I always come home with something. Most recently, I LOVed their Halloween-themed items--really fun! Very cute candle and soap accessories. Even color-changing candles for ghouls. I will be back for more another day!

Associates were a bit pushy when it came to showing products. I did not want to smell the test strip she shoved under my noes. Other than that the store itself was clean and cute as heck!

Customer service was better than I ever experienced here before. But lets be honest its bath and body works

Nice though I didnt buy anything cause of the price might come back next time Im out here.

Always love the smell of the store. Of course had to buy some of the lovely body creams

Went there for their 5.95 sale on candles. They only had the one wick candles on sale and they do not smell at all. You have to stand right next to the candle in order to get any kind of a fragrance. Total waste of money.

Marlene and devan were amazing helping many people at once as well as very welcoming

I know this store has gotten a lot of negative publicity the past few months.... but I have been there a few times recently and the staff is super friendly and helpful. They recently hired a security guard for the store while tensions are high. They have seemed to make the customers so much more at ease. And of course their sales.... good job bbw

Great service and great variety of products

Staff is super friendly and helpful! They helped me hand pick gifts for people and gift wrapped everything for me. Were super patient when an issue with my card happened and never failed to help me out! I love this location the most out of all the other ones for sure! Best place to get body spray, lotions, candles, ect! Great gifts or just every day items for yourself!

Great selection and prices. Very helpful staff.

Didnt need a mask and therefore was able to shop comfortably. Im glad that there is more businesses opening up

It smells so good

I bought some products which were on sale for my aunt & cousin.

Love bath n body works

I got what I came for with a helpful staff.

Great store and staff.

I LIKE THIS PLACE. I BOUGHT MY FAVORITE SCENT HERE. HAPPY😎

As always, great sales and merchandise to buy were a plus at this location. In addition, the staff was so nice, greeting us at the front entrance with shopping bags to fill to make the visit smooth! The store was clean and easy to maneuver.

Went in for a hand sanitizer key chain case for my daughters back pack ended up getting lost in here lol and 65 dollars later we had us a bunch of nice goodies 😀

So much soap and perfume among other things

They were awesome as usual!! Added to my stock. And this was after I placed a online order lol

I love shopping every time Karren is there! She is honestly the best manager for that place! She is so organized, helpful, and friendly. Even when I do not know what I want, she helps me pick out some products which I love.

Amazing customer service! Manager was so polite and genuine made me feel like her best friend! will definitely be going back soon

ALWAYS NICE AND HELPFUL. Great service and clean and organized store. The Manager and all the staff are so sweet and make sure I have the right coupons!!!

Manager is great! Shows great leadership and professionalism when put in tough situations with costumers. Deserves a raise. Represents the Bath and Body Works brand very well other stores must follow.

Love their sales and the staff are friendly. Customer service is A+!

Awesome sales.

Its okay compared to other locations. Not as many items on sale. 🙁 Parking is a hassle. Its also located on the third floor. 😐 The store itself is really nice and modern looking. Its not too crowded since the amount of customer is being limited.👍🏼

I felt like I was being watched and followed around the store. Dont think they are fond of African Americans. Until we spend money that is, once I filled up my basket then I was asked if I needed anything. They were nice as I was checking out, but not when I was looking around.

This is a nice place where you can get candles and other cleaning products

Great deals buy 2 get 1 free stress relief foot cream

Although i wasnt purchasing anything my brothers girlfriend had a blast and the associate handle her pretty well with helping find the right scented candles

Stopped in to grab my mom some stuff as a gift. I had no clue what to get her! Karren came over and helped me out! She as extremely patient and kind. The store was clean and very well maintained. I look forward to seeing Karren there next time I stop in!

Bath & Body Works store has new prices, they ve probably sold a lot of candles, the lipsticks are reasonable too.

This is one of the best place to go for shopping perfume and soap the best smells good to.

This is a great Bath & Body Works location with a good selection of body creams. The staff were extremely knowledgeable about the products and were very helpful from the moment I walked in the door. Would definitely recommend!

I was in other day to buy some fall scented candles and I left so happy. I believe her name was Kat, very kind lady and super helpful. It’s refreshing to get the customer service that’s deserved, it’s pretty rare these days. Will definitely be back for more candles!

Manager is the best great customer service. Should NOT have been fired. Unacceptable

More end of year sales!!!! Yikes! Nice location in this big mall. Clean location and helpful staff. My daughter dragged me around in here for almost an hour and even though we bought several smell good products like body sprays, lotions, wall flower refills, body wash, and lip stuff I still only spent just under $50 due to all of the 50-75% off sales on certain items. Happy daughter, happy wife, and everything smells fantastic. Happy life.

I LOVE Bath & Body Works and I frequent many locations in the Scottsdale and Tempe areas. This location, unfortunately, ranks dead last. There is high turnover, which I know is not their faults, but it does impact guest satisfaction because there are only a few employees that are really knowledgeable. I know exactly who those employees are and I am THRILLED when I see them on the floor or at the register. Another big negative is that this store does not (consistently) stack coupons like my favorite location at Tempe Marketplace does. So for example, if there is a sale on soaps, you *may* not be able to use a 20% off coupon. At this location, it just depends on whos working the register. You have to call ahead and ask before you visit the store, so you dont waste your time. I did not do this the last time I went in, and was not allowed to use my coupon. It was fine. I just wont bother visiting this location again when the Tempe location is just as close to me. If the Tempe location is close, I would strongly advise you visit that location instead. They sell White Barn products as well and youll see the same faces each week. Youll also receive excellent customer service, consistently.

Karren helped me and took really good care of me while shopping at this location. Would return again if she continued taking care of us.

Karren was such a great help! Definitely support her work ethic and awesome customer service.

Karren was the best!!! I believe she was the manager? Great customer service 😁

I have never gone to a BBW and not been greeted or asked if I needed help. Then the cashier did not apply my coupons and did not give them back! Also did not apply my purchase towards my rewards. Very upset I will be returning all th stuff i bought today. Going back to the one in desert ridge.

Love this place and the folks in Scottsdale were wonderful!!

Good variety

Everyone is very helpful!! Great deal today

Great stuff for great prices. Just always shop with coupons. Otherwise its too expensive. Love their lotion!

Ingrid was very helpful

Karren is the best manager the store has ever had. 5/5.

Karren (the manager), was super sweet and passionate about her job. 1000% would go back just to be serviced by her.

Lovely fragrances but youll get a headache after a while

Lots of hand sanitizer options. Fun new fragrances.

I don’t even live out here and I heard about your disrespect and unprofessionalism, its a real shame even management can’t act like adults in this store. I’m glad I don’t shop here.

I love the staff here!! They are friendly and helpful!!

Always special fragrances

Went here yesterday to check out the awesome deals on candles as we walked in we were not greeted or even acknowledged by anyone which I thought was very rude. We spent at least 10 mins in there walking around a few associates walked passed us not even once asked if we needed help finding anything so we left didn’t want to spend our money at a place that’s rude/ no customer service.

I love this store❤ you walk in and they have such a huge variety of scents of lotions, body washes, candles and even hand sanitizer. Often throughout the year they have huge sales and you save so much $$$ and walk out with an awesome deal. The girl at the desk was super helpful .

Love this place! They always have new fragrances and some special deal going on. When I was here last, I got lucky to find, on sale, my favorite, aromatherapy product line, for $6.00 ea. (more than half off reg. price) Employees are always nice & helpful. Quality products & money saving offers. I would recommend Bath & BodyWorks to everyone.

The manager Karren was great! she deserves a raise!!

Great help!!

Great management here! Keep it up!

Fall scents are in, if you but three then you get three free. I love the new scents.

Who doesnt love this place!? It smelled amazing!!! All of the products smell lush and the staff are super friendly. The hard part is narrowing down your choices!

Very helpful staff and good sales

Such nice and friendly people who work here. They always give great recommendations when I am searching for gifts. Love coming here and love the coupons they always send!

Always clean and friendly staff.

Worst customer experience possible!

Riveting!

Kirsten (spelling?) is the best!!

I have fibromyalgia, so I go through a lot of lotion. B&BW always has a sale of some kind and it is one of the few fragranced lotions that doesnt give me hives. I just wish they would bring back my favorite scents.

Bath and body works is just fantastic! Ive had a couple instances where I received a candle as a gift and didnt like the scent, and I was able to bring them in to exchange with no problem!

Y’ALL BETTER BRING THAT MANAGER BACK

Love this place. Michael is awesome !@

The only place to shop for all your bath soap needs. Friendly staff and great deals!

Was perfect to shop for my sisters birthday gift here. LOVE their Aroma Therapy products.

Love this place. They are always having really good deals

Love this place inside of Scottsdale Fashion Square!!!

Like always, you just want to buy everything .

I love the manager ❤️❤️

Always love the atmosphere, employees are the friendliest and always a good sale!

Love this store it has sales a lot and products are great!

Took my wife for her birthday. .good service. .

Hope they got rid of the little trash mgr.

The staff here are really helpful and friendly!!!

Always love a trip to Bath & Body Works! Friendly staff!

Smells good

Really nice candles, but we only shop when there are big sales.

Love this place!! Staff is friendly, but they know when to leave you alone.

Been shopping there for several years, love the products!

Always use B&BW foaming hand soap.

I love love love the semi annual sale!

They have great hand soap and shaving cream!

Ingrid was great. Helped me find exactly what I needed.

The perfume is overwhelming. Even down the mall, every time someone opened the door there is a huge blast. Not ADA friendly. There are too many displays and its hard to move around.

Everyone there was so nice and helpful.

Cant live without my sleep pillow spray in lavender and vanilla.

Give Karren a raise!!! 💓💓💓💓🦋🦋🦋

Love bath and body works