I love this Brandy. Its nice and big and the staff was really nice. I look forward to coming here every time Im in the area to shop. I always like walking thru this store and the prices are good. Sometimes there is a line for the fitting room but it clears quickly.

Return policy doesnt allow Refund.Only Exchang and/or Store credit is available providing your personal information as name and E-mail address.It is s***

Nice clothes for my daughter, fairly priced, but the cashier had a serious attitude yesterday when we exchanged something. As if she was waiting for something just sitting there looking at us... weird experience. Online shopping is the way to go..

I love Brandy Melville. I love the style and the materiel of my daughterss cloths. Her entire closet is literally all Brandy Melville. I love the cloths and would totally recommend buying from there.The only thing about the store is that all the cloths are one size so the cloths dont fit everyone.The cloths are also kind of pricey.There are rumors that they dont hire Black people and they only hire people with 1-mil followers on instagram or more. Overall Brandy Melville is an amazing store there is just a couple flaws about it.

From All The Times That I Took My Daughter Here, The Employees Have Always Been Very Kind!

The clothes is cute and all, but I can’t say the same about some of the workers attitudes.

I went to this Brandy today and i actually had a good experience. This was my first time ever shopping at a Brandy Melville store. The workers are very friendly here and I didn’t have any problems. The only issue was that most of their clothes are for really skinny people. I love the vibe and style of Brandy Melville, however I wish they had a variety of sizes! :)

Some employees treat the customers like they’re below them. And that is not okay.

This place is very cute and such a nice place to shop if you need some cute clothes. I love the aesthetic of the shop and the clothes. The clothes may be a little pricy but it is totally worth it. The quality is great and its so cute. I always shop there and they literally have all the clothes I need in life. My sisters also love it to. Its a really good place to go with your friends if you come here to try on all the cute clothes they have. People say that the clothes only fit skinny people even though it says one size, but they have clothes that are big too so dont worry! The workers are also very nice and helpful.

The store is cute, but only if you’re a size double zero. Spent about $100 just to have only a crop top barely fit. I’m usually a small in clothes myself but this is ridiculous. The employees tell you it’s “one size fits all”, but I don’t think they understand the concept.

Cashiers nice

Its Okay if youre skinny. I love this company. The clothes are very popular. I can fit into everything except the skirts and most dresses which upsets me. My best friend is also plus sized and got really bad looks by the staff when she was with me shopping at the store. Other than that, Its great but I really wish the staff was nicer and the clothes were bigger. All the pretty clothes were too tight on my as I fit into Mediums and sometimes small.

Hands down one of the most helpful brandy stores I’ve been to. I called a day ahead to put a number of items on hold and the girl Lea went above and beyond and even helped me style some outfits over the phone. When I came in store she went the extra mile to further assist me so thank you! Definitely will be coming back

People like to stereotype the girls that work at brandy as mean girls but they were all sweet. I’m not as skinny as the workers but they did not treat me any different. I was asked by customers if I worked there so it was a great experience.

I live for this store. One of my best friends and I always shop there and even when I can only get like one shirt, I buy everything I want. It’s so hard to resist and fits perfectly every time I buy and so many different styles. Always satisfied!!’

Very nice workers very helpful. And very cute clothes.A little over price but the clothes is very comfy and lasts for a long time.

Its my favorite store. The girls in the store are extremely nice, and they have the most product variety of any locations. The fitting room line isnt that long. I like that the prices are really fair. The clothing is really good quality theres something for everybody in the store, for all ages. Even though theres only one size, theres something that can fit any person of any age in the store.

This is my fave brandy to go to! Its huge and they always have new stuff every time that i go in. The store always looks really pretty its kind of overwhelming when you first walk in because theres so much to look at! hahaha. Overall the staff is super nice and welcoming, would definitely recommend!!

This Brandy store is by far my favorite of all the locations!! I found out from one of the employees that this is the MAIN Brandy store where they test new product. And that makes total sense considering they always have the best selection and the widest variety to choose from!I used to not be a huge fan of this store because I felt like the staff wasnt always the nicest, but I have seen a huge improvement in the recent year. I always feel welcome when I come shop, and am always helped when I need it.Wear your cutest outfit, because they will most likely ask to take a photo of your style for product research! So much fun.

This is the best location! Its so big and everyone is so helpful. Every time I come in here I never leave without a bag full of clothes! By far my favorite store ever! This place is so affordable and even my mom gets things from here! The quality of all of the clothes is amazing and I just cant get enough!!!

Horrible customer service. Entire time I was in there none of the sales associates acknowledged me (didn’t say hi or offer help). There were so many of them in there. Instead just gave a hostile and nasty vibe. They were just busy talking to each other. The customer service in the fitting room was disgusting, sales associate who gave me a fitting room had an attitude and threw my things in the fitting room and told me in a nasty tone, “Make sure YOU bring your number and stuff back when you’re done!!” A few minutes later while I was in the fitting room the sales associate opened my fitting room WITHOUT asking if anyone was still in there. My number was still out there and curtain was closed, so clearly it was occupied!!!! She opened my curtain wide open, so the customer standing beside her saw me changing!! Sales associate was not paying attention and tried to give my fitting room away while I was still in there changing. The customer herself had to tell her it was in use.... I hate shopping here, but they have such cute clothes. Don’t bother here, just go to Pacsun!!! Brandy Melville employee’s are so dull and rude that even Forever21 has better customer service than them.

Clothes are cute and the workers were super nice

The workers are too young and don’t know what they are doing. They never ask to help you and seem really confused.

Excellent speed of service despite high traffic. Lot of employees, great service.

The people here are rude and act snooty, as if they are so much better. I hate people like that. I had a good friend who worked there for a year, and she would text me about how the workers there had all sorts off gossip and backstabbing. Even talking badly about her in front of her face. Totally not cool at all.

The workers there is so kind and willing to help out in any way they can. The clothes are soooo cute and really good quality. There’s also a really wide selection of clothing.

They have nice clothes but if you are not the larger size person they may not have them in your size because my daughter liked 5he clothes but she couldnt even find anything that she liked I ln her size

HORRIBLE! my 13 year old daughter was trying on clothes in the dressing rooms, when an employe just completely opens the curtain all the way and starts talking to her, WHILE SHE IS IN HER UNDERWEAR AND BRA! They didnt say excuse me, she just opened it and started blabbing to her for around a minute and multiple girls were looking in at my daughter, very rude and strange. horrible experience, we were local but were never going back, hopefully that employe gets what she deserves.

Went to this brandy a month ago spent +$250 people didnt seem excessively rude, went again a few days ago one employee implied that i stole stuff when she miscounted the items then i went back to the fitting room with 6 items (the maximum is 10) another employee checked the amount after as they should which is normal but then proceeds to say an item was missing i ask her to check again or recount and i describe the top to her and the specific name of it and then i say maybe i dropped it and then we check the dressing room and it wasnt there so i said you can check my bag and opened up my bag and emptied it to prove i didnt steal anything then while returning to the table she asks if i wanted to get the top that was missing and as soon as get to the table she immediately picks up the top i described earlier the one that was “missing” and just rudely says oh guess i counted wrong while giving me the most disgusted look and doesnt even apologize

We will not be shopping here in the future. Extremely poor customer service and racial profiling. To spare the dramatic details my sister and her friend were asked to leave the store only after they checked their bags for possible stolen merchandise. They found nothing. Absolutely atrocious behavior on the BM employees. Outrageous!!!

Cute clothes but they only fit skinny people !!!

Love it

Great place, my daughter loves the clothes

I’m Australian and we were on a holiday and went into the store. The girls were SO rude and arrogant and really stressed me out. The change rooms didn’t make much sense and I asked a question and they treated me like an idiot. The clothes are so cute but the workers were awful I’ve never had worse customer service.

I feel like a lot of the clothes dont fit me and it makes me sad cause I love everything in this store. I bought my favorite (and most worn) romper here for $30!

My sister was paying for her sweater and gave the cashier the right amount of money (40 bucks), the cashier took the money then told my sister she gave her less than the total amount of money and gave her back 20 bucks instead of the amount my sister gave the cashier. She literally stole 20 bucks from my sister and wouldn’t admit to it.

Workers are extremely rude, it seems like they have no social skills. they look at me in disgust when i’m not even doing anything, i’ve been accused of stealing multiple times. it’s embarrassing.

The girls in the dress room area are very rude, at first I though it was with me but then I hear how they talked to the other girls too, they just throw the clothes in the dressing room and they never say thank you.I had a much better experience in the one located at The Grove.

I like the clothes but the staff seemed like really indifferent and unfriendly. Im not looking to be special or anything but I asked a question and they came off a little rude. Im not sure if it was because they were busy today or they just had a bad day but Ill be returning it didnt ruin my experience. :-)

Had a very unpleasant experience. Workers kept following me around and one of the girls in the dressing rooms almost accused me of stealing bc it was so hard for her to count the 5 items I had in my hand. I was the only POC in there so I’m assuming that’s why they kept looking at me weird? The cashier was nice.

Super cute tween clothing for my daughter

If I could only give 0 stars I would. Very poor customer service, employees were rude, one of them literally tried walking through me and as I moved out the way and said sorry (for no fault of my own) she looked at me with a rude face and kept walking. Also clothing sizes do not vary which is very disappointing and fits the stereotype of the Barbie figure which not every girl can live up to giving a false, unrealistic expectation. Will not be returning here again.

My daughter loves this brand although there isnt Jeans in the store!

Lazy, rude and everything is final sale. terrible service. don’t ask for help because employees will basically tell you to find it yourself.i used to like brandy melville but i’m second guessing if i’ll spend my money there again.hire people with at LEAST some mannersanyone who reviews customers are “helpful” are liars. i don’t understand how these people can feel so entitled working minimum wage folding clothes.

Super affordable and cute, nice workers🤩🦋

I have a few things to say so please read...1~I would have given 5 stars but the store gave an awkward vibe, but I’m kind of an awkward person so please take lightly.2~ For the people complaining about the clothing being “too tiny” I have a 30” waist and still fit into some pants and shorts and generally wear a adult medium shirt and 90% of the clothing fits GREAT!3~ Please don’t go into EVERY store expecting to find something, I went into Torid looking at a swimsuit and was told I don’t wear a large enough size to fit it, not every store caters to everyone.4~ You cannot always tell who is staff and who is not, it is not the staff being rude, it’s that most people are thinking that normal people who don’t work there are staff, there are only a couple staff members and they seem very sweet to me!This store is one of my favorites atm, and I tried to write a very unbiased review. I do believe that some may have to go out of their confort zone to fit in some things, again, I wear a medium (give or take) and this is my ideal size at this store! Thank you! Hope this helps!

Great place I went there with my girlfriend, we felt welcomed and great fitting rooms as well. And awesome service (:

Its great the only thing I dont like is that everything is only one size. But everything else is great!

The store was very big, had a lot of the items you would see online. The workers were also very friendly.

Favorite place to shop in SM. Best place to find $20 bills on the floor. Literally...

The worst rudest people work here. One of the cashiers left a security tag on my item didnt notice till I got home. Mind you I live all the way in palos verdes so thats like an hour away . Told me to come in when I called and told them the problem, they asked me if I stole these items which I didnt cause I had my receipt. Ask to speak to the manager who was so unprofessional, I called corpret a head of time before going to the store and told the manager they said I could have a 40% discount and the store manager one gave me 25% but said I could only get a discount if I buy an item today, Even through the security tag situation was their fault! When corporate said the discount can be used anytime ...Someone needs to hire better people for their business .

Im gonna keep it short and simple, Brandy Melville is a one size only store but one size does not fit all. Along with that the customer service is also poor

Walking through Santa Monica Promonade today and happened to walk into this store by curiousity. And as I walked in I noticed the store being awkward at first because most of there clothing looked vintage and small. My mom was looking around to buy a shirt and was confused about the sizes here because they all say One Size or it says No Size at all. So one of the employees passed by and my mom asked how does the sizing work here and the lady said ( Its only one size ). Wait what! This is outrageous I shoulduve known everyone in this store was meant to be for skinny chicks and everyone who went in here and bought stuff were pure skinny women! And those who were bigger would just walk around the store and wonder if any of these outrageous One Sized clothing would fit them . But like wise any of these clothes in this store wouldnt fit me at all because I myself arent thin like these people that shop here. And for me it seems like this store doesnt allow sizing charts and bigger clothing for our thicker women here for some wierd reason!? To me I find this offensive because I have never walked in a store were every woman alive has the same body shape and is portrayed as a slim,skinny, tall and just caucasians?.That doesnt seem right not anyone in the world matches this description why portray something that is fake and unrealistic! Its so atrocious.

Waiting, mostly. Try not look around, your neck will hurt :P

Good fuxking store

Comfy apparel, very stylish . Staff are nice

I love their clothes 100%

One size doesnt fit all. My sister was devastated.

The worker stole 500 dollars from my purse and did not admit to it. The manager said there was nothing she can do. Im pissed

Cute stuff

Good. I like

My daughter love it

Horrible customer service, you can not return with full refund to Brandy Melville stores when you bought online Brandy Melville shop!!! I have to spend a money for shipping back to next door of their Santa Monica store. I wont buy from them anymore.

The Brandy Melvile!

Nice employees.

Good for teenage shopping

Love this store

Big store

Found everything well

Great store !

Love

Best!

Fashion basics