For many of us, the thoughts of adventuring out on weekends or extended trips has eluded us with the recent pandemic. But when considering to purchase a beautiful Mercedes Metris, the all new Camper and Getaway Van from Mercedes Benz, Spencer Roe professionally assisted me with all the questions I had, and delivered more than just a product demonstration with features and benefits, he guided me into the realm of adventuring out in a luxury vehicle, with his own and other customers viewpoints and experiences. It was music to my ears and I would highly recommend Spencer if you are considering this or any other flagship vehicle from Mercedes. Thank you also to both Mikes and the entire team of managers and administrators at Prime Motors.

Mark Watson delivered a great experience. He exceeded my expectations and glad we went to this dealership first. Mike Ferraro from financing explained perfectly the details and we love our 2021 C300. Thanks for all of your patience and hard work, will be back for another vehicle.

Took my 2019 airstream interstate GT in for new water pump and macerator as well as several other repairs. These guys did a great job. Everything now works!! Asked them to put a Prime Motor Cars plate on the front which they did because I have no problem advertising for folks who do such good work

Genuine Showroom, Best Customer Service.TAD - An Excellent Sales Professional to ask for!

Extremely helpful in our semi-emergency situation. We had a water pump go in our sprinter van/RV during our vacation, and Scott and the technicians at Prime helped us immediately with options and service. They were cooperative and professional, and we were back on the road as soon as possible.

I brought my car to Prime in Scarborough Maine for its annual servicing and inspection. The appointment was easy to set up, the car was serviced promptly and the service rep- Nicholas Dargie was so personable and an excellent communicator. A positive experience all around-bravo!

Robert at Prime Motor was wonderful to deal with on purchasing our car. We walked in off the street and Robert welcomed my wife and me and it was the easiest experience we have ever had at a car dealership. Robert was fair, experienced, knowledgeable, charming along with being sharp as a tack on all things pertain to operations, upkeep, warranty, service of the vehicle I ultimately purchased. The whole Prime Motors team in Scarborough Maine are great. When you go by ask for Robert Holzhacker ! You want be disappointed ..

Thank you to the Service Director, Brandi, and the Assistant Service Manager Sam for helping me get my GLE taken care of. I am visiting family in town and needed some quick things done. Even with a very full schedule, they were able to accommodate me. I have visited many Mercedes dealers and I can say this was very easy. I would highly recommend their facility.

Spencer Roe from Prime MB did a fantastic job for me. The buying process with him was extremely smooth and no last minute surprise. My wife is so happy about her brand new 53! Absolutely recommend Spencer as a go to sales person for your MB Purchase. Thanks, Spencer!

Nick is an unusually competent and accommodating service manager. Ive owned Mercedes-Benz automobiles since 1975 and have experienced service from dealerships across the country; Nick is unique and ends up being the face of Mercedes Benz corporation for us, like all the other service agents in the Mercedes-Benz dealer network are for all the other customers. Bad service can and does ruin the experience of owning one of these machines. Hopefully Prime Motor Cars realizes his value - he is the main reason we bought our C Class from Prime a year ago, and the only reason we bring our cars to Prime Motor Cars for service. Always explains any issues, always willing to listen and try to meet our schedule. Cant say enough about how helpful Nick has been, and besides all that hes a nice guy.

Prime Mercedes in Scarborough, Maine has top notch customer service. Everyone is incredibly friendly and professional. They always take great care of me and my vehicle and most importantly I trust them. Highly recommend!

Mohammed was great to work with. We brought the car in for a number of issues and each one was taken care of satisfactorily. Very pleasant and professional. We appreciate the high level of service we received.

Sam did an amazing job. He checked my car in at closing and worked hard to get it done early the next morning. He was attentive and forthcoming with suggestions and the process. I would use this dealership again and recommend to everyone I know.

One of the best car buying experiences I have had!! The sales reps were so kind and accommodating. There was never a pressure to buy anything. The dealership was very clean and even had a nice waiting area for my kiddos to hang out at and watch a kid friendly movie while the sale was processed!! For anyone who has bought a car, the worst part is the waiting around, Prime Motors made it enjoyable! I will absolutely be back to purchase another vehicle in the future!

Typically I have great experiences with prime, but this time was the opposite. My car went in to have the fan for the heat/ac fixed. They also told me I needed new tires (the car is one year old, purchased from them, 12k miles, and recently inspected with no issues on the tires) which means they sold me a car with bad tires.Additionally I asked for the prime protect service to be run. I was sold this by being told it would remove the pitch from my car. Come to find out that was false, and would only fix the damage the pitch does to the paint.I had also asked for a trade in value of the car. Not only did this take two days for me to get, but they ding me for the tires, which only have 12k miles on them, but they said the paint was bad - something that would be fixed with the prime protect i purchased from them. So they gave me fair value for a car which is in excellent condition, minus the ac/heat fan.They are also supposed to clean my car after servicing it. It doesn’t look vacuumed, nor was the dash wiped down and is still covered with dust. I am not impressed with me experience this time.

My experience with prime motors is years long. But I never take the way they treat their customers for granted. From buying a car to servicing it there is no one who does it better.If you want an exceptional car, Mercedes has that covered. If want a place to take care of that car for years to come, Prime motors in Scarbough, Maine has that covered too.Thanks to theWhole team with a shout out to Brandy and Sam.

Rob, Sales Mgr made for a magical shopping & buying experience...As did SPENCER ROE who went above and beyond in communications, expertise, service, professionalism, to make us feel good driving our new Mercedes off the lot.5 star crew and experience!Tina

Had my 2018 MB in for standard 40k service. Mohammed was attentive and great to talk to. He asked if I would be interested in a discounted prepaid service plan in a balanced non pressure manner. We went through the math and it made sense to purchase. As for the service itself, no issues with the service team and was done in a timely manner.

Spencer was a professional from start to finish, a truly decent man. I would recommend him for anyone looking for a née or used vehicle. The entire Prime Mercedes Dealership was easy to work with. Thanks Spencer

Mohammed was great to work with and he helped me through the all process with my car situation until we solved it. Thank you Mohammed and the all MB team 🙏🏻

I have owned a BMW or a Mercedes for the last 25 years so I’m familiar with the service standards usually set by these dealerships. This was the first time working with Prime and was hands down, the worst service experience I have ever had with a vehicle. They had my car for 6 days (Monday 8AM until Saturday at 3PM) before they finally, “diagnosed” it and still hadn’t fixed it. The “diagnosis” wasn’t even for what was wrong with the car. (A problem they told me on two separate occasions they couldn’t replicate and even suggested it was my imagination.) When I went on the 6th day to take it back, no one knew what was going on, where it was on the lot, or why they had kept it for so long without apology or explanation. The advisor assigned to my car was sarcastic (said to me, “I don’t know what you want me to tell you? I wish I had a better worse answer for you.”) and only communicated when I left a message insisting to know the status of my car.There was something splattered over the entire exterior of the car that took 3 car washes to completely remove. The guy at the car wash said it looked like grease.When I emailed the dealership manager with the details of my terrible experience and a request to know why my vehicle was held for so long, he responded saying that he would look into it and get back to me. That was the last I heard from him.The BEST part is that I took it somewhere else and they figured out what was wrong with it in 20 minutes. A problem that left unattended would have ruined the motor.

Roger sold me my new sprinter for my business. No pressure, professional and honest. Paperwork was prepared and executed with precision by the finance department and I was given a tour of my vehicle which is not always done by dealers today. FYI, I have bought nearly 40 vehicles in my lifetime. Well done!

Great Customer Service. They were so professional and took time to understand what I needed to be done. This is the best place for anyone who needs their car to get serviced @Mohammed💥💥

Professional without being too clinical or to stuffy - the associate was respectful and cordial and patient. He followed up and kept me informed of their progress. I’m very satisfied.

On the road for work when my dashboard lit up, indicating a flat tire -- Debbie at the Service intake desk had my emergency appt within minutes of my call and upon my arrival, Nick & the entire service crew had me back on the road in record time! Excellent, professional and personable engagement each step of the way! Thank you Prime Motor for exceptional customer care!

We broke down in our RV on our way from Virginia to Maine.The staff was very friendly and the facility was nice. Since our fix was simple and they had the parts, they worked us in. 2 hours later we were on the road again.

Great service experience. Comfortable environment. Staff friendly and helpful with frequent updates as I waited for my vehicle.Thanks Nick!

First visit to Prime in Scarborough. Had several maintenance items to address this visit. Nick was my service representative. He combines great customer service abilities with a thorough understanding of MB vehicles and their attendant mechanics. Nick expertly explained the situation to me and handled each one with efficiency. Although it’s a long drive from where I live, I’ll be back for my scheduled maintenance and maybe even to buy a new car one day.

Samuel was most helpful a absolutely went above snd beyond. It was an absolute pleasure dealing with him. Prime Motors should be extremely proud of him and the manor in which he represents the company. Thank you.

Mohammed (service manager) always goes above and beyond, this time was exceptional. I am not the easiest customer requiring time and patience. He explained details, options and provided flexibility in which to proceed.The service center overall does a great job!

Professional, thorough, detailed and kind are the words that best describes my experience today with Mohammed and professionals at Prime Mercedes. For over 10 years, the folks have exceeded my expectations.

Always get great service from Nick. The new alert app is a great addition allowing for service updates while waiting for car.

Great people. Bob/Robert helped with the process and made the purchase so quick and easy.

We worked with Tony Fennell at Prime Motor Cars in Scarborough, Maine. At all times he was clear in communication, showed a lot of product knowledge...and made us feel comfortable in the choices we made. In addition, his post-sale follow-up has been most appreciated. He is an assett to Prime Motor Group!

Prime Motorcars provides a top notch experience from start to finish. The sales team is friendly, the service is excellent, and who doesn’t love being surrounded by beautiful cars as far as the eye can see?!?!?

No one could help me today. They only have 2 people that are capable of showing Sprinters and they were both with customers. I know it takes a lot of knowledge to turn the key to unlock the doors. Salesperson even asked the managers about someone else helping and they told me to make an appointment. Guess they are selling enough vehicles and dont need my business.

Excellent service as always from the team here at Prime Mercedes! From the time you enter the dealership to picking up your vehicle, always top notch. Brandi and Mohammed are great to work with.

We have just purchased a car from Spencer Roe at Prime Motors in Scarborough Maine. We have known him for some time and found him easy to work with . Even though the model we wanted to purchase was not available, Spencer managed to locate one for us . He was great to work with, knowledgeable, reliable and always available. So I know whom to deal with next time. Thanks Spencer.

I really did not expect to walk out of there with a brand new Mercedes ... but I have been working on my credit for years and had a good chunk to put down. Bob was super nice, everyone was very friendly and helpful. Even waiting for the PIA RMV from MA, he was super understanding and helped every step of the way. My first new car buying experience and they made it excellent. Thanks so much Bob!

Nick did a excellent job in handling my service needs! He ensured they understood the issues and found the right solution to my problem! One of the best service advisors I have had the privilege in dealing with. A great asset to the Prime team.Thanks Nick.

The experience was not good. When an appointment is made to replace my airbag, the understanding is the job will be done before end of day. They asked me when I arrived if I was leaving the car overnight. I had to insist I get the car back before end of day. I asked for a shuttle ride at 2pm to an elderly relative’s house to do errands, at the end of the day I asked for a ride back to the dealership. I was informed shuttles end at 3pm (even though service dept is open until 5pm) and I was going to have to figure it out for myself. After much insistence and hassle they gave me a ride back. For a Mercedes dealership, where a premium price is paid for the car and service, accommodation to the customers is secondary. They seem easily inconvenienced by their customers.

Excellent service even gave us a rental to go get breakfast. Scott took care of us, we are very pleased

At Prime in Scarborough, Maine, I had the worst experience with a Mercedes dealership or any other dealership in my life. I was interested to buy the new 2021 S580 model, I contact Spencer Roe and he told me the car is available . I was waiting for him to provide me the price on the car. After 2 days with no answer from Spencer I send another email to him to check if he have the price on the car. Next day he send me email with excuse I am sorry for the delayed I will send you shortly . I was wait another 2 days and after that I send email to him I am not interested to work with his dealership anymore because they are not responsible . I just want to say : You guys lose a customer who want to spend on the car 130k . Thank you for the horrible service !!! This dealership is a disgrace. If I have option I will give you negative one star is too much !!!

Nick rocks. Very professional and knowledgeable. No matter how busy he is, he always makes time to chat (and listen). He sets the standard for exceptional customer experience every time I visit the Service dept.

A great buying experience! Roger is one of the best salesmen I have ever dealt with.

Always an exceptional experience, Nick is always so kind and ready to help in any way possible. Thank you for always giving me the best service.

I needed a little adjustment to the hood of our RV and called for an appointment. Upon arrival I had asked if possible to get an inspection sticker do e while here. I had noticed is was overdue by a month. The brought the RV into the shop, and checked about the sticker getting done . Moments later the Service manager came and said they would take it in as soon as possible. There was a slight delay, due to all tech’s were already busy. They got the job done in short time, and I on my way again. I find the personal are friendly and thoughtful to the customers needs. It has been a pleasure working with them and will only take our RV there for any work on the Mercedes vehicle. They are top notch.

Scott, did a great job of getting me in and out, and explaining how to get the warranty papers filled outThanks

Nicholas was flawless in handling a difficult situation. My house guest’s GLC300 warning light came on. It was Saturday and she lives in FL. When she called for an appointment, the receptionist relayed the info she had; no appointment today or next week and no loaner. I’m a customer so I called back and she suggested I talk to Nicolas. He was understaffed and would have squared her in on Saturday. We agreed on 10 AM Monday. We brought the vehicle in together. Nicholas made contact and within a short time completed the service.It may seem routine but my guest recently lost her husband and was very nervous and anxious about the car and how it was to be resolved. Juggling jobs and customers during these COVID times isn’t easy. So I appreciate the accommodations and service. And my guest is very happy.

1st rate service!! Tony was awesome, thorough and got me the best deal possible!! I will be recommending these guys to all of my friends.

Spencer Roe is the best salesperson one could possibly work with. He is super professional and top notch in this industry. I can not wait to purchase my other cars from him. I highly recommend him to any customer trying to find their dream car.

Excellent service. Adam helped me understand the issues with my vehicle and offered options to both resolve the current problems and to get the vehicle back to tiptop performance. He was both knowledgeable and personable. I highly recommend bringing your Mercedes to Prime... be sure to ask for Adam!

When I first arrived, I was brought right in. Have a seat, your Service Writer will be right with you. Sam came over, introduced himself and we talked about my car and why I was there.I had received a call Tuesday morning from Prime, the gal asked me for the VIN to make sure they had the correct part. Yes, we have it here in stock. See you tomorrow.Sam asked if I was waiting and I said yes. No mention of a loaner during any of my conversations with Prime. Off he went.I sat in the waiting area over 3 hours with not a peep from Sam. I finally went up to Reception and inquired about my car. She went to find Sam. Another 20 min went by nothing. Sam came out to speak to a couple that had recently arrived. He did not acknowledge me so I went over to him when he was walking away. I inqiired about my car. He said he would find out. A few minutes later he motioned me into his office.He turned the screen toward me and started to explain what the technician found. I looked at him and asked if strut had been replaced. No, it hasnt. We need to order the part. I let him know, again, the gal called me and the part was here for my car. He asked who called me. I didnt get her name, maybe someone in Parts Dept. As for the work that needs to be done, I had this list from my mechanic that went over the entire vehicle when I purchased it a few weeks prior. Hence, why I made the appt.Lack of communication, miscommunication. Yes it happens. But now at the 4 hour mark, my car had been sitting right outside the window where I was waiting. How long? Who knows. Then to be charged $171.00 plus tax for a list of what was needed and a car wash. I was not impressed.

Dealing with Tony at Prime Mercedes was a very pleasant experience. The staff here are very professional and looking to meet customer needs.

Just got my Mercedes GLA and I love it so much! The entire sales team seemed very friendly and welcoming. My salesman, Roger, was incredible. He made my parents and I feel comfortable and provided a perfect buying experience!! He was willing to help and even delivered it to us! He was one of the coolest and nicest people I’ve ever met! Will definitely be recommending this location to anyone looking for a nice car and an amazing experience!!

Just purchased my new 2021 250 CLA this past week from Prime Motor Cars, and I couldn’t be happier with the services and the professionalism I have been welcomed with. I only went to test drive the car but I ended up leaving home with it a few hours later.Robert, the manager was very welcoming and introduces us to the sales person, Sam, who made the purchasing process seem smooth and made sure that we got what we wanted and that we’re leaving the dealership happy. He took the extra mile and worked with us around a price that we had in mind and was very agreeable and easy to talk to.Hands down for the great team there, will always be a pleasure going back in.

Great service… car done early… pleasure dealing with Mohamed, and a loaner to boot!!!

Terrible experience. Long story but nothing but continued letdowns in the service department. Never returning phone calls. Would not recommend. Choose a different Mercedes dealer.

So I live in the Ellsworth, Maine area and had learned for the service B on my e350 wagon it should really go to Scarborough and Prime even though being 2.5 hours away from a closer dealer.Wow, I am glad I did. Mohammed Fakory was my Service Manager for the day. Kind, professional and took time to explain to me a few things that were going on with my wagon. He was sincere in his approach, extremely knowledgeable about the vehicles he leads the service of.He seems to take to the time to get to know his client and matches their needs and style to his service. On my 2.5 hour drive north, I reflected how rare, in this crazy world we live, just how rare service like this is! Big THANKS to Mohammed and Prime Service team.

I was visiting family in Maine from North Carolina and my check engine light came on in my Mercedes CLS550. This happened on a Friday afternoon and I was needing to driving back home to NC that Sunday. The service center was fully booked through the weekend, but Adam made sure I was taken care of! I brought my car in on that Friday and it was fixed by Saturday morning without interruption to my travel plans. Adam and the technician who worked on my car had the repairs done that Friday evening by staying late to ensure I was cared for! Adam called and shared the good news relieving the stress of car issues and a 13 hour drive ahead of me. I appreciate the care for my situation and service I received. The technician who did the repairs ensured I made it the drive back to NC safely. Adam called today to make sure I got home to NC and to follow up on the repairs. The quality, service, and accommodation demonstrates the care for customers, reliability, and drive to exceed expectations! Thank you Adam, the technician, and Prime Motor Cars. You all went above and beyond and if I lived in Maine I would always have my car serviced with you and would want to purchase my next vehicle from your dealership because of my experience.

Excellent service! Mohammad is fantastic. Attentive and extremely professional. I highly recommend Prime.

They kept my car for eight days, while it sat there and thought I had the luxury of using one of their large SUVs which I chose to park in my driveway while I waited for my car. They had to order parts, then they had difficulty getting reimbursed from the insurance company. They overcharged me for things I didn’t even want. Instead I had to pay, they admitted they charge more than other places but they pay their workers well, that’s their story. When I got my Visa statement, I was not an additional $24 for who knows what. I specifically asked him not to give me A sticker as it was not even due. But they did anyway. They charged me $145 for an oil change, then another $50 for disposing of the oil and filter. I generally pay $70 for that at the VIIP. And that’s using their best synthetic oil. I asked them to find anything that might be wrong with the car and they charge me $170 for that. I had an appointment for 8:30, which is when I showed up but they did not look at the car till after 2 o’clock. They did not value my time and overcharged me, I definitely won’t be back.👎🏻

Nick in service is amazing. He delivered everything as promised and on time.

Excellent costumer service from Spencer Roe, very detailed and very helpful through out my buying process. Ended up buying a GLC from him and I’m very happy with my experience.

We had a great experience buying a new gle350 4matic. the sales person was spencer roe. we were very happy with his kmowledge of the vehicles and extremely personable. we would buy another car from spencer.

Thomas was very helpful and informative with helping me find the right vehicle for me.

I just took my car in for its first annual service since I purchased it and couldnt have been more disappointed. While I understand that there are busy times, and figured since I had an appointment I would have been in and out in short order since I was just dropping off for maintenance. I had to wait an hour...just to drop off the car. I never received a call to tell me the car was done...and when I did call, I never received a call back. I had to call again just to make sure I could pick up the car before they closed...only to find out the work wasnt completed because their 3rd party vendor didnt show up. I understand things come up and everyone is busy, but please, if your customers have appointments, make sure they are prioritized before people who just show up or are early. Respect that others have busy lives too and keep the condescending tone in check as its not appreciated.

I purchased a used Airstream from Prime Motors Scarborough. I have worked with Scott Joys regarding warranty issues, regular maintenance, and most recently a recall regarding emissions. Scott is always on top of everything. He has followed through and communicated on all aspects and it has been a pleasure work with him.Andy W.

Another successful visit to the Prime Mercedes Service Department. Scott Joys and the Service Team did an excellent job from start to finish.The service is second to none.

Our appointment was for our Airstream Interstate camper. The problem was a restricted hot water system with very low flow. Primary suspect was the H/W mixing valve was clogged (this turned out to be true). However, the required part was not available (on back-order from Airstream), so they werent able to complete that repair. I drove 105 miles each way to bring the camper there and had to stay overnight, so I was quite disappointed about that. Knowing the part wasnt available, I wish they would have rescheduled the appointment for when theyd be sure to be able to complete the repair.The other work was to complete the Mercedes emissions factory recall, and they did a very good job with that (as far as I can tell). I hadnt been aware of that, and Scott explained the whole thing to me when we made the service appointment. I was very happy with how they handled that. Plus we got a software update that improved some of the dash display features, and a nice clean freshly washed vehicle.

Prime Motor Cars has performed warranty and no warranty work on my Mercedes Sprinter. Their work is superb and they always explain what the service entails. Scott, the service manager, goes out of his way to make sure the vehicle’s service is completed in a timely manner.

Awesome! Everyone so friendly. Even Sasha waiting patiently..

As always, this dealership has excellent communication and courtesy, and this was consistently evident with other clients that I saw in the waiting room .

Drove 40 miles and then waited an hour even with an appointment to get an appraisal on selling my 2016 Mercedes E-Class. I was then presented with an offer less than half of NADA wholesale. The car was in very good shape but not perfect by any means. I have bought and sold dozens of cars over the years and never been so thoroughly insulted. Tony was very pleasant and professional however.

Bob got me exactly the car I wanted as a special order in less than two months. The ordering, the pick-up and delivery were all seamless. He was a joy to work with as is, as always, Prime Motor.

Would definitely recommend to anyone who owns a Mercedes to go here for service. Came in just for a simple oil change and left with a full 40,000 mile service for free. They could have just charged me for an oil change and let me go but they went above and beyond letting me know that the previous owner had 1 service left on it and that they would take care of everything. Mind you I didn’t even buy my car here or at a Mercedes dealer. That to me shows they truly care for you and your experience with them. Will definitely come back for future service and purchases.

Nick did the best he could in the light of no technicians

At Prime in Scarborough, Maine, I had the worst experience with a Mercedes dealership in my life. I made a service appointment to replace a tire sensor and a State inspection. I was given an 8 a.m. appointment for July 14. I dropped the car off the night before. Today, July 14, I called three times before noon To see when my car would be ready. Each time they said I had to talk with Nick, my service advisor but he was busy. I left my number, no call back from service director. Then on my fourth call, I said I just want my car back. Then I got a call back from Nick at 12.02. He apologized and said my car would be ready around 1:30. I said I will get there a little after 1 and wait. At 1:30 I asked to see Nick. Then a man came out and said we will soon get your car done. I asked for my car. I got my car at 1:40 and they had dine nothing to it. This dealership is a disgrace.

Mohammed in service is very informative and everything gets done in a timely manner. He also removes my toddlers car seat and puts it in the loaner, which is very helpful. Thanks for making service appointments go so smoothly.

This is an exceptionally well organized Mercedes dealer. I found a C300 Cab I liked on the CarGurus website, and worked with master sales person Mark Watson to get a good deal on it. I flew up to Maine, drove it, loved it and ninety well orchestrated minutes later drove it home. Despite their being nearly 800 miles from home, will buy more cars from them. Professional outfit!

Mohamed is the ultimate professional. A pleasure to work with him. Prime is just the best. Janet and I have been dealing with them for 10 plus years

Mohammed The service manager was extremely flexible and helpful. He makes my stay there very smooth and took care of everything. Thank you So much and keep the good job!

Service is really good.Mohammed ( service person ) explained everything clearly and good place to service car here

The service manager for commercial vehicles, Scott Joys is an absolute pleasure to work with. I have 3 Sprinter vans that are the life blood of my small business, not only does Scott come through when it comes to getting my vans back on the road ASAP, he also makes sure I’m not overcharged or charged for things I don’t need. He communicates well and I trust him completely when it comes to my vans. I couldn’t ask for a better experience!!!! Thank YOU Scott!!!

Service department was impeccable. Prompt service, realistic advice, reasonable prices. Will definitely return.

Great customer service! Tom went above and beyond for us, especially when our night didnt go as planned and needed to come back again the next morning. My new lease was warmed up and ready to go. Overall a pleasant and smooth experience between sales and finance. Thank you!

I’ve purchased many vehicles and they make it very easy to get the deal done and their customer service is phenomenal….

The Service Team at Prime Motor Cars is world class. They set a high bar for themselves and then blow it away. All of the people are dedicated, super straightforward, honest and solution-oriented.

Mohammad and the rest of the staff were very nice and very helpful. They have the best manners hands down

Professional experienceTony exemplified excellent customer service.

My service representative, Mohammed, has provided the most professional, courtesy, and exceptional service for each and every one of my visits to Prime Mercedes. Well done, Mohammed. Keep up the great work!

Mohammed and Scott at Prime Mercedes are two of the best customer service reps in the industry. Their professional manner, kindness and courtesy are remarkable!

Fast, efficient and friendly. Overall good experience with Prime and my service consultant Mohammed.

They would’ve gotten a higher score but I DID NOT like being informed via email as to all that my vehicle needed and then that was how i was supposed to pick what I wanted to do without speaking to someone.I have no problem with technology. But when the work would’ve totaled up to $11,000.00 in repairs (estimated) I really think I should be speaking with a person who can answer questions.On the upside the work was done in a very timely manner which is greatly appreciated due to it being a work vehicle.Scott apologized for the electronic response.Hopefully they learn from this and call beforehand, tell me an email is coming and then we will discuss.

Car turned out fine, was told it was a quick procedure but I was there over 2 hrs.if I had known it was going to be that long I would have made different arrangements..

Bob Holzhacker took the time to understand my needs and utilization requirements. I was allowed to test drive different vehicles by myself to determine just the right match for me.Experience was without any pressure and no attempt to push me into a higher array of options that I don’t need.Ended up leasing 2021GLA250.The leasing experience was exceptional thanks to to careful analysis of pros and cons versus owning. My 1st ever vehicle registration in Florida. All handled by Bruce. The online finance application also was easy and made the in dealership process better than I have experienced elsewhere.Car was delivered to me in perfect order snd Bob gave me a straightforward explanation of operation and synchronized my phone.Prime deserves a 5 star rating.Have purchased or leased dozens and dozens of vehicles in person snd online—- this experience was clearly equal to any in being customer focused. Would recommend Bob, Bruce and Prime to any one.Most importantly/ I LOVE my GLA 250!! Thank you Prime.

Work performed on our Airstream Interstate was top notch. Thanks to Scott and the team!

Sam was helpful and accommodated all my questions and concerns.

Adam was very thorough and thoughtful. He let me know what was going on at all times. Very professional!

I have come from another state where I have had a relationship with my dealer for 15 years. I had been very happy there! However, I have relocated to Portland and was ready to purchase a new car. My former dealership where I have bought and leased cars for many years was great and always took wonderful care of me. I was so thrilled to have exceptional service from Prime Motor Cars in Scarborough. They have been receptive to me and have addressed all my concerns and issues from the manager, Jesse, to the super star salesperson, Spencer Roe to the financial manager, Mike. I have my new car and Spencer continues to help with my questions. I could not be happier and am thrilled with my experience and highly recommend Prime Motors Cars.