This place has an authentic employee name Cord Whitaker. I came in with an accident, my insurance company was denying many things, but MR Cord took matters into his hand and I never had to make calls or even worry if it will be fixed properly. After few weeks of Mr Cord going back and forth with my insurance company for me, my car was fixed with all the necessary work that was not seen by the auto insurance adjucator. Then the cherry on top for me was when the car needed alignment done which was outside of the insurance claim, Mr. Cord took the matter again upon his own and Paid from his pocket offcourse he took my permission, but did not ask for me to pay upfront until I come receive the car. He also took matter upon himself for rental too which is my insurance companies responsibility yet this man was all In one. It is a rare case where you find true hard working person anywhere but when you do, you know you are in good hands. I highly recommend MR. Cord Whitaker for your troubles, and if you are not satisfied, then something is wrong with you. Sorry for being blunt. Thank you Mr. Cord and Chatham Lexus and Toyota collision center.

I went to them at the recommendation of Chatham Parkway Subaru because I messed up a couple of spots of the clear coat trying to remove sap. To my surprise, they were able to buff it out in no time and then didnt even invoice me and said to have a great weekend. I will definitely be back for any paint and body needs. Thanks guys, you have earned a customer for life!!

Very unprofessional staff. I’ve been hung up on and yelled at. They’ve lied on their estimates and inflated costs. They are scamming people here. Had to have my car taken somewhere else.

Very pleased. Referred here by the insurance company of the driver who dinged my car. This place is busy but doesnt feel overwhelmed. They saw me right away, got me the estimate in a few minutes, arranged drop-off later that week. They have night drop-off which helped a lot. We got calls and texts to make sure they were doing the work correctly and as requested, keeping us posted on the process. Final product looked great, paperwork was easy, no surprises. I think its what you want in a collision repair center. I recommend.

I received great customer service from Deanne and Kelly in the office. I appreciate everything they did to make sure my car was taken care of and how they made the whole process run smoothly. The body work is perfect. The guys in the shop did a wonderful job. Thanks everyone!

The staff was nice. They did good work with the repair to my car.

Took 8 months to get my symbol put back on car. No calls initiated from company on status of part. I had to call each time for status.

I will never know if this shop is any good. The estimator (Kelly Williams) wont return my calls; the manager (Jason Brannen) wont return my calls. My body repairs will be performed elsewhere as I am not wasting any more time with this outfit.This review has one star because you must have some stars in order to post a review. This body shop deserves zero stars.In my opinion it;s better to go elsewhere and save yourself the frustration.

The customer service and the work was very mediocre and upon leaving the shop my tire went flat the body shop assumed no responsibility. They didn’t connect my fog lights so I had to return the next day. This is not a company you want to do business with just unprofessional. Where is the owner it’s definitely time to clean house at this facility.

They did an excellent job on our car. They have had to do work on our car before and they always do a great job. Even if you dont have a Toyota go to them and see what a great job they will do on your vehicle. You wont regret it.

I was connected to Chatham Parkway Collision Center through USAA. Although we had to wait 1.5 week for the part, the team was able to get my vehicle done quickly! Dianne kept me updated through calls, text, and email the whole time! She told me that since we were moving soon, that she would make sure they did everything they could to make sure that my needs were met and they did! I am beyond grateful for their excellent customer service and workmanship!The vehicle looks good as new and they even made sure she was clean!Thanks so much!

Ive brought my Lexus here twice, both times with excellent repairs. The second time was after being rear ended. Chatham Parkway Collision Center (Deanne) found hidden internal damage before my car was returned to me. Thanks to the very good documentation, coordination with the Lexus service center, and constant support, the responsible drivers insurance company eventually settled with me despite an initial attempt to avoid liability. The car had to be totalled, but the outcome would have been far worse for me if not for the professionalism of the staff of the collision center from the manager to the receptionist. Everyone is extremely courteous, helpful, and knowledgeable.

This place is amazing! They had my car for about a week and it was done instantly. I hit a dear and ended up with damage to the front driver side of my bumper. I called them to get information, they instantly emailed me authorization forms for my insurance and 3 days later my car was complete! I was even more relieved when i found out it was mainly a Toyota collision center!

Deanne Gallo was very impressive from the very start. She checked the damage over and gave me thorough description of the repairs that would be required. After a few minutes entering the job requirements on the computer she had a detailed quote for the work, told me when the parts would arrive, and arranged for my appointment to drop of the car for repairs. I received 2 pro active calls during the week the car was in the shop to let me know how the job was progressing. I arranged to pick up my car when it was ready and asked that it be pulled up front by 8:15 am. When I arrived, the car wash had just been refreshed moments before and my car was sitting by the door ready to go. I met with Deanne for 5 minutes to review the repairs and sign the paperwork and I was on my way. Deanne and her crew provided some of the best customer service I have ever experienced.David Saba

Nice friendly helpful people, just need to ask for ID when someone comes in to clean car out .

Dee is super. We live 4 hrs away and the car is being repaired and painted after an accident on I-95. Dee has been there for us, keeping us informed, up to date, and answering my questions on different options. Thank you for taking great care of us.Marty and MelissaWOW, we picked the car up this week, 28 May, and it looks fantastic! The 4 hr drive home well. You did a great job Chris...Thanks to one and all for a job well done. :)Marty

Great ExperienceCar repair shops, (frequently the result of an accident) can be a tense, stressful location. Not at Chatham Parkway. The ladies that run things are friendly, polite, and helpful. And, the repairs were well done, on time, and on budget.Thanks for making my repairs as easy as possible.

Great customer service.

Never take your car here! They do very bad work. Had them fix the same fender and front door area twice and it was worse each time. They also say they will fix certain things and then dont. Work always takes longer than they say it will. They didnt want to warranty their own work and tried to say I must have hit something that knocked the fender loose. Then agreed to fix it but then left a dent in the fender and I dont know what it is but the car was filthy when I picked it up.

Chatham Parkway Toyota has the worst customer service I have experienced in a car dealership. DONT EVER GO HERE! After calling for 2 weeks to ask questions regarding my service contract with no calls back. I immediately called back after I was hung up on today, only to get attitude because I POLITELY asked to please speak to some that could help me since I could not get a return phone call. HORRIBLE!When I purchased the car it was just as bad. We completed the paperwork and left with the new car... Was then called back to re-sign some documents. They told our financing didnt go through and needed to have a co-signer and we would have a higher payment than agreed. We went along just because we were desperate and didnt know any better. Stay away from this dealership!

Definitely not happy what’s so ever. I don’t even know where to begin, the day my vehicle was picked up it was spotless from the inside the day I needed to pick up my vehicle would get switched up multiple times and finally this week after a month and 2 weeks of them having my vehicle and it was finally ready I tried contacting them literally all day to confirm to make sure it was ready because no one wants to drive two hours just to show up or get a call and be told their vehicle wasn’t ready I called at 10:30 am Diean answered and asked if she could call me back because she was assisting somone and I said sure that’s fine. Waited two hours and no call back I then called and a gentleman answered asked if he could take a message because she had stepped away from the desk I said sure left a message and informed him that I needed to speak to her and I had called earlier we then hung up. No returned call another two hours pass so I continued to call no one answered any of my calls nor responded to voicemails at this point I’m continuing to call over and over no answer I got a text from their system saying my vehicle was ready at 3:35and to expect a call to confirm pick up but guess what still no call. Nor was anyone answering or returning my call now please understand how frustrated I was at this point it was like as soon as the insurance paid them and my vehicle was ready they didn’t even bother to care my rental was due the same day aswell so since no one was answering or returning my calls I drove up to Savannah Georgia to only be told they cannot give me my vehicle because the shop closes at 5:30 but my pick up online said pick up at 5 I’ll attach screenshots aswell since no one bothered to email me back. I get a call the next day was left a voicemail by a women named Giana so I returned the call back and finally Diean answers I spoke to her about my concerns about my rental that they ended up covering but honestly it sounded like if they where doing me a favor by covering it for the next two days but if they would have bothered to answer my calls this situation would have never happend it’s saturday I just picked up my vehicle and honestly i wouldn’t recommend them to anyone my vehicle was left filthy inside nothing but dirt and dust everywhere my vehicle is also scratched up from the inside on the doors trash from snacks that was eaten mind you my vehicle was clean the day they picked it up. Honestly very unsatisfied with the customer service.

Deanne Gallo has been a Godsend to me. I work at the port here in Savannah and unfortunately have had many accidents with my car. Each time I went there she took control and handled everything I needed from setting up my rental car to working with the adjusters an the companies I work for. No headahes for me!!! She is a very valuable asset to your team! Smart, courteous, and efficient!!

I never write reviews, but I wanted to thank Deanne Gallo and the team at the body shop for the great job they did fixing our car. Ms. Gallo was very nice and professional. She answered any questions we had and kept us updated all thru the process, which made everything so much easier. Thank you again for a great job, Gayna and Michael Bernstein

They have my car looking new again!! Best place ever.

No problems with the place here, I had some work done on my bumper and I was in and out in the time I was estimated. Thanks to the friendly staff for keeping my updated. If you have an accident I would suggest asking for Summer. She knows whats going on there.....

They take forever and do not notify you of delays. Do not use!

I dont know where to begin, I am ecstatic my car is repaired after all the agony my mom and I endured with this extremely incompetent Collison center. They refuse to take ownership and/or accountability of their actions. It took them 3 weeks to fix minor repairs on my stolen car and they only completed it because my mom and I had to, literally, force their hands. I would never recommend this place. John (not sure what his title is, but he needs to be reprimanded) and Ron, Manger are the absolute worse. They have not heard the last of me. I plan on purchasing another vehicle this year and it wont be from Chatham Parkway. BTW: I have had my Toyota for 10 years....Please take heed----do not use this place. They cannot handle the work load, unfinished cars are surrounding the outside and work space of their facility.

Had a good experienced with them, good customer service, will recommend to everyone

Very good business good C$!

Recommended by USAA. Used them to repair my car. 👍👍👍

Exceptional workmanship

Typical body shop I expected like any other, nothing exceptional...at least it was fixed. Customer service such as Summer and Taylor were outstanding.

Ordered a part for my car. They never called me to put it on, so I went some place esle and ordered it.

Truck was not ready for pickup after 3 different attempts. Poor quality. They also agreed to pay for my rental car since my truck wasnt ready, but I got charged by the rental company anyways. I had to dispute the charges. Just terrible service.

Worse place I have ever dealt with. 12 weeks later I have a Moldy, Mildew Stinking, Rusted 3 Yr old Toyota. Anyone want to buy it? Shes a Giver....... 2 minutes after getting in this sweet ride shell give you a headache, itchy skin and disorientation. Thats what you should expect after 12 weeks of repairs, frustrating bodyshop advisors giving BS answers and $5600 right?Long Story Short..... Car damaged in flooding inside and out. Wasnt enough damage to total it out per my insurance company, thats another story. This company took so long to get started with my car they started paying for my rental car which was great but they really used that against me. When I called to inquire what was going on with my car and some sort of time line I was told several times, cannot give you a timeline but we are paying for your rental, so I should be happy and we will let you know.Well sure its nice but dont lie, blow me off and treat me like crap because of it. I did follow up and check in to see what was going on with my car as anyone else would. I was nice, patient, understanding and cooperative until 10 weeks in when they started blowing me off, lying and getting hateful.This company had my car for 6 weeks before they did anything with the wet, moldy carpet. They only replaced the front half of the carpet, I have no idea why, when it all got wet. The dealership let this car sit for 10 weeks before they put an ozone machine in it. They gave the car back to me after 12 weeks and it Stinks! They told us hey we have a warranty for their work but when they were told there is a problem with the mold/mildew in the car. We were told NOPE no problem thats the chemicals used and we did everything we were paid to do and we are not doing anything else.Funny the insurance company is willing to pay for someone else to take over and finish the job the incompetent collision center employees couldnt do. Im really ticked off by the way they handled my vehicle. I cannot believe this company expects me to put my family in this unsafe car. Who in their right mind would place the ones they love in something that could actually make them sick.You may have better luck with this company but I wouldnt bet on it. I have been told to go to Statesboro Toyota, 45 minute drive will be worth every minute.COMPANIES NEED TO REALIZE CUSTOMERS COME FIRST.HAPPY CUSTOMERS ARE REPEAT CUSTOMERS.CUSTOMERS GIVING YOU MONEY TO FIX THEIR CARS IS HOW THEY MAKE MONEY AND EMPLOYEES COLLECT A PAYCHECK.COMPANIES NEED CUSTOMERS TO STAY IN BUSINESS.APPARENTLY THIS COMPANY DOES NOT UNDERSTAND ANY OF THESE FACTS.

When I think Chatham Parkway Collision Center, the first and only name that comes to mind is DeAnne Gallo. While I recognize all individuals in the Body Shop make up the team, DeAnne was my first point of contact when my 2012 Toyota Camry required repairs and has been ever since. I had two other incidents in which the most dramatic one occurred in the no fault state of Florida with my 2013 Toyota Camry. When the insurance company stated I could take my car to a local Florida Dealer, I replied No Way! I would rather have my car towed back to my home state and only have DeAnne Gallo and her team make the repairs. Thats just what I did. DeAnne is apart of my Positive Toyota Family Experience which is only comprised of two other individuals located on the Sales Center side (Mr. William, the Finance Guy and Mr. Tony Little, Sales Manager). Nevertheless, I refuse to deal with any other Toyota Dealership and Body Shop because DeAnnes lasting impression. She has proven to go above and beyond in providing me with professional service. She is truly genuine and takes the time to explain what is happening with my vehicle every step of the way. Such an impressive individual who appears to never get tired! As you can see, she is on my priority list of most valued members employed with Chatham Parkway Toyota!!!

True professional at there craft......👍👍

Change your hours. Not open on Saturdays.

Picking up my brother in law. People seemed friendly

Great work. Great team.

Took a month for body work I was told would only take a week

Polite and professional

Staff is Amazing and very honest

Prices high