Good service, prompt since I was asking for part of my car.

The service is slow, and they have a problem on answering phones. Need better and expedited service in parts. Also, to accommodate better their clients needs in regards to service.

Last week I called for service for my 17 Passat R-line... Marisol was very courteous hearing my explanation and helpful on dealing with appointment for service, recalls to take care of and the whole process. The car was attended on schedule and she kept me informed on the process, parts, cost, what the problem was and estimated time for pick up. Thank you Marisol and Technical Team for your assistance on taking care of my baby as schedule in a Covid safe environment. You have a friend and costumer satisfied here in the southwest.

Loved Grace!

I Was Very Pleased With EVERYTHING.

Tried to buy a car here. There was no pressure during the sale. Every thing went smooth and no hurry to shove the sell down y throat. They were nice and respectful. In the end couldnt buy the car cause it was to high for the budget but I left with a good feeling about the dealer not like with the other dealers I went.

Walter brought an excellent sercive.

Joseph sold me my car and he is the best employee at the lot! I bought the Jetta I wanted at a great price and I am very happy with it. Unfortunately all of my services after the purchase have been mediocre. I had to get apart replaced that was under the warranty and they never called me when they received the part. Now I am finally having it replaced (after I called over a week with no response) and after having to wait an extra day (could be due to the cleaning I requested or to procrastinating workers) I continue to have to call and call to get any answers instead of the shop just calling to give me the status of the case because just like them I work full time and need to schedule anything I do during my day. I am deeply disappointed because I trusted the shop to be better and more professional then all of the other shops in PR but that is not the case.Great sales person but mediocre service.I gave it 3 start because I am assuming that my car will be extra clean and everything will be replaced well.Update: Changed it from 3 starts to 2 because I feel bad leaving a one star review even though the detail I paid for did not get rid of water stains on my seats. (no steam cleaners)

Great!! Service is good and fast. Great teamwork to get your car on the way for service. Good waiting area, coffee available. Courtesy to service to and from work or home.

Received great service very attentive I will return to purchase the car. Thank you

Amazing service. My first VW and certainly not the last one.

The place was clean and welcomes you to enjoy the dull experience that is search for the right car for you! Great service

Fast phone answers, got the parts.on site!

Shuttle is good for the customers.

Ask for Philippe Tornado. He treated me with respect and provided honest service.

Good customer experience. No-pressure from the car salesmen.

Good coustomer service personal.

Thats a rip off place........They suck !

The staff is awesome!!!

Great Service

Good service!!!

Excellent service

Very slow services

Excellent service, good treatment and good price

Good place

When I thought that everything would be solved, it did not happen on the first try.We waited a few days and finally the car arrived, we immediately took on the task of bringing all the parts to the table in order to close the business, but the saleswoman made a huge mistake, putting her sale in jeopardy again.Finally, the Manager mediated the conflict by offering favorable terms and conditions that led this chapter to a happy outcome and as a result another happy client because she managed to buy her car just as she wanted it and not the one that the saleswoman had left in the yard.

Excellent very kind and attentive thank you Grace

I was delighted with the preventive maintenance service for my Golf. Attentive and friendly service staff with me from arrival to departure! Thanks especially to Marisol and Jenny and young man who washed my car! Recommended. Good price!

Very good customer service! Thank you very much Miriam!

Excellent place to buy your new and used Volkswagen with all the guarantees.

Excellent

Excelent service

Very kind

They have a closed waiting room for the service area, and they do not warn about the limitations in this regard. You have to wait outside in the sun if you want to wait for service.

Excellent service. The staff is very attentive and responsible. They have a great team.

Great service

Faced with a critical situation such as Covid19, they are doing NOTHING to maintain a satisfactory quality of service ... how sad that a company with a great name does not honor it ... Human Simplicity and Customer Service is Zero

My car was never washed but I absolutely love my GTI.

They charge dearly for fixing and checking the Car.

Buy a Jetta GLI almost 2 years ago, the seller P.J. Very attentive and always wants to solve, but the service to the unit have a very bad experience, from the coordinator to the technical part. Last time 5 days with my car and they didnt even move it from where I had parked it.

The service is very slow and what they offer for free is not always possible. I had my bus for 2 days and they only put air on the tires because they didnt even have a rear light bulb to replace. They asked me to take it another day and I had to demand not to take turns because they did not offer it to me or out of courtesy. There was never a call to report. I also couldnt speak to a supervisor because even though it was 2PM I was having lunch.

Atlas 2018 = LIMONAtlas 2018 with 1 year and a half of use has been in service 4 times for the same fault. From one day to another it stops working, I have to carry it on a crane because it does not turn on. It has been in service for more than 1 month.The dealership very slow to diagnose the vehicle and find an effective and lasting solution. The same to solve with a loaner. I DO NOT recommend the ATLAS or the customer service policies of the dealership.

Place of waiting needs more motivation for the owners of the VW line, eg, articles to customize the car and many visual ideas that motivate the owner.

Good service, fast and quality! They offer free transportation to and from the place of service. It is a bit expensive but you know it is quality and they are specialized.

Taking my vehicle to service👍

Terrible service.

The worst service in the world a month and a half to change tires and Shock-absorbers. Disrespect....

Good service from Lilliam

I like myself in little if their cars are beautiful

Wait a while, I saw all the vehicles they have in the showroom and even used and never a seller came out to assist me. I feel very disappointed, the desire I had to buy my new car lost them.

The people who assisted me were very helpful thanks

They have the best of the VOLKSWAGEN

The dealers service is not good. The quality of the vehicle is even worse.

Very good service and many years of experience

Thanks Joseph Jimenez, Excellent

Maintenance service, excellent ...

Excellent service.

Excellent service

The worst service ...

Excellent treatment and service

ALL EMPLOYEES VERY SERVICESEXCELLENT ... THANK YOU 👍👍🤣

Excellent

Love it

Excellent treatment Thank you

Wonderful