Clogged drain worse and left me hanging 3 days while my house flooded 8 times a day worst ever

I requested a service call on a Wednesday and was scheduled for a plumber to come to my location at 8 AM the next morning by a friendly employee in the Scheduling Department. Plumber Nick arrived minutes before the scheduled visit and was able to assess the situation and give a quote for the approximate number of hours that it would take to complete the project. He completed the project within the estimated time and did everything satisfactorily. Nick has good communication skills and should be considered a highly valuable employee.The project was to replace a Febco Pressure Vacuum Breaker (PCB) on my irrigation system. My concern that may help other customers was that I was charged $148.15 for the PCB. Sprinkler World sells the exact same unit for $70.RECOMMENDATIONS FOR FUTURE CUSTOMER: Get a written quote with approximate charges for parts and if the $25 TRIP CHARGE can be waived if job is started immediately.

Yet another disappointment by Scottsdale Plumbing. They hire anyone to work for them and have inexperienced plumbers. DO NOT LET THEM INTO YOUR HOME! My uncle had work done by them yesterday and left him without hot water after charging him over $500 to replace parts that were UNDER WARRANTY and its been 38 degrees the past several nights theyve been without hot water! Here is the invoice to prove it (2 elements, 2 thermostats). They installed the water heater in April 2018 so it was less than a year old with a 6 year warranty and it went out last Saturday. Today is Wednesday! The tech, Mario, admitted to not knowing anything about electrical, but proceeded to replace every part on the water heater anyways. We called another plumber out and within 10 minutes he had the problem diagnosed and fixed, making hot water. The tech failed to open the other junction box in the wall, leading to find the fried wire exposed in plain view after he opened it and looked in there with his flashlight. Stripped 2 wires with a new wire nut the water heater was on and making hot water. $75 service call was all he paid and that was all to get the problem fixed. The tech spent a lot of time on the phone with American Water Heater Tank company phone operator reading a screen telling him to replace parts left and right when there was not sufficient power going to the water heater in the first place. There is no way the tech could have possibly figured out what was wrong with it by just replacing everything. What a nightmare to be dealing with. I hope they see this and conduct the proper training their techs need. Stop taking peoples money and ripping everyone off!!! Why would you leave a house knowing they havent had hot water in days and take OVER $500 with you?! Poor business ethics as no one else cared to help this individual that came out yesterday. Where is the supervisor? Who trained him? Who let him out into the field not trained or qualified on how to do his job? I had to take time out of my day to go help him out with this issue as the electrician was going to be yet another charge and another day away. How frustrating. Do yourself a favor and call another plumber in the area.

Steve inside the store is an amazing guy! Great customer service and is friendly. The showroom inside the store is gorgeous! Helped me with all my parts and always seemed glad to help.I was referred by another business I use and I am glad! This will be the only place I ever go again for any household pluming need fix it myself or call for a repairman! Thank you Scottsdale Plumbing!

Brandon provided an exceptional service for us March 19, 2019. Scottsdale Plumbing has an exceptional plumber with Brandon.Our washing machine drain stopped up late March 18, and Scottsdale Plumbing sent Brandon early the next morning to fix our problem. He did by using 3 different sizes of mechanized snakes until he was able to reach the problem.... tree roots in drain, some 60 feet in. It was really tough pulling out snake as it had grabbed the roots. A job well done by Brandon and Scottsdale Plumbing.

I can’t express how impressed I actually was with the plumber from this company as an individual. It surely is a delight to meet somebody in this industry with such interpersonal skills and top skills in the trade, since so many lack the basic courtesies these days and offer shoddy workmanship. I felt completely comfy having your plumber in my house, which isn’t something I feel about the trades people always.

It is hard to rely on any local worker when it is a matter of your house. But I would like to recommend Sunburst Plumbing to everyone if they are in need of a plumber. They are really reliable.

Forest rocks and rolls, called me minutes after I phoned saying I was not an emergency and was told to expect a call the next day. He gave me a realistic quote based on my telephone, no knowledge information, was so right on the quote, and told us to bag and hold damaged stuff and make an insurance claim ( I really didnt think of that)! Go Scottsdale Plumbing! I am recommending to everyone who asks! This is the plumber to call when your close friend/family member can no longer do it!

I’m really happy with the workmanship, professionalism and standard of service offered by your company. They were really outstanding. Next time whenever I require a plumber, I will certainly give a call to you.

I wouldn’t hesitate to recommend this plumbing company. I found each contact I’d from their office staff to plumbers to be efficient, helpful and courteous. The work was done in a timely way and all was left much better than before. Will recommend you to everyone in need of plumbing services.

12. I thought our plumbing problems would be expensive and complicated to fix, but the plumber spotted the issues quickly, fixed them fast. It works again! He covered the shoes every time he entered inside, explained everything to me thoroughly and got along with our annoying dog, who I love a lot. I will use this company again if needing a plumber ever !

This was my first time there. Im a DIY kinda guy and Steve helped get the right part to fix my plumbing issue and even took the time to explain and teach me a few things. Awesome place and awesome service!!

Disappointing experience. Came an hour and a half late and charged $129.50 to tell us we needed a new hot water heater that would cost $1000 and would need to be installed another day. Still without hot water.

Thank you for over delivering! You guys have a great team. From appointment scheduling to service team. Professional and sensed my urgency. Thank you Handyman Matters for the referral.

Noticed a little water under the water heater. Knew it was gonna be a bad day. WRONG! Called Scottsdale Plumbing and though we needed to replace the heater it was not as bad as I feared. They fixed it fast despite working around hoarderish garage storage. Now we have more hot water than before, more than enough after the wife and kids are done. Its even hotter - 6th star?

Great service. Very Professional. Dont hesitate to call them. 5 STARS.

First, I had a competitor come out that refused to quote me over the phone or even give me their hourly rate, upon their arrival, they wanted over $400!!! For a clogged bathroom sink! I told the guy to get lost. He must have thought I was stupid and tried to tell me every other company would charge the same...I then called Scottsdale Plumbing. Forrest showed up on time, he was respectful and honest and was in and out in 30 minutes for less than half the price I was originally quoted by their competitor.

Just called me at 7:53 for an 8am appointment that their plumber called out. No willingness to help my situation. I took off work to get this done. I wouldn’t recommend a company that doesn’t know if they will have someone available until 5 mins before. By the way, the appt was set on Tuesday and they were supposed to come on a Friday

They always go that extra step make you feel like your at home. the new place simply is just refreshing and they always have what you need.. . . . .................................................. .........................................................................................................................................................................................

Mario did a great job helping me fix a plumbing issue with my bathtub.

Older home in Villa Monterey, nasty kitchen issue -- plumber was on time, in budget and did a very thorough job! Much more professional than a couple of other situations where a national franchise was used!

Knowledgeable, helpful, and easy to work with, cant ask for more.

I called 4 different companies including parker and sons (which their quote was outrageously higher than the rest) cheap doesnt always mean best but I got super friendly ...fast and BEST price for a brand new water heater so thank you soooo much ....

Very rude person answering the phone when I was trying to make an appointment for Monday...today is Saturday and was told that today is Sunday and they are closed and she hung up on me. WTF

Fast response, good quote, good work.

Great service, solved my headache!