Thanks Ben for your amazing customer service! Came in before store closing, Ben was patient with us and never pushy about us making a decision. Showed me all the options I was interested in and for that I will be back for the matching earrings!

Me and my Fiancee went here about a month ago to purchase wedding rings after we saw adds on T.V about the sale they were having. Upon visiting the store none of the rings advertised were available. However... they did have a beautiful band that I loved that was displayed for 300 from what was normally priced at 600. After setting my heart on that ring and bringing it to the counter the jeweler said it was the wrong ring and she could not give it to me for that price. The lowest she could go was 700 and tried to make me settle for a ring a 4th the size for 300. Heartbreaking. .. but my fiance really wanted to purchase our rings so I just settled. Now tomorrow is our wedding and our small rings were supposed to be ready.. only to have no one return our calls and the only person available says he thinks it wont be available for days. ABSOLUTE HEARTBREAK NIGHTMARE. DONT DO IT!!!!

Great service and pretty good prices on a wide and varied selection of jewelry, (almost) all with diamonds, and watches.

There is an amazing sales person who works here at Zales

Went to the Zales store to try out rings and the lady there was blatantly rude and refused to help me with trying out the enhancer. Doesnt value customer nor the service. Im writing this review specifically for this since I was so hurt by the way the lady treated me. You need to serve your customers well. Frustrated!!PS: .Save yourself some headache and instead head over to the store right opposite to Zales for better customer service and value!!

Zales repaired my Wifes engagement ring beautifully. It was under warranty, so no cost to us. The manager us very friendly and courteous.

WARNING DO NOT SHOP HERE!!!! Save yourself the headache and go by your jewelry somewhere else their customer service is terrible you can tell theyre all about their commission. They will lie And say anything to get you in the door and then tell you a completely different story. Its very sad that businesses dont have customer service Anymore. This is coming from a customer of sales for over 10 years now they just lost one. Thanks jessie you suck

I was satisfied with my experience at Zales. However I did have some problems. I went into the store and I wanted to get my jewelry cleaned for my wedding. Unfortunately I did not have the proper paper work to get the jewelry cleaned. They insisted that I needed to find this and they were unable to locate my file in the system. So, I rushed home. I looked for the paperwork and I could not find it. I called the store and told them that I could not find the paperwork. They insisted that I call customer service. I call them. The associate I spoke to gives a soft giggle and states that the team in store call pull up the information. I then call the store back and explain to them what she just told me. I let Nia know that I could not find the information and the customer service hotline said you could pull up the information on the computer. She gets frustrated and exclaims that she cannot do that and she cannot polish my jewelry because she does not know, If I am lying or not. Nia then asks me what store I purchased the jewelry and she is going to call the store. A few moments pass and she calls me back. She has now found all of my information. After this everything went smoothly. Nia really took care of me and provided copies of all of the jewelry. She submitted my jewelry and will be completed shortly.I will say in the begging it was not going well, but Nia really turned the situation around. Thanks Nia!

Very helpful and polite.

Five star customer service.....