Store Associate Michael was absolutely amazing. He was very patient with my questions and explained everything in a manner I could totally understand. I definitely recommend asking for Michael, he will have your best interests in mind.

Just wanted to shout out to Lori from AT&T for such a great service you gave to our family. You knew what you were doing as for as great service. You are such a sweet and very thoughtful person. Keep up what you are doing. And Thank You so much for helping us.THANK YOU AGAIN,THE LUSK FAMILY &MARY DELANCEYTHE WAS THE SHERMAN TEXAS STORE.

Ive always heard that AT&T was overpriced and the bills could raise unexpectedly if your kids go over the limit. I went in expecting to simply activate a phone we needed asap. The staff were nice, Joseph Casanova ended up helping us. He was upfront about costs, limits, was very knowledgeable all together. We went in wanting to go with prepaid to be safe but he suggested another way to build credit with AT&T, without raising my price, and not having o pay anything the same day. We will definitely be back to switch the family over soon!

I would rather drive 200 miles than come here again. Its that bad of a store

We waited less than 10 minutes before a service representative came to assist us, even though the lobby was full! The employee that helped us was Mark, and he was so friendly and very easy to work with. We had to get a few things done that day and he made sure everything was easy to understand/do! It was definitely the easiest AT&T experience I’ve ever had.

When I walked in and told them I needed to make changes to my plan Takehya Thomas said nothing and just turned around and started walking away so I looked her coworker and he was gesturing his hand in a hateful manner telling me to follower her. After Takehya changed my plan all she said was ok that is completed. She didn’t say thank you for being a customer nor did she tell me to have a good day or anything else. Completely rude. Totally disrespectful. And entirely hateful. Same for her coworker. I should have got his name. But maybe I will go in just so i can and file a formal complaint to their corporate office.

AT&T in-store customer service has gotten 100x better over the past couple of years or at least at my local store! 9 times out of 10 I am able to just walk in without any kind of appointment and I’m constantly greeted at the door and usually within 2-3 minutes, sometimes even immediately, I am seated and speaking with a knowledgeable sales associate! I have had terrible experiences at other carrier’s in store locations and years ago even at AT&T but that has completely changed and I don’t have even 1 bad thing to say concerning my in-store experience!! I would recommend AT&T’s Sherman, TX location and our excellent associate, Jacob who was more that knowledgeable about all of their products and super helpful when it came to deciding what plan and phone would best benefit my needs! Thanks Jacob & AT&T’s Sherman, TX location!

Im use to stores from up north I need sims to start pre paid phone running from domestic situation they were in will to help my even thought have plan just waiting on ssid cant pay currently so was told by 611 to use pre pay temporarily tried charging me $16 for sims card way the victimize a victim already traumatized cut of from family and friends really shows how republican state run business in Minnesota my local store manager never hesitated this year as I escaped my abuser to help difference between democrats and republican a heart and none

With the exception of the corporate mandated mask requirement - It was a perfect visit! Daniel was extremely helpful and even found an issue on our account that I had not seen yet. He resolved it right away so that I didnt have to take any steps to resolve it after I receive my next bill. He was extremely knowledgeable about the phone I was shopping for and helped me make a final decision. Wish this store had it in stock so that I could have purchased it from Daniel. He is a great asset to AT&T.

We walked in knowing what we wanted, received near immediate assistance and no pressure to spend more money or upscale to item not desired. Sales person used common sense in his interactions. Obviously will rerun when time comes again.

Go in to Upgrade my phone. They tell me that my upgrade isnt ready even though I have proof saying that it is. They then tell me that in order to upgrade I need to buy out my current phone. Taxs plus pay off would be like $300. We have proof that my phone is ready for an upgrade. Every time go to this location I have issues.There employees need some retraining or something. Super ridiculous. Last time I had an issue with billing and they basically blew me and my wife off. I love AT&T but this store doesnt represent there name well at all.

I went to upgrade my phone and the customer rep made the entire process quick, easy and quite pleasant!

The customer service here is God awful! All the new construction and they can’t afford to get people who aren’t rude. I’m switching services just to avoid these people. I’ve never felt so unwelcomed in a store. I feel dread every time I come here because the employees make it so obvious they don’t want you there. I miss Verizon. They’re way friendlier

My sales associate, David, was awesome!He helped me pick the right plan for me. Didn’t force me to purchase any higher levels of service when I indicated I didn’t want extras. He talked me through the whole process and made sure I understand exactly what I would be paying monthly. He was great!

Went to pay off old phone and pre order iphone 13 pro max. Rep was waiting at door... took me to a desk. Whole thing took less than 15 minutes

I went in for a phone upgrade not to long ago and I got some help from a gentleman named Tyler. He was very courteous and understanding when it came to helping me look for the type of device that would best suit me and the work I often do remotely from my device. This man knows his stuff when it comes to smart phones. Not only does he know what he’s doing but he made sure I knew how to maneuver my way through the device accurately and promptly. 10/10 would recommend AT&T services. They care about what they do up there!

I’ve been an ATT customer for years upgraded two phones, they had to order and shipped to my residence. Told me if I had any trouble transferring them com in and they would help do it.Went in 04-03-21 and the manager (Anthony)told me they couldn’t and would not help transfer the phones and set them up. Company policy now! Not what his employee told me when I upgraded. He was a total jerk very unprofessional and arrogant as well. Very unprofessional ! If this guys a manager they are in great decline as a company.No customer service! What a joke.I will be moving to a different carrier ASAP!

Horrible horrible experience, had to wait almost an hour while assitant contacted the main office, granted it wasnt their fault but i think they owe me for my time spent just sitting there, how about a discount

Kendra is a very courteous and informative sales person. She was knowledgeable about the plans, phones, discounts, etc. I walked inand was waitedon immediately. We got the phone we wanted and the plan update we needed to maximize our data. See Kendra at the Sherman AT &T!

I left att 17 years ago and went in the store in desperation. It was so fast and painless. My lady pardon me for not even getting her name but she was the bomb. I would like to thank her again. Ii chose a prepaid plan and she even helped me get my Sprint phone unlocked and service within 45 min. Now thats cool. Usually you wait that long to get someone to talk to at Sprint. Casual, happy and quick. Hello at&t. Good bye Tmobile. The sprint sign was lil bitty and t-mobile colors all over. Im glad its over! 💖At&t

The people they have working like to make fun of there customers

Amazing service from Michael and his manager. They both went above and beyond to make sure I got what I needed at the best price possible. Couldn’t be any happier. They made what used to be an unpleasant experience a great one.

Tyler was OUTSTANDING!!! My wife could not call me for about 6 months. She is with a competitor company and no one could tell us how to fix the issue. I came in to change a few things on my account and explained the issue to Tyler. He told me to check our “call block” and that solved our problem. Thank you AT&T and Tyler for the great customer service.

I have to say that everyone there was Really Helpful. And they got my account in line and put things in order for me went way beyond their job. Im also a diabetic and Tyler was very good with ne starting felling not well and he walked me to my car. Sherman Tx i thank you Tyler

Dan from the Sherman location was very professional and extremely helpful. This was the least painful in store experience I have ever had. Just wanted to say thank you to Dan.

Your saleman, Dan, did an exceptional job with my issues. He took his time to explain and help me with every issue I needed. I was not rushed as in the past. He was very honest and straightforward with your products. I appreciated his opinion and trusted him to tell me the truth.

Always great customer service.

I just left the store in Sherman, TX and could not have had a better experience! Dan did an awesome job, was super helpful and nice! Thank you, Dan!

I was very happy with our sales rep Kendra, she was very knowledgeable and professional.. we walked out happy customers!

Went in yesterday for a new phone. Dan greeted me immediately. Was very personable and knowledgeable. He helped me setup my new phone and didn’t act rushed to move on to the next person. Was a great experience I’ll def use this location again

This store is horrible I went in to buy a mobile hotspot and was upsolt to a different product that didnt even work when I returned it I was charged the $50 restocking fee asked the manager to wave it and was refused any sort of customer service?!!?!!!

Went to AT&T store in Sherman, Texas to upgrade my iPhone. I was helped quite quickly. Kendra was very personable and friendly. She was also upfront about charges on my bill and what was the best offer for me. She really took the time to answer all my questions and finish setting my new phone. Also helped my husband with an issue on his phone.

I had left att a couple months back due to the price I was paying being a first responder I was supposed to have discount added. It wasn’t until after I cancelled I talked to a man named Tyler, he told me he worked for att and informed him of my experience with them. He informed that I must have never had my discount and to come in and talk him. After going back in Tyler set me up on first net with first responders during a time they had a promotion for free apple watches. He set me up with a new phone and my Apple Watch along with anything else I was needing. He didn’t have to talk to me about my last experience and tell me that he could get it fixed, but he did. He was respectful and kind throughout the whole experience, I really appreciate the dedication he took in setting me up. He went above and beyond.

So refreshing to receive the help from David today, kind, attentive, knowledgeable!A pleasure to have a true Professional help me!America Strong

I came into this store really late frustrated out of patience with a broke down iPhone when I left the store was closed and they were still there serving me and they let me leave with an iPhone 12 pro Max for that they get five stars thank you guys

Being new residents of Texas, we sought individual assistance in enabling us to be able to access not only our account information, but also help in connecting us to our TV. Both were accomplished through Stephen Douglas diligence, knowledge, and dedication, which he provided us as new customers. Stephen solved two separate problems on two separate days and thanks to him, we finally have been able to have our TV up and running.

Ben was very helpful! He even helped me get my monthly bill lowered! Excellent customer service.

Highly recommend!! Have had no luck at other ATT stores in getting the assistance I have needed in the past so I have been going to Apple Stores instead. I decided to try this ATT in Sherman & Ben was amazing! Took care of all of our needs & it only took about 20 minutes! Most helpful ATT employee I’ve ever dealt with! Give Ben a raise!

Dan H is an outstanding rep that is extremely kind and professional. He was patient with me and helped me solve my problem. The store is very clean and the reps are super nice and welcoming!

Amazing place to go if your looking for a new phone. Whether you know or don’t know what you want. I got an iPhone XR upgrade from the iPhone 5s. Great, fast, and friendly service!

Steve is awesome. I had to wait but it was a relatively short time and the store was clean and comfortable.

Just wanted to say Mark at Att was so awesome in his customer service. He totally took care of a very uneducated iphone user and I truly appreciate his professionalism and to go the extra mile for me!! Thank you, Mark!!

I would like to let you know that Takehya did an excellent job taking care of me - we changed over 5 lines. She was awesome!!

Ive been with AT&T almost 15 years. Ive never been treated this bad by anyone. Im an original Cingular customer and was talked to like a dog. Stay away from this store. Service none existing. Manager doesnt care.

Extremely impressed. My sister was adding me on her friends and family plan on iPhone she sent me. I’ve been on a free phone as a retiree and nothing but problems. I pay for my own directTv and have been disappointed with the increased prices when I’m low income. Those representatives have not kept their promises to give me reduced pricing so I couldn’t afford anything but the free phone which half the time didn’t work.Mark, yesterday, transitioned my phone while we overcame obstacles to keep my phone number from Assurance wireless. He has exemplary customer service skills, technical knowledge, as well as training skills. I had never used an iPhone and except for a few activities I’ve caught on rapidly due to his tutelage. Thank you. Wish the DirectTv representatives were as responsive and listen as Mark did.

That place sux I had a person the was more worried about his commission then helping me.. griping and asking what Im getting discounts for and saying is not right that we get them cause of where I work... I have been with att 20 yrs and he tried to get me to get a new contract.too.. stay away.from the Sherman location

Was able to be seen less than 5 minutes, did not take much time to get my needs met. Friendly staff and knowledgeable, highly recommend.

Great experience. Very fast and knowledgeable. Was a great help on transition from android to iPhone. And I love it!! Thank you

Rude, unfriendly, and unhelpful..the employee wouldnt put forth any kind of effort to assist me and spoke to me as though I was illiterate or something...on the other hand I went to the Denison location and they were wonderful and solved my problem within a few moments 😉

We went to the store in Sherman to get help with a technical issue between my son and my phones. Jocie met us at the door and was immediately welcoming and put us at ease. She didn’t stop until she found a resolution for us, all with professionalism and a great sense of humor. Go see Jocie at the Sherman store. You won’t regret it!

Information shared at the time of purchase was not what I received when I came back

I recently visited the store and dan and Matthew were outstanding. They listen to all my concerns and showed me all my product options. The store gets an A+

Manager Tayler and Michael were absolutely amazing, i was canceling my order because i spent 11 hours on the phone and wasted my time and didnt even wanna continue with the service but they helped me so much that i continued getting the service, they are the absolute best and i will continue going to At&T as long as Tayler and Michael are there!

Stephen was extremely helpful. He assisted my with ordering Note 20 Ultra. Additionally, informed me of the $1000 trade in value to go towards my new phones.

Laurie (sales accociate) was phenomenal! Will totally reccomend.

Was out of town Christmas shopping and my phone died. They let me come in helped me find a charger and allowed me to sit there till I was done it actually took me a little bit to figure out what I was trying to figure out but noone ever made me fill uncomfortable or like I need to go. Thanks yall rock.

Steve at the Sherman store is very deserving of a position at a management level. Twice I’ve been taken such amazing care of by him. He helped to calmly get me through a set of hacking events. As I was hyper-paronoid not knowing why things were happening, 2 2 hour sessions both by him ( by circumstance ) at a crazy busy location. His focus and attention to me was unmatched by any employee at any ATT store or customer services phone experience or Directv services or really any customer service anywhere. I wouldn’t let him get taken away from me if he worked for me! Never getting anxious or trying to rush me, completely and thoroughly explaining every answer to every question I had. Across the board- he’s the man. Also helping AT&T by up selling me on several products and would have been even more, if they had been in stock. Thousands of $$ for at&t, and a very satisfied customer. Thank you Steve

Stephen was very helpful with the issues I had with my phone he is a great asset to AT&T

Steve Jones and Dan Hill totally awesome. Thanks so much.

I hate being greeted at the door before getting a chance to look around

Ben was great- helped me set up my phone in timely manner

Joesph in the sherman store did in 15 minutes what ATT phone customer service couldn’t do in 4 hours of phone calls. Hats off to the people and particular “Joesph” in the sherman store.

Great customer service and very knowledgeable staff.Dan was phenomenal. He was very knowledgeable about my entire process. Im thankful for him and his wife who unknowingly helped us through this process...... thank you for everything! You guys are amazing.

Jocie was great. Very helpful and personable. I was in and out. No wait.

We moved my uncle from AT&T to Cricket in December, due to him only have $60 per month to spend, after room and board at his nursing home. He has Alzheimers and limited mobility.Instead of porting the number, we got him a new number. Cricket told me that AT&T would know immediately that the phone had been switched. Apparently, they were wrong. AT&T continued to charge my uncle their exorbitant monthly fee for a flip phone with zero usage.However, the reason AT&T is getting a bad review today, is because although we spoke to two customer service representatives and two sales managers, no one could find it in their power to credit my uncles account. This was their stance, even though they could witness how physically difficult it was for him to make the trip to their store to pay the only portion of the bill that was undisputed - the cost of his phone.Here is a word they should add to their vocabulary - GOODWILL. It may not have been their fault that the transaction to change the phone did not automatically cancel it on their end, but after seeing that he, and we on his behalf, clearly acted in good faith, could have EASILY written it off. However, they didnt. Their monthly service fee of $60 is all he has to spend on a monthly basis, yet they could not manage any goodwill on an account with zero usage.How disappointing.

Matthew, a manager at the att store, Was very helpful in resolving my issue that I had it with the representative that I contacted through 611. I am glad that there are people that still care about humanity and actually trying to get to the bottom of the problem especially when one is missed treated. I have been a loyal customer to AT&T for a few years now and I do not appreciate being miss treated by someone and lied to whenever I have a simple problem and all they had to do is tell the truth about the situation And for that I am greatly appreciative and highly recommend the AT&T store in Sherman Texas I hope that Matthew gets a raise or at least someone tells him that he did a good job and deserve a raise or something of that nature thanks Matthew I appreciate it and I will be in contact

It was great as always. They always take good care of me. No matter what the problem is. Laura was wonderful. I hope I remembered her name right.

As a personal AT&T user that also uses AT&T for our school business, they came through with flying colors. We were desperately trying to figure out how to add a hotspot to our plan so we could use it for graduation. I called customer service and got no help after five transfers and an hour on the phone. I went to the store thinking they might be able to help in person. Ben Mustafa greeted me and stayed with me for an hour trying to help figure it out. He never appeared irritated and kept trying different things. Halfway through, Tayler came over and wanted to see if she could help also after seeing that things werent getting anywhere. She stayed with us and kept trying different options. She finally came up with a solution with the approval of the store manager to help us out. The main thing about this whole situation is the fact they could have given up easily and apologized and sent me on my way...but they kept trying to help me until we came up with a solution. I appreciate it greatly and Whitewright High School will forever be in their debt. Thanks, guys!

They suck so bad

Stephen helped me with my phone and treated me good

I always get excellent service at the Sherman, Texas store. Today, Antoine took care of a software glitch and is very knowledgeable and kind. Thanks to all those who work at the Sherman store. Steve

Kendra was great! I appreciate her help!

Stephen. Done a great job fixing my phone

DAN is an excellent helper as for as old ladies like me -74-as well as others And did superb in explaining everything

Jocie was amazing! We got there a little late. She worked with us for an hour after they closed just to make sure my wife’s data transferred to her new phone. The world needs more people like Jocie in it.Thank you Jocie!

Ben assisted myself and my wife immediately. He was very knowledgeable, and professional. I recommend anybody to ask for Ben when at Sherman Tx At&t store.

Our experience was outstanding! Laurie was the most wonderful ever! She got me out of a mess that I got into talking to customer service. She stayed late just to service us! Thank you Laurie!💕we appreciate you!!!

Lousy. We were met at the door signed in and told we would have to wait outside. While waiting several younger customers came up to the store and were asked what they needed and immediately taken to a service counter. We were never allowed in the store and an employee waited on us out side in temps that were in the upper 90s. Apparrently AT&T in Sherman TX does not like serving elderly customers.

Great staff. Was in and out in a short time. Glad to get that great service everytime I go there

Satisfying experience. Well pleased!

Excellent service, and very helpful staff.

My sister needed a new smart phone so we went to at&t in Sherman. We had the BEST salesman ever named andrew. He put up with3 crazy sisters and explained everything to her. He was just amazing and we will definitely be back to see him. Thank you Andrew S.

Our experience with this store and AT&T in general is not good, We originally bought our phones in 2016, we later moved to South Dakota, and then MN, we never had a problem until we moved to Sherman TX, They screwed us out of over $300 right off the bat by telling us that their wireless internet for home would work and we had 30 days to return it for full refund, it did not work, even though we are 1800 ft from one of their towers, we returned in in a few days, we not only did not get our money back, they billed us for another 100 plus, then we kept paying the bills until we paid off our phones in December 2019, We called on Jan 2nd and cancelled all service, the contracts were all up, we received another full month bill Feb 2nd, we called and they fixed it, no charge, march 2nd another bill saying we were late we called again, no problem we will take care of it now another letter saying we were going to collection because we never paid the bill for January, another call to them, Now they say they will not fix it all though they acknowledge all of the record, and are sending us to collection. Never trust AT&T, its a shame, they used to be such a great company, but sense they merged with Direct TV, the service has gone down hill rapidly

I bought a phone from this place a few months ago. They had a sale in which the phone I wanted was $60 but because I wanted to keep my same number, it instead cost almost $170. For a cell phone. Im not one of those people that can flush large amounts of cash down the soon-to-be obsolete technology toilet. So last week I dropped it, cracking the glass. I went back to the ATT store because I was certain insurance was included in their very high price, but it wasnt. My husband was with me when we made the purchase, & he also remembered getting insurance. They sent me next door to a repair place who wanted $120 to repair the glass. Guess I will just carry on with a broken phone. The cheapies at Walmart have always been satisfactory. Thought Id splurge on a better one for once from a bona-fide phone dealer but I wont make that mistake again.

Throughly enjoyed my experience here. Lots of employees so you dont have to wait long to be helped. Knowledgeable employees. I spent three hours discussing plans and products, the employee stayed by and never seemed to get irritated at the length of time I took.

Very helpful and friendly staff. Were able to fix our phone in less than 10 minutes. We did not make an appointment so the wait was long. I suggest you make an appointment before going.

Out of the blue, my iPhone 7 Plus began having audio issues. (i.e. Unable to hear the receiver/receiver unable to hear caller. Speaker option is grey.) I read so many comments online of others having the same problem after the recent update, so I figured I’m sure others have gone in with the same issue, so lets go in and see if I could get SOME assistance that could resolve the issue. Maybe my expectations were too high, but after stating my problem, I was advised to buy a new phone because there was nothing they could do. I understand that I’m speaking with a sales person and not a phone technician, but come on, at least ACT like you care that I have a problem. When I asked if there was a phone tech I could speak with, it was stated that they wouldn’t be able to help me since it’s an Apple issue. I seriously thought the guy would take the phone and at least skim through quickly to see if he himself saw anything out of the ordinary, but all I received was a we can’t help you here type of attitude but we sure do have new phones you can buy. Saddest part of it all was I couldn’t even get a simple, “I’m sorry that your dealing with this.” Thanks for all the help I didn’t receive. Good customer service is hard to come by these days!!!

Customer service representative lied to us about a buy one get one special. We bought 2 of the specials and are still paying for 4 phones.ATT says its just a computer error and will take another 1 or 2 billing cycles.Thats the same thing they have told us since April of 19.Do not trust these people. Very dishonest fast talking sales people that deliberately lie.Ive been a customer since they had bag phones and Ive never been treated this badly. I was with southwestern bell, which became cingular, which became att. I go back with them to the 90s.The store wont correct our bill and the customer service representatives on the phone always say to be patient just a couple of more billing cycles and we will get our money.I asked the last representative if I could just pay my monthly bill in a couple of billing cycles when they correct the bill. He just laughed and said I wouldnt have phone service that long. They would shut my phones off.Go to anyone else but att.

What a great place to get your phone. Very professional and helpful. They werent constantly trying to upsell. They were trying to get you the right phone for your needs.

It is very good when purchasing phones and accessories, but when returning with questions about a phone issue no one seems to be schooled. If you sell iPhones and Androids, at least one representative of At&t should be versed in ALL aspects of the phones they sell.

Nobody answers the phone, tried calling all day and nobody answered the phone, exempt to pick it up and hang up. They just lost a big sale since we live far and this is the closest store to us. Guess we just have to drive that extra hour to get good service. Very sad they can’t even answer just to say hold on. Just a simple question so we didn’t have to drive over 2 hours to get to them. Will go to McKinney or Rockwall store instead.

AT&T has the best coverage in this area. People at the store are always friendly and know their stuff. Usually dont have to wait more than 10 or 15 minutes.

Stephen helped us lower our bill and get us some credits wohoo

Always fast and friendly and greet you at the door,

I dislike the check in and wait process, especially for a small question. The service is not amazing, but decent. I switched from Verizon because I thought I would save money but to my surprise I am paying the same amount 😂 in reality, they all run the same especially if you dont purchase a phone out right!

Best ATT store in a 100 mile radius. Quick service and had the phones we wanted in stock.. which was a total shock compared to what I am used to with other ATT stores!

They took care of my husbands phone in a jiff and made it so painless and a pleasure to meet (tech girl) was super polite, knowledgeable, and just nice to talk to. I recommend this store!! 👍👍

This location is always busy but the reps are always on their toes and offer kindness when the wait gets long. The universe does not rotate around me or my needs like some believe, but this store is my preferred location for anything I need in reference to my phone or account. Been a customer for 6 years. Great jopb!

Overall decent service although didn’t finish my upload to new phone and the answer was just to do it at home cause WiFi sucks there. Ugh.

Ben Mustafa was great.