I have shopped at several blue mercury stores over the years.I went in to buy several items and needed help with a brand I was not familiar with.The man that came over was super rude. Would not answer any of my questions and just shrugged when I asked for suggestions on what products he would recommendI ended up not spending any money and left very disappointed in this experienceI do no plan on returning to the particular store ever.

Courtney was extremely helpful. She was knowledgeable and applied no pressure to purchase. She helped me find the right products for my face.

I visit this store about 1-3 times a year and usually purchase something when I do, despite the fact that the people working there are not very helpful. I went there today with the intention of restocking my Darphin skincare and the two employees did not even acknowledge my existence—not even a hello. I don’t like phony or pushy salespeople but they honestly made me feel worthless. I decided they were probably that way with everyone but when a lady came in after me, they were fawning all over her because she was one of their “regulars.” I have been to nicer shops in far more interesting cities where the sales associates were kind and made you feel special even if you only purchased a pencil. These people need to get over themselves! I will never return to this store.

We will not be returning to this store. We try to support local business even when it costs a little bit more money but when you advertise a sale of 20.00 off for every 100.00 you spend it needs to be just that. Instead we were hooked in with the offer of the sale and when we put two products together that totaled 250.00 at checkout we were told we could only get 20.00 off as they would only honor the sale as a “per item” basis. Since one of our products was 166.00 and another was 88.00 we would only get 20.00 off. This is a type of shady sleazy business practice that we will not support. We will be buying elsewhere from now on.

I walked in with an approved face shield. It goes above my nose. My husband a cloth bandana.The gal working there asked me “do you a full covering mask?”I said “this is a full covering mask”.She shook her head No.I decided to walk out. It was 2 min til closing. I guess they just didn’t wanna help someone so close to closing. I understand that we are living in rough times right now and he want to be extra careful but should We maybe take a couple extra seconds to be understanding.

Helpful staff. Very friendly.

I do not understand how this location stays in business.

I have been to many cosmetic stores in the Valley and this is by far my favorite. The staff are very accomdating and talented. There are always vendors there to assist with questions or to update your look. The manager Lauren has been nothing short of fantastic when I have needed to exchange or return a product. This store is the Valleys best kept secret!!

I want to start out by saying I waited a whole year to return to this store because we live in a different state and I had wonderful service a year ago. So when I called and talk to the manager Lauren I told her I wanted to come back in and possibly just speak with somebody about Eye make up because the lady last year did an exceptional job so I told her when I was coming in and then when they were ready to sit me in a seat she said this is going to cost you $45 or you have to pay three items. I told her I wasn’t actually prepared to spend $100 that evening I honestly didn’t know what I was going to end up buying so I said how about possibly one or two and she said nope it had to be three I think this is absolutely terrible customer service especially after waiting a whole year to go back in there. I think Lauren needs to learn customer service because she was very rude that being said I will never walk into that store again .

Such a beautiful store! The staff makes you feel at home! Lauren helped me find the right eye product to and it has worked amazing for me!! Thank you!

THIS PLACE IS AMAZING!! THE PEOPLE THAT WORK HERE ARE ALWAYS SO NICE AND TAKE THE TIME TO SHOW ME HOW TO USE THE PRODUCTS THAT I WANT TO BUY.. !!

Great service & a nice, boutique with some of the best luxury brands

Im surprised this place doesnt have any reviews. I actually prefer it to Sephora - it has a more interesting selection of brands and the salespeople are less pushy.