Had an awesome experience here at Seaside Chrysler Dodge. I was given a good offer that I couldnt refuse I had even tried other places in San Jose where I was laughed at for trying to negotiate. Here I was treated way better and they where willing to negotiate, the customer service was awesome! Joel and Ivan where super cool people very down to earth very straight forward but also very helpful with negotiating the price. I got the usual stuff water, soda, popcorn. The day I went to pick up my car I was given burritos from el charrito which was super cool! Id definitely recommend this place to buy a new car.

Just moved to the area and ran into a tire problem with my Jeep GC. The team here were incredibly friendly, very professional, and all around excellent! Chris at the front deserves a medal for his customer service. Highly recommend their service team!

Awesome experience! I got a great deal on my trade-in and everyone was super helpful, answered all my questions and took great care of me. Love my new Trailhawk!

ONLY giving one star to dealership unwilling to repair the damage or offer replacement of truck or compensation for the damages. The whole process of buying was fairly easy, besides manager had attitude when selling, saying hes staying late at work making me a favor. really though? Didnt really seem to care to sell the truck. Otherwise, they gave me a decent offer for my trade in, and even delivered truck to my house. The only problem is truck came in with interior rear glass seal damage. someone cut it and placed a duct tape over it. I either want a truck replacement, or just a seal replacement or a fair compensation for the damages. They are offering me a WHOLE GLASS replacement which is absurd. I am not replacing a new rear glass on a brand new truck.

This was our first time to visit this dealership I must say we were pleasantly surprised.1) They have their COVID-19 safety procedures very seriously. We feel very safe for doing our business over there.2) We bought RAM 1500.Our vehicle was also ready sooner than Expected. I never saw the loan procedure so smooth. My credit was also not good but I got my approval less than 15 mins. They gave us very good deal, Better than all other dealerships in California. We are from Sacramento but we will be back for our next car and will spread the word among friends how pleased we were.Thank You for treating us like family.

I highly recommend this place, they are very attentive to their customers. I got my vehicle from here over year ago and since then they have given me great service and answered all questions and addressed all concerns I have had.

Awesome customer service. Best salesman Ivan Padilla. Thank you for such a smooth experience on purchasing my vehicle.

I bought a 2015 CTS V Sport from Seaside, sight unseen and had it delivered. I cant say enough good things! The car is beautiful, the transaction was easy. Jose was my salesman and he was great; sent many pics and a video. Bruce, the delivery driver was awesome! The car is in primo condition, as described. I am 6 hours from this dealer and they still delivered the car. This whole transaction was pretty scary, as I had a bad experience with a dealer in Fresno a week ago. I highly recommend Seaside CDJR!

The parts department really overcharges on the services they offer. I really felt scammed by their prices but didnt have time to go anywhere else due to a family emergency. I would not recommend anyone to go here.

I purchased my truck from Alex, financed with Jose, and was also helped out by Richard the Sales manager. It was an exceptional experience, I highly recommend them.

They don’t do the work you pay for, they destroyed my 1995 Dodge Ram Cummins and won’t fix it. 15,000 dollars wasted, I’m going to court to sue this company ASAP

When you make an appointment it does not matter the worst service department in the world, i scheduled an oil change for 10:30 the estimated wait was 3:30 hours because of all the walk ins. Would of been great that when you know your busy you tell the customers before they waste time to show up to your crummy service department

I gotta say when my family and I showed we were greeted with enthusiasm from CJ he went above and beyond when we were looking for a van that at first we thought was there but then it wasn’t. He then showed us other vans that had the specifications that we were looking for. He made us feel welcomed and great, not only that he was helping us on his day off he made sure that we left with a smile on our faces. I got to say the customer service from the crew is phenomenal.

On January 15th we took my Jeep here to have a shock replaced. They needed to order the part and it was on back-order. No worries they said, itll be about 2-3 weeks and we will call you. Fast forward to 3/1 (6 weeks later if anyone wants to keep track) and still no call. So we called them- requested an appointment for today 3/3 at 8:15 am & was told we could wait for it. Today comes, no we cannot wait for it but they will call us around 3pm once its done. 3:30pm no call. We call them and OH THE PART ISNT THERE...... 7 hours later. They arent sure who we talked to that confirmed it was in. We go to pick it up since apparently wasting our day is all we can seem to do here. Service rep told us it must have been a wrong number that we called......... Please explain then exactly how we had an appointment on the books when we arrived at 8:15am that morning?In conclusion, do not go here if you want service done in a timely manner. Do not go here if you wish to be blamed for their shortcomings. Oh and even if you talk to someone in their building be prepared for them to tell you it was a wrong number, even if that wrong number had all your vehicle history AND booked the appointment for you in their system.What. A. Joke.

Excellent customer service reps, particularly Mr. Surratt who is a true professional and should be recognized by the management team for the way he interacts with customers!Additionally, shuttle service to/from residence is excellent! I was expeditiously provided shuttle service and was promptly dropped off at my residence and similarly picked-up to be brought back to the dealership.Unfortunately (comically..) I have had to use this excellent shuttle service too many times, and had to endure multiple interactions with the excellent customer service from Mr. Surratt, as multiple successive appointments were made only to be told later that the repair was unable to be completed due to some issue. Though Mr. Surratt and the shuttle service are pleasant experiences, you can only have so much of a good thing..My experience started with coming in for an oil change early on a weekday afternoon. I was told that they were unable to get to it that day and was advised to make an appointment for the next day - which I did. Understandable, but I was under the impression that I was able to come in for an oil change without an appointment.. regardless, they were unable to get to it that day.I came back the next day at my scheduled time with no issues, but I never knew oil changes could take 1 hr 50 mins to complete. Though they were likely just under staffed, I thought having an appointment for an oil change would of designated someone to my vehicle.After leaving, I received an “Automobile Status Report” e-mail from the dealership listing multiple repairs that “require immediate attention” (would of hoped to have received this report before leaving). I called the service department the the next day and requested an appointment to repair some of the major issues listed in the report. I was given an appointment for the next day.I returned to the dealer to drop off my vehicle and was told that only a portion of the requested repairs could be dealt with due to parts needing to be ordered for one of the repairs. Though understandable, I would of hoped to have been notified before coming in so I could have just brought in my car when all requested repairs could have been completed on the same day without having to setup another appointment.I was notified the next day (Saturday) that my parts were in - I even received a letter mail the following day (Sunday) that also notified me that my parts were in and to make an appointment immediately or else the parts could be used or sent back (I’m impressed on how fast that letter mail came in.. maybe a little unnecessary, but impressed nonetheless). An appointment for the following Monday was made.On this scheduled appointment, I was told that they were unable to complete the repair due to a tier 3 technician being unavailable. I was told that there was a possibility that one would be available later in the afternoon and that I could leave my car, but was subsequently advised that the likelihood of the vehicle staying overnight was highly likely. To the dealerships credit, they were willing to provide a complimentary rental (by request). I ended up not taking up the rental and made an appointment for the following day so I could have my car for the day. I was also told that they put their hands on the part to ensure the part was actually in (a much appreciated additional check).On THIS scheduled appointment - after dropping off my vehicle and provided the aforementioned excellent shuttle service back to my residence, I received a call from the dealer that they had the wrong part and that I would have to come in another day once they received the part. I was told by Mr. Surratt, who clearly empathized with my situation, that he would not make another appointment until he had hands-on the part required for the repair.I am currently awaiting for the contact back from the dealership.The hilarity of the sequence of events is suppressing my frustration, but I would hope the dealership would be able to provide a reasonable compensation for this experience..

Had my 2016 Dodge Challenger refinanced there. I had a pay off of $11,500.00. I trusted them to do the right thing which obviously didnt happen. The amount they ended up financing was almost $10000 more than what I was trying to refinance. Somehow my $11500 payoff turned into $40,000 im sure the 23% interest charge didnt help. I called Chrysler Capital Auto to request a payoff quote which they said was $22,000. I went there to have my car serviced and decided to go talk to the finance depart about my loan they said they could refinance it again and to let them run the numbers. I decided against.it before they even gave me the final numbers. Discovered later that day that over 10 hard inquiries had been done to check my credit. BUYER BEWARE!!! READ THE CONTRACT!!

If it were up to me, Id give the PARTS DEPT zero stars! I ordered a part that Steve said would be in in a few days... those few days turned into a month. When I received my part it was the wrong size wheel! I went back for a refund and the staff were professional and blamed me for not giving them a VIN #. They also charged me $100 more for the wheel. DO NOT GET SERVICED HERE. They are overpriced and do NOT keep their word! Save your money and go to Sullivans across the street.

Brian was awsome got me a good rate and a good deal for the credit I have. He was great to work with and I enjoyed my experience b.s.ing with the others there. Definatly an enjoyable experiance.

Have always had great service when we take our van there. Friendly and helpful staff.

This was our first time taking our vehicle to this dealer for service and I must say we were pleasantly surprised. They have their COVID-19 safety procedures down better than the other dealers we have been to lately. It feels like they go above and beyond what is strictly required to make their customers AND employees feel safe and protected. Our vehicle was also ready sooner than estimated. We will be back and will spread the word among friends how pleased we were. Great job service team!

I traded in my car and leased a new one from here and signed NRL for releasing old car. All Seaside had to do is submit that to DMV, but they did not and on top they do no respond to my queries via email/phone for months. Now I have to pay registration fees + late fees before it goes to collection agency, yet no response form Seaside Chrysler team.I do not recommend leasing/trading in cars here.

Didnt do the work on my truck and pricy

Just purchased my wife a 2021 Durango SRT! Awsome vehical, good times to come. Alex was our sales man, I would highly recommend him. Alex got me the deal I wanted and did everything smoothly over the phone. When I arrived everything was ready to go and worked out flawlessly.

Car wheel seized up on vacation near town. They were very helpful and fixed it quickly!

Made a reservation a few days ago to test drive and buy a 2019 Jeep Wrangler unlimited. I have searched high and low for one. We arrive today, for them only to tell us they have sold it yesterday. We didn’t receive any type of phone call letting us know that someone else was interested in it. Horrible customer service.

In the market for a RAM rebel but willing to settle for a Lairame or Big Horn with the right options or put in an order. Decided to come in to test drive any 1500 model, but the two knuckleheads up front talked me out of it. I’ve never been out for a test drive and had a salesman try to talk me out of it. A waste of time, and you have definitely lost my business.

Josh in the parts department and Steve the elder man are professional and I love their great attitude every time I stop in, they are very helpful.Thank you

The guys at Seaside CDJR were awesome, especially CJ! They were able to help me pick out the exact Jeep that fit my taste and kept me well informed on what showed up to the lot until I got what I wanted.

This place is very clean and the staff are amazing .

We traded our Kia optima for a renegade trailhawk. the salesman that helped us was very friendly and give us his opinion about a lot of things without being boring or pushing us to do what he recommended. the same with the manager and the one that does the paperwork. I recommend this place 100%, I know Im coming back again for my next car.

BEWARE: Sold our vehicle to dealership and was stated 10-14 days to collect a check from them..Took 6 weeks and several uncomfortable confrontations to finally get paid..Dealership had sold the vehicle and were funded many weeks earlier..We were lied to and treated poorly..!!!

Great staff, very friendly when I arrived. Milton is always very helpful when I stop by.

Raya and Anthony did an excellent job helping us fix our van in a timely manner. Beyond completing the necessary fixes, they completed a 4 point inspection and found a few other things that needed to be fixed and went ahead with fixing them. They were adamant about contacting our warranty company and getting the work paid for. Raya in particular knew we were in a hurry because we were traveling up the coast in our van so did everything he could to get work done that usually takes 12 hours in one day. Anthony communicated with us every step of the way and was sure to keep us updated with what was going on. What an amazing team effort! We feel very lucky to have wound up in Sea Side, of all places, to get our van fixed.

I originaly had given the Seaside Jeep Chrystler Dealership a (2-STAR) rating because for some reazon they did not honored all the discounts listed on their website at the time of my vehicle purchase.There was a second issue/reason, probably the biggest reason asside to the discount not being honored but I choose not to discuss it because Im over it and Im very happy that management was able to resolve for me.I wanted to discuss the 1st. Issue because I beleive that all advertized deals should be honored.The 2nd. Issue was probably the biggest issue and it was something so basic that I just rather not even mention so that it stays behind and forgotten without discussing circumstances or any names.After talking to management about the two issues, they determined they wanted to help and make it right for me and because they fixed the situation and made it right, the way it was suppose to be from the start, I can respect that.Big thanks to Bob Dillard for making it happen, your a good man Bob! ...My respects for you Bob!Thanks to Richard Sutton for making it right!because u listened to my sittuation and offered to help as well.Integrity is everything. .........Is key for success!

Great service department.

Didnt explain cost

The worst and the most disrespectful customer service I have ever experienced. I had been shopping 7 different dealership for a new 2020 RAM Limited. Jeffrey Javier was the only one out of all the dealerships I come into contact with that was completely rude and out of line.This dealership is obviously a low volume dealership that cannot compete on price and most definitely customer service. There are too many other dealerships and salesmen that will earn your business in a professional manner as oppose to Jeffery Javier and Seaside Chrysler.

Going looking for new p/u,

Oh my we got what we wanted with no hassles!!

Very friendly and patient staff who give prompt, honest and professional advice. I took my car in for a recall and they were on it very efficiently. Their courtesy shuttle service is great - and so is their coffee. Ill be back!

Very crowded lot making it confusing and difficult to get turned around when you miss the poorly marked service area.

Very friendly, helpful and efficient!

Lying, con artist salesman Brian Sandoval tried to rip me off!!! Bad news, shady mf

These crooks sold me a car worth 6.500 for 9000 bucks they knew it had a bad turbo on it but they still sold it to me after just resetting the check engine light off by ....then a 1000 miles later(only) the check engine light came on...the turbo needs replaced....3000 dollars on top of 9000 I payed for that car with a known defaults and they wouldnt even help fixing it .....stay way from these people....they even swapped the brake pads around to avoid putting new ones on......they fully ripped me off and are totally fine with it....!!!! I only drove the car for 1300 miles.....! After buying it....

This has been by far the best dealership service department that I have dealt with in my last 30 years of driving a car. They pushed my warranty company to fix my truck with OEM parts instead of cheaper after-market parts. They also did an exhaustive suspension clunk investigation and at the end didnt charge me for their two days of effort. The front desk staff is knowledgeable of the cars they service and have been nothing but exceptional. I will definitely be using this service department again in the future!

This was my first stop in looking for a newer vehicle. My intention was just to look and get an idea of what I wanted but left with a vehicle that night. I test drove and checked out a few vehicles but kept going back to the first one. Our salesman, Rafael was amazing. No pressure and full of information. I highly recommend him. His manager was also accommodating. I felt valued as a customer and appreciated their patience with me while I got a copy of the title for my trade in. Plus I left with the vehicle I wanted at an awesome price! Thanks guys for a great experience!

Just purchased a vehicle from this dealership what an awesome experience John Silveira did a great job getting the deal done he came in on his day off to do the sale I highly recommend him if your looking to purchase a vehicle 🥰🥰

Went there today for a sun roof key for our Jeep and they knew nothing. Said we need numbers and such.Yet they sell them on Amazon..Dissapointing thumbs down for the service department.

I had an extremely positive experience here. Z was my salesman and was very friendly and professional. Great price on a great vehicle.

I got my Fiat here when it was Cals and continued to come here for service. I called about an oil change today when I was abruptly notified that they are no longer servicing Fiats but only after I was forced to spend nearly $1,200 worth of service not even TWO weeks ago. I definitely would have appreciated if someone had shared that detail with me.What a disgusting sham of a business!!!!

I previously had a bad experience with my last car transaction. I decided to give Cals a try since good friend of mine referred me to a sales man named Richard Sutton. Richard made my experience there very pleasant. He not only helped me find a car in my price range. But actually kept it at the payment that I wanted. It was nice dealing with someone who goes the extra mile for their customers. I am planning to be a long time client of Cals, since my experience was great. I will definitely refer all my friends and family to this dealership.

I have leased my last two (and first two) vehicles from this dealership- both times the respect and care that I was shown was greatly appreciated. As a young female buyer, most would try to take advantage and up-sale me. The salesmen and managers were truthful and helped me leave there happy, after various hours of indecisiveness. Thank you: Bobby, Kam, Jeff, Jose, Zein and Paul. You guys have made my car experiences delightful. :)

Okay, I know that going to the dealership is generally more expensive than a non-dealership mechanic, but Seaside Chrysler Dodge Jeep RAM wins top prize. On Feb 13th, I took my 2009 Jeep in have the tail light checked. I nearly fell out after a 4-hour wait, $160 diagnostic eval, and being told that they couldnt identify the problem and suggested I come back, which they estimated will cost another $300.00. ITS A TAIL LIGHT, NOT A CUSTOM PAINT JOB! I gotta find another option because theres no way Im going back. Also, they can forget about me buying one of their new cars. If they screwed me in the service department, I can only imagine what theyll do to me on the sales floor.

Anthony at customer service has a excellent professional attitude towards its customers.... Recommend him highly to anyone that doesnt want to deal with peoples attitudes ...

Horrible serviceEmpty promisesWORST CUSTOMER SERVICE I have ever received and it all starts at the top with the GM.I had to deal w the GM assistant gm, sale manager and a salesman. Then I had 3 different finance managers I had to deal with.I had to follow up on vehicle getting to the dealer, then 3 different times to Get the leather put in. Also, i paid for a mopar lifetime and received a 10 year 100,000 mile warranty.BYE FAR MY WORST CAR BUYING EXPERIENCE.Go elsewhere and spend your money don’t waste your time.I will never recommended someone to this seaside for a car/truck new or used.

This had the makings to be one of the best car buying experiences I’ve had, but to my disappointment the experience fell short. On the positive, I was traveling 150 miles to pick up a car site unseen. It was the car I wanted and had chosen. I had pre-negotiated the deal and was happy with the number agreed-upon feeling that it was a fair market price, meaning that I didn’t get a deal, but paid the market dealer rate. Two of the stipulations I had was that the car would be detailed and that there was no blemishes on the car. I worked with Eddie who assured me that there was not a single blemish on the car and that the car would be appropriately cleaned. My travels got delayed and delivered me after closing hours, Eddie & Heather stayed late to accommodate me which I appreciated. They had me in and out quickly and Heather was particularly great with moving through the paperwork with speed without pushing the additional extras that so many dealers push.I was disappointed to find that there was one blemish on the car, a dime size chip out of the front bumper which Eddie indicated he hadn’t seen and would talk to his manager to see if he could do anything about making it right, but as it was after hours nothing could be accommodated at that time, I accepted as is as I had a 150 mile drive in front of me and decided it wasn’t a deal Killer.I love and I happy with the car purchased but the disappointment continued when Eddie said there was nothing he could do to make the chip in the bumper right. Additionally, I quickly realized that the car had not been detailed and had only been cleaned, I subsequently had to pay to have the inside professionally detailed myself. Two days after my purchase I received an email from another salesman at the dealer offering the car I purchased with the identical Vin number for $1,441 less than I had paid. It took me asking three times before I got a response which was “I’ll clear it up. No problem”. It took four more follow-up attempts on my part before I got the response back from Eddie “who is this?”. Really??? I had to remind Eddie of the email and the situation to which she offered a very unsatisfactory response that I got a good deal on the car is mine and the deal was done.I am very happy with my car. I am not happy with the lack of transparency, the non-willingness to step up and make small things right or even offer an explanation. It was a transactional experience where I was left feeling like I was just a number and a paycheck.

Service department is great. I will definitely be doing my vehicle service here from now on!

DO NOT BUY A VEHICLE FROM SEASIDE CJDR: They have a history of raising prices on vehicles called, Bait and Switch. I saw their ad for a Ford F150 for $12,000. I spoke with on-line sales rep (whose name I wont mention just yet) and agreed that would be the price with taxes, etc. Being over two hours away they shipped the truck to my home, I signed the papers, taking their word on the agreed upon price, and when I read the sales draft later they raised the price to $13,999. That wasnt enough for them, they then added on fees for an additional $2,000 for items Ive never heard of and certainly did not approve. I was over charged $3,893. Plus the truck arrived with a missing fuel-filler lid and a torn drivers seat.Now reading further reviews I see they have priors for frauding consumers out of money.Theres no excuse for this but just greed l, or, business is so bad theyre lying to customers and ruining their reputation over a few thousand dollars per vehicle.Follow-Up: Ive been told the dealership was going to, look into my complaint but as of Feb. 20th not one word. They dont want to have to admit they are dishonest, no word at all.

So far my purchase has been great! My salesman was Joel, great guy! Worked with me, gave me a fair price for my trade in and a great truck! Joel listened to what I wanted, worked to make it happen. My truck still needs to go in for service on a few things.My truck has now gone in for service and frankly I dont know what to say. Ive owned it for 4 weeks and they have had it for 2 weeks. They put a car on the lot for sale. The seat back hanging off, tailgate tweaked, ac doesnt work and smells like smoke. Now I realize its a used car but it was for sale and a 2015. They clearly didnt wanna spend a dime until they have too. There is nothing thorough about what they do. I really wanted to leave a good review. But I cant its taken two weeks to do an ac condenser replacement and its still not done. This place is by far the worst dealership Ive ever dealt with. I really wish I wouldnt have boughten a truck from them. No management or staff has contacted me to apologize or speed anything up.

Richard Sutton is an excellent salesperson with lots of knowledge and personality. We specifically went to him to buy a new vehicle with a trade in. He made car buying a pleasurable experience for a change.

Bad serviceLiesEmpty promisesWORST CUSTOMER SERVICE I have ever received and it all starts at the top with the GM.Go elsewhere and spend your money don’t waste your time.I will never recommended someone to this seaside for a car/truck new or used.

I am a fleetmanager for a company and we have 10 Fords an one Dodge in our fleet. With doing my shopping this time Dodge gave us more for the money. So now we have two Dodge trucks. Had no problems with the staff they were excellent and if I had a question and they didnt know they would bring up specs on the computer for me from Dodge.

Found a new car on two different public web sites at this dealership at an unusually good price. Asked to reserve the car and got reply from their internet manager apologizing that they have been having computer issues and the price is incorrect. He revised the quote to higher than what a competitive price would be. The public web sites still show the deal as available. Questionable practice. I would recommend staying away from Seaside Dodge Crysler Jeep Ram.

My wife and I were looking for a low mileage used truck and found one that matched our criterion on the Seaside Chrysler Dodge web site. We went to the dealership with some trepidation as past car buying experiences involved tiresome haggling and time consuming game playing. It was so different at Seaside! Our sales person, Jeffrey, was knowledgeable and accommodating, but not pushy and we felt like he was a good advocate for us during the entire process. We had done our homework and had a good idea of the value for both the truck and our trade-in and we quickly got to an offer for both that was fair both ways. The Finance Director, Paul, was very gracious, and took us through the paperwork process quickly and other than an offer of extra warranty coverage, there was no after sale selling. Their follow up has been great-- they want to be sure we are happy with our purchase. We couldnt be happier-- with our new truck, and the sales process at Seaside. We will go back there if were in the market again.

Got a new car at very good price. and car configuration FWD, 2.4L, 4 cylinder Cherokee serves great for what I wanted. Internet Sales department Mr. Zein very helpful

Extremely friendly and honest folks truly no hassle no pressure easiest Carpenters Ive ever had.

DEADBEAT DEALERSHIP DODGE DONT BUY HERE!I am vendor, and they are refusing to pay me for my services even after 6 months appealing to management they wont even call back and tell me FO they just dont pay.The back office staff and management is so incompetent, Now i have to spend my time taking them to court. DEADBEAT DEALERSHIP DONT BUY HERE!I Have serviced dozens of dealerships over past 20 years and this is the first DEADBEAT DEALERSHIPIve served.I own property near one of the enteraces of this auto center my panel van will look good with DEADBEAT DEALERSHIP DODGE on the side.

Ive purches 3 vehicles from Cal. In my experience, theyve always been upfront in our negotiations. Although, I wouldnt call it a negotiation. I typically tell them what Im looking for, how much I can put down and the type of payment I want, theyve always delivered.My wife and I always liked visiting the dealership. There arent many dealerships that treat a woman as an equal, they do. Give em a shot.

Service department very nice and get the job done!

Bought a car there and adding stripes was part of the deal.Stripes started to fade within a year and started peeling there after.Called dealership and was told to bring it in. Brought it in, showed service manager and he agreed it failed way too soon. They were supposed to get back to us, never happened. called numerous times and was repeatedly told someone would get to us. Again never happened. Showed up in person,talked with sales manager, Bobby, he assured me he would resolve the issue. Never happened. Sent registered letter to general manager, no response.All calls go unreturned. Guess our next move is small claims court. Beware of buying from this dealership. They are only interested in making sales, not you.1 star rating as none was not an option.Wish I would have read reviews before doing business with them

Trying to file a rust warranty Claim on my Jeep Grand Cherokee The manager TIM started it back in December 2019 didn’t hear anything from him and played phone tag with the staff for months always what’s your name will call you back and I never heard from them so I went in the new manager Michael he took more photos and resubmitted the claim this is last month in a August already 7 months later he said he would call 2 days later we are in September and I haven’t heard from him called twice today same thing what’s your name and number will call back I’ll will be dropping by since it’s useless to call almost a year and they haven’t resolved or even told me if it’s cover under warranty 7 months and not one damn answer

Really great salesman especially jay went over and beyond for customer satisfaction

HORRIBLE SERVICE MUST READ!!! Due Bill Issues!!!Long Story!Bought a jeep in May 2018 and made a deal to include tow package and had a Due Bill. After, not receiving a call from service department to schedule appointment for installation. I was the one calling and calling, per service dept. they had no knowledge of the situation and the Due bill was not located and there were no notes in their system. After a few months I was finally scheduled for installation. Took it in and they installed tow hitch only and not the tow harness. I spoke to the manager that day and per the conversation it came up that for the model and year of my vehicle had no actual harness was available in the market and was going to be available till Nov 2018 at that point that was about 5 months away. Now Nov came still no call so called myself and again same scenario they had no knowledge of anything in their end no note in their system. Back and forth so again finally had an appointment when I got there they kept on giving excuses after excuses. They reschedule it because no actual tech was available and adviser and manager told me to come back a few days later to drop off car and get a loner since it will take all day. To my surprise get there talk at the time my appointment was scheduled 7:30 am (30min drive from home) and manager told me I had to receive a call from adviser to confirm there was a loner car available. So technically my appointment was in their system and front desk guy checked me in without issues. So basically since no loner car is available i can’t do anything since per them it’s an all-day task. So again i lost time from work and now they service manager is saying that why are we just bringing in car if car was purchased in May 2018. Again I told him that harness was not available until Nov and it’s been back and forth calling and them not knowing what’s going on so basically they are the ones without any communication. I dont recommend this place go somewhere else, plus really think about it regret buying a Jeep with all these issues should have gone with another Make

No star at all. My truck was returned to me today in very poor condition. I noticed my truck had been ransacked by whomever serviced my vehicle. The reason for service was ignition. Since when did opening all the compartments in my truck have anything to do with replacing the ignition. I am livid and am looking forward to speaking with a manager. Also the old part was left in the truck, which I understand but did it also mean taking every part to this ignition and stuffing it between the seats?. Like really, couldnt put it in a box and place on the ground. 😲😲😲😲😲😲

If I could give them zero I would.Basically we were given a total bait and switch scam. Initially we found the car we wanted on the internet. We agreed on a price (via texting) with Rodney Golden. We drove 3 hours to see the car. My husband took the day off from work. We arrived and drove the car. We were then given the paper work to review (after sitting alone at a desk for 60 minutes) it had the final price $1000 higher than what we had agreed on in writing. We verbalized our surprise and showed them the texts with Rodney and the deal that we had made prior to our 3 hour drive. They said that price was impossible to honor as the dealership would lose money.They then sent Rodney over to talk to us. He didnt seem the least bit surprised, never apologized and said it must have been a mistake and stated that there was no way he could honor that deal. EVEN THOUGH IT WAS IN WRITING. We were completely disgusted. We were then offered to split the difference after they initially refused to move off of the sticker price. We were so exhausted and upset after driving 3 hours and waiting almost 2.5 hours by this time, that we acquiesced just to close the deal and get out of the dealer as fast as possible. Then after another 1 hour wait we were able to sign our documents.Stay away from this dealership!!! They are total scam artists.Remove review

Service department is a nightmare. Problem with Promaster was not diagnosed correctly until warranty had expired and I was charged for repair. Service rep claims he did not get phone messages, so I sent emails...7 in total over a three week period that were ignored. Various features on the dashboard became nonfunctional after they upgraded software and they have failed to fix all and wont tell me if I will be charged for repairs. Lies, lies, and more lies.

I had a really bad experience with them ESPACIALLY JEFF, I called before i go to there store and we agreed on a price for a car and because i live in Orange County i had to drive 6 hours to get there. And guess what !! When i got there everything has changed they ignored that they have accepted my offer nevertheless they did not have any proof that the car was inspected before they offer it for sale i kept asking for the papers that shows what was inspected in the car but all i can hear is we dont sell any car that had any kind of damages on it and when you ask for a proof they just jump to another thing trying to get out of this subject. At the end you have to be careful when you go there and TRUST NO BODY !.

Most excellent dealership, 2017 1500 EcoDiesel truck is sick. Awesome truck

We decided at the last second to just glance at the cars here, as we were drawn in by the appealing prices they had on the smaller Fiat 500s (the Pop, I believe.) Well, just a couple hours later, we drove off the lot in a brand new Fiat 500x, with a fantastically priced lease, and complete confidence and trust in the staff here. We specifically worked with Steven (one of the salespersons a.k.a. Steve), Bobby, and Paul in financing. They were all very helpful. Steven was very patient with us, and did not pressure us at all into anything. Bobby was Paul was more than willing to explain any of the portions of the financing to us, and we greatly appreciated his honesty and openess. The paperwork itself took only about an hour and we might have been out faster if we didnt test drive a couple of cars. We effortlessly traded in my vehicle, which ended up having a good amount of positive equity, and applied that towards the lease. Bottom line, if youre looking for a good vehicle, great lease, and helpful service, give this place a shot. Check it out!

We had an appointment at 9:30 for a recall issue on the airbags. We dropped the truck off and ran errands and ate lunch. By 12:30 we started to wonder whats going on. My husband calls and they hadnt even started on the truck. They said that by 2:30 they would have more info. Really? Three hours and nothing has been done? Well we head over by 2:30 and still they havent done anything. That means in 5 hours we left our truck to be serviced and got nothing done! These people are the worst! Dont take you vehicle to be serviced here!

The dealership was upfront and really worked hard to achieve a deal that worked for our family. They were very professional and we are satisfied customers.

Come over and buy your car friendly people I purchase my jeep wrangler mmmmm easy to walk away with what you want

This dealership needs to be shut down. We have had multiple issues trying to get our oil changed and we finally had to speak with the GM since our issues were not getting resolved with the service advisor or service manager. The GM, Mr. Woods proceeded to tell my husband who is active duty military that he pays our salary and belittling the military in every way possible. I’m appalled that instead of trying to take care of the customer and remedy to issue at hand, he decided it was fit to ask for my husbands commanding officer instead and continue to belittle a service a member. Please do yourself a favor and find another dealership!!!!!!!!!

Slimy and UNTRUSTWORTHY corporation. They DO NOT care about their customers. They take shortcuts in repairs and they DO NOT take responsibilities for their actions. I came here to fix a noise in my transmission and a sticky clutch. After 4 months and over $3000 in repairs they returned my truck in WORSE condition than I had brought it in with paint damages, unsafe repair and full charge. My next mechanic told me they DID NOT BOLT MY TRANSMISSION IN ALL THE WAY, THEY INSTALLED THE WRONG CLUTCH, THEY REFUSED TO WORK WITH ME. I went as far as taking the owner to court where they lied under oath and took me for more than $3000 and almost a year of inconvenience. DO NOT GO HERE THEY WILL SCREW YOU OVER

Appreciated the time and effort put in. Very clear communication and quickly responded to all of our questions before visiting dealership.

Unfortunately they aren’t winning any awards here... Poor service, seemingly undermanned in service and over staffed in sales (without new customers to back it up), unfriendly and sometimes unprofessional staff, frequently passing blame to other personnel rather than owning it themselves and making it right, repeated poor experiences seem to be the trend here.I have been here about 6 times as part of the free oil change program with Mopar for a Ram 1500 we purchased in another state through Chrystler’s “Friends and Family” program. In doing so, I have experienced their many shortcomings and toxic environment firsthand.2 hour oil changes and no communication throughout the process are commonplace, I had an appointment for new tires which I was asked to reschedule upon showing up only to sit for 4 hours at my makeup appointment 2 days later before being told that my tires had not arrived and my scheduled oil change was not performed-leaving me to take my business to Sullivan Tires across the street, their complimentary shuttle drivers are rude and unprofessional-where I recently witnessed one of them openly and unapologetically using many profanities and F words at another employee who went on break early during a project-in front of other customers seeking help, I had a recall performed there in which I was out of a vehicle for nearly a month before getting it back, and took the shuttle myself which was littered with debris on the inside and not the greatest experience.If in the market for a new vehicle or service, I’d recommend going elsewhere unless you’re able to capitalize on the manufacturer programs and dont mind the substantial wait/lack of communication.

My husband and I both bought cars from here last year. Great service. Great followups

They are supposed to have a Mopar Express Lane. But they are too busy theu make you set an appointment. Mopar should make them remove the sign. Service is incredibly slow.

We had a wonderful buying experience. The way a car buying experience should be. Polite, courteous, and professional. Thank you Alex in sales.

Brought my truck in for warranty work. Told them window switch fails when temp heats up. They couldnt recreate problem. I went home and turned on heater and BAM problem occurs. Take it back and now their looking at it. Seems odd they didnt try turning the heater on to warm up the inside of the brand new $70k truck that shouldnt have this problem....will update based on the customer service I receive.UPDATE: Parts are on order. The service department was really understanding of my concerns. Got my truck in immediately and after a bit of waiting offered me a loaner. Took about an hour to diagnose. Unfortunately I wish this would have happened when I first dropped off my Truck. My time is valuable to me. I have to say that Joe in the service department was very nice and did apologize for the inconvenience. I raised my rating and will revise again based on follow up service.UPDATE. Was lied to by Joe. Service sucks. Stay away......go to Gilroy, Salinas or Santa Cruz. Truck is still leaking oil at 7k miles...

The experience was great. Sales people were honest and worked hard to get a deal that worked for you.

I went in to get my brakes repaired because they were squeaking and they said it was dust. They cleaned it off and I picked it up. a couple days later it squeaks even worse! Repair it right the first time!Also, I called and asked if I could drop off my car a little early for repair-not to get it repaired early, just to drop it off. They said they would have an adviser call me back, which is ridiculous, it is a simple question! My car would literally just sit in a parking space until ready to be repaired. The adviser never even called me back. They need to get their act together!

Refused to honor a internet price we found and the salesman had an take it or leave it attitude. Seemed like we were a bother to him.

Other Dodge dealers should visit and take some notes. Seaside Dodge really cares about customer service and it shows. I drove my Viper up the coast a couple weeks ago and a broken clutch cable bushing left me stranded between Big Sur and Carmel Highlands. After limping into the dealer on a Sunday (parts and service were closed), a salesman named Zein noticed that we needed some help. He got the car signed in and offered us a ride over to the Enterprise across the street. When we discovered Enterprise was closed, he called the airport location and drove us all the way to the airport! Wow! We rented a car and were on our way.The next day we were helped by a service adviser by the name of Leo, who was equally helpful. While the part was not available due to a recall, he had a really nice technician see if anything could be done. It didnt work out and we had to head home. A couple days later he was able to get the car back in order and onto a truck transport to be delivered to us back down in Los Angeles, keeping me updated along the way.The team at Seaside made a really horrible experience a lot easier to handle. I was really impressed by their professionalism and positive attitude throughout. And I really want to stress that the Chrysler Corporation should take a look at what this dealer is doing. This is literally the first positive experience Ive had at ANY Dodge dealer. You all sell some really great cars and should be providing this level of service along with them. Thanks again to everyone at Seaside Dodge!

Only been in for service checks but this place is not the best. They never have a rental car available and after each service my car is never washed. I’d accept better from a Jeep dealership. Recommend going elsewhere.Unfortunately, I went back to this dealership a few more times (mostly because i live right near it), and over and over again Joseph Duncan was unable to get oil changes done in less than 90 mins, incapable of getting me a rental, and incredibly condescending. I even spoke with the service manager about how I waited 6 hours for an oil change, and he acted in the same manner as Joseph Duncan--they dont know the first thing about customer service! I advice all those in this area to take the 25 min trip to Watsonville where you and your jeep will be properly taken care of.

Subpar experience with the service department for the following reasons:1) Not enough loaner vehicles available. Had to wait a week for a loaner to be available so I can set up an appointment.2) I was asked to remind/check with the service advisor for loaner availability. Really?? If I owned the business, I would not have customers remind my employees.3) A 30-minute recall (based on the TSB) required me to drop off the vehicle for the entire day. This tells me very little planning goes into the scheduling process.4) There happened to be another outstanding recall on my vehicle at the time of service (I learned that the same day through a letter from Chrysler). The service department did not bother to check for that so now I have to go back again.5) They didnt even wash my car after they performed the service. Really?Bottom Line: I will be looking for a more professional and organized dealership.

This Business Is Not BBB Accredited. The reason for being accredited by the Better Business Bereau is advertise honestly, build trust, tell the truth, be transparent, honor promises, be responsive, safeguard privacy and embody integrity. I am not sure why this business would not be a member other than the oppisote of all of the above. They are not honest, trustworthy, dont tell the truth and are not responsive. Beware before buying from this dealer. I have learned from my mistake of buying vehicle from them recently. Mark R. Seaside CA

They know what you need, and they make sure you are satisfied.

Its a cruel world. Things went from bad to ugly...We were there on a Saturday and walked around the showroom with nobody acknowledging us at all. So, theyre too swanky to greet people and yet too cheap to provide a half-decent refreshment area. They had a MESSY display of hot chocolate packs and a coffee maker with NO CUPS. On top of that, they have a pathetic excuse for a kids area. Choose your poison, disease-ridden toys or potentially hazardous lightning mcqueen chairs.Nevertheless, the worst part had to be the MANIPULATIVE and CORRUPT practices of the men there. One salesman literally added $1000 to the vehicle purchase price and tried to make me sign it. Always read carefully! Another man, see screenshot (JOSE), harassed and insulted me through text messages about rushing payment. This is just one preview, but he also verbally shared that he has 20 other transactions waiting as if Im supposed to do anything about his precious time. If you dont know what CUDL is, NEITHER DO THEY! I had a pre approval and was treated with disrespect and unprofessionalism.

I wise ive have read their reviews before i contact SEASIDE Chrysler Dodge Jeep RAM !!! I dont blame people writing so negative about their dealership. First of their sales people are very unprofessional. Their prices are very high so if you guys decide to shop here please do your homework cause their own manager has no clue about fair market price.I requested quote on 2016 Chevy Camaro 1ss with 15k miles and they told me $29,000.00 is their fair price in 300 miles radius but hey manager Breaking News next door 300 ft away Peninsula Chevrolet is selling Brand new 2018 Chevy camaro 1ss for $29,000.00....Brand new Chevy Camaro ...Hope your dealership knows whats Brand new is !!!