Well designed showroom and helpful and knowledgeable staff make it a very pleasant experience shopping at Monark Appliances.

First of Monark has an amazing collection of appliances and they are displayed beautifully. If you are shopping for high end appliances, Monark is the place for you. At Monark, we worked with Gabriel. He listened to our needs, our likings/disliking and based on that showed us the appliances accordingly. He is extremely knowledgable and was able to help and guide us through the complex process of choosing all the appliances for our new kitchen. The quoting and ordering system is all online making it very easy convenient and a smooth buying process. We were very overwhelmed at the beginning with so much choices and options to chose from; but thanks to Gabriel and Monark, at the end it was a stress free, enjoyable buying experience. We would highly recommend Monark for your next appliance purchase.

Sales representative Robert Roth was very responsive and helpful in finding the right Miele dishwasher model for us with comparisons to like items. Very easy to navigate the attachments and so nice to be able to chat with a real person! All done over the phone and via email!

From start to finish super smooth great pricing extremely good customer service Sandra helped me out I ended up getting a different washer and dryer then planed going off the information I was given found out what I was looking at wouldn’t of worked for regular washing of my blankets larger loads and less time to wash and dry makes doing laundry loads a lot easier.Greatly appreciate the Sandra explaining and sharing her knowledge of all the products I was asking about.

We had a great experience with Gabriel. He is very polite and friendly and gives us the greatest price he can.

Dominic and the team were very attentive and helped me find exactly what I was looking for. I highly recommend Monark!

Rob is the best! He knows everything without being a “know it all”. This was a great buying experience and I very highly recommend Monark and the team there.

Gabriel was very helpful, professional and transparent. The entire team was helpful without hanging over your shoulder. The right balance of discrete and available. Make sure to make an appointment until COVID has passed.Their merch is of course spectacular, but that is easy to see from the quality of brands they carry.Enjoy, ask questions and take your time.

They are great at selling you premium appliances but screw up at service. We bought all high end Miele appliances form them for an entire kitchen remodel and wanted them to install in order to keep the extended warranty. They hired a subcontractor to install the appliances who did not install our dishwasher panel properly and chipped the front panel. We are now almost 1 year in in getting the front panels replaced and now they are denying service. Totally unreal. Highly recommend to go with a different company if you are buying Miele!

So far, they’ve been so awesome! Buying all my appliances for a remodel we are preparing for. Order just placed....and they were patient and made adjustments as requested. They are very knowledgeable, which is great!!

The Delivery was efficient, and company communication was fantastic. Delivery men worked hard to unsure proper installation.

Monark appliance is conveniently located near near Santana row in San Jose. While desperately looking for a vendor to purchase a washer and dryer from I came across Monark. I went into the store the same day I found them on google. As soon as I walked in the door I was greeted and helped. Once it was established what I was looking for they had the right person help me. I was helped by Matt after a few questions and me knowing exactly what washer and dryer unit I wanted Matt looked up the item and confirmed that it was something he could order for me. I had to reach out to Matt regarding some small details here in there and he was always responsive. I let about a month or two go by before I decided about making my purchase and reached out to Matt via email he was responsive and willing to help in a timely fashion. I recommend checking out the showroom for your all your home appliances!

After two very frustrating visits to two other appliance stores, we visited Monark. After perusing the store a bit, we spoke with Matt Mortensen. He was relaxed and patient and told us the things we needed to know and did not push any brands. The deal they gave was even better than the online stores. Very pleased with the front end service and expect the same when the equipment is delivered and installed.

Matt Mortensen was terrific to work with, patient with all my questions and extremely knowledgeable. There was absolutely no pressure to buy. He was quick to follow up on email and placed my order once I was ready. The distribution center was terrific, super friendly customer service. And the product came faster than expected. It was an all around great experience.

Sandra provided a good service with fast respond and recommended right product for my needs.

Visited the showroom in Santa Clara looking for a refrigerator. Gabriel Martinez helped me and was very helpful. The Dacor refrigerator is ordered and I’m anxiously waiting for it’s arrival.

Very helpful and efficient. Looking forward to working together

My wife and I went to Monark because we were looking for a dishwasher and we were familiar with them, having already bought a stove and an exhaust hood from them and we were pleased with the service we got. This time was no different, Dominic took great care of us, was knowledgeable about the product, took his time to explain us the differences between various models, brands and pricing and wasnt pushy at all. I highly recommend buying from them, its worth paying a little extra but get great service for it.

They took my money for a deposit which was thousands of dollars and estimated the refrigerator would arrive 2 months later. Within a few weeks they pushed the estimated date another month. A week before it was scheduled to arrive, a one sentence email was sent that the new delivery was 3 months late. Our current refrigerator is on the brink and they have no decency to give an explanation. Please don’t give them your business

Courteous, knowledge, quick service at a well designed store. First rate experience !

Arrived on time, efficient installation, left me with instructions about what to do the first day.

I am in the market for some high end appliances and I went by the store and they said they were only taking appointments so I asked for one. I asked if they could make one for me now, they told me I had to call even though the store was empty. So next day I call and I get an answering machine. I get that we have Covid 19 but that doesnt mean they get to be too lazy to have someone answer the phone to take appointments for customers interested in spending thousands or even tens of thousands of dollars

This was our first visit. Dominic was helpful and provided detailed information on the products.

Excellent collection and helpful staff

The sales stuff we met is not helpful at all. We asked for some recommendations about range hoods with certain length and she kept asking what we were looking for. She kept saying that we should look for a dealer instead and no similar sample model is available in store while there was one just next to the place we stood. The store looks good inside but I guess you either know what exactly you want before you step in or dress decently so that the lady can treat you as a customer.

Salesperson was fine. Easy to contact. They do not have installers contacts who can make any changes to the granite or so. If straightforward install that might be okay but any work involved they are not equipped for that. You have to find your own installer. I took off one star for that I finally returned the stove and got it from a place where they can install with changes to granite. The other star is off because of tight hours. They close at 5 pm. And are closed on Sundays. Very tight for working people.

I wish I had paid attention to the 1-star reviews. We would have bought our Miele dishwasher somewhere else instead (e.g. Miele SF). Sales and scheduler were nice, but installation were incompetent. We had them come back out to fix installation, and they didnt do anything. Avoid.

Ted was really helpful.

I moved into a new home in November with a Viking oven sold to the developer by Monark. It hasnt worked since we moved in and Ive been very disappointed in how Monark has handled the matter. I feel no closer to resolution. Morale to the story: buyer beware of Monark and Viking.

It have the three Essentials great atmosphere good food and great service. Good place for business lunch.

Showroom nice, and personal really informative. After Jan 1, 2018, they will directly distribute Thermador, opposed to going through distribution, which should result in better pricing.

I’ve been using them for over 20 years and love them! I send all of my clients there.

Great display of home appliances, no pressure environment, knowledgeable and helpful staff, great selection of high quality products.

Great service from non-commissioned sales people. Very helpful and friendly.

Beautiful clean store, 90% Subzero / Wolf / Miele / Thermador. Very knowledgeable staff.

Great high end appliance studio...lots to see

Great for high end appliances!

They have so much varieties and awesome customer service. And they do price match.

Beautiful showroom with tons of options

Nice area.