Five Stars for Baker Brothers !!! We moved out of our house in order to replace all of our hardwood floors - 3600 sq ft.The Showroom Manager, Karie, was extremely knowledgable and helpful as deciding which floor to choose can be very overwhelming.The subcontracted install crew, Adrian and Victor, were punctual and were very mindful about cleaning up at the end of the day. We had some unexpected issues arise with the install which were solved quickly. And, most importantly, each board was installed with precision.We are very pleased with the final product and would highly recommend Baker Bros and Adrian (Tile and Stone Works)

I simply LOVE my new area rug! Kimberly was so great in helping me to find the right size and option, gladly wrangling an area rug down for me to test at home. When that rug didnt work in our space, she helped me to choose the perfect color and texture for my custom area rug. I am definitely going back for another custom area rug for the dining room space once the dining room set arrives! Couldnt be happier.

We had 3 bedrooms and an office tiled. The tile setters worked hard and kept the areas clean. There was minimal cleaning after the job was done. No more carpet!!! They even swept out the garage when they were done. Awesome job.

After looking at several other area flooring stores for wood floors, I found myself frustrated and disappointed…not only with the selection, but the high pressure sales experiences you go through at most flooring companies. I had started and stopped the process several times thinking I would just put it off again and deal with my file floors a bit longer, until on a whim I stopped in the Camelback location just before it closed on a Wendesday night and met Kim. Her warmth, humor, knowledge and consultive sales approach was a drastic difference than the situation I had to endure at the place prior. She asked me several questions about my home and what I liked, didn’t liked, and started pulling out samples and then went through process of elimination with me and after feeling like I would not find my floors, she nailed it I found my floors, but she took it a step further and encouraged me to take several large samples homes (I had been offered small samples previously, but it’s really hard to determine what will look good off a 6in square. So I took three home and came back the next day and we purchased phase one for our project which will start in a few weeks. Then we will be working with her on our tile for our bathroom and laundry and then again the wood floors for the main rooms of our home.I can’t say enough good things about Kim, except you need to keep her, as a person who manages sales people she is good. She is the kind of person that people like me will come back to over and over again because we can trust her and she is good at what she does.Bonus was she got us in well below our budget on this first phase of our renovation, which will end up getting her more of our business faster because she has built that trust with us. Thank you so much Kim for your patience and knowledge the past couple days, we cannot wait to continue our journey with you!Mike and Jennifer RadackArcadia

Baker Bros may not remember the details, but when we came to see them for the first time in early 2020, I had boring faux dark-wood flooring in mind for our office and employee lounge. Steve (7th st location) was patient with me and my wife and suggested something a bit different…Light-grey wood, on a limited-time sale, nice rounded-edges on the stairs – it was with their suggestion that we are so THRILLED with the result.When I was diagnosed with cancer, and we needed to pause construction for (a really long time) months and months… they honored the limited-sale price and kept our flooring safe in the warehouse until we were ready to restart.When our GC needed the floors installed quickly, Baker Bros found an opening for their install team to get our floors within the same month.Brightside Studios and myself are very thankful for Baker Bros (and Steve). We would recommend them to anyone.

The customer service I received was phenomenal. Deb was so helpful; provided advice and guidance as we stood in the middle of the showroom, completely overwhelmed. We had an old flooring sample, wall color sample and together we picked out something that went perfectly in my house. Thanks to all their staff for the great follow-up after product delivery and install. Just as good as when my last carpeting was purchased from there years ago. Thanks to all!

First time using Baker Brothers. I would recommend them in a Heart Beat over the big box stores for flooring. From the consultation to the Install all top notch. Scheduled time was delivered and Installer showed up on time and was very good and courteous. I worked with Paul for the design consultation. Giver her a call!

The two gentlemen who installed my carpeting worked so well together and were very professional. They were very kind to me and were a joy to deal with. They did an excellent job and were done sooner than I expected. I would highly recommend Baker Bros. From the showroom help picking out just what I needed to the install, a great experience all the way.

Great service, quick response, better quality at lower prices than Home Depot or Lowe’s. I strongly recommend them.

BUYER BEWARE. I ordered tile in early March (6 pieces) from a sample in the store. What was received was not even close to the sample in the store. You expect certain variation differences to a degree but this was really off, a complete different color and design. THEY DO NOT REFUND no matter what even if they send the wrong tile. We were never told that upon ordering that it is non-refundable. So we were stuck with picking something else out from the samples available and hoping what theyd send would be what the sample actually looked like this time. We finally received all 6 pieces yesterday July 19th. Not even close to what we wanted. If I had known that this is how Baker Brothers operates I would have walked away immediately. The tile is not even close, I would have rather gone to Home Depot and picked out something not even close to matching, since that is what we got anyway and paid much less and our project would have been done in March. Finally 4 months later we are able to fix the damaged tile with the most expense tile that is not even close to what we wanted. We are just want to be done with Baker Brothers and this whole experience. Worst customer service ever.

Kimberly at Baker Bros helped us pick out our flooring for our recent house renovation project. She was extremely knowledgable and helpful during the selection and ordering process. We would definitely use Baker Bros for any future flooring needs. Highly Recommend! A big thank you to Kimberly - we love our new floors!

Barbara was very knowledgeable and helpful with selecting the right carpet and pad, and with scheduling the installation. The fellow who installed the carpet was fantastic and did a first class job. We are very happy with our carpet and the Baker Brothers experience.

The salesman, Mike Palozzi, was very helpful and informative. We found the area rug we wanted and at a very good price. Would recommend Baker Bros to anyone looking for nice, higher quality area rugs.

CARPET LOOKS GREAT.THE MEN WHO PLACED THE CARPET WERE ON TIME AND VERY PROFESSIONAL. IN GENERAL, A VERY POSITIVE EXPERIENCE.

Our experience was great! Everyone we spoke to was helpful and informative. They gave us information on the different rug materials, styles, brands, and maintenance of a rug we already owned. They had a good collection of rugs and carpets in the store, but we found a rug we liked online and they were able to order it from the vendor directly. It was delivered much quicker than expected. All around, the communication, cost, service, and quality was amazing! We would definitely recommend Baker Bros!

We were in and out in less than an hour. Got what we were looking for, and in three days. Hired our own installer due to time constraints on project. Product and sales assistance was excellent. Will return.

We were so happy to find the rugs at Baker Brothers. They were very affordable, super soft underfoot, and beautiful patterns and colors. Kimberly Pawlowski was our design consultant in the Scottsdale showroom, and was very helpful, positive, and available.

The process for selecting and installing my carpet was seamless. Karie was helpful from beginning to end. Everyone involved was very professional and I could not be happier that I chose Baker Bros. I would not hesitate to recommend Baker Bros. and I will use them in the future.

You could ask for no better products and services than what youll find with Kimberly Pawlowskid and Baker Brothers. The entire selection and buying experience was fantastic. Highly recommended!

We loved the whole experience with Baker Bros for our new carpeting at our condo. Kimberly Pawlowski did an excellent job for us. We have very strict HOA requirements and she was able to find the perfect carpet and provided all the documents we needed. She kept us informed every step of the way. The installation was perfect. We definitely would recommend Baker Bros to anyone looking for flooring. They really seem to care about the customer.

Wanted to buy an area rug. They said they couldnt take it down. Seriously... terrible service. Waste of time looking here. Picture of the 9 x 11 rug I brought from World of Rugs at the Promenade.

Ordered tile from Baker Bros (Kerry-Hayden Rd store), to be delivered by Baker Bros, but installed by our own installers. Baker Bros subbed out delivery to Hauling Arizona, and their delivery guy hit column of our house with his forklift. Unfortunately for us, as it was the away side of our home (facing the grass), we didnt notice it until a week after tile was delivered. When we contacted Baker Bros with photos of the column with fork lift tire marks on it, we were told they would not repair or reimburse us for damages. Baker Bros Marcus was dismissive, saying he didnt know what goes on in our yard. If I could give no stars I would...go anywhere but Baker Bros. They dont have a good reputation because they dont deserve a good reputation.

Great customer service-- Jims expertise was a help in selecting carpeting and padding. Installation went without a hitch. I have purchased carpeting and flooring from Baker Bros many times over the past years. I consistently receive quality advice, product and service.

Based on our recent experience, I would highly recommend Baker Rugs.A few of the fibers in the two area rugs I purchased last year came loose. The salespeople in the store on Hayden and Chaparral directed me to Marcus in customer service. A representative came to our place to examine the rugs before we left town for the season. Upon our return I spoke with Marcus in customer service ——- he was was pleasant, responsive and extremely helpful in dealing with the manufacturer.The manufacturer replaced the two area rugs. They were derived by another courteous, pleasant and helpful employee named Jasper.All in all an A+ experience.

Kate is super helpful and informative. Great selections.

I only tried calling the stores and that was enough. Both stores condescended to my level when I was trying to get information on an Armstrong floor I had found online. I was never able to get any information from them (including ANY prices), I was too busy trying to answer all of their questions about the product that is not available online. One rep even told me to call back when I was ready with information about the product (I was looking at the product online as we spoke). I nearly hung up the phone on the second rep.A terrible customer experience.

Issues developed at our house that took over one year to fix. Learned that store personnel was unqualified to problem solve. Poor follow-up by supervisor. Due to the length of time to resolve, I called and left three voicemails with the owner and none were returned. I have owned eight houses in my lifetime and obviously issues arise. Working with Baker Bros was a very bad experience.

Delightful experience with Tomie. So helpful!

Good selection.