All I can say is watch out for paying your bill with cash. Paid my bill with cash week later my service was shut off. When I went inside to speak to them about this issue they told me it was 1 of 2 things either I didnt pay my bill or it was a system issue. They were very rude not helpful. It was basically up to me to prove it. The two young men working in that store Joseph and Matthew they need to learn some coustmer service. You do not talk down to your customers and be rude. . I think there is a big problem in this store if you pay with cash

Customer service was prompt to answer all questions and suggested the most updated products that met my personal preference.

Outstanding service from Matthew and his manager, Kelly Perez, who added a note to my file. This may or may not prevent a late charge on my next billing.However my issue is one of AT&T policy. When I received my billing on March 1, 2021 that was due on February 27, 2021, I called 611. The automated system told me:1) My account was subject to a late fee.2) My security code was not recognized and I was told to get a new one.3) After asking to talk to a Rep. I was told it would cost me $5.00 to do so. This is a bad policy and simply wrong!4) Although the billing issue date was 2-6-21, the envelope had no postmark to confirm when the billing was sent.The local P.O. clerk said: The delay was due to bad weather and AT&T uses bulk mailings that are not always postmarked.When I call 611, I expect to be able to talk with a Rep. and not a machine. And I do not want to be charged a late fee for a weather related delay.

Matthew did an outstanding jobGot me a new Samsung phoneTransfered all personal stuffAnd installed my new case.He took ALL the stress out of getting a NEW PHONE.I GET 3 BARS OF 5G out in the sticks of Judsonia in a metal house!!!Who YA!Thanks MatthewGood Job man!Ashley Overstreet

The lady helping me ( Kristen I think)Is absolutely awesome!!!!!Very helpful!!! And kind! A pleasure to deal with

I dont think you want to hear my story about at&t. I had better leave it right there.

Good service but a long wait.

Was very rude when I came into the store, no one was here the guy had his foot propped up on desk and didnt care at all seemed mad actually he had a customer

Havent been to this store yet but have been to the one in Shawnee Oklahoma and they were very helpful!

Went above and beyond to help a family member with her phone problems.

Super helpful and friendly service. They took time to listen and help with all my needs. So thankful for the reps at this store! Thank y’all for doing such an awesome job and caring so much about your customers!

Zachary was extremely helpful, courteous and kind. Best customer service I have ever had at an AT&T store!!

This afternoon my phone screen shattered and I desperately needed a phone before our move to Washington. I went to the Race Street store- they told me I wasn’t on the account and it would take 24 hours before I could be and told me to come back tomorrow or the next day. I knew that wasn’t true because a month earlier I went in to look at a new phone. That time they suggested I wait till the newest phone came out and come back then. So I did at this time because my phone was shattered. After being told to come back later I went to Beebe Capps store 30 minutes before they closed (had to wait over 30 minutes to be seen at Race) to see what I could do about the glass falling out when I held it. The two guys in the store were more than helpful! They showed me all of the phones and helped me pick out the one I now have (I love it). I did not have to wait to be seen or asked to come back later. It was amazing! The guys are hilarious and makes the visit more than making a sale! If we ever need anything while we are at Fort Lewis we will be giving Beebe Capps a call first!!

The attendant (Zachary) was super nice and helpful. We walked in at around 5:40 and the store was supposed to close at 6:00. He stayed with us until the process was complete, which was past 7:15.

Kelly was very nice and super helpful and had awesome patience giving us her full attention! Great employee!!!!

It was really good! Kelly and Zach are always very helpful!

Zach is great! He is very kind and helpful. I don’t even have an ATT phone but I will be back for the merchandise in the store.

Zach was very knowledgeable and helpful, He did exactly what I wanted . GREAT GUY, I recommend that you ask for him.

I went in there to buy a phone and a tablet nobody spoke to me I was in there for almost 10 minutes and no one said a word.

My husband and I have been loyal customers since 1982, and have been so frustrated with trying to deal with this company that we have been thinking about other options. Today was the first and ONLY time I have been please with the customer service of any AT&T employee, whether it be in person or on the phone. I will drive the hour and half it takes to get to this store each and every time I need help, information or to make a purchase! Blake was absolutely amazing, and the other employees were helpful and kind. Thanks Blake!! We will remain customers because of your efforts!! AT&T is fortunate to have you. So are your customers!

Sammi did an excellent 5 star customer service for me.

The young man that always seems to be there and helps me is great! He is knowledgeable, helpful and nice. He is my favorite person there to get help from.

These guys are awesome. I cannot say enough. They go above—above and beyond. Unbelievable customer service, someone should give these guys a raise!

Good service provider

Great people that help you for a change. I love it

Naomi was absolutely amazing and beyond helpful! Definitely made a returning customer out of me.

Great service, thank you so much for your help Zack.

My experience at this store was more than AWESOME, the best part, i do not even have my phone service with att, but i will be changing that REAL soon😆

Zak is the best . Zak knows and how to solve any problem. The customers just love ZakThank you ZAK

I was pleasantly surprised my wait wasn’t very long and I actually talk to a person who solved my issue Whether quickly without all of the automation and line to line keep up the good work.

My experience at this store was first rate. The young man who worked with me was very knowledgeable, cordial, and efficient!

The young lady in this store was very kind and didnt call me an idiot because I couldnt get my phone turned on. Well she didnt while I was in the store.

They are the best. Thanks always to Zack.

Natasha took very good care of me and knew exactly what I needed!

This store good. Nice people

I really don’t think they even deserve 1 star . There were two ladies in the store one was a blonde lady and the other a brown headed lady and they both kept on gossiping about us. like we pay for our stuff we not the same sus 😂😂 get better workers cause they suck.

Always great service...Zach is very knowledgeable and helpful...A+

Each and everytime I’ve gone into this store I’ve had such a positive experience. They are very knowledgeable and helpful with any problem that seems to arise.

Kelly best service in town

Staff is great and knowledgeable and this location beats the heck out of the one across from Walmart - line isnt as long and the staff actually treats you like theyre happy to help you no matter what you need whereas the other store treats you like youre a nuisance if you arent buying DirecTV and a new iPhone. I absolutely love my experience every time Im there!

Great customer service

Great service there

Knowledgeable people. Very friendly and helpful.

Clark was knowledgeable and very helpful with my needs.

Bobby Adams is the best salesman in Searcy

Its ok but niy as nice as the race st store

Staff at this store was very good.

Worked very hard to solve my grandsons problem

Absolutely awesome service!

Not a very good selection of products and service is slow

Zach and Theida are the best !!!

Customer service was amazing

Amazing products and employees

Great people

Friendly people