Went in to get information as a beginner. Great customer service, no pressure, learned a lot. Prices are competitive. I didnt buy anything on this trip but when Im ready, this is where Ill go. Highly recommend.

This place is amazing! Hunter, who assisted us today, did an amazing job describing the warranties, the proper way to use/drain/maintain the batteries out here in the desert. He did a great job letting us look without the typical standing behind you telling about the product you are looking at. All in all, we walked out extremely happy, with our wallets much lighter than when we went in.

I am a loyal customer ever since I meet hunter. Excellent customer service and will spread the word.

I am really grateful that we have in Arizona a DJI authorized shop. I remember these guys or Ali specifically, years ago, since he had Innovative shop and he was the only one in Arizona that could repair our company drones or DJI products. These guys works hard and they are amazing on repairing. I have a lot of appreciatuon for Ali and his team. They offer very reasonable prices and their shop inventory its so diverse with just not brand new products but open boxes as well to make it affordable for anyone. Great job guys and keep doing what you do. We are so lucky to have you.

I found this place while in the Scottsdale area on vacation. I recently bought a Mavic Air 2 from another store but was looking for accessories from somewhere other than Amazon. The store is great. It is well stocked with a variety of accessories for all DJI devices and even sells a good variety of non-DJI branded accessories for good prices.The staff there were very helpful and were even able to give me some advice on places to fly in the area. I will definitely be back next time Im in town and I plan to take advantage of the free shipping via their online store.

We drove up from Tucson on a Saturday to buy a drone from this place and I was totally impressed with these guys. When the transaction was complete Ali pulled out a card and told me that if I had any problems at all to call or text.....well I did have have an issue, and I texted him well after the shop was closed and expected to hear from him 100 miles away and not until Monday. To my surprise he responded within an hour and offered to meet me back at the shop to get me what I needed. This is a Saturday night and I didn’t buy the most expensive drone in there, but I was treated like I just spent $20k. Excellent customer service, I will go out of my way to refer people to them. Thanks guys, keep it up.

Had a tough time finding any local repair option back in the Midwest. The team at DJI Arizona were efficient, professional and the customer experience was exemplary. Keep up the good work, DJI AZ!

Worked with Ali in getting my Enterprise drone and having some FPV questions answered. I had a great experience overall and Ali went out of his way to make sure I was taken care of. Im looking forward to working with them more in the future.

I highly recommend this company. They are extremely professional and responsive. I could not have asked for better customer service from Hunter. I will definitely shop with them again!

Definitely the best repairing and sale shop in Arizona. They have been helping and sharing with me their experiences and sometimes offering help free of charge regards to software issues. Same people think that drones should be fixed right away but not all of them know that this is a knew technology and they haven’t made yet the right laws for them and of course some things will take time to happen. I am glad and I think we are lucky to have a store like this in Arizona.

Great store. Knowledgeable staff DJI products,parts,parts and accessories. Say Hi to Hunter.

This company’s support is unparalleled to any Best Buy, Amazon, or Costco you could buy DJI products from. I can’t speak highly enough of the quality of help and the expertise of these guys. I work with drones on the daily with my videography company and DJI Arizona is the only place I want to go to get support and have repairs done. More than content and I know I’ll be a long-time customer. Thank you for doing what you’re doing!!

I have been a customer for repairs, purchasing new drones and accessories for almost 7 years. Their knowledge combined with customer service goes way beyond 5 stars. They added a new CSR by the name of Hunter who adds even more value to this company.

Always attentive to the needs of the customer! I have purchased from them as well as had all my drones serviced there. Very efficient service process.

Excellent repair and friendly knowledgeable staff.

I love supporting local businesses but not this one, they never say hello when you come in, at least not to me and the guy that just got here.For all the hassle and very poor Customer service I recommend going online or Costco.Good Customer Service Everywhere

Great place if youre looking for a store that actually cares about you and your drone. Hunter has that friendly and positive attitude which make the experience enjoyable. Alis knowledge and calming demeanor make things easier. If an enjoyable and easy transaction arent what your looking for, stay away. Otherwise, head in and get flying.

I recommend finding someone else to repair your drone. Their hours are awful and random, and you cant call them because their phone system just tells you to go online. Worst customer service experience after paying several hundred to get something simple fixed

Ali was very professional and detailed in his explanation of products. On follow up conversation - Hunter continued the professionalism and excellent service.If you live in the Phoenix Metroplitan area - go see DJI of Arizona. If you are even slightly interedted in drones - contact DJI of Arizona.

Hunter was extremely friendly and helpful. 10/10 service

Very horrible Customer Service. You do whats easy for them and if you dont like it you can go somewhere else. Not a good thing to say to someone who has bought several drones from you spending thousands of dollars. Needless to say I wont be spending anymore money there.

Staff was incredibly helpful getting me set up with my new Tello. Didnt make me feel dumb for asking simple questions. Thanks!

Great customer service!

Hunter was super friendly and informative.

Everyone that has helped me in the past has been an absolute pleasure to work with. I have purchased my drones from these guys since they started back in 2014 in Tempe, and I have had my drones repaired here either through Care Refresh or in house repair. Their repair portal is real easy to use and keeps you informed. The Care Refresh claims have to go direct through DJI but they always take care of them for be so I dont have to deal with the hassle of contacting DJI.

Hunter and Ali were super helpful! I bought a Mavic Air 2 and Im so excited to try it out. Thank you for all the help guys!

Ali was nice and knowledgeable to talk to about drone accessories.

Amazing customer service. Very helpful. Polite & professional. 10 stars!

Doesnt get any better than this. The professionalism, the quality of repairs, and the customer service... in a word... most excellent.So great that they take the time to listen and they understand because they use their own products and they have been there.Quality... integrity... perfection.

Great staff. Great knowledge of drones. Purchased a Mavic 2 Air.

I purchased the DJI care refresh and was told I would receive the contract information by email. This was over 2 weeks ago and 3 phone calls and a. Email later and I still do not have the service agreement. So if they sale this to you I would suggest having the. Print it for you which I ask and they said their service guys have to activate it. They have said by phone I am protected however I still want it in writing.

Went into the store with a few questions regarding the Mavic Air 2 and the person at the front counter was very friendly and helpful throughout the process.

I am a new drone pilot and this is my new hobby. I am learning to fly, photo/video and edit. It is a big undertaking. The classes that DJI Arizona have held with Chris have helped cut my learning curve a lot. This staff has been pretty good at answering my newbie questions. They have a good selection and usually good stock of items. Even though you can find products cheaper online I believe having folks locally is a big benefit if there is a problem. There is nothing better than seeing and holding a product before you buy. You don’t get that shopping online.I am really looking forward to more classes and events at DJI Arizona!

The Chick-fil-A of local Buisness! I lost my previous drone to a tree, it now lays at the bottom of the Verde River. I ordered a new one but decided to go with the Scottsdale location rather than online-direct. I ordered it in the morning and at 5:30 pm same day on a Friday they called me to tell me my drone is in and on top of that they will hand deliver to my house.. later that night I get a text that my new drone was left where I asked- other side of my backyard fence. Also I of course had to get the after- care program and they also took care of registering me. These people are beyond amazing, I can’t thank you guys enough!!!

Kudos to Devin. He is knowledgeable and patient and gave a great introduction to my new Mavic Pro. He covered a lot of information and put it in an easy to follow and understand format. Great job. Thanks very much

Go to place for any DJI products, drones, gimbals, etc. Very knowledgeable and always willing to help in any way possible. Highly recommended.

Always an amazing experience with extremely knowledgeable staff! I can’t say I am a “regular” but suffice to say, they have helped me numerous times and offered great information and knowledge with or without buying DJI products. And they partnered with International Drone Day and offered much education for my employer! They are truly the BEST.

I was extremely pleased with DJI. I recently repaired my crashed drone. Sustained a very high fall. They gave me options on repairs and we came up with beat case scenario for me! Very happy and look forward to more business!

I am relatively new to drones... as of Christmas 19, yet already knee deep into two models; a Mavic Mini and Pro Platinum. I am so thankful for the service and support DJI Arizona has already provided. If you are interested in learning about this sport, check ém out. You wont be disappointed. ...Very well run organization.

Purchased an Inspire 2 with the X7 Camera, Carrying Case, Multiple Batteries and The Apple ProRes License from these guys. Spent OVER $12,000. Before purchasing, I asked these “Experts” if the ProRes License would allow me to film in ProRes RAW or do I need to purchase the CinemaDNG License. (I have no need for Regular ProRes, I was only Interested in ProRes RAW). I was told, 100% for sure I would be able to record in ProRes RAW, with the ProRes License, no problem. After activating the license the next day and using the Inspire 2, to my surprise, ProRes RAW was NOT listed as an option to record in. I reached back out to these guys that same day and I informed them of the issue. They said there was nothing they can do because this was through “DJI” directly. I was told by multiple sales rep, and Tech reps there that the ProRes License would give me access to ProRes RAW. This was absolutely not the case. I’ve had great experiences with these guys, great folks, great repair services they’ve done for me in the past for my Inspire 1, always purchased from them, never had an issue, but this left a bitter taste in my mouth. Whether it was DJI’s fault for not correctly listing the information for the agents, or whether they dropped the ball by claiming something they didn’t know for sure, I’m out $500 for a useless license I do no need or wanted. They told me they would try to speak with DJI to try to get me a refund or try to switch me over to the CinemaDNG License and I would gladly cover the difference, but that never happened. I called every day for weeks to get this resolved. I patiently waited, for several weeks, those weeks turned into months, I gave them the benefit of doubt. But sadly my issue was never resolved. Now a year later. After Multiple attempts, throughout several emails, my issue was simply forgotten and left without a resolution. This was disappointing to say the least. Never got a follow up email, courtesy call or anything. I’ve recommended this place to numerous friends and colleagues. I can’t express how disappointed I am.

This place was great when they were in Tempe but now they have moved to a much nicer larger new location. I have personally used them to fix my DJ I Mavic pro three separate times. Each time they were incredibly efficient and friendly. Great ownership that really care about their customers. Whether you’re looking to buy new or you have something that needs to be fixed these are your go to guys.

I was helped by a gentleman named Devin who was very helpful and friendly, gave me advice as a new pilot and went the extra mile.

They were so knowledgeable, helpful, and patient AND got my repairs done in the time frame I needed. Next time I break my drone, I will not hesitate to bring it back in. I had a LOT of questions and they took time to answer all of them. Definitely would recommend them.

I never had good experience with DJI. However, this time when I visited the store I felt like I was wrong about them. But when we purchased the drone and had to deal with them my feeling were the same once again. I think I have called them more than 20 times in a single month to know about the update of the item that I bought but never got answered properly. They always say we will give you a call back and I only got callback once in 30 calls that was really frustrating.Other experience was that, we bought the drone and camera worth of $8000 and we wanted to have extra sets of battery. But the battery was not in stock so they said it will be delivered to your address within a week and we believed on them. That was the funny mistake by us. Its been a month they havent delivered the battery yet.I know they might have some issue but if they really take care of their costumer, they would have come up with other option and deliver it on time or at least in 15 days.

They dont have all parts for sale but the service is Good

Very pleased with the service I received on having repairs done to my Mavic Pro after a crash. DJI Arizona kept me informed during the entire process and was extremely helpful along the way. I highly recommend this place if your looking for a drone or looking for repairs. Repair process was quick and painless.

I was visiting from out of town and having trouble with the gimbal on my drone and Devin was very helpful and did some service on my drone even though I had purchased it elsewhere. It was really appreciated. I can also say these guys are experts on all things drone related.

Perfect environment to showcase DJI Products! Friendly and knowledgeable staff! I have visited this location on both a personal and professional needs. They informed me about the varies UAS in the DJI fleet, allowing me to make an educated selection of their products. I will be a repeat customer!!

Just picked up an Osmo Action from them. Super helpful and knowledgeable!

DJI Arizona is the only place I will go for my drone needs. From the first day we started thinking about buying a drone, Ali and Micah have been honest, helpful, and an amazing resource. They try and find the best drone to fit your needs, not their bottom line. Their customer service has been amazing and they acted as a liason with DJI corporate when I crashed our drone and had to use DJI Refresh.

Very friendly and knowledgeable staff, good displays of their products and onsite repairs and diagnostics. Much better to buy DJI products here than online!

I have been working with the DJI Arizona team for a while now on my company’s fleet of small UAVs and larger more complex ones. The team at DJIAZ always goes out of their way to support our needs. They are friendly and very knowledgeable on the equipment and the different industries/uses and needs that go along with them. Sales/procurement has always been a smooth process and when anything goes in for repair there is constant communication on the status and expected time frames. I am glad this team is around and so accessible to provide needed help! They need to open a few more stores in town!

Great place for knowledge and great drones. Service was good but all i did was purchase a few items. Love that the store is close!!

Ive bought a Mavic 2 Pro, CrystalSky 7.85 monitor and many accessories from these guys. Theyre great. They take the time to answer your questions, dont try to push you to buy things you really dont need (and because they actually LISTEN to what you tell them, they have a pretty good idea of what you need to accomplish your goals) are, of course, very knowledgeable and are simply a very decent bunch of guys. I like doing business with them and will continue to do so.Many of us know DJI NEEDS to up its customer service game and the team at DJI Arizona is a huge step in that direction.

Ive purchased several items here and received great support and plan to buy another drone soon,Im impressed to know they have a price match on the products they sell.

Happy to have a local store. Its been a rocky start, had trouble connecting with someone on the phone for the first couple weeks. (Especially when following up for a job position I was offered but never got back to me)Anyways, customer service on the phone is decent. Now wheres my hat? Lol

Incredible customer service. I had no idea how a gimbal worked and Ali took the time to go over all the features. The space is awesome.

The Dji store is the new adult toy store. Got to go to the grand opening and that was awesome. No need to run to Best Buy anymore for drone stuff.The only downside was the staff wasn’t very knowledgeable but I’ll cut them some slack seeing it was the grand opening but overall an awesome place to get whatever you need.

Where do I Start. I had a very rough month gear wise my Inspire 2 acted up and my Osmo Pocket become a little s**t.The dudes at DJI Arizona took care of both issues. My Inspire is back in the air and the Osmo Pocket was diagnosed and fixed. That’s the joys of having a store in town vs the over the phone nightmare support

Was there last Saturday, August 25th. Great looking store. Great people especially, Micah, who waited on me and answered my questions with no problem.Ordered my Mavic 2 Zoom and Fly more bundle.Looking forward to getting my drone. Already registered with FAA and received my registration #..Definitely looking forward to doing business here.

We have to understand that this is an authorized seller of DJI and not DJI corporate. This guys have been for a long time in business when it was almost impossible to find drone specialist repair. And they were called INNOVATIVE UAS. The best in Arizona for drone repairs and troubleshoot. We have been very happy with their service and we were glad to participate on their upgrade to DJI Arizona. An well deserved name. Every time we send drones for repairing to them they will do their best to reduce the cost and Ali makes sure to even apply discounts on parts etc. Very communicative and easy to work with as they offer an online portal where you can track the status of your order and comment and send messages straight to them. Thank you DJI Arizona!EnsuelAssets Manager

Brought in two P4 drones that needed repair... both took on a tree and lost. Anyway, DJIs email updates are frequent & thorough, repair done quickly. Highly recommend!

Very poor customer service. Called ahead of time to make sure that they had part in stock and was told yes to come by and pick it up. Once I got there they told me that they cannot sell me the part because I did not purchase the unit from them. Then I was told that we cant support you because you dont support us. I explained that I was not able to purchase the unit from them since they had a 3-week back order at time and that the reason I was there was because I was told over the phone that I could come pick up the part I needed. Overall they will not help you if you dont purchase everything from them.

These guys are the real deal! The only place on earth I would ever bring my rigs to for repair and upgrades. Micah and Ali are knowledgable and always great to work with.

Great time in Arizona and on top of that got to go to your opening party.Great time and great products and answered all the questions we had. Will definitely come to you guys when we move to Arizona for a drone :)

Great knowledgeable staff. Super friendly. Very helpful. Will shop here again soon.

Hello can I repair my drone here

I’ve been a fan of dji products for some time now. Djiarizona represents dji very well. The guys are very knowledgeable about all their products. I highly recommend djiarizona.

Ive visited this store a couple times and, whether Im buying something or not, the guys at DJI Arizona have been very helpful and informative. I have a Mavic Pro and it was great to learn that this store was open with such a knowledgeable and friendly staff. I look forward to getting my next UAS from DJI Arizona.

UPDATE: WASTE OF TIME AND MONEY. CHARGED 50 BUCKS TO DO A FIRMWARE UPDATE.... THE INITIAL PROBLEM IS STILL THERE... NO DAMN VIDEO... IT ALWAYS FLEW.... Apparently they didnt perform any test other than a firmware update and a flight check... But my invoice says not a word about flight problems... It says no video ... The update reset my controls... And the custom stick configuration is now not functioning.... This DJI product is no good... And apparently neither is DJI Arizona at fixing listed problems.So far so good. I own a non operational DJI Mavic Pro. I dropped it off for repair about a week ago. My concerns ranged from can they fix it, to.... how do I know I will get My equipment back.First lets start with the professional operation they have. I brought my equipment in and they accepted only what was necessary.They scanned and confirmed the bar codes of each piece of equipment. The parts that were not tracked by barcode were accounted for by item description, which were then also placed on the invoice. I was given the chance to review the data, and it was uploaded to an access portal specific for that job/my equipment.I have not received the completed work yet, but I but I contacted them through the messaging app... And they promptly replied to my query. However as they stated in the reply, the fastest way to get status updates is through the PORTAL, Which showed the last time work was performed... which was yesterday.As I stated before, I So far So good!! I have no issue at all with DJI Arizonas operation. They communicate very well and keep you informed on your items status.Currently my repairs consist of a firmware update... Once that is done, they should have more info for me.Just an FYI... DJI is a popular if not the single most popular company for personal Drones and Video stabilization equipment. Please have patience... The volume of business that this single company has could be sizeable... And parts are not always on tap...I will update with Phase 2 => pickup and function check of repaired Mavic Pro..... Stay tuned!

Real nice of shop!! Real professional people! !

I called in to them about a reaipr on my spark. They were very friendly and helpful. I went in and bought some accessory for my spark and bought a tello I am looking forward to doing more with them.

After a lifetime of flying toys, and after hearing about the popularity and enthusiasm for DJ Is new entry level, affordable, Spark I purchased one. True to form, as a newbie I had my share of crashes. What to do? Frustrating support calls, YouTube, RMAs warrantee loopholes etc. etc. I happen to be too old for that. Better to eat it and, thinking Id have to just buy an new one, When what to my wondering eyes did appear... But a DJI store in my hometown right here!Ill get right to the point and tell about one of their employees, Peter. After embarrassingly telling him about my pilot error crash into MacDonald Lake, he told me THEY DO REPAIRS AT THE STORE and he was one of the technicians (insert sigh of relief here; no mailings to China nor waiting weeks/months)!!! For an extremely reasonable price and time, he resurrected it from the dead and it flew like new! Since then hes been available to me when I just stopped in the store or by telephone with ever- present simple questions. Cant get better than that? Well theres more-- their prices for parts (an inevitable reality of drone flying) are LESS than most of Amazon!Review bottom lineBest toy ever, best store ever!Tom G

Hello. This review is for anyone thinking about buying a DJI drone and where they should buy one from. First and foremost, you must buy your drone from a Certified DJI Dealer. If not, you run the risk of not having a valid warranty and the option to buy DJI Care Refresh insurance. Now with that said, I highly suggest that you go to DJI Arizona (InnovativeUAV) located in N. Scottsdale. Ali and his staff are very helpful, courteous and savvy with all DJI products and accessories. I personally know Ali will go above and beyond what is required to make sure his customers are fully satisfied. If you have any questions or concerns, they will be answered promptly by someone that specializes in UAVs. They also do certified repairs in-house and deal directly with DJI for your convenience. Unlike Best Buy, Frys or the like, DJI Arizona specializes only in UAVs, and that is more beneficial than most people know or realize. If you are on the fence about buying a UAV, jump off it and go get one. They are an amazing piece of modern machinery, and no one beats DJI...and nobody in the greater Phoenix area beats DJI Arizona and Ali in service and customer satisfaction.

Im the owner of a DJIs gimbal and a drone. Very valuable to have local support, great job AZ store, friendly staff, clean place, well stock. And amazing experience the world class training with Christopher Tinard

Drone heaven with great smart sales people

DJI Arizona is our go to for anything drone or gimbal related. Super knowledgable staff, efficient repair department and conveniently located in Scottsdale.

Clean store with plenty of products on hand. Staff was friendly and helpful. Will be using them again in the future.

Great customer service friendly and knowledgable will defiantly be back

Awsome guys I came 30 minutes late and they still helped me!!!!

Awesome showroom with very knowledgeable staff to help you find the right device

This place is legit. Its clean, has a great selection of drones and the staff are very knowledgeable.

Also Good - And Thanks again -- Hal

Was very please with the service. Very. Professional and kind. Will surely come again for more purchases.

Very helpful!Shout out to Hunter!