Thank you Ultrex! I had Ultrex servicing my copier in my Paso office for about 5 years and they were always great. Then I moved to Monterey and unfortunately they do not have service up there, but when I decided to buy a new machine for Monterey and put the old one back in the Paso office, it was having problems. So I called Ultrex and requested a service call. The gentleman who took my call ended up walking me through a few steps for about 10 minutes and what do you know?? Its up and working perfectly! When this machine finally givse out I will absolutely be contacting Ultrex to purchase and service a new one for this office! Thank you again!!