Theresa was great, helped me out fast and was extremely happy and excited while doing it. I told her she should receive a superstar reward because good customer service is hard to find these days.

I must admit that I was incredibly, surprisingly, well pleased with the condition of my unit. It started off a little rough when I had first went back up north and wasnt able to check on my unit to see the condition. I had heard some horror stories about peoples unit whether they were near or far, but I must, with great respect to those who maintain the property, was well pleased with returning to find my unit the same as I had rented it on day one.I hadnt been back to my unit almost (2) two years to the date, it was actually 9-29-19 when I last saw the unit and had been paying on it. It was nice to see the grounds are maintained well and so is the building and my unit. Its a bit pricey and Id lie if it say its worth it, but it is worth it! An oxymoron I know!Thanks to all who take their jobs seriously as you all worked through the pandemic and put up with a bunch of ill hearted folks. That alone is worth everything. And, I know at times I was a bit edgy and one of the folks, forgive, but thank you all.Stefany

Wanda was simply amazing!! She explored all options and I was able to get the best deal possible! Such a beautiful soul

Couldnt be more pleased with the service at Metro Storage Sandy Springs.More specifically, Teresa. She is polite and professional. She is willing to assist any way she can which makes renting at this location an added bonus. Facility is always well maintained.

Hello,Wanda was amazing. Friendly kind and also very observant. She asked all the right question to fulfill all our needs pertaining to size and the most affordable cost. Metro storage has found a true gem in her. Most of the team peoples get looked over but I just wanted to show the best recognition to Wanda.Kind regards…

Ms. Theresa was of great help. Her energy brightened up our day of renting a storage unit. She was very helpful and knowledgeable. I wish a lot of businesses had someone of her magnitude. Thank you Ms. Theresa!

Staff has always been one of the best experiences. They are human and caring. I’ve had great help from Theresa, she went above and beyond her normal call of duty. ❤️

I came in without a reservation, tired, & hot. Teresas energy was so High and she was so helpful, by the end of the visit I forgot about the heat and frustrations prior to going there. She showed us different sizes so that we can find the right storage and we were finish in a matter of minutes. She also took us on a tour of the facility.

Theresa helped me today to get setup and get moved into self storage. The facilities are great, clean, easily accessible, and safe. Theresa though is what out it over the top and would have me recommend this place. Would definitely use again in the future.

I was assisted by Mrs Teresa. I absolutely loved the experience. She made sure I was well informed and comfortable with maneuvering throughout the building. It’s was a very clean and organized environment, and greatly appreciate her wonderful customer service hands down she made my day a lot smoother and definitely I appreciate her for that!

This was by far my best experience in dealing with customer service, representation, and knowledge of the property. As a first time Merto Self Storage customer I can honestly say I feel very happy with my choice of storage companies! This place feels right at home and it started with Theresa at the front office! She was great!! Thank you Merto Storage!!

Spotless facility and fair pricing. The manager, Theresa, set us up in a unit using the online discounts. She was friendly, helpful, and very knowledgeable. Plenty of carts and dollies to use for move-in. On multiple occasions we saw Theresa wiping down the elevators, bathrooms, common areas. Safe, affordable, and immaculate!

Theresa was so nice and helpful in managing my storage and move in today! I originally reserved online and she called as soon as I finished the reservation to confirm information and to make sure I had everything I needed when I got to the storage. She walked us through the facility and made sure the access codes worked before leaving. Compared to other storage facilities I’ve experienced in the past, this has been the easiest and most efficient process!

This was my first time using a storage locker in nearly 20 years and was not sure what to expect. Theresa’s chatty personality was delightful and I truly appreciated her patient and thoughtful explanations. She kindly walked me through every step of the process, answering all my questions while making me feel like I was talking with a true friend.

Teresa at the Sandy Springs, GA location is ABSOLUTELY THE VERY BEST Heaven sent Angel that this company has working for them. She needs a raise, a bonus, and company paid vehicle for the excellent customer service she ALWAYS provides. She is always kind, professional, and more than willing to go the extra mile for her customers. She is very knowledgeable about the company, inventory, pricing, availability, etc. You name it...she knows it!!! Thank you Teresa for making this experience and process as pleasant, easy, and convenient ....oh and of course stress free for me!!!! You’re the best at what you do and I’m more than happy with my choice to go with Metro Storage and 110% satisfied with the excellent customer you provide every single time!!!!!THANK YOU!!!!!!Heather W

First I wanted to again express my gratitude. These days it is hard to find people who work for companies that radiate kindness and positivity. Today, The Manager Ms. Theresa took a small step on my behalf that gave me peace of mind and reassured me that this storage facility was and still remains to be a great decision.With each storage unit, there is a backstory and in a perfect world, we think of the cookie-cutter versions of people, perhaps someone moving on their own for the first time, a new couple starting a combined life, a parent whos downsizing to move-in with an adult child, a small business storing equipment or maybe just a family in need of space for their holiday decorations. It would be great if ONLY those scenarios existed but some stories may be more complicated and like most companies and corporations many will never know the real reasons people use their services only that they use them.Today, I called the office hoping to get an email address to send a letter to corporate so that I could shed a little light on my particular situation. Ms. Theresa was very welcoming. She carefully and politely explained the details of the rent increase, the process, and the possible outcomes of what could happen after the letter was sent.  She also made no promises that my letter would change anything. However, what made this experience different was that she remained positive and didnt shy away from the possibility that things can work out on my behalf, and honestly, all I needed was a little Hope.She gave me the necessary information and said that she would do her part in forwarding everything to the right people. We hung up the phone then I started on my letter and not even 15 minutes later I received a call.The same welcoming voice was on the line with good news. She took the initiative and contacting corporate before even receiving my letter and that brought me to tears.This type of business ethic is not taught, I wish it were. Ive had many encounters with workers and managers that take advantage of their position and consumers vulnerability and anxiety and they forget to be human beings.Theresa took expedient action never even receiving the letter about my struggle. My prayer is that God would put me in a position to bless someone elses day and return the kindness.I am so grateful.Thank You Metro

Theresa is absolutely amazing. I have come to her on two different occasions with moving emergencies and each time she has gone out the way to accommodate me. If Theresa is the standard I will always be using this storage company.

Theresa is so wonderful & very helpful. I totally appreciate her customer service.

Clean and secure location. Helpful staff, temperature controlled facility. Price was right on the money for me. Definitely recommend this location.

The cleanest and nicest storage to safeguard your valuables when in between homes or just decluttering your space. I have never seen a bug or cobweb. Every space starting with the lobby, restrooms, elevators and units smell clean . The office manager Theresa is super knowledgeable, friendly and personable. A+.

Everyone on the staff that I met were genuinely nice people. I walked in, the young lady at the desk was polite. She prepared the information for my rental. I was shopping around at first. It was an easy transition to being taken up to see a couple of units. Mark was thoughtful of my requests and helped me get the best deal. I was able to purchase the unit but not make it in right away. Teresa called to make I was good with my transaction. She was more pleasant in person. Thank y’all.

Theresa was amazing! So very helpful and understanding. We definitely recommend using Metro Self Storage, specifically this one - especially if you have the pleasure of working with Theresa!

Amazing service with positive attitude I love the energy from the staff they almost make it feel like a second home.couldn’t ask for a better storage unit

Shantel was amazing took her time explaining everything to me as well showed me how to work the gate and the code box at the elevator. Her customer service was too notch. I am glad we chose to become clients of Metro. Thank you Shantel

We were struggling to find a storage unit that met all of our needs. The facility is in a perfect location and very well maintained. Theresa provided exceptional customer service from our first interaction! She welcomed us and assisted in every way possible. I am glad we chose Metro Self Storage. I definitely recommend this facility! Make sure you ask for Theresa.

Theresa and Laquinta the best help ever so far getting a storage made me feel like family highly recommend this location

Theresa and Laquinta are so personable and are very helpful. They are very knowledgeable . I highly recommend them

I was having issues logging in to make a payment and Theresa was very helpful. I never have a customer service issue. She is always helpful!

Teresa was AWESOME and such a big help. VERY nice and personable. She walked me thru the whole process from start to finish and answered all my questions before I even asked! The place is spotless and safe. Very happy with the whole experience!!

I was there today Its a great, clean and and safe place

Theresa was the nicest most helpful person I’ve ever met in my life. She helped me with my purchase and was here for me every step of the way. I will definitely be returning because of her friendly manner and willingness to ensure all needs were met. This was a stressful trip for my family and she completely turned it around for us. She was an absolute delight and because of her, this location will be my family’s first choice for storage for years to come!

Theresa was so helpful and made the process super easy! We really appreciate the great customer service.

Wanda took care of us when I came in and rented my unit she was awesome she went above and beyond I really appreciate the service and her personality is awesome ..

I have used Metro Storage twice and I have yet to be disappointed. I love the friendliness of the staff and Teresa always seems to come through with a resolution to whatever my questions or concerns are. If youre looking for a great storage facility with matching customer service this is the place to be. Youll thank me later.

Great customer service! Theresa was very polite, helpful, knowledgeable of the services offered, and asked questions to ensure I got the best sized unit & accessories to fit my needs.

Ive rented units here before. The facility is clean and very secure. Teresa (I hope I spelled that right) is AMAZING!!! She is so helpful, very friendly plus..... She is on top of things there! Someone had a moving company there and they were using all the carts. Understandable, they had a lot of stuff but it was inconvenient for us. Within minutes she appeared out of nowhere and secured us a cart so we could take our stuff upstairs. Thats customer service!

Miss Theresa was most helpful fully detailed!!! Such a great spirit! Thank you so much!!!!

Very helpful always acknowledge me when entering the office

My 1st time visit with Metro Storage I was professionally serviced by Ms. Wanda and she was amazingly helpful. Every question I asked she had the answer. Most of all her attitude was very friendly, receptive almost of all professional. Thank You Ms. Wanda Metro is so much better because of employees like you.My 2nd time visit with Metro Storage I was also professionally serviced and assisted by Ms Teresa and she was awesome with the knowledge of your unit and very helpful in assisting me with what I wanted. Very professional and informative. Thank you Teresa

I had the most professional and friendliest service I have ever received at the Sandy Springs location. Their computer system was down at the time. Instead of sending me away, Ms. Wanda went out of her way to help me. She called another location and had them sign me up over the phone. Thank you, Wanda! I hope your supervisor is paying attention because you deserve a raise and promotion.

I had such a wonderful experience at the Dunwoody location. Theresa was so helpful and helped me get the best price for my budget. I enjoyed it and she made it so easy to understand and made the entire process very smooth. Thank you!!!

Theresa was fantastic! She was so helpful.... she did above and beyond to make my move less stressful.

There was a power outage throughout the city which prevented me from paying my bill on its due date. Also, the company switched to a new payment system and it didn’t recognize my account. I called their support number and explained to Ashley that I didn’t want to pay the phone fee because the local store system was down due to the outage and the new payment system isn’t recognizing my account. She said she would send an email to the district manager and store manager and I shouldn’t have to pay any penalties. Wanda at the Sandy Springs location called me Saturday morning and got me squared away with the payment without any fees. She is now going request help from IT with my profile issue in the new system. Great customer service!

Theressa is an amazing very professional manager that works at Metro self storage she has been extremely helpful and professional since day 1 I’ve been with them for about 6 months and would highly recommend them.

My story begins with a move from out of state. I was originally told by movers I could fit in a 10x30 unit. I could only get 2 - 10x15 units next to each other luckily. (Thank you Ms. Theresa) who helped my daughter organize the units.I moved and my organized paper plan was NOT FOLLOWED BY MOVERS. Then it got late and they REFUSED to follow instructions. They threw boxes anywhere in any unit. Now instead of going up the walls they were piled all over the floors and I had no walking path!!!!EMERGENCY!! I had to rent a 3rd room to spend WEEKS sorting the 2 cluttered rooms. (Thank you Ms. Wanda)My only problem was the 3rd room was just a bit larger and 3 aisles over. Things were just not how/what I wanted. So I kept looking for one large unit. Finally I was able to secure one and I’m now in the process of arranging things in the order I had originally planned.Throughout this whole ordeal the two women who have worked tirelessly with me are Ms Theresa and Ms Wanda who have been there most of the days I’m there.The facility is flawless. These ladies don’t sit around. They are constantly monitoring when in the office. They talk to me to chk up on speaker. Occasionally seen monitoring and going by with their “cleaning cart”. I feel very safe going back and forth.I would not have met these ladies if not for COVID-19 ruining my plans. (Husband retired and passed from Covid 19). They have made my journey a little less weary by caring. Thank you Ms Wanda and Ms Theresa. Thank you Metro Self Storage for valued employees!!!

Ms.Wanda is nothing short of a true pleasure. I almost forgot what I came in for because we chatted and laughed together so much. She’s so welcoming and helpful and such a pleasure to be around. Definitely made me feel welcome as I’m moving to my new home in Georgia.

Theresa was phenomenal. Great customer service and had a fun personal experience with her while getting my unit situated. The facility is clean and secure, I would definitely recommend this place for extra storage space!

Manager, Theresa, is EXTREMELY helpful, knowledgeable, and most of all a VERY kind, friendly individual. Facility is VERY clean, climate control is just right! Unlike many other facilities that are kept somewhat too cold or hot. All necessary storage and moving supplies are available, so you don’t have to go out and search. Convenient location and reasonably priced. I give it a 5 star-plus rating!Many, many thanks to you Theresa for taking one of the headaches of relocating and making it less stressful and as pleasant as a move can be👍🏼

I have been a customer here for approximately ten years. There have been good managers, i.e. Tina and Clyde, who were both nice. But, the new manager, Teresa, is the cream of the crop! She is the best!!! Always nice, polite and understandable. ....she is just the best!!!

Teresa always does superb job. She goes above not one 100%its more 1000% make sure your experience isexcellent at Metro Self Storage. Teresa always pleasant to talk any issues with any problems, she get right on it give you a call back the same day to resolve it. I cant not let the her work go unnoticed. Metro Self Storage you should do something special for her and let her know that she is valuable to the team. I just want to tell you thank you for your hard work that you do to make sure my experience at Metro Self Storage run smoothly and going the extra mile. Thank you, Denise Simmons

Thank you thank you thank you Metro Self Storage! I got to first make a shout out to Wanda who helped me in check this morning with just such a positive and welcoming greeting. She went above and beyond to help make I got everything situated and just listened to my tough travel experience from California to ATL. She made me feel welcomed and made everything run so smoothly! Shout out to Teresa the property manager for running such a great and professional business! You all truly show your pride and care for everyone including your customers! 10 stars from this place! Dont I DO NOT rent a storage unit for anyone from them! They will take care of you. And once again, thank Wanda for making me feel so appreciated and safe 😁please make sure everyone gets the praise they 100000% deserve. 😁😁😁😁

Amazing Customer Service. The associate went out her way to help me.

Theresa did an amazing job! She was able to get me what I needed. I highly recommend Metro Self Storage.

Teresa has been very helpful to me and my husband. We recently lost our daughter and needed storage. Based on pictures Teresa was able to suggest the correct size storage for us. She really understand the needs of her customers and I am very appreciative of her.

Teresa was absolutely outstanding! She was super nice, friendly and helpful. You have a gem on your hands, treat her right...it’s hard to find employees that are that good!

The staff is professional friendly and personable. They are always attentive to my needs and questions. This is my 2nd year at this location and I highly recommend them

Theresa was amazing with the customer service. I came in feeling really down & out & she made me feel so much better. I’d recommend Metro Storage because they treat you like family!! Ms. Tee-Tee is great!!

Teresa was so helpful and friendly! She walked me through using the gate code and elevator along with answering all my tedious questions. Property is clean, 5 large rolling carts are provided, and the elevator has a different code for each floor. 👍🏻👍🏻

Theresa was super friendly and extremely professional. She made it very easy to transition from the our larger unit to a smaller one. Metro Self Storage is clean and secure.

This is a great place if you need some storage. Access is convenient and it is immaculate inside every time Ive gone. The manager Theresa is awesome.

Very nice and quick customer service, enjoyed my experience. Teresa assist me with anything I needed and communicated with me along the way. Thanks a lot for your help.

After researching what I needed online, I decided to go instore instead of reserving a unit online to see the units in person - not to mention I questioned the validity of the online specials. Im so glad I did. I liked the in person serve so much more. Theresa helped me choose exactly what I needed without exceeding my monthly budget or any up-selling. I was in and out and under budget, in less than an hour (including a tour!) The units were clean and well light. Extremely happy about my purchase.

Theresa was amazing! extremely friendly and super helpful.. she walked us thro step by step- from policy info to access codes and door locks.. i highly recommend this company!... at least when theresa is working ;)

Great experience! Theresa was Very informative about everything! Definitely recommend.

So friendly! And willing to work with you and find what works best for you, and explain everything very well!

Wanda G was the best hands down! She has made my moving experience less stressful and I can’t thank her enough for that! She was nice, professional, and very straight to the point. No surprises! I highly recommend her!!!

Theresa was SPECTACULAR! What a great person to work with. She was both funny & professional and made the process effortless!

Theresa was awesome in assisting me today!!! Thank you so much for your help!

Theresa, was great, informative, polite, courteous,Helpful and friendly.The answering service that made my appointmentWith Theresa at the location I went to, he was also helpfulAnd friendly.

I had the pleasure of dealing with Theresa today. She was basically the reason why I chose this place over the other storage company’s near by. Her honesty and over all personality is top notch.

I visited the property today and was greeted at the door with a smiling face Theresa was truly a delightful soul. She explained everything to me so I felt at ease during a stressful time. Thank you so much for all your help Theresa If your in the Sandy Springs area and need storage go visit this location best customer service hands down will recommend to anyone needing storage

From the moment i walked in i had just a pleasant experience. I was grating and assisted by Theresa. She was full of smile and made sure i was happy with everything. She made everything super easy. Thank you

Excellent customer service was given by Theresa, from the beginning to end. I purchased an online unit and appreciated her courtesy call to inform me of their procedures, a big plus was she took a second while waiting on another customer to acknowledge each customer that entered with hello Ill be with you in a moment. It was nice doing business at that facilty!

As always I have a great experience at Metro Self Storage, but this time was a little different. The customer service and conversation was taken to a HIGHER level. To Whom It May Concern, Ms Wanda is AWESOME!!!Keep Up the Great Work!!!!

Unbelievably fabulous experience! My Sister lost her lock keys - Theresa just worked magic getting lock cut off! She is one of the most professional, friendly, customer focused individuals I have worked with in a long time. Thank you Theresa!

A clean storage facility and pleasant staff. The storage facility is secure. Make sure to move out before a new month of storage, because they will not prorate your days or issue refunds for the days your items were not in storage per GAAP principles.

My experience was great! Theresa is awesome she makes feel welcome and warm. You can tell she is genuinely concerned about all your needs. Thanks Theresa!

I have nothing but wonderful things to say about this self-storage, I have to admit I was really nervous about renting a storage for my furnishings and clothing which were boxed up but I had heard horror stories about bugs and roaches but that wasnt the case here. They spray I believe every single week so I had no problems with any bugs or roaches whatsoever..I was 100% pleased and I thank them for keeping the place immaculate.. You may pay a bit more but they are worth every single penny and remember zero bugs.

There is no one that treats you better and is more knowledgeable than Wanda from Metro Storage. She is genuine and knows her stuff. Other businesses could learn a lot from Wanda on how to treat a customer. Top notch, superior attitude and service with an ear to ear smile.

Rented a storage facility from Theresa and found her to be friendly and professional. She took the time to show me several units so I could choose the best fit. She answered all my questions and walked me through the routine. The facility seems to be well kept and secure.

I opened up a storage rental with Teresa, and she is AWESOME. She made the whole process seamless, and did a great job presenting the property and costs up front. I would definitely recommended Metro Storage to anyone!

Theresa and Wanda are the greatest employees of all times. Also, during all of my visits to Metro Storage. They are hard workers, dedicated, and outstanding individuals.

Theresa was amazing I appreciate all of her help she was pleasant and helpful.

Wanda was so awesome. She help me pick a great ground floor unit, and saved me so much time. Thank you so much.

I purchased a unit from them on July 12, 2017 and found out that a item listed on their picture was missing and they were slow to respond to my issue, the district manager Joe of Metro Self Storage advised me that his employees dont steal, I had no prior access to this unit and I also advised them to view the cameras to show that for sure I did not remove it. Just know that if you store or purchase a unit this is what may happen to you so I would be hesitant to use this location! I have used other Metro Self Storages and had no problem not of this nature but this one I did. Once I seen this issue then I let them know as soon as possible. Also note I called them on Friday July 14, 2017 and did not receive a call until Wednesday July 18, 17 saying this to me. I really liked the until but the thing is they stole and did not want to make it right, and also I dont know what else was taken. The Vice President of the Company Mark Harris did not even want to respond to my issue and never called me, I was advised that he was traveling and told the District Manager Joe to call me back and tell me I had two options to pick up the unit as it is and move on with my life or they could refund me my money and I could move on with my life, a nice way of putting it. They claim they dont know what happened but arent they the only ones to have access to the unit prior to the auction? If I wanted my money back I would not have wasted my time bidding on a unit to win it and go through this long drawn out issue and also caused me to lose money and my business they are just our for themselves in the end so be careful. Im just saying! I would not recommend this Metro Self Storage for the reason of THEFT! And they dont want to be accountable for their actions.

Love the atmosphere...Theresa is the ultimate reason why my experience was so great...Love the positive attitude...It really helps when you are facing lifes struggles...Thank you Theresa for providing me with such great service...You did it once again!! Thanks for your positive words and a great experience.

Theresa Was AMAZING, Very Informative.And Very patient.shes so Nice Please Keep her she made the Moving process aloy Easier..!

Eric helped me with a storage issue and was very helpful as well as knowledgable at his job. Definitely a role model customer service rep

Metro Storage in Sandy Springs, GA is the best storage facility around! I cant say enough about the employeesin the office and on the property. They are all respectful, helpful and knowledgeable about the facility and rental spaces.Theresa is amazing! She is the manager at this location and I look forward to reaching out to her for anything I need. She has a positive attitude and an amazing skillset for problem solving. I always appreciate Theresas time, energy, and consistently great management and service!I have had different units there for storage over the past 12 years. Their facility is kept clean, secure and safe at all times. I always recommend Metro Storage!

I love the new manager Teresa. She does great dedicated and very helpful.

Awesome team! Thanks to everyone at the Metro Storage Sandy Springs location - you made a stressful move easier with your kindness, professionalism, and helpfulness. Thank you to the whole team, especially Theresa and Eric, the managers.

Good place to stored your belongings, nice and clean 👌

Today, I was serviced by, Sherea, and she was nothing less than stellar! Very helpful, and more importantly, very clear on instructions and details. I would gladly recommend Metro Self Storage to my associates and definitely will send them directly to Sherea!!! 😁

Best customer service, lady at this storage

Great service!

Rosie was very pleasant and professional. She helped me with securing my unit. Thank you Rosie

Theresa was an Excellent help !! Great customer service with a beyond positive attitude

Theresa was very helpful and extremely courteous during my visit at the location!

Im very pleased with this storage facility. The office manager Clyde was extremely helpful in selecting the appropriate size for my situation. The building is very clean and the level of security is exceptional. Before renting here I also checked on Public Storage, which is just down the street. I found the office personnel to be pushy, and the facility seemed old and unkempt.

Theresa at this location is amazing! Best experience ever at a storage location!