I booked an appointment last Sunday and it was quite busy when we got there. Josh helped us out so much since it was my first time with Cartier. He was courteous, friendly, and knowledgeable, without making me feel overwhelmed. Luckily the love rings were in stock for both my husband’s and my size.Overall it was a great experience. I can’t wait to be back soon.

I took back a ring I ordered online to get a smaller size. They were very helpful.

We went there twice. First time, we did not have an appointment and there were no people waiting what so ever, but still they did not let us in. Second time, we made the appointment. This was one of the worst in-store experience we have ever had! This Asian sales representative did not even want to show us wedding bands, which we were searching for our wedding. She was very hasty and rude. She barely let us try wedding bands. I was confused. Wasnt this her job to help us pick some wedding bands? This was a very annoying experience that I do not recommend to anyone. I sincerely hope automation will take these peoples jobs since they are super rude and mean.

Thank you Vincent for helping us out. Hands down, best shopping experience ever!

Very happy with my purchase. Shana was nice, polite, and helpful. Answer all questions and well explained about the new collection. The top brand, it’s worth buying Cartier.

One of the worst customer service, booked appointment for 5 pm, still waiting as I am writing review, 40 mins wait after booking appointment, what’s the point. Ridiculously inefficient staff and management. Complete waste of time. Horrible.

This is the dirtiest Cartier store in California (i.e. fingerprints on sunglasses, smudged counters, etc.). Back when I lived in the Bay Area, I literally was baffled at how the SF boutique was so immaculate, yet this one was such a sty. However, given how helpful a boutique assistant was at this location recently with some old bills of sale, I decided to return the favor by getting one of the SAs commission in that store. I was given off to Shana L. and she was completely rude and a gigantic waste of my time-she has no place working in haute couture. Do yourself a favor: if you want to shop at Cartier in the Bay Area, go to the one in San Francisco. Better yet, go to the many locations in LA. At the very least, stay away from Shana L. at this boutique.

So clearly they didn’t want to entertain me and my bf after a 30 minute wait…don’t judge a book by it’s cover

Mom and I came to this location for the first time and they were rude. Very very exclusive. If you’re not wearing your expensive brands they don’t want you there. Don’t bother wasting your time here.

Had an appointment at 11. The girl who was supposed to assist me called in sick. Which is understandable. However, they took a walk in before me. So instead of using their free person to help me, they decided to help someone with no appointment first. I waited 15 extra minutes for them to sort everything out. I was given the same customer experience as if I had shopped at Zara.I received an apology, but no champagne, no cleaning solution, nothing that I was given in the Berlin + Paris locations. My recommendation? Check out the Palo Alto location. This store is just way too expensive to be treated in such a way. Poor management.Update: Received an apology call. They were willing to ship cleaning solution to my personal address. I had already gone back to exchange my piece as I found out I was sized wrong (go figure). The second lady was much nicer, no wait time. I went during a weekday, got the cleaning solution in person. She was very nice. 4 stars for follow up and customer service care.

Friendly staff and have nice collection

My wife had appointment with Ted to repair a damaged piece. She was very happy with the service and the Cartier experience. Highly recommend.

Bigger than old one.

Great experience, ask for Shana Liu. Bought a unique trio Lighter, Cufflinks and a Money clip.

An upgrade to my engagement ring for my Birthday was a lovely surprise while we were traveling to Australia. Item was not available so inventory was checked at this store. A very positive experience. Cartier know what they are doing and do it well.

Had me stunned! Found an amazing perfume and my dream engagement ring is there! So beautiful and sparkly. Great staff as well

Awesome

Very good customer service

Repeat customer, waited 15 minutes for a customer service rep, nada. More security in the store than staff. If you are looking to purchase high end jewelry look elsewhere.

Wonderful staff. They were thoughtful and assisted me with an exchange more suitable to my taste. Lovely store.

Awful customer service...I understand there’s lots of customers coz it’s weekend, waited for almost an hour to talk to the sales associate (Kelly)whom we purchased the SANTOS WATCH & JUSTE UN CLOU BRACELET. We weren’t even offered a seat or a bottled water. I had to come back to check if the alligator strap of the watch was something that could be fixed instead what exactly came out from the sales associates mouth was “it was given free to you” so indirectly speaking she’s not willing to help @ all. VERY BAD...she was in a rush because new customers are coming in...of course she wants new customer (s) “COMMISSION” in short. She’s done with me because she already had her commission from the watch & bracelet purchased a year ago. My point here is, for a HIGH END jewelry & watch store NEVER did I expect a POOR CUSTOMER SERVICE. I wasn’t asking for “freebies” the items purchased are under warranties because it’s still a year since purchased. You just LOST a CUSTOMER... NEVER AGAIN will I comeback to this CARTIER location. I’ve been to other high end stores never was I treated this bad...

Always ask for Tuan!!! Hes the best most polite and most patient sales man we trust with all our Cartier wear. Tuan is amazing every single time. This is my favorite location because they stay updated with the current and updated fashions of Cartier. If your looking for a special gift Here is where you want to be and if your looking for special service always ask for Tuan!

It was an awesome experience purchasing my wedding rings here at this store! Sumit was the Cartier representative that helped us with the style and sizing and went above and beyond to ensure they would arrive in time on our tight schedule!Sumit was attentive and kind. He really personalized our wedding ring purchasing process - offering suggestions and bringing in stock from all over the country to fit our tight timeline! He was always responsive through text to update us on any shipment updates and was extremely flexible with his schedule to accommodate us!We would recommend Sumit to anybody looking to purchase rings and any other jewelry here!

Thanks Duong! It was a pleasure dealing with you. Happy wife, Happy life.

Its what you would expect. Fine jewellery, good service, high prices, my wife loves it: priceless

Tuan is the most professional and sincere SA at this store.

Very attentive. Love the place

As you would except: wife happy:)

I had a great experience purchasing my wedding ring

Spent 10k in here and I dont regret it

Very expensive. If the name didnt tell you that, I just did.

Here at 11, all other stores are open. Something is wrong with these times.

Very good and excellent items

Great Customer Service.Nice staff here, Nathan is awesome!

Love the love bracelet...

Not good servicesnever come back again

Classic jeweler and watch company. Great timeless products.

Very bad employees, nobody want to do the service.

She wants it all...

Didnt like their employees.