By far the best optometry experience ever! They are friendly, efficient, and tech-savvy. Their eyeglass selection is drool-worthy. Couldnt recommend them more!
It has been over 6 weeks and I am still waiting for the remainder of my contacts. A few days ago I received a package with only 1/3 of the order due to errors. Very frustrating having to constantly communicate with them to make sure things are being done properly.
Confident and patient. I wanted to get contact lenses for the first time. The doctor listened to me, patiently help me understand my eyes needs, and recommended to me options I hadnt consider, according to her expertise. I am grateful for all the staffs kindness and cannot recommend more.
Been coming for years, Dr. Tran is incredbly kind and attentive. She remembers her patients well (even remembers me coming in years ago with my now-husband to try on glasses). Great service and great work.
I moved from a hospitality career into an office job, and quickly realized that I couldnt see. But, that didnt stop me from noticing the most fashionable frames in the window at Looksie whenever I was walking by. It was a no-brainer to select a local, female owned and operated business to help me gain some clarity.The first thing I observed at my appointment was the warm welcome from the staff. The customer service was exceptional, and after 20 years of serving the public, I pay a lot of attention to these things. They are top notch.I am so very happy with my new Anne et Valentin frames. They are equal parts quirky and stylish, and I must admit, I have to try and not gawk at myself during Zoom meetings. Kidding aside, every time I lay eyes on my computer, I can see clearly now, and I cannot wait to get my distance glasses. First my desktop, and next...the world!
Dr. Tran is the best! Only great things to say about Looksie!
Dr Tran was so friendly and the appointment was so easy. Star the resident Optician is extremely knowledgeable and wont let you pick leave with an unflattering pair of glasses. All of the store’s inventory is from artisanal eyewear brands like Jacques Marie Mage (JMM), Anne et Valentin and Andy Wolf to name a few. Also if they don’t have the pair you want in stock in the color you want they will find it for you.
Great choice of glasses. I haven’t bought glasses there myself because I wear contact lenses but each time I go there for my vision exam I’m impressed by their selection of designer glasses and how beautiful this place is. Dr Tran is great. She takes great care of her patient and is very knowledgeable. I highly recommend her.
My whole experience at Looksie was amazing, everyone was so nice and helpful made everything a breeze!
Super disappointed with Looksie and their customer service. After almost a year ordeal to try and receive the frames I paid for, they have taken no action or ownership of a mistake on their end.I have to post this to warn other consumers to be weary of buying any frames from the operation.Overall appointment and in-store experience were nice, it was the actual purchase experience that was not acceptable. I was convinced by their sales person that it wouldnt be a problem to ship me glasses since I live in LA and was only visiting in December 2019. Its now November 2020, I never received the glasses and have had nothing but problems trying to rectify the situation.What Happened:In January they didnt remember that I needed the glasses shipped, I had to call in to see what happened, I decided on the phone to also buy sunglasses from Looksie but wanted to check to see my insurance coverage so asked them to hold off shipping.Since no one followed up, I contacted them again in March deciding against the sunglasses and asking them to ship just the glasses, to my surprise they told me they were already shipped on the day I called them in January. They sent me the tracking number that day... 2 months late, and no-glasses had ever arrived, at this time both Looksie and my office shut down due to covid, and it wasnt until September that I could actually investigate if anything ever arrived.Despite never communicating the tracking number to me or when it would be shipped and also spelling the name of the Recipient wrong on the supposed package they sent, they denied any responsibility to me and I never received the glasses.The only option I received was that they would cover the cost of the lenses, I just had to shell out almost $450+ for the frame, mind you this order only cost me $289 in the first place.I realize we are in COVID and in tough situations for all business, but to not take any responsibility for your error is unacceptable. I offered to buy again through my insurance if they would cover the out of pocket costs ($289) but they said they only would give me the one option of buying the frame ($450 and covering the cost of the lenses, which is more than I would ever spend on glasses.)Shop around! Dont ship anything through this company.
I highly rate and recommend Looksie. I was on a long trip and had forgotten my contacts. Timing was on my side but Looksie and my eye doctor were able to coordinate so I could get more for the rest of my trip. Super friendly and welcoming staff. All the best.
Love Looksie Optometry and Dr. Tran! She is friendly, warm, caring and thorough. She also has an awesome selection of stylish and brand name eye and sun glasses. Ive been going to Looksie Optometry ever since they opened and have gotten 2 pairs of eye glasses from there. I still love and wear my glasses. =) Ive also referred some of my friends and family who also had great experiences. I highly recommend Looksie Optometry! =)
I was there for my eye examination. Dr Amy Tran and her staff were very professional and cordial. Even though I ended up not needing glasses, I kind of wish I did when I discovered their stylish and elegant selection. Highly recommended.
Had a really fun time trying on the glasses in the store. Very chill and knowledgeable staff. Nice relaxing space. Was offered tea and water by the woman at the front desk.Found the perfect pair!
Great location with a clean and professional shop.Dr. Tran and her staff are extremely profession, nice and fun people. I had tried many different optometrists over the years always with varying and unsatisfactory results.Finally Dr. Tran has found a solution that works for me.
I have been going to Dr Tan for a bit over a year, along with my best friend, and my partner. Weve always had great interactions with Dr Tran and her staff. Shes nice, engaging, and really personalizes her time with each person. The selection of glasses is pretty good too, which was the reason I chose her office to get an exam at to begin with.You never know for sure how great a doctor is until you have an issue, and in our case....Dr. Tran earned our loyalty and praise. Long story short, my partner suffered a retinal detachment, going blind in one eye in the course of a few hours. We called Dr Tran, and after a series of questions, had a specialist call us back within an hour. After a surgery, Dr Tran followed up with us several times, and kept in contact with our specialist, giving him updates of her exams. Ive always thought of Optometrists as a Dr you go to to get glasses, but Dr Tran showed how much she cares for her patients, and really has gone above and beyond for us. Theres no other optometrist Id rather have on my side.
My glasses were broken and needed to be shipped out to get fixed for two weeks; however, I needed them for work. Dr. Tran was able to fix them herself within minutes, without me even asking, and her very friendly associate, Jennifer, alerted me of the repair in a very timely manner. I highly recommend Looksie.
At Looksie Optometry, not only does Dr. Tran and her staff provide the most up to date Optometry care they also have a fantastic selection of unique frames. I walk by Looksie every day and Dr. Tran is always adding to her inventory of glasses and sun glasses. If you want a great personal look in glasses and custom service that will assist you in your selection you should really take the time to visit this little Polk Street gem.I love my glasses so much I m going back for a second pair!
Dr. Amy Tran is dedicated to her work and a fantastic doctor. I would recommend her to all. She is easy to talk to, kind, remembers details about her patients, and is the epitome of a caring and great doctor.
Great experience at Looksie Optometry. Dr. Tran was very knowledgable and professional and the staff was very friendly and helpful! Would recommend to anyone looking to get an exam or new set of glasses.
Awesome. They are trustworthy, Fabulous people. I live in Asheville, NC and I go to these terrific people because they are stylish, kind, and true to their word! They know what they are doing!
Stop by yesterday and the staff were excellent. Recommended some great sunglasses and I will be purchasing them today. I will be using them because of their selection and location for my VSP needs in the future.
Amazing glasses and expensive. But in this case I got what I paid for. Minor scratch and back I go to get them repaired. Excellent customer service.
Excellent optometrist. Very good service, good selection. Bought two pairs of glasses there and the next one will also be there.
Looksie Optometry has the best customer care and beautiful selection of eye wear.I would strongly recommended any one in need of an eye exam or new frames to visit Dr. Tran. Did I mention they have the best designer frames and accept insurance!
The place is beautiful, the people who work there are smart, they know what they are doing, the frames are great; and the frames are more than cheap plastic. Makaela called me back, she answered every question I asked, was incredibly polite and nice.
Great service and knowledgeable.