; He was super nice and helpful. I needed a new phone the same day I called and he made it happen!

Good customer service. Very knowledgeable about the latest mobile phones and other technology.

All the stars for Jimmy, but had to take off one because it is still AT&T we are talking about. I have had AT&T since high school and cant bring myself to switch carriers, no matter how many stupid people I deal with or millions of dollars I pay for barely using my phone. It would be a terrible thing, except JIMMY at the downtown location is AMAZING. He seriously is one of the only reasons I have stayed with this carrier. He is the best person Ive ever worked with in my 14-16 years with AT&T/Cingular/AT&T and I wish there was a Jimmy every time I needed customer service from any business. All the people at this spot are sweet, but Jimmy is THE BEST EVER. All caps, so you know its true. Hes super honest, funny, smart, and knows whats up. Make an appt first!

Promt service!

As a customer.I recieved an email from at&t. Qualified for an iphone at 27 dollars down.store agent said it wasnt true. Bullshit and good bye at&t

The saleman in AT &T shop lie to sell staff, do not belive what they say.and their manage just let he do it.I walk in and ask a SIM card which can used both in China and US. they show me and sell it to me. but actually it does not work at all. they keep saying it is misunderstanding, no refund no solutions.while the T-Molie nearby is honest and direct says T-MOBILE have no service in China. I do not see any misunderstand.

Some waiting, but great customer service.

He tried to make us sign for direct tv, lying about the iphone deal. Said in order to get the bogo iphone deal we had to get direct tv.

This company is the most unprofessional, unhelpful, anti customer business I have ever had the displeasure of being trapped into business with. I have been trying to cancel my service with this AWFUL company for weeks. My calls always get conveniently disconnected and never returned. I’m livid!

Very good attention, very clear information

Some of the reps take far too long with each customer, be it joking around, trying to upsell, or just being slowI went in to buy the Note 8, just pay for it and leave, could have been done in 5 minutes. Instead I waited a solid 45 minutes just to buy a device I knew I just wanted to pay for and leave.Jimmy is on point though, gets things done.

Knowledgeable staff, good service in the store and online.

Tricky paeking

Good