Went in to get a quote for new tires, I didn’t have an appointment. They had tires available and the prices were reasonable. We were able to leave our car there and it was done at the time they promised. Great service!

I’ve been taking all my cars there for over 15 yrs which ended today. After rushing back for an appointment on my only day off to stand there for fifteen minutes in front of the two guys at the desk with zero acknowledgment, with at least five minutes of no one in front of them, I left. It was nice while they had the guys that where good at their job. But apparently they hired jay and silent bob ✌️

I ran over a nail. They got me in. Fixed it quick. They never pressure me to buy unless I need it. I’ve been going to this location for over 10 years.

Makes appointments while some wontOn time and finished earlier than promised.Friendly and personable.Large waiting area.

Had my daughters vehicle inspection done here and they were awesome 👍. Wanted to make sure we were putting our daughter in a safe reliable car before purchasing through a private sale and they went above and beyond. Thank you to everyone at the Big Brand Tire and Service Santa Maria 👍👍Ok, so I guess I reviewed just over a week ago, I am now going to have to edit my review. I thought you guys did a great job inspecting my daughters car before we purchased. You guys confirmed everything was good. Well since we purchased the car weve had to put in a new alternator and starter... We are still having issues with the car not starting....I thought this would all be inspected? Im not as happy as I thought, as my daughter had to put in almost a grand into this car that we were told was in great condition. Also the air conditioner isnt working... What the heck!! Im super unsatisfied with the inspection.

I went in today to get a tire estimate and the 3 guys working worked at a snails pace even though there was a line of people. They had zero sense of urgency to take care of the customers!! I just left and will shop somewhere else.

The team at Big Brand was quite thorough. From tires, alignment and balancing to brake pads and fluid, they did it all with a smile and a dance.

I made an appointment to change the brake pads on my car and it took them five hours to get the job done. The parts they ordered went to the wrong shop and the guy said it was “miscommunication”. I was told by the guy at the front desk that the rear axle does not need anything but the brake pads and the rotors need to be replaced for the front axle. When I spoke with the mechanic he told me the exact opposite, the front is fine but the rear needed to be replaced. When I asked the guy at the front desk he again said “it was miscommunication”. Don’t waste your time and money here, go somewhere else.

Was able to get my tire patched when I brought it in excellent customer service and got my car back perfectly fine meaning no damage was done while being worked on.

They have excellent customer service. I brought in my 2017 Ford Raptor to have some wheels and tires put on and ended up joking around with the staff. 10/10 would recommend.

Big Brand tires is amaizing, about company promotions, and prices they wow.. aboth service in Santa Maria Ca is another history.. very bad or sad to see young guys playing arround store and looks like no manager. i saw couple old mans working hard is my experience on this store. i hope your store can have better service and no threat people abouth how looks like... Im the owner of bussines company.. be positive, be proud of your work...👍 service POoR

As a military veteran Ive always been taken care of when I go here for my vehicle service. The people that work there are always polite and make me feel welcome. Great team of individuals that work there.

Big Brand offers Free Flat Tire Repair I Appreciate their Service and How They Offer Great Prices on Many Other Repairs As Well Thank You Big Brand Tires 😊

The guys here are always friendly & efficient. I always go here for all 4 of our cars tire needs.

Installed 4 TPMS sensors broke one of my wheels and dont have scan tool to relearn sensors so have to go somewhere else for relearn

Customer service is horrible. We had an appt for Sunday, we get there and the employee was very rude and said he didnt think they would be able to get to my car that day because no one wanted to work on a Sunday. I understand short staff days, but common courtesy would be to call and ask if I could reschedule, not tell me once I got there. We can back the next day with a new appt and still wasnt impresses. I bought a fundraiser that has 2 oil changes, so unfortunately I probably will come back 1 more time. They used to be way more customer service oriented

Great service from the initial phone call to the store staff to the mechanic who replaced our brake pads and rotors. We were on our last day of vacation and had experienced minor periodic brake wear squeal for two days. It suddenly started squealing everyone time we touched the brakes. Called at 1pm and asked if they could take us. The corp ofc said the location near us was booked but the next location 30 mins away could take us at 2:30pm. We drove there and they had us out by 3:56pm! Special Kudos to the mechanic, Don, for making an accommodation for us to allow us to get home that evening!

Very helpful staff I bought tires needed breaks but terns out I didn’t need breaks I’m happy but look forward to coming back in future

Got the best price on new tires for my truck, great service!

Ive trusted Big Brand for all my tire needs for 15+ years. Definitely recommend!

Nice spacious area with plenty of parking. Great people and quality work

Steve and his team treated my like a 👑 from start to finish. The very few places in town for full size RV service. I am now on the road with peace of mind!

Had appointment and still waited 1.5 hours after which time I left. Went to Americas Tire and they took care of my issue in 10 minutes.Stay away from Big Brand unless you have 2-3 hours to waste!

On my way to work, I had a tire going down fast. Pulled into to Big Brand and they took care of it. Fast, Friendly, Great customer service!

Wow!! What a wonderful experience. I had a flat tire. Friday, in the afternoon I contacted Big Brand. They set an appointment within an hours time. I drive in and they took care of everything. They have Covid protections in place.. They are courteous and professional. No wonder their Store was so busy. Most of all they did not pressure me to buy anything, and charged me nothing.

Alex, the guy who worked at the front desk, gave us amazing customer service and an overall wonderful experience. Thanks for everything!

Excellent! Service for tire pressure washer quick, full of knowledge and friendly. I generally go to Big Band bc of service.

Very nice staff. Took time to explain everything to us.

Amazing service as always! I wish Id gotten the names of the guys that helped me today so I can thank them on here but the whole team is great! My car had a nail and they fixed it for free!!! Highly recommend for all your car needs 😊

Great customers service …. Great employees and very helpful . Highly recommend best prices

Need more staff...trying to hire guys, but cant find them? They do a great job, just super overbooked, cant get in and out like before Covid, so plan on making an appointment and leaving it for the day.

The guys at Big Brand Tires are great! Very pleasant and professional every time I bring my cars in for tires or service. In my experience, theyve always been good to their word with fixing, repairing, and having my car ready when they say it will be ready. They communicate well by calling you if there are any changes to their estimates. Nothing unexpected here and I really appreciate that! Also, they are very good with Covid, spacing out customers and wearing masks. Feels safe in there! Id recommend Big Brand Tires without hesitation! Thanks guys!

The service man was prompt and knowledgable. Typically the tires for my vehicle need to be ordered, but to my surprise, they had two separate brands in stock. Great service!

I just would like to say since Carlos has taken over the helm, it’s full steam ahead. My wife and I really appreciate Alex as well, With team BIG BRAND a promise is as good as a hand shake just like the old days. Thank you both. Mr Sanchez.

Had an appointment for a simple oil change at 1:30 didnt get out of there till 10 minutes to 4:00 told over the phone that it was going to be $60 when I got there they said it was 109 then I told him it was a regular oil change and got it back down to 55 appeared there 2 days before the appointment for air in the tire they put 52 lb of air in each tire when its supposed to take 35

Everything went well. Service was great they were kind, friendly and helpful! 5/5

Scheduled tires and an alignment 4 days ahead of time. I show up for my appointment and Im told my car cant be aligned (Tesla M3) Service advisor said that I called in to the call center and theres no way for them to know what they can and cant do at the store. I called the local number, and spoke to whoever answered. Its not my problem to ask who it is and where. My options were to get tires now and alignment at a later date. Im not putting new tires on a car that I know needs alignment. Really disappointed! Needless to say you lost my business to a competitor.

Always great service anytime I have purchased or had servicing done on Truck. Great crew working behind counter and awesome mechanics working on vehicles. Wouldn’t even think about going elsewhere.

Very good service, friendly, knowledgeable, reasonably priced, all around good service!

The BEST customer service and the BEST prices! They always go above and beyond, I don’t trust anyone else with my vehicle. The manager Carlos is always so friendly and thoroughly communicates what’s going on with my car and his honest recommendations. Every mechanic has always been incredibly kind and helpful :)

Great place! Always taking care 💯 of there customers. Always polite and knowledgeable in there field. Been going there for years. Recommend this location always.

Service was rude, stripped lug nuts said you need new ones. Never called to say they were having any issues. . .

Great reliable service. Been going here since 2015. Highly recommended this shop.

These guys are great! I stopped in Santa Maria just for gas and realized I had a huge nail piercing thru my tire. (Hense the tire pressure light on my dash that had BEEN on which I ignored....I know I know)I had 2 stay the night and walked 3 blocks to Big Brand Tires. The manager Carlos went way out of his way and had one of his employees drive me back to my car to get my flat tire. I couldnt drive my car there it was THAT bad.Back at the shop he changed my tire right away, drove me back to my car, put it on and I was on my way. Pretty sure they let me jump a few spots in line too.Its companies like this that go out of their way to extend that extra help that turns a one time sale into a future lifetime customer.

I got a great deal on tires and an oil change, but I was there a LONG time!

They were busy busy, but always friendly, accessible and efficient

My first time here, Great customer service and work done in my car! Definitely going back!

Alex the new boss was AWESOME and the staffWasProfessional

Excellent customer service. Ill definitely come here for tires again. 😊

I buy all my tires from Big Brand Santa Maria. Great customer service and great price.

Was able to patch up my tire and get me back on the road no problem will friendly. They could of said I needed a new tire but didnt they were honest and nice I appreciate there service.

Just plan your day well and give them the time and you will get great service. I always leave my car as it’s not McDonald’s it’s good service that takes time.The staff goes over the service well before Abd after.

The service was great. I actually stopped in to get an evaluation on my tires. I was not pressured to purchase new tires.Great business with experience associates.

Fast service, excellent prices, knowledgeable staff and friendly staff. Thats why our family always goes to Big Brand to have our vehicles serviced and repaired. They also give a 5% military discount!

The staff was friendly, fast, professional and explained the repair to me prior to doing the repair. Thank you Santa Maria Big Brand!

Excellent attention from the staff and special services. . . I definitely think Big Brand Tires have the best in Santa Maria !!!

Very good service as always!

Been going to Big Brand for several years and have no reason to search for a “better” place. They have a well oiled machine and I dont leave feeling I’ve been ripped off.

Big Brand in Santa Maria did an outstanding job installing my new tires (2). I had made an appointment for Saturday morning and I was late. They didnt even blink, took my car in, were professional, and still had me out in under an hour. Also, I got a great price on my tires! Great job, Big Brand!

They got the job done earlier than expected, which was appreciated. The staff is always friendly.

Had a nail in my tire. Drop off was quick and easy and I had it back by the end of the day. Pick up was easy. Best part is it was all free. Awesome sauce! Def would recommend. The customer service was good. I didn’t feel ignored. Thank you BBT

Needed oil change and they were able to fit me into their already booked schedule. MUCH APPRECIATED! Service was quick, and they were helpful in deciding the right tires to purchase for another time. Definitely will go back!

Was really impressed with how theyve handled social distancing parameters with COVID-19. From standing in line 6 feet apart, approaching the counter with a table between the technician and customers, to receiving the estimate via mobile and even paying with my phone, the experience was great. And as usual, we got a great service and pricing. Well keep using Big Brands in the future!

Whats the point of scheduling an appointment weeks in advance, if they are going to take so long to help you. then you drop off your car early in the morning and never hear the status on when your car will be ready for a simple routine service. Then after your 3rd or 4th time trying to get a hold of them they keep saying its almost ready and when you call right before the shop closes they say its just been sitting in the parking lot for hours.

I had a bad experience with BB in Arroyo grande. However BB Santa Maria is probably my top pick. They have great technicians and give great quality. I am very picky and needed an alignment and tire balancing, they left everything perfect. My guys to go to are Don and Alfie. They are the best.

Great service. Friendly and knowledgeable staff.I dealt with Alex at the Santa Maria, CAstore. He guided me through what needed to be done. No hidden costs. Stayed open past closing hours to make sure all repairs were completed .

Always excellent service at SM Big Brand!Great prices, same day serviceAnd the staff, Carlos, was very knowledgable, professional and courteous.

I had my brakes serviced by Big Brand Tires about a month ago and just recently had them fix a flat for me. Carlos was awesome at the front desk.....professional and courteous. Big Brand may be a little more expensive than other places in town but I can always count on the great customer service. Keep up the good work and continue to do what you guys have been doing. You will always have my service and recommendation!

Great place and very friendly people! Highly recommended

Very, very nice guys at this location! In and out very fast and excellent customer service!! Will be back fo sho!!!!!✌🏾🙏🏻👍🏻

Took 4 hours for an oil change and thats with an appointment. Called to find out the status of my vehicle they told me it was ready, when I showed up the vehicle was still on the rack for another hour

Very good customer service, Was out of there within an hour and a half didn’t oil change and change of four tires💪🏼💯

Real helpful. I was in and out with new tires.

Made an appointment for tires and brakes. The guys got me checked in fast and let me know if would be about 3 hours.Almost 3 hours on the dot they let me know my car was ready and the brakes had plenty of life left. I really appreciate Alexandro’s honesty and how personable he was during our transaction. The bill was exactly what I expected too which was nice.Keep up the great work!

Quick and easy service with a friendly staff, social distancing was accomplished by a wide open space, highly recommend this store!!!

Alex at the Santa Maria store was exceptional. Courteous, professional and easy to work with. I went in to buy 4 new tires for my Lexus 470. He gave me a great price on Michelins and was so impressed with him that I brought my sons car in and out 4 new tires and a wheel alignment. Alexis definitely trained well and an awesome asset to Big Brand. I won’t go anywhere else. In fact it’s time for my free tire rotation! Check them out- Robert from Santa Maria.

It was really easy to order tires over the phone. Staff members were able to find my exact tire size and give me a great deal. I had to order tires because my tire size isnt very common, but they arrived within 2 days. The service was prompt and completed within an hour of my arrival. To top off my experience everyone was friendly and smiling! I will absolutely return for my next tire service!

The whole crew is courteous and efficient. They always get me right in and out. Great work!

My sister and I brought our cars in to get serviced and the customer service was great! Carlos and Alex took great care of us. Our oil was changed quickly, and although there was a problem with the oil leaking, it was addressed promptly and Carlos made it right by compensating us for the inconvenience which was much appreciated. Well continue to take our cars here because the customer service is unmatched! This place has helpful, good looking workers who won’t try to take advantage of you if you don’t know much about cars.

Carlos runs a great store and manages an awesome team. Always prompt and courteous service. Everyone is friendly and always greets you to make sure you have been taken care of.

Awesome customer service very decent price and wasn’t as long as I thought it would be got my tires changed and an alignment and only took about 30-45 min VERY AWESOME

Great service! Employees are friendly and communicate our cars needs well. Big Brand has been our go-to for maintenance and repairs for a while now. Scheduling is easy, and also did a walk in for us when we got a flat tire.

Great experience at big brand! The guys were all so nice, friendly, and very professional! They also took care of my car very quickly and they tooK the Time to explain what was going on with my car! I’m new to town and I think I found my new car place! I’ll definitely come back! :) Thanks again! :)

Awesome customer service quick and efficient

They do everything and wonderful prices

Carlos was a big help! Gave us great advice and got us the best deal for new tires and alignment. I was even able to approve my estimate and pay via text link for faster service. Great experience over all.

Fast service and they do an awesome job! Highly recommended.

Fast, honest, reliable, fair price. These guys never let me down nor do they sell me services I really dont need. Go there!

The store answered the phone immediately, and confirmed that they have the exact tires i needed..They fit me in just 3 hours later, and had me down the road 2 hours later.I was 2800 miles from home, and they helped me with a major problem that eased my mind.I am grateful for such wonderful service.

Ive come to big brand for the last four years to get my car inspected and they are always professional and friendly. Theyre helpful and courteous. Thank you to the whole team for your work.

The best! on the West. BIG BRAND TIRES! Great people with amazing and great service.

I have been going to B.B.T. for years and always have a good experience! I was shuttled to work in the morning by a young man who was very nice and friendly (sorry forgot your name) just over a week ago while my car was getting serviced. I was helped by Steven R., he answered questions I had regarding my car and he was very kind and helpful. The Manager Carlos C. helped me look at my options for payment as I am working with a budget and he was very patient and understanding. I am so thankful for all the professionals that got my car running smooth again :) thank you all very, very much. See you next oil change!

I feel like everybody a big brown is a straight shooter and it is what they say it is! I always feel like I get a great deal for my money there and they are clear and concise about what you need!

Very good service, friendly auto techs, following safe Covid19 rules. No need to get your tires and service else where. ✌😁

Customer service is very friendly! I definitely recommend..

My car now glides on the freeway!! Is like I’m flying!! Love it!! Thank you big brand !

Awesome job and great employees and great customer service to!! I will always recommend this place to family and friends and will always come here for service on my car.

The Excellent customer service and the Best prices! They always go above and beyond.

Daniel at the Lompoc location found the tires in stock and scheduled me at the Santa Maria location. Appointment started right away. Carlos was professional and provided great customer service. Overall great experience!

On it !! Customer service by Carlos and staff are A+ . Thank you guys for your great customer service . I can always count on them going above and Beyond.