Fergusons may have a nice showroom but they ordered the wrong toiletand its was installed and hadnt been used since it was in a guest bathroom and they would not stand behind their mistake. I have proof and they stillwould not help until I got further proof from Kohler direct. Check every thing you buy and make sure your plumber or contractor does the same. I was not living in house when all this took place. I would always stand behind a mistake but they obviously dont. Now I have to purchase a new one. Unacceptable.

Knowledge people are there for helpful people

Fergusons fire homie, dont know what you need??? Service pros will hook you up!!! Have a retarted question. They will even answer it without that pretentious attitude you get everywhere else. Always a pleasure.

Went to return a warrenty water heater and the process was easy.. staff was friendly

They dont have hardly anything here and there staff isnt very helpful compared to other locations in Phoenix

People are rud extremely disrespectful they definitely need a new staff update not to mention they never have what you need this place is a joke

So i went to Fergusons to get a replacement shower door wheel. They only have replacement parts for their brands, and only the new models. OK, understandable, although I always though Fergusons was THE place for anything plumbing. Anyway, the issue is the knowledge level of the staff - I asked if they knew where I might find such a standard part. They sent me to some shower specialty 45 min away. They didnt have it either (same story - only parts for their models). Feeling at a loss, I tried googling it (not expecting to find this specific part). #1 on the list was ACE Hardware - part number and everything, and its in stock. So I went and got it - perfect replacement part. I just wish Fergusons had suggested Ace.

Awesome branch highly recomend it

Frustrating. The sold me a regulator that with extremely fragile o-rings as seals, rather than the usual flat washers. Wouldnt exchange it for another brand. You know, due to the o-rings being torn. The experience there has generally been good, but this matter changed my mind. I will avoid them when I can.

Terrible customer service. On hold forever and the person who answered the call could not answer a basic plumbing question.

Horrible customer service. No one even acknowledges you there and there’s no one to help. Trying elsewhere.

Great store and good staff. helpful even to novice technicians. not stuck up like most supply stores

Was told I could return to any location. Go into hayden and told had to take to raintree location...

These guys are great. If youre looking for Kohler Parts theyve got them.

They were on it. Fast too

Keith has the best customer service!

Always have what I need .

Great true pros

Counter help the best

Great customer service

Scottsdale store