I bought an LC from Julian.  I was concerned that purchasing a car from out of state that might present some challenges.  But Julian willing to be available… even on his day off to answer my questions and coordinate with finance, tech or outside vendors.  Car arrived in perfect condition!  Thank Julian.

I bought my Lexus through Julian and had a wonderful experience. He picked me up from the airport and even treated me to lunch at his favorite taco spot. He also spent extra time after I purchased the car to go over some of the buttons and controls that I was not familiar with. Thank you Julian!

We recently purchased a vehicle from this dealership and we were very pleased with the amazing customer service we were provided with, everyone at this dealership is so kind and courteous. We worked with John and Elena and they were both wonderful helping us during the purchasing process. My husband called ahead and spoke to Elena to let her know we were interested in a vehicle and we wanted come by to see it. When we arrived it was parked up front and ready for us to look at and test drive. Elena also went above and beyond our expectations and helped us find the right payment plan that included a platinum warranty to provide us with extra protection for our long family road trips that we take often. We purchased late in the day so the vehicle we purchased didnt get cleaned and detailed for us then, but Elena made sure we were able to bring it back and get it cleaned and detailed when we were back in the area. Working with this dealership has been the best and easiest experience weve had when purchasing a vehicle, especially during the pandemic. This dealership takes all precautions and follows all covid protocols which made us feel really safe.Wed recommend buying a car from Lexus Monterey Peninsula to everyone! 😀

Im a tough customer and they took good care of me go down to see BJ

Maybe it was just a bad day at Lexus, but I encountered an aggressive service associate who was very rude. Of course the dealer service isnt going to be priced like Jiffy Lube, but $1,000 for a 30,000 mile service? The dealer had added a bunch of non-Lexus fluid additives that I dont even know if the corporation has approved. Their $220 oil change doesnt even include topping up the windshield washer fluid... everything, including checking the air pressure in the tires was an additional cost. When I asked if they were putting some funky non-Lexus additive in the windshield washer fluids, the service associate became very angry. I have nothing against a business trying to sell something, but I want Lexus parts and service at a Lexus dealership. I will not be going back to this particular business again. The dealership did reach out, but I still do not know the factory requirements for a 30k mile service and how much the service costs at this this dealership. I am a bit surprised that your $220 oil change does not include topping up the windshield fluid or checking the tire pressure, both of which were listed as separate services. The service advisor told me i needed an expensive battery terminal cleaning service, yet he hadnt even looked at my car. I cannot imagine any Lexus with 30k miles needing its battery terminals cleaned, but possibly it has happened. My battery terminals are fine by the way.

My wife and I love our new Lexus. All of the staff in Monterey were very attentive and pleasant people. They took really good care of ensuring that we got the features that we ask for. Good job, and good follow up. We would recommend anyone who is interested in purchasing a Lexus go to Monterey Peninsula Lexus, and get taken care of by nice folks.

Great experience. Sales consultant was helpful!

This was one of the most professional, friendly, easy to work with dealership Ive had the pleasure of doing business with. Michael and Andrew were responsive and made the sale extremely easy, even with all of our special requirements. Their pricing was highly competitive and there was no pressure to purchase a bunch of add-ons that we didnt need or want. We would definitely buy from Lexus Monterey again!

Great deal on my car, salesman Michael was excellent in getting me me into the right vehicle that I was comfortable in..thanks.

Excellent in dealing with the customers needs and attention; a real class act! I HIGHLY recommend Markeith Powell and of course Ken Jones GSM!!Give them the opportunity to earn your business and you wont go wrong.

Every time i go inside the Monterey Lexus dealership it’s always some type of negative energy experience, i went last week to get an oil change. They did not want to give me a loaner because it’s not a big enough service for them to give me a loaner vehicle, it was a a bit of a hassle making me feel un valued in the end they gave me a vehicle but the thought and lack of effort was super disrespectful, also they did not call me at all when the vehicle was done so i had to assume and guess the time of the oil change to he finished super lack of effort this place is definitely not a top tier customer service having this experience makes me want to get rid of my Lexus so i don’t have to deal with a dealership that always makes it feel forced to help you out the right way. This is not the first negative experience. Such a bad vibe inside that place, BUT if i bought a vehicle that “top tier service” they promise will magically appear.

A dealer who hang up the phone before you finished the sentence.

I have spent a considerable amount of time searching for a BMW Z4 on Autotrader and other online auto sales sites. This dealership had the exact one that I was looking for so I called to confirm that it was still available. After speaking to 3 different people, I finally confirmed that the vehicle was on the dealers lot and available for purchase. The sales person and I spoke in detail about the purchase, and how I would arrange for shipping to New York State. I had confirmed early in our conversation that I would like to make the purchase and that my shipping was set. Four hours later, I finally received a one line email from the sales person that said the vehicle had been sold. He also called me moments after that email, telling me he was delayed in replying because youre not my only customer and the entire time calling me dude.The blatant disrespect that a luxury car salesperson would repeatedly call a customer Dude is entirely unacceptable, in addition to the fact that they sold a vehicle that I was already in the process of purchasing first thing in the morning. Clearly, the purchase of this vehicle was not meant to be for me, and I can live with that. However, my overall experience with this dealership was less than professional, and I would highly recommend that you shop elsewhere if you can find a comparable vehicle and price.

This dealership is great at taking superb care of my 15 year old car. I live out of state, but when I go see my family, I call ahead for an appointment. Austin is such a careful service writer, and takes pride in making sure that the details all come together for a smooth experience. Their loaner cars are such a plus! It is worth a few extra dollars to utilize the skills of the mechanics here... they do what they are supposed to do. No run around here. I appreciate this dealership!

Got a great deal on my ES 300h at Lexus of Monterey. Ms. Nakita Joshi the General Manager and Mr. John O’Neal salesman made the buying experience simple, faster...

Outstanding experience purchasing our new Lexus at Lexus Monterey. Sales staff was extremely knowledgeable, courteous and professional. We were thrilled with the deal we got and will recommend Lexus Monterey to our friends and family. It was a fast easy purchase and the delivery orientation was fantastic. John explained all the features, programmed our phones and answered all our questions. He invited us back to go over things once we had a chance to get familiar with the car. Everyone was so nice and made us feel like old friends. This is why Lexus Monterey is a cut above. Highly recommend this dealership.

Salesperson - Mr. Chris Carpenter: The service Mr. Carpenter provided on Wednesday evening, December 6, 2017, exceeded all my expectations. He was an active listener, demonstrated professionalism, and very knowledgeable about all Lexus models. He went beyond the call of duty by explaining every detail about my new 2017 Lexus IS 200t, Atomic Silver. His personal commitment to quality service was obvious in everything he displayed that particular evening. His whatever it takes attitude, made all the difference in my decision to purchase my new IS 200t. Hes an incredible salesperson and Im incredibly thankful. Great job!Sincerely,Rob S.

My experience was exceptionally good. All the people I met there was nice and professional, it was a pleasant experience for me and my wife to be there. We bought the right car and Jamal was really helpful on this and made us feel comfortable there. Leon did a great job explaining me the different products and the finance information. Finally, the guy that worked as an expert explaining us all the functionality of the car did also an excellent and kind job.I am really happy of having bought my RX there. Please give my thanks to the people mentioned above.

I have called six times, left two messages (even one for the general manager and service manager), and three times the receptionist tried to help, but no-one is calling me back. No call! No service!! I bought my ES300h 18 months ago and they made an agreement they are not living up too. I don’t know what else to do but post this and call the corporate office. This is unacceptable and I’m so very disappointed. This is my third Lexus and second one from this dealership. I can say that I’m genuinely sad as this is a terrible experience. Above was my one star review: UPDATE: Ryan is the hero of this story. While I cannot go to 5-stars, I’m upgrading to 4-stars solely based on his response and for taking care of the situation. Thank you Ryan. Don’t leave Lexus - they are very lucky to have you!

Doing business with Ryan, William and Julia was easy and non stressful. Not once did I feel pressured to buy and they sure gave me various options that were beneficial. Great group to do business with. I was treated with kindness and respect. This is why I send friends and family to Lexus Monterey Peninsula, and why I continue to go there. Ryan is a man of his word and goes the extra mile, and took care of me. William and Julia stayed with me even after hours to finish up the paper work and transfer my belongings to the new model I purchased. My GS 350 F Sport, I sure will enjoy and look forwArd to doing business with them in the future.

We purchased a Lexus 450h F Sport at the Monterey Peninsula dealership.Our salesman, Christopher, was very professional and helpful. He assisted with finding the model and colors we were looking for. The staff at dealership was great and friendly. Sales Manager Andrew provides great service and answered our questions. It was a very pleasant low pressure experience.

We went to Monterey Lexus strictly to look and compare. Our salesman Chris Carpenter turned out to be real jewel. Normally when I plan to by a car, I do my home work. This is the first time I have found a salesman that actually knew more about the car I was interested in than I did. Chris knew the car and he knew how to make us feel comfortable. He showed us the car we wanted delivered it for a fair price.Thanks Chris!

Had a fantastic experience. John answered lots of questions and patiently took me out to drive several cars. I was never pressured and they went out of their way to make me happy. Will recommend to all my friends and family.

This was my first new car purchase in 16 years. The dealership staff and my salesperson, Max, made the process a pleasant one. They took the time to answer all my questions and to explain all the features of my new car. I am very happy with my new Lexus and I would highly recommend them if youre looking to purchase a vehicle.

What a great place! From the moment I walked in, to the moment I walked out everyone was super positive and supportive. I did not feel pressured in any way nor did I have to deal with any pushy salesperson. They knew what I wanted to spend and did a great job keeping within my means. I drove off in an amazing Lexus and I have Micheal K. to thank for that. Leon, thank you for your compassion and honesty. Also, a big shout out to the tech guy Micheal for explicitly going over all of the technical features that this Lexus offers and wow, were there many! You are great at what you do and you exemplify what customer service is!!! I love this car and Lexus Monterey Peninsula.

I have been searching for my new car for the past couple of months. I accidentally came across Lexus Montereys website and found a nice, reasonably priced, used car. The internet specialist, Jocelyn, reached out to me and we scheduled a test drive for the next day. The manager, Brian, welcomed my husband and me as we waited for John ONeil. John has been working at this location for about 20 years. He knows his cars and was great to work with - patient, laid-back, and knowledgeable. John presented us the cost and options for payment; but he spoke with Brian to see if we can get a better deal, which he gave us. There was no HAGGLING. Met with Julia, who is very kind, bubbly, and honest, to finish up the paperwork. The process was seamless. We definitely recommend Lexus Monterey. They definitely deserve 5 stars.

First service of my new 2013 Lexus. Not knowing what to expect especially on. Sunday. I was warmly greeted, service was explained to me and then was asked if I had any concerns. I mentioned a small vibration. They gave me a rental, a time frame, and I ended up with newbrakes and rotors. Very well pleased.Loved the service! Juan was knowledgable and thorough. Great dealership

I went to 2 other Lexus dealers in the bay area before I came to Monterey. I was hoping to get the same excellent customer service from Monterey, that I had received up north. I wanted to buy locally and was very pleasantly surprised as to the customer service and attention to detail they portrayed. Even though I was in a hurry to get out of there, they made sure that they took the time to treat me well and give me minimal instructions with an appointment to come back and get a full tutorial on the vehicle. I strongly recommend this dealership to anyone local or not. Chris and Jeff are true, non-pressure, customer first, satisfaction guaranteed kind of guys.

Dealt with Bijan and Ryan (Mgr). Had some items on used 2016 RX350 which was resolved. I believe we got a fair deal so YES I would recommend checking them out.No experience yet on service/maintenance.

Best experience ever. Very friendly they gave me right price. They even call me back next day to check up on how things are going with my new car. Had to drive from San Jose but it was worthy.

Had a nice experience! Michael was awesome! The car I wanted wasnt available but they make it happened and was able to enjoy my new car the same day. Thanks Lexus for service!

Have always trusted this dealership to treat us with honesty and integrity. They havent disappointed in fifteen years. We appreciate and value the service provided.

Great service...super fast and all work done on time!!

Jeff and the entire team at Lexus Monterey Peninsula were great to work with! Easy, accommodating and genuine. I am happy my experience was great...and I bought local! --Stephanie

Ive been using Lexus Monterey Peninsula service since 2009. I have two Lexus vehicles, which converts into 30+ appointments. The quality of the service was very good at the beginning. Then things started to go wrong. I am surprised to see so many excellent reviews, since my experience was not all that great.First of all, I had a series of incidents when I had to fix some brand new issues after visiting this dealership. Couple of times I tried to complain, but it did not work.The other issue is its pretty common that vehicle delivery gets seriously delayed without any heads-up. Several times it was delayed by a day or two. Every time you have to call and check the status. I dont think the practice of delaying is always related to the difficulty of the issue, since, as I noticed, its pretty common that mechanics dont start working on my car immediately. It makes me feel like my car is treated as low priority. Irregardless of whether its true or not, it does not look right when you dont receive any updates. Even if you cant do what youve promised in time, its a good idea to call and make the customer aware of the delay. Customers also have plans.Yet another issue: sometimes some special items from to do list (like using synthetic oil vs. mineral oil) are being ignored. It has not been a very big deal so far (at least I was not charged for something that had not been actually done), but its a bit annoying.So, it seems like, either different people are treated differently, or I was simply unlucky. My experience was more like 50/50. At least a half of my appointments went pretty well, but many others did not. In several cases my experience was really bad. I admit my expectations might be way too high: after all, Lexus is not Rolls Royce and you cant expect the same level of service. Nevertheless, at this point I cant honestly call myself a completely satisfied customer. This even resulted in me doing some routine maintenance operations by myself.

Those guys are awesome! Very friendly stuff and had a positive experience. I highly recommend Ryan, he is great! Thank you, Lexus of Monterey Peninsula.

Amazing customer service .. our service advisor Austin is friendly and knowledgeable

Friendly staff. Everyone makes you feel at home right away. I would recommend this location to anyone interested in buying a new Lexus.

Best experience buying a vehicle. This is my second car purchased at Lexus Monterey. All staff were courteous and knowledgeable. Chris is a pleasure to work with as is Mike.

Real nice of Stephen to bring me home enjoyed talking with him.. Tommy was very informative with service needs on car.

We pulled into the parking lot just now, walked into the dealership and not one person who works there greeted us or asked if we needed help. We were there to buy a car today. After being treated like we weren’t worth their time, we left. Never coming back. We walked passed 8 employees; not one of them helped us.

Chris and the rest of the team were top notch! He even came in on his day off to walk me through all of the features on my new car.

Everyone was courteous and responsive to my needs. Speedy service. Very happy with my car!

They worked really hard to get a deal done. I hate buying cars. These guys were different. Actually they are not all guys. Julia the finance manager went above and beyond to make this deal happen. I really do like these people and would highly recommend them..

Im the owner of 4 Lexus cars. This was my first experience as a buyer, my husband used to do the buying,so this was a novelty for me.I picked my car, filled out tons of paper, payed and was done.A most pleasant experience and the sales people were fantastic .Rolande Ketcham

Best experience ever! Friendly knowledgeable staff. Im super excited with my brand new shiny Lexus!!!!!

Didnt have just one sales person, the finance manager, Leon, the sales manager, Jamal, Mike, the vehicle delivery specialist, Ryan our salesman and John who helped out during delivery were all excellent. Even the receptionist was a big help. They take a team approach and is one of the reasons we just purchased our 4th Lexus.

Friendly sales staff. Good selection.

Wonderful experience getting a lease from Chris and the team at Lexus Monterey. They beat competitor pricing and made sure I got exactly what I wanted.

It was nice. We told them we didnt want to spend all day there and they made the transaction move along quickly.

Friendly and thorough service, worth the drive from Capitola.

One of the best car buying experiences i have ever had!

Very helpful people 👍.

I inquired on-line about a GS 350 F and had ~10 communications with Ryan Ando. He was excellent in every respect. Details:To reduce the chance of dealing w/ a jerk salesperson, my first half-dozen communications were e-mail; something that no one in sales likes. Ryan answered each of my Qs carefully. (dealing w/ cost-structure of their lease; future maint costs- the nitty-gritty that tends to chill a customers excitement.) Ryan never tried to derail my Qs. He never pressured me to come on down, lets make a deal. He helped me proceed in the way I found most comfortable.I ended up taking over a lease from a private party. He was a decent enough guy so, even when I told him this, he made himself available to answer my Qs about THAT lease (a deal that was not even his.) He helped me down to the level of warranty books/user manuals/tool kit. This is on a car that I DIDNT buy from him.He even took the time to review the lease that I will take over and gave me an objective view of the good/bad on that. Interesting that he clearly told me that the transaction was better than his store or any other store could do. Again- the opposite of always be closing.He gave me the level of help and cooperation that I would expect in a normal business meeting and he was gracious in every interaction. He also writes clearly, so I didnt have to decipher what he was trying to say.I live ~80 miles away from his store, but based on the quality of his work with me, if I want another Lexus I would certainly call Ryan. Nothing he said or did gave me reason to doubt his skill or candor.

Excellent personal touch from service managerd.

Great place to do service work, fair, fast and very customer friendly. Treated me like I really mattered.

Excellent. Bottom line, just wonderful people.

Is there a Chinese translation？Thank you！

They always treated my mother-in-law very well with the last 2 cars she has leased

Too small.Nobody can use Monterey sercenter without appointment.

Nice people, great service.

They checked both of our credit scores. Told us they would call us on Monday. Never heard from them. Guess we didnt make the cut. They wasted 6 hours of our day too.

Walked in to purchase a car, walked out after receiving unprofessional, rude treatment. Manager was very condescending and showed disrespect for women buyers. Surprised this behavior is allowed, lots of witnesses.

Chris was very helpful.

Such a nice dealership-!

Fixed my car and got the best coffee

Great people and service

Friendly and efficient.

Great customer service.

Their dealers are patient and will always get back to you in time.

Somewhat arduous process to drop off and get back your vehicle ! Loaner car priveledge key since they had my car nearly 2/3 of the day to check battery and Alternator

Great service

Tony is the man!

Good service

Nice place

Friendly and professional

Excellent service and very friendly and professional staff.

Excellent customer service, providing a very good quality of specialized technical service adding value to the vehicle and satisfaction to the owner.

Great service