I bought my Honda Accord Hybrid at this dealer and paid for the service package. The process went smoothly and Mr. Doshi was quite patient with me in making a decision. The service managers are very friendly, knowledgeable and efficient, especially Clint and Ricardo. They listen and get everything right. They do not try to sell other services. I appreciate the training given to all employees so the courtesy is consistent. The facility is remodeled, clean and comfortable. I highly recommend this dealership!

This was my first experience w/ the service dept.Everyone was friendly, polite and professional. I waited in the main area while my CR-V was getting its first oil change, etc. They predicted it would probably take an hour and a half and that’s exactly what happened. Since I’m leasing the car, I signed up for the service contract, which made it very convenient.

Excellent service. Long and Summer communicated efficiently and accurately. Updated me along the way and got me out on time. Everything explained well. Wifi strong so I could work while I waited and plenty of Diet Coke in the vending machine. It was like I was working from home. Thank you Honda of Stevens Creek Service!!!

For many years, I have taken my Honda to this dealer for services and have never had anything but excellent service. This occasion was no exception. Steve Seyuin was knowledgeable, friendly, and kept me up to date regarding the status of the cars repairs. I greatly appreciate his efforts.

I buy and maintain my cars here since 2016, bought 3 cars from them since then and always use their service. Great service every visit. All advisors are great! I will keep using their services in the future for sure, cant trust my babies to anyone else

Amanda gave me the best attitude and great customer service. She made my first oil change experience at Honda very pleasant and I appreciated her patience while answering my questions.

Really appreciate Tam Nguyen. He is a very good Service Advisor. He’s always there to help me and always address any problems I have with my Honda Accord Hybrid.

Had battery problems. Got my Honda jumpstarted and took it in to have the battery tested. Steve Seyuin, my service advisor, recommended we keep the Honda overnight and start it in the morning. The mechanic did that and tested the cranking amps. It was well below the normal cranking amp output of the battery. Next Steve recommended we charge it for three hours to see if it can take the charge, and to see if the starter or alternator could be the cause of the problem. After test run, discovered battery failed and needed a replacement, which Steve did. I now have a new battery free of charge because it was under warranty. The whole process was very smooth. Could not ask for any better service.Sincerely,David

Amazing staff. They understood the problem and resolved issues I had been facing in my car for months. I would definitely go back to them for all my maintenance.

The service team’s professionalism is impeccable. The best I’ve experienced in my 15 years of owning a Honda. They take time to listen to your concerns and they ask the right questions to focus on the diagnosis. I also appreciate the communication efforts with text updates and online approvals. Service times are appropriate as well. I highly recommend.

You made me wait an hour longer in the waiting room. I dont read my textes, or get them. Someone should have come in and told me it was ready. Others who came in after me for more than just an oil change got out before me. Only when I went and asked did I find out the car had been ready for over and hour. You guys blew it. The person even tried to pass me off to someone else. At the end he appologized and gave me a discount. But that did not solve the issue. Thanks.

My car was due for service maintenance but also had an issue where battery would die often. Last time we got it checked it was confirmed the battery was fine. But it would not start while I was there. The issue was looked at and battery change recommended. I found the service professional and helpful.

Service was very smooth and painless. Both check-in and check-out was fast and the service advisor was knowledgeable and courteous. They have.a complimentary shuttle service that I used to get back home after leaving my vehicle for service. That was very convenient

Brian and the rest of the staff at Stevens Creek Honda are professional, friendly, helpful and are always respectful of my time. They were extremely helpful and are always willing to go the extra mile.A huge thank you goes out to the entire staff at Stevens Creek!Bravo Zulu! ( Well done.)- E.L

Excellent service At Honda Stevens Creek for my VehicleAppointments are easy to get. Advisors are prompt in taking care of vehicleRecommend it

Joshua was great. He was super friendly and very helpful for any questions I asked. I haven’t been to this location for service but definitely considering it in the future. Thanks!

I liked all the services from the time I was making an appointment. Everyone I talked to (including the chat online) was nice and friendly. It really makes a difference when you have a friendly staff from the beginning to the end.My service accountant, Long was very knowledgable and I was very comfortable learning about all the services I needed and how my car was doing.

Love going to this place. Always have a pleasant experience. My service advisor was great and knowledgeable. Explained everything in detail of what needs to be done and what can wait for the next service maintenance.Appreciate their honestly as I had a limited budget for this service. They also gave me an estimate of what to expect on my next visit which was great. Thanks Dan Ngugen excellent customer service rep.

Had a regular service appointment with Long Tong today. He was really helpful and friendly. The waiting area has a coffee machine, as well as a lot of seating. Overall had a very good experience at this Honda service center and found them a lot more pleasant than others I have gone to

We got amazing service in terms of pricing, wait time and quality of work..The staff in the service center provided outstanding service. We will definitely go back to them

I love great customer service and Honda of Stevens Creek is my dealership of choice! It was time for my first maintenance tune-up and it was actually a pleasant experience thanks to my service advisor Brian D! He was very kind, and walked me thru the whole process. Hes a great communicator and I know I wasnt his only customer that morning, but he was very attentive and made me feel like I was! I dont dread service appointments anymore! Thanks Brian and Honda of Stevens Creek, you guys rock!

Clint was amazing! he was super helpful and transparent about what my car needed. It’s always refreshing talking to someone who truly wants to help while also really professional. 10/10 recommend

I took my car in for a 10k mile checkup. The young man assisting me was very polite, friendly and thorough. He advised me if his recommendations and explained what exactly was going to be serviced and changed on my car from the get go. And my vehicle was ready for pickup just when he said it would be. Great service!!!

My HRV 2017 was working great until I had the mandatory software upgrade performed. Now, driving through Santa Cruz mountains in sport mode using paddle shift for the 152 curves. It started slipping and shifting by itself for no reason from 2 -3 -4 then 4-3-2.I pulled over since it scared me. turned off the car and tried again. No Problem. Since it is intermittent the service advisor said run it until it breaks basically. I asked if they could reverse the up grade. NOPE! It has done this twice since that first day. Catch 22 cant fix this till it breaks. I read the recall and this is the same problem they wanted fixed with the RECALL!

I had an appt for 3pm. Got there 5 minutes early. Within a minute, someone came to check out my tires and provided the status (wear-n-tear) and recommendations. I thought he was informative. After he was done, Steve Seyuin (Service Advisor) came out to check me in for my appt. I didnt have to wait long...maybe another minute or two after the tire inspection. Steve and I went through my previous oil change and recommendations and checked if additional maintenances needed. He did an excellent job on explaining whats needed (must / should) and whats recommended (preventative care) so I can make a wise decision. Steve informed that my appt would take approx. 1.5 hour and he was right on. I appreciate his honesty and knowledge but most of all, he treated me with respect (being a woman) and didnt talk to me like I wouldnt understand anything about car. Overall, I would definitely schedule my appt again with Steve. Outstanding 5 stars service! Thanks

Steve Seyuin was my service advisor and he provided very thorough explanation of the service my vehicle needed. I had a great experience and feel great about the service I received. Definitely recommend! Thanks Steve.

My first time getting an oil change here and Amanda was my service advisor. She was very nice, knowledgeable and made sure to give me a breakdown of what was done to my car. Will definitely be coming back.

Service was prompt and courteous throughout. Went for A01 service per vehicle indicator. Rep informed that Transmission Fluid replacement is due. Tire inspection led to wheel misalignment diagnosis.All work was done in specified time.

Honda of Stevens Creek changed oil and conducted multiple point inspection on Odyssey 2011. Battery service is included in multiple point inspection. There were no problem with vehicle reported. Dead battery occurs a week after service.

Smooth experience, work has been completed faster than estimated.

Steven was amazing, give him a nice raise and dont loose him ever

Got charged two services each $198.99, one of them is changing a fuse I understand that I reported two issues but since one of them was a blown fuse., I did not appreciate being charges $198.99 almost $200 to replace a fuse. I have to admit I was warned by everyone to go to a garage instead of a dealer and when I went to garage it was booked solid for two weeks and wont take my car and ask me to come in after two weeks and I was not sure he can take it then. I wouldnt recommend you guys without letting anyone knows that you overcharge people and they should expect if they report three issues they will be charged $600 as the service manager told me when I complained about paying $200 for a blown fuse

Car service was completed in about 80 min, ahead of the promised time. Explanations were given in detail regarding service provided. Very professional and courteous staff.

Check in was efficient and courteous. Service was completed timely. Service advisor (Steve) was very courteous and helpful. Overall I had a good experience.

Ive had the best experience from buying my vehicle from this location! Every easy to work with, professional and do thier best to get things done in a timely manner. My last visit I got so much information and gained so much knowledge from Tam Nyguen. He took his time in explaining things to me and Im so appreciative for that. Thanks Honda of Stevens Creek team for the best service

I brought my Ridgeline in for a routine maintenance. They were very professional and courteous. Work was done quickly - it was ready ahead of schedule. I was able to sit in their lounge area and get some work done on my laptop while I waited.My only issue is that they apparently signed me up for SiriusXM. I am not interested in having that service. I did not ask for it nor did I even mention it. Sirius has started spamming my email about needing me to confirm my account and that my free three month membership was coming to an end. This is a needless annoyance. Subtracted one star from my review because of it.

The service was great, I felt confortable talking with the employees,they explained things very well. Johnny Lam was who fixed the AC and he did a great job.Thanks !

The staff at the service department are wonderful. Quality service from mechanics to service representatives.Thank you Long Tong for your professionalism and great customer service.

The service was excellent. I got my car back quicker than I thought. However the idle stop still isn’t working but I made another appointment for that.

Honda of Stevens Creek has always done exceptional servicework on my cars. This service was an oil change and replace the alternator...Jeff, Summer, and Rick always keep my apprised ofthe service needed and completed.They do a great job...I was even escorted to the mechanic to viewrepairs.

Steve was professional and did a great job on the car. Also helped gauge criticality of repairs needed and pointed out which were nice to haves and which were must haves, which was very useful.

Pleasantly surprised by the smooth, electronic check-in process. No need to go into the shop sign a bunch of papers anymore. The car was ready when promised and the work was done professionally

Check the potential leakage near transmission as a follow-up visit, but found no leak; installing a tire; replacing battery. Service is great except they did not reset the ‘tire pressure’. After leaving Honda Stevens Creek Dealer Service, the light went up indicating the ‘low tire pressure’; I had to make another trip to have the technician reset the ‘tire pressure’!

Very personable, polite and efficient service advisor. Sets and meets expectations appropriately. Repairs are done expertly to my expectations.

Major timing belt service got under way and staff food a cracked motor mount. I was immediately notified of this and then authorized the repair. Very professional about the whole unexpected and vital repair.

When I arrived I did not have to wait long at all before my advisor Jeffrey Barats, approached my vehicle. He was very nice and professional. He asked me questions pertaining to my visit and when I told him it was for oil change, service he did not try to pressure me into any other service, however I must admit none of the SA at this service center does. He provided me a quote and time of completion which was right on. I only take my vehicle to Stevens Creek Honda, because of SAs like Jeffrey and the maintenance technicians and administrative staff.

Joshua Liaw is the best service representative I have ever met. Joshua is open, brings up potential costs upfront, and let the customer make decision. Joshua also communicates in a timely manner.

The start stop auto went haywire no finding for the first two diagnosis but this third time Johnny Lam service Adviser personality took care of the issue with great support from Rick the ManagerFinally solution found and terrifically Rick the Service Manager waived diagnosis fee since my car already went two times under inspections without resultsSo confident in recommend friends and family tocome

Only reason I would come again is because of Jeffery. He was very knowledgeable on each service plan and what would be best for me with my budget. He did a solid job all around!

As always great service. Staff is friendly and knowledgeable. Best part of owning a Honda.

Did not purchase the vehicle at this location, so don’t know about that part. But I gotta tell you, the service department has not impressed me so far. I would not recommend.

Obviously will be a bit more expensive than an independent mechanic, but great service

Johnny took car of repairing my under engine guard and he was great. Friendly, helpful, and fast.

Service was excellent & timely.Service Advisor was friendly & responsive.

My oil change experience was quick and easy. Dan Nguyen was very helpful and informative. He made sure that all my questions were answered.

Dan is nice and helped to get the service smoothly. I have a doubt i have changed brand new tires in Walmart on Sep 29th and drove only 500 miles. Your multi check point inspection shows thread is no 6 out of 9.2. I doubt whether your report is wrong or Walmart gave me used tires. Could you please Confirm. Attached pic

Amazing service from Steve, he was helpful and knowledgeable. Explained everything for me and got all my needs taken care of.

Service and flexibility were awesome. Thanks!

I was taken good care of by Steve and he explained everythingI was in and out without having to wait a long time

Brian and the staff are friendly and did a great service. Thank you for your help. Glad to do business with honda.

Purchased my CRV here. Also had maintenance repairs done here. Advisors Steve S. and Jeffrey were extremely professional, and provided terrific service. I highly recommend.

I really appreciate the service provider, Johnny Lam, that helped me with the maintenance of my vehicle. I have been dealing with recent financial hardships, in which Johnny immediately provided me with the option to make payments for the maintenance service. Overall great vehicle/people service!

Honda Stevens Creek always provides great service, the staff is professional and always takes good care of their customers.

I have been to Honda of Stevens Creek Service Center for 1.5 years for general maintenance and some small repairs. The staff are professional and helpful. They always finish the job on time.

I visited for car servicing. They did a good job. Comfortable waiting area

Customer service is very good. I am happy for that. I will come back again

I am extremely disappointed in my experience with the Honda Crv I purchased. One year into owning the car, the battery was replaced due to issues. The new battery is only three years old and it cannot hold a charge. The dealership told me that only one battery is covered under warranty and that I would have to pay for this battery. Even if the battery that failed was new from the factory, that would put the age of the battery at four years. I have never had a battery last less than 6 years before.

Dan was able to help me out with replacing my wheel bearings on my car and in a short amount of time. I was able to get my car within a few days prior to bringing it in.

Oil change and check up at 80,000 miles. We found the rear shocks were leaking. I ordered the parts. They were installed three weeks later after the parts came in car is running great.

Had an issue with my AC compressor. Joshua took care of everything and had clear communication throughout the entire process. Joshua Liaw is the best!!!

Ramone, Jay and Brian were really helpful and were able to get our services quick and easy.

Awesome Experience and Great Service. I have been going to them for my car service since 2018

The receptionist and service personnel have been very courteous and professional. Definitely deserve an A+ performance.

Excellent prompt service. Very nice waiting area.

I have serviced my Honda at Honda of Stevens Creek for over fifteen years. I also purchase my Hondas there. The facility is clean and attentive to detail. They dont stop working on a problem that I might have between routine servicing visits until it is fixed.For this routine servicing I had Jeff for the first time. He is ex-perienced and had my servicing time move right along as I waitedthere while it was done. I will continue to return to Honda ofStevens Creek and I dont hesitate to recommed it to you forhonesty and efficiency.

Great service very welcoming would definitely recommend to friends and family and affordable pricing thank you to the honda team and Brian hope you guys stay safe during these hard times.

The original problem was all warning lights are on. The diagnostic found the root cause was the fuel injector defect causing misfired signals. I googled search this issue in advance, and found many disappointed results. I wad very pleased that Stevens Creek Honda got this issue fixed in 2 days.

Dan Nguygen was very helpful and made my amazing day with the excellent service to get my Honda oil changed

Great fast service. wish it wasnt so expensive

Quick, hassle free. Johnny was excellent in communication from reception of vehicle until deliver it back.

Check in was quick, the service associate explained all the work which needed to be done clearly

I had a recall that needed to be done and my service tech was very professional and nice and also speedy - his name was clive or something.

Friendly, knowledgeable service writers sail right through the intake process without making one feel hurried. Our service writer was excited to answer my detailed questions about my first hybrid car. His enthusiasm was great! The repairs on the car were finished before I expected -- seemingly rare nowadays -- and the cost was much lower than I anticipated. I was taught that dealership service departments were too expensive and too slow. To my delighted surprise Stevens Creek Honda service is neither.

They are always though and knowledgeable. Extremely courteous.

Long did all expected correct; good service, efficient, on-time delivery.

I am very satisfied, my car remote control now works, thanks

Beautiful machines with helpful professionals to help me buy one maintain one and keep it beautiful you really should come check out this store it looks like Santa Claus set it up

Professional, Delivered ahead of schedule, the service adviser was very helpful

All my queries was answered. Best experience.

Honda’s cars are first rate, and every aspect of their service department shows their commitment to excellence.

We are so happy, Jonny Lam help me a lot .

I left my car to have an oil change and tire rotation and the work was completed 45 minutes before the estimated time promised.

Good WiFi and waiting area. Fast service

Usually quick, often efficient, rarely cheap. I love my Honda, though, and I trust them to take care of her more than a lot of the more “low cost” places.

I made schedule maintenance appointment. I arrived on time. They are very kind and professional. Explanations were given in detail regarding service provided.

Steve was very detailed and thorough, as well as courteous, very good.

Very professional and friendly. Interaction was incredibly smooth and easy! :)

If you have cleaning servece, it was perfect.

Johnny Lam was so helpful, kind and demonstrates exceptional customer service. I would never go anywhere else!

Great service. Very professional and prompt.