DGDG is where I bought my car, so I always come back to this dealer for servicing. In general, the service quality has been great, on-time and reasonable. The inspection is generally on spot and they give you enough of a brief about your car and its health. Overall - I would recommend getting the car serviced here. They have a decent waiting area if you dont wish to go back home.

The service department at Capitol Mazda is tops! I continue to take my 2017 CX-5 to them even after my service contract because they know my vehicle. I had a electrical glitch with starting the car and took it to an outside shop. They scratched their heads and couldnt figure it out so I took it back to the dealer who diagnosed and fixed the problem (dead fob battery) in a matter of minutes. Never had a bad experience with Jose and the service team. They communicate clearly and quickly what needs to be done. Very happy with my purchase (thanks Mike!) and extremely pleased with the service department. Kudos to the guy who cleans the black interior of my Mazda (I have a white haired Jack Russell)!!!

Always fast, efficient and professional service at this dealership. Ivan Edmond was of great help, giving me my options on my tight budget. With some planning I will return to continue my service. :)

Great service. Just after I arrived a service adviser came out to greet me and welcomed me in. Dennis, the service advisor was courteous and helpful. I was on my way in a few minutes. Dennis called me to let me know the vehicle was ready and advised me of the service that been done.Excellent service! Thank you!

Great experience at Capitol Mazda. Ivan and Jeff were great in communicating when the vehicle would be ready, and the car was washed after service. Will be coming back!

Brought my CX5 in for routine maintenance. I was checked in quickly by a friendly and professional service advisor. I was told the wait would be an 60 to 90 minutes, but my car was ready in about 45 minutes. I even arrived late for my appointment and they still welcomed me and got me out quickly. Thanks, Capitol Mazda Team!

They are good at handling of my car and me ~^^I was satisfied with their svc during the inspection.Thank you for all.

Great experience buying a new car.. Have not bought a new car in a couple of decades.. very easy and had fun with them. very straight forward on what I wanted and what car I got. Mario is a great honest salesman.. thanks

Great service we love our Miata.

Great service but at a very high price.

Great service, start to finish. Easy and quick to set up appointment. Got the service done on time and as agreed. Everyone was friendly and helpful throughout.

I have a prepaid maintenance plan and Im very pleased with the decision. Its never a headache and the guys are always very accommodating and communicative. Always a very professional service all around.

Capitol Mazda service has been excellent and professional.They complete the service often sooner than their estimated time.Eugina was an excellent service advisor and handled the service quickly and happily. I even received a report by email of what what service they completed and what is recommended.My experience was fast efficient and professional.

Good service. Only made a call to ask about pricing and labor costs. Very helpful.

Good experience, flexible appointment time, easy to communicate and instant following up. A special “Thanks” to my advisor Ivan who helped me replaced my front radar under warranty.

My 2017 Mazda CX-5 is the nicest car I have owned. The Capitol Mazda service center has kept it that way, with excellent quality work, clear information on issues and outcomes, and relentlessly cheerful attitudes. The service center has consistently maintained safe health practices during the pandemic.

Went in a few days ago for a service check up and as always no matter who helps me they are always so nice, but for this review I would like to give a lovely shout out to Eugenia. She not only helped check in my car for service, but also patiently answered all my questions. She not only tried to help in providing potential quotes in costs, but followed up and break down the information my car report on how it went. Great service as always.

I brought my Mazda in this morning for a recall. I was told that it would take about one and a half hours. I was good with that. My service advisor, Luis Franco-Perez, asked if I would be interested in having my car receive an AntiMicrobial Treatment while I was there. I certainly was interested when I saw all of the virus, bacteria and fungus protection that it offered. All this, and my car was ready in one hour! Amazing!

As always, Capitol Mazda Service Department provided me with exceptional service. Service advisor Jeff Lillibridge provided me with personal advice related to my repair options to include extra research into parts choices. Jeff will continue to get my business!

I always receive excellent service at Capitol Mazda. Ivan who was my service advisor is always kind and professional. It doesnt matter what service advisor you communicate with, they are all fantastic and will definitely take care you.

I received the 35K mile maintenance. Jeff was my service provider and always such a great person to work with. This dealership in particular has always provided excellent service and customer service. They are always very honest, kind and helpful. You can tell that they are all genuine and love what they do. I will most likely buy my next care there again just because of the service they provide.

Capitol Mazda is always a pleasant service experience, they process you fast, the place is comfortable to wait, you get knowledgable suggestions without being pushed too hard to upsell. The standard service is fast and smooth. I miss the popcorn machine due to CoVid.

Great experience in general. James was polite and thorough. I made an appointment, had my first 2020 CX5 mtce check, he suggested the coupon which was VERY impressive (that I didnt have to ask) and they installed rails and did a good job checking out the items I asked that they look at, rear back up camera scratches really evident at night, and when I accelerate hard or suddenly the steering wheel pulls. The challenge I have is the fact that the steering wheel is not steady. typically steering wheels feel tight turn smoothly but my steering wheel can shift left and right about an inch without actually steering the car in a different direction..I though when they tested it they would experience that. The late completion is my only real complaint . Instead of dropping off at 9 and picking up at 11: 30as promised, I dropped off at 8:40, it was 1:30.before my car was finished, and that was ONLY because I came at 12:30 and made a big stink about them being an hour late. Especially with COVID but really anytime I dont want to cut my activities short to sit around for 2 extra hours at a dealership. They need to determine how long it takes and only quote that time. I think they didnt start on my car until 11 which is why it was only ready at 1:30 for me to pay and drive away. It is 2020, dealership staff should know how long it takes to test drive if there is an issue, instal equipment, and do oil and filter change. Realistic time..4-5 hours seems excessive and there was no line at 8:40am so I was there early/firstJose did a great job. He was EXTREMELY helpful and understanding as I couldnt afford to pay for a full 15k service as many of the services I have had done for cheaper elsewhere (oil change, Tire rotation). He was also helpful and understanding that I did want all fluids topped off, but not windshield wiper fluid as I fill that with the kind that can go below zero. Was done MUCH faster than expected, and Jose was very respectful of my time. Made me want to come into Mazda to have other services taken care of. Jose was the only person in service that has made me feel like he was interested in my safety, protecting the warranty and not just getting money as the dealer is always the MOST expensive way to get service. He is the reason that I will come back.

Capitol Mazda is always a pleasure to deal with. They are very friendly, professional and efficient. A special shout out to Jeff who kept us informed about progress and was nice to work with.

Came in for a software update because the screen keep rebooting over and over each trip. Under a certified maint contract. They would not even look at the problem unless I signed their estimate promising to pay them $215. Wondering why I bought a certified vehicle if they are not going to stand behind it anyway.

I just bought my first MAZDA here and cannot say enough about our Salesman, Phil McCarty and the Manager and Shop that delivered a sparkling beautiful 2020 MAZDA CX-30! Excellent staff from all departments! So happy with my new car! Will be my first car choice in the future, very well made and beautiful too!

Absolutely AWESOME service. Jeff was great and the entire process was smooth and incredibly efficient. Big thanks to the service folks at Capitol Mazda!

Everyone was very helpful and professional.

Good place to take the car.

I have always had great, friendly service here at Capitol Mazda. I love the text message contact throughout the day which gives me the opportunity to ask questions, request changes and receive updates. All texts are answered promptly. So awesome. And during this pandemic, the staff is safe and encourages their customers to practice safety as well. Always impressed.

The service advisor was an excellent professional. He explained all the things that the car needed. Some items were simple enough that I could do myself, like changing the cabin air filter. So I decided to buy the part, and save the labor charge. One thing he missed or may be my miss was free car wash. I do not like using hard water to wash my car, and then not completely dry it. If I knew the water was hard, I would have skipped the free car wash and could have avoided 2 hours of elbow grease to remove the white deposits on the black paint.

I would not expect anything less that a great service for my car that I trust with my life everyday. This location has provided that kind of service every time. Besides the fantastic job they do with the Car, the great staff is polite, prompt and knowledgeable, which makes the process smooth.

Awesome leasing experience. Hong truly went above and beyond to get the job done. Highly recommend.

The service dept at Mazda Capital Expressway was able to determine the causes of the unusual electrical problems and resolve the issues promptly. Since the diagnostics involved cleaning the battery terminals they did that without any additional charges ! Thank you !

In general as technology advances we tend to loose the good old fashioned personal service. However this is not the case with Capitol Mazda. I went to Capitol Mazda on Capital Expressway in San Jose for the first time for my car service because my regular mechanic was not available. The practice of social distancing at any in person service can be stressful nowadays, but Capitol Mazda staff made a good impression by acknowledging me soon as I came. The service was flawless and personal from start to finish. The text message of appointment reminder, the appointment online option, and the detailed report on the car condition sent via email are very helpful. Thank you Ivan, Jeff, and Capital Mazda for an exceptional service.

I had a great experience with my service at Capitol Mazda! They took all of the proper safety precautions to ensure the safety of everyone. I was impressed with the video they sent while working on my car to show the measurement of the tires and breaks. They communicated throughout the service and were finished on time. Thank you for a job well done!

I had 75k mile service done here recently. My advisor Jose was very friendly and professional and service was quick and thorough. I took 1 star off because I feel paying $1100 for a maintenance service without serious repairs is a bit too much.

I was immediately greeted at the service center by Ivan. He was professional and friendly. He asked about my vehicle and gave me a quote and time. My vehicle was completed in about an hour. He thanked me for coming in, and provided his information for future service appointments. I would definitely take my 2020 Mazda CX-5 again for any services.

Bought my first car with Capitol Mazda and the team has been very welcoming and professional during the entire process. Phil McCarty and Casey Dawes have been super helpful and I enjoyed my car purchasing experience with Capitol Mazda.

Smooth process to book appointments online. Friendly and efficient service from the whole team here. We purchased our CX-9 at Capitol Mazda and have it serviced regularly.

Had my car maintenance twice at this service center, friendly people, professional services, perfect experience.

Very professional. Im handicapped, agent went out of his way to make it easy on me. Quick service.

Very fast service, I was ahead of time and they handled the service in no time, very friendly. The tem in general worked efficient, professional and I was out there in 90 minutes. Well done!

Jeff did a great job getting me in quickly. I didnt have to wait past the time of my appointment. Work was performed correctly and I was out in about one hour. I was treated really well and am very happy with the service.

Dropped off my wifes car for regular maintenance. Service was prompt and professional. Provided a loaner even though we didnt request one after finding out that it would take a few hours to service the car. Great service.

Service is fantastic here. Jeff had me checked in and on my way to work in 10 minutes. He kept me updated with my car service. Great customer Service. Thank you Jeff.

If you are really car lover and if they have what you want, it is not really recommended to ask them help. They are probably really good for local customers as you can see thier ratings but I would go for Oak Tree Mazda if you are in my situation. I know they have really great prices so you would think you can fly them and have what you want instantly or delivered to you. English is not my first language so I apologize for any inconveniences for reading. Anyway heres my story. I was looking for Mazda club with brembo ppkg but here in southern california, it was hard to find. There was only one left which I really did not want to take because of its color. When I found what I most wanted in their inventory, I was so happy and trying to reach them. But none of them were actually trying to help me out nor listen to me. I was really frustrated. However, I was able to get helped by one sales representative from Oak Tree Mazda which is another dealership belongs to DGDG and had a another wanted car in their inventory. I was able to finally fly up there and drive my loved car back to la. I could tell they were willing to listen about my situation and help me out. They even came out to air port to pick me up. I really appreciate their services and recommend others to go.

From making the service appointment to receiving the reminders to actual car check-in, everything was exceptionally easy to do when dealing with the Capitol Mazda service center. They opened right on time and took car of me right away. The rental car was perfect. I was on my way in a mere couple of minutes. I appreciate that we can communicate with the service reps via text. That makes everything even easier.Jose, my service rep, was exceptional. Easy to talk with and made sure everything was great with my car.My car baby now looks great inside and out, too.

I purchased my first vehicle, a 2020 Mazda 3 from here. It drives like a beauty and is an overall gorgeous car. Hong made my experience in buying my first car very enjoyable. He was very welcoming and very helpful in finding right car for me. I am glad to be a part of the MAZDA FAMILY!

The team is kind, relaxed, and professional. It was very easy to work on finding the right numbers and making a deal. Highly recommended.

Getting a car serviced is like going to the dentist - needs to be done, but not something you look forward to. These guys make it easy. Service & maintenance was done quickly, and our car was returned to us cleaner than when we dropped it off! Jeff in the service department is a rock star. Efficient, informative, and helpful. Made things easy, and got me out quickly. Really appreciate the service we receive at Capitol Mazda every time.

Experience at the service center was good, service advisor James was awesome in his dealings. Only thing is that I reserved for this servicing online, there I had chosen the option for Car wash too along with this service, and it did allow to select me that option. Once I reached service station I was informed that they are not doing car wash, so I was not informed beforehand regarding that. Primary reason I chose capitol mazda over other service center nearby was that it provided additional complimentary services, which I did not get even though online portal still says is available. Apart from that service experience was good, it was done on right time.

Excellent customer service. They even washed my car since it some ash from the fires. That was a gracious thing to do.

I came here for oil change for my Cx-5, 2016I was over charged $40ish, 50% more.After i check in and out of store, I received emailed me total services $82.42, but when service done, i went counter to pay, he wanted me to pay 122ish, I showed him email cofirmed cost$82.42 . he bra,,,bra,,, bra, still want me to pay 122ish. In order to get my car back, i was forced to pay 50% more .

I came here to get my car keys reprogrammed. They completed it within an hour as expected. They also accidentally added an oil change service which I did not want but they didnt charge me for it.The only reason Im taking off one star is because they washed my car afterwards and then, in the sun, there are water spots on my car. I wash my car myself with two buckets every weekend and I didnt want anyone else to touch. While Im sure others appreciate the complimentary service, please ask beforehand if you can wash the car. If you had asked me beforehand, the answer would have been no.

I love the staff and enjoy getting my mazda serviced here. Top notch service. Thank you.

Excellent service from greeting upon arrival, scheduled service on time. Even washed the car exterior 5 star plus.

Capitol Mazda serviced & repaired my 2008 Mazda3 Hatchback. Capitol Mazda knowledgeable technicians resolved the transmission malfunctions caused by a faulty ATM module on the fist visit. Luis, the service advisor demonstrated a high level of professionalism during the entire repair process. No doubt I am 100% satisfied with the Excellent customer service and repairs done on my car !!! Thanks a million to Luis the advisor, the techs who troubleshot the transmission issues, Ivan and NickolasR Emil

The team at Capitol Mazda is so great to work with - very thorough, great customer service and reasonable pricing. I had a recent full inspection done. A very thorough report was given afterwards of recommended services. I was quickly told by James the service advisor that one of the items would be taken care of with my warranty and a rental car would be available while they held on to my car to order a part. I was really satisfied with my experience at Capitol Mazda and am so glad I bought this car. I have been really happy with the car and customer service from this dealership as well as other Mazda dealerships that I have visited.

Excellent customer service and very professional. Very quick turnaround. Amazing team.

The service was amazing. Had an issue with my car and it was diagnosed within several hours. Car was repaired and given back to me within the next day. This service center went above and beyond in the level of customer service that was provided. Thank you so much!

Had my car serviced at Capital Mazda. Very professional and courteous.Jeff, the service advisor kept me informed as to the progress and did a great job. Service was performed well. Very satisfied with the experience. Will return when needed.

I personally liked their professional work and the service quality and the way they treat their customers. I worked with Luis and he was very helpful and was updating the status of the service time-to-time.

I called last minute to get a oil change/service and update on software. No problem got me in and serviced that morning. Jeff was my service advisor and explained what was done to my satisfaction. All good there. Service area is bare bones but if service is great and quick who cares?

Brought my car in at 8am for an oil change and service. Thought I would have to sit around and wait, but was offered a loaner car and told I could pick my anytime before closing. Super convenient. Got a text when it was done. It looked great when I picked it up. They washed it including the tires and rims. Very impressed!

Professional service is a rare thing. I am very glad to say it still exists a the Capitol Mazda Service Center. Everyone I interacted with was respectful, sensitive to my needs and effective. Punctuality was perfect. Service was perfect. I feel even happier about buying my new car from Capitol Mazda that I did before.

EXCELLENT EXPERIENCE!!

Excellent professional auto services. Staff are very friendly, caring and always ensures customers like myself are fully provided with optimal auto services. They provide on time, reliable services as well making this process very convenient via text communication and loaner vehicle services.Thank you Mazda! Will always be happy customer, have my family buying and servicing from you as well!!!!!!

I brought my 2010 Mazda 6 to Capitol Mazda Service Center to fix a recall. They provided me a complementary car for me to use while the my car was being serviced. After 1 hour or so, they texted me with the update and a detailed inspection report. They include a list of items that I should take immediate actions with price estimate, which looks pretty reasonable to me. Finally I only chose to fix the recall for free and explained to them that I can do some of them myself and for other issues I need more time to understand them better. They responded in a way such that I felt no obligation. I really appreciate their service and definitely will come to them again next time.

I had very good experience with Ivan E. For my MazdaI was late on the rented car .. requested them to consider .. he was kind to take special approval from his manger as 1st time case ...I have been visiting this center for last 5 odd yrs and had good service all timeKeep the good work

Jose was my service advisor. He was very nice and helpful. The service at capital Mazda was excellent.Thanks!

I bought the prepaid maintenance for my 2018 Mazda and so far my experience has been stellar in all my scheduled visits. The staff are great, and the text/email notifications make the whole process so easy! My wife services her 2015 Mazda here as well (with no prepaid service), and I feel like their pricing is fair and they do good work. I will continue to bring my Mazdas here.

Very pleased with the service provided by Ivan. He has excellent customer service, very professional and helpful. Keep up the good work!

Everybody there was very polite and professional. Did a couple things that they didnt need to do to my car. Very appreciative.

I love this place!! I have no idea how to buy a car but I was able to get support from the Capitol Mazda team! Everyone was really welcoming and friendly! I appreciate that they trust their customers and in return the customers trust them!

Great Customer Service! All their staff are so nice and kid friendly. I brought my 2 little kids 10 and 4 and we waited at the internet lounge. The waiting area is so comfy and homey and my kids both love it!I love my car too Mazda CX-7. Had it for 5 yrs now and its running really good. Never gave me any problems at all.More power to all of you!

So I was scheduled in for a safety recall.. They couldn’t find my appointment, but Jose M./ service writer scheduled me; prompt, easy going & gave me heads up on my vehicles eta service!Good customer service!

Capitol Mazda have always been a perfect example of a dealership! I purchased my Mazda 6 here in 2017 and always taken the car there for servicing. Every single trip has been smooth, friendly and always on time.5 stars for both Mazda brand and this dealership.

The salesmen, the service company and everyone in this who office dish out a lot of BS. Only go and get a car if you really have to, worst place ever to go

Been a Mazda car owner for 10+ years. Capitol Mazda has the most outstanding staff, dealership and service center. Online booking for car maintenance/services is super convenient. 👍🏻👍🏻

They are friendly. However communication with customer on the status of the work is not good. I had to call several times to check on the status of the car. No one bother to call me even when the car is ready to pick up. I had to call again and was told that my car is ready a while back. Lousy communication with their customers.

Ivan was great at Mazda Service Center! I was pleasantly surprised that they were open during this time of sheltering in. All social distancing & sanitizing recommendations were followed & it was a great experience.Thanks!

This place was fantastic! Arrived at 7:25am for a 7:30am drop-off. Service reps came out at 7:29 and started taking care of the 4 of us who were there. They met us at the car and started working. My rep carefully wrote down everything I needed done, took me inside and read it back to me to make sure he had it all. He took down my cell phone to text me updates, asked when I needed it back, and I was out (15 minutes start to finish). I told him I didnt need it any particular time, but he texted me at 11:00am to tell me it was all done. Went back to pick it up in the afternoon and all the paperwork was already filled out, printed and ready to go. He walked me through the work, confirmed what they found and how they fixed it, I paid and was on my way....again...very quick. Ive been taking all my cars here for service for years and this place really takes care of you! Highly recommend it!

This is the best place to get your car service. I enjoy working with Jose at the front desk, he is very nice, polite and keeps me updated on how long my car will take to finish. This is the only place I would go to service my car.

I am very impressed by the service I was given at Capitol Mazda. I had a 1:00 appointment on a Saturday. I was expecting a long wait. They told me it would be approximately 1 1/2 hours. They had free coffee and popcorn. I sat a relaxed and helped myself to yummy popcorn, lol. And within 45 minutes my car was done being serviced! Everyone was very friendly to me. I will definitely feel comfortable bringing my car back to be serviced if needed!! Thank you again.

We bought our car at Capitol Mazda and we have been servicing it there since day 1. Everytime they are very nice and professional. Jeff and Jose assisted me a couple of times and they have been great.A good place for buying and servicing cars!

Thank you for an easy service visit! The service time needed is usually 90 minutes, but Gene understood that I was waiting and I was out in an hour!There is wifi and work space available to help make the most of the down time. Thanks again Gene!!

The service department at Capitol Mazda is first rate. They make sure that everything you ask for is done and stay in touch with you via text or phone call when they find something or when your car is done. Ive had my 2011 CX-9 for over 8 years and 140,000 miles and it has only had a couple of minor issues that they resolved quickly. I highly recommend them.

Excellent service here at Capitol Mazda and SUPER friendly staff at the check-in/out counters and payment window. I drive ALL OF THE WAY HERE FROM SAN FRANCISCO! Its that good.

I brought in my Mazda CX5 for an oil change and 40k maintenance. It was the Monday of Thanksgiving week so they were very busy. That said they did a great job on my vehicle. They seem trustworthy and knowledgeable.

I brought my Mazda 6 to Capitol Mazda for a factory recall air bag replacement. When I arrived for my 11:00 AM appointment I was helped right away. The service advisor who helped me, Jose Moreno, was great. He was very courteous, gave me a 90 minute estimated wait time (including the recall work, a Full Circle Inspection, and tire pressure check), and offered to send me a text message when the work was done. I brought a book, but there are a couple of waiting areas with magazines, a TV, Wi-Fi, and even popcorn. They also have vending machines with other snacks and drinks. The work was done in under an hour, Jose went over the report with me (no bad news, but I was warned to keep an eye on my tire wear), and I was on my way.

The folks at Capitol Mazda really understand good service and deliver it every time, whether youre buying a car, getting maintenance, or getting repairs. They are considerate, efficient, and trustworthy, and of course they do good work.

Done very efficiently & correctly. All questions answered

Excellent and consistent quality service, and timely. My CX5 is proving to be the most reliable and best value among all my cars!

Car is 4 days mine. Havent had service yet, so confused about request for a review. I will say this, having read some reviews here, Im sure Ill give a great one first time I bring my car in for service!!

I love the level of service and the kind people at Mazda. This is my 2nd mazda partly for this reason. It is a great vehicle but what also matters is how you are treated and taken care of once you own the vehicle and need services done. I highly recommend to buy from Capitol Mazda and get services there.

Quick and easy to work with. Was able to schedule my appointment for the next morning, got a loaner car and was back to pick up my car within two hours.

About Jeff Lillibridge.I got a recall on my vehicle, and I knew that once I bring it in to the dealership the only person I need to see is Jeff Lillibridge. Once I make the appointment and give him my vehicle I do not need to worry about the work, to be completed. Jeff and the service team make it easy to leave or wait for the completion of the work on my vehicle. Jeff keeps me informed or all aspects of work completed or may need to be completed in the future. With Jeff Im not just a customer, Im treated as a friend, always greets me is a warm friendly manner, Time is very important to all of  us.  With Jeff I need not worry about the work being completed by his service crew. The service, work, professionalism, knowledge, friendliness are what makes this dealerships Service department so Great.  Ohh I been with Mazda for many years.

Brought in my car for the general maintenance and it was taken care of in less time than they had anticipated. They have very friendly staff.

Theyre happy to help you and dont leave any stone unturned to give you the best experience while servicing the car.