I had some recent issues at the Sherman store location but once they were addressed by the general manager Lonnie he handled my situation very professionally. And said what he said he was going to do. Im very pleased with the outcome. I glad we have people like him in corporate stores

We were very lucky to be served by Ronnie. He was amazing 👏

I went into the store to see if they could fix a problem with my account that was created when I first set up the account. Blake was patient and most helpful in knowing how to call just the right person to get it fixed! Thank you Blake for a great in-store experience!!

Took over an hour to get our service switched over from T-Maybe. Overall happy with in store experience. Ecstatic that we now get great service where with our previous carrier we had spotty service.

Always great people to help you out

Very nice help and service towards getting our new phones.

Had a great experience here. Johnathan helped me with my new phone and explained what the issue was and set everything up so that I was good to go. Thank you

Phone died Friday night, cover with protection policy, received the replacement phone Tuesday afternoon. Staff was great but I wish they had loaner phones or would ship same day

Was greeted upon walk in, ... Got added to the list, ... Waited for about 30 minutes, found what I needed, ... It was a little busy, but still a good visit, thanks yall

Its Verizon, the best (cost little more) phone service in texoma.

Competent staff. Wait was ok. Still enforcing Covid-19 distancing and masks.

This is the most positive experience that I have ever had with phone store.Blake answered all of my concerns and now I have service that works great!

They were very helpful, knowledgeable and friendly.

This Verizon I’ve always had not very good service at if you wanna get service go to the one in McKinney Texas off 121 It’s in front of target.

Excellent visit to Verizon! While we had to wait a few minutes in our car, our goal was quickly met and I had a new phone. Daniel read us well and provided the best phone for me. Well done. Note - its best to make an appointment during these times.

Dont expect to trade a phone in if youre unhappy with it without paying $900+ to pay it off. You know for $300 a month youd think they could work with you...

I went in today to see if I can switch phone company.I have had great customer service with at and t and t Mobil right before this visit.Not at this Verizon store.The young lady with glasses who helped me was obviously not happy to be there.She had a flat attitude which spoke to me “I just don’t care”.In the middle of our conversation, she started playing on her phone looking at her personal stuff right in front of me.I couldn’t believe that she could be this rude.She was not eager at all to sell me the plan. If I can’t get good customer service in the beginning, I Am afraid how little help I get once I become a customer.

I just have to say Im very disappointed in Verizon. My phone like a few 100k other customers got glitches when Google did updates last month in March. I went to my local store and the guys said to send it back to get a replacement. Well that replacement is going to cost $300 because inspection said the charging port was damaged, really?, I didnt have an issue with charging the phone!! I guess Im going to get a different provider!!

The sign outside says, Wait here for assistance. I am NOT going to wait outside for assisstance! Ill go somewhere else!

I set an appointment and went in to the Sherman center at the appointed time. Even with their covid19 accommodations, I was assisted pretty much on time. I needed help setting up my new phone and changing over information. The gentleman who helped me, Levy (Im sorry, but thats the only part of his name I got), was helpful and and professional. He was also tasked with meeting customers at the door and STILL was able to get me through the process quickly. I like Verizon and have no plans to change, but Levy represents one of the main reasons for staying with the company. Thank you. AND bravo.

In store, great. Ive been buying phones from John since I was 14. 20 year. Blake is awesome too. They take care if business.

Everyone was super nice. The store had exactly what I was looking for and they even stayed late to help me and set up our new phones. Blake Casey is really good at his job and went above and beyond to help us out. Couldn’t be happier.

Levi & Abby were so kind & helpful to my husband, explaining his new phone & making as simple as possible to operate 🤗😘

I had 12 oclock appointment. Was told I should have ordered my phone on line. Go wait in your car. About an hour after I got there the store called. My wife and I were already at best buy. We already got our verizon upgrade. The knowledgeable young lady transferred our contents to our new phone. Just shut the verizon store down. Fire the employees. Sell the property. Kick back the savings to the consumer.

Got a great deal! Ask for John, he knows his business.

DMV all over. Take a book !!

Great phone service

Wait was very long, but the transaction went smoothly and quickly. I had my phone backed up already so I was out quick and my salesman was very polite.

I have gone to this location since signing up with Verizon years ago, always have been pleased with the service with the exception of today. I went to upgrade my son’s phone and was treated like a number that needed to hurry up and leave. The associate put the new phone in a bag and handed it over. At least he did tell me an app to download to transfer the information but did not offer to set it up. I’m not one that is needy of help, I just think it’s good customer service to have a customer leave happy and not stunned from lack of service. It’s not like it was busy at all, probably from the fact they ushered us out, so others are most likely treated the same.

Excellent service today. Never have trouble with service there. They are all friendly and happy to help you with anything you need.

Great service. Always helping and going the extra distance to make sure you are satisfied. Great atmosphere and the employees are always friendly

We were going to become Verizon customers fortunately their service did not work in our area never once rcvd a bill from them but recently started rcving phone calls from a debt collector saying we owed them even after they refunded our money no way to call this location though they say the location is who we would need to speak to would not recommend to anyone

The employee that helped me was very polite and knowledgeable. He took extra time to explain the pros and cons of different phones and plans. He helped me finalize my decision to switch to Verizon

Wait times were ridiculously long both days we went. The staff was friendly, but our first representative did not seem knowledgeable and messed up our account, which then took literally hours to fix. The second visit went way more smoothly, but we still waiting a long time to be served.

It’s time for an upgrade and I always cringe going to the Sherman store! It’s always a 30-45 minute wait. Now I have been a Verizon customer for over 17 years and I Love Verizon but I just hate going to the Sherman store. My time is more useful. Sales guy says it’s always busy at the store so either staff the store to take care of customers or open another store around here geez. SMH.

Just left the Verizon store in Sherman, Tx, and I must say it was one of the best experiences Ive ever had at this store! John was excellent! His customer service was top notch! He made the whole transaction painless! Ask for John! You wont be disappointed!!

Ive been with Verizon for almost 10 years and Im thoroughly happy with them. Granted, I did have to lose my unlimited data here recently, they helped me transition over to a data plan that was best suited for me. The employees here definitely take their time with each customer to make sure they are fully satisfied.

Today was my second time in this Verizon store. The rep recognized me from over 6 months ago. He has always been very knowledgable and friendly. He got me set up and ready to go in no time at all and even helped me get a better deal on 2 phone cases and a glass cover than I would have gotten on 1 case alone. This is my FAVORITE store!

This store is completely worthless. Unless you are going in to buy a new phone, the only thing they can do for you is give you customer services phone number. My wife tried to bring my Galaxy S8 in and get it setup on her line and the dude said that it wont work on the network. Hello, I just took it off the exact same network she is trying to put it on when i got a new phone. All they want you to do is buy a new phone. Employees are extremely unprofessional and unfriendly. Why is this store even here? Just drive the extra miles to McKinney and get better service dont waste your time here.

This store is a lot like special needs kids. They try really hard but they just cant seem to meet the mark. Took two days to get the phone activated. And then they told me the phone number was a different number from what I actually was. Finally got the phone turned on so I cant say the total failures, but it seems like they tried really hard to be one.

This place was great! I had to change my number and Blake made the process easy and painless! Thank you!! This store has had the best customer service Ive ever found!! Keep up the good work!

Cost more than metro and same service. I paid an activation fee twice.I tried to pay my phone bill online today and couldnt so I will be paying a late fee.I hate Verizon.

The connection stinks at my desk area. Like most communication providers they will rip you off. The store service otherwise, is pretty good.

It was the worst customer service Ive ever experienced. The representatives name was Abbey. Steer clear!!! She was rude, when I asked to speak to a manager ( to clear up a question) she said I was escalating to the manager. She outright lied to my wife. Do not go there Do your business online.

The wait time was short. The gentleman that helped me was very nice. He took his time to help and answer any questions I had. The store was clean.

Veronica was awesome

Busy place but we had a simple request and they took great care of us.

Wonderful customer service. They help you get set up in what you need at the same time in trying to save you money. Highly recommend this place.

Love this place. Great place to buy phones, tablets or accessorys also new computer wrist watches.

This location is always busy. Seems like a forever wait. They actually help customers pretty fast

Blake Casey, Sherman, TX store was so very helpful & patient with me, getting my service back with Verizon. I switched 2 days pryor trying to cut my monthly bill. It took 2 days to figure out I made the wrong move. Came back in & Blake worked with me 1 hour & 45 minutes to get it all switched back around, voicemail set up & paring with my car❣️❣️. Thank you Blake, you REALLY are a people person & a Awesome Guy‼️‼️. Thankful, SuZanne

If you enjoy waiting for over an hour for a quick question they could have answered instead of asking for your name for a place in line you are in the right place. Why the hell does it take an hour or more to get anything done at a cell phone store?

Did what the could for me and very polite.

I keep coming here because if Blake and one other employee (cant remember his name right now). His iPad say Panda Panda Panda on it though. They are both freaking awesome.

The employees were very helpful and spent the time needed to answer our questions.

Verizon in Sherman, Tx has poor customer service. My Pixel 2 just stopped working. There was no external damage. I have been waiting 8 days for my replacement phone ( under warranty).Today I paid $12.99 for next day delivery. So that will be 9 days without a phone plus $12.99. I feel totally ripped off.....

Lady who helped me was professional and sweet.

We have the best Verizon store of anywhere. Always helpful with our phones, always polite and professional

Staff is always friendly and every Verizon store I go to is very friendly and fast and attentive this is who I use curly for my service . The guys off of George W bush freeway were very friendly with me and very attentive and caring about when I needed thank you.

Friendly service

Young lady was awesome she was very patient very thorough and was a very pleasant experience

I was shocked at the customer service here, it was really good. First time Ive actually had good service at a Verizon store and no wait. Thanks!

Skipped over us multiple times in line, only ever acknowledged by staff to sign us into the queue which wasnt utilized in any capacity to determine order of customer service. Took another customer to point out to staff that they kept skipping us.

When we first got Verizon they were a good store. When we moved to North Texas we were introduced to the Sherman store. Bad, very bad customer service.

Great staff. They are so helpful. Place is always busy so expect a wait

The store was nice but it took a long time. Verizon itself is an awful company who dont care about their customers at all. They have no customer service skills at all and when I mentioned of considering a different carrier, they said and I quote Do what you gotta do! Wow! No care, compassion, or consideration. Talk about making someone feel special! These people are awful. Go somewhere where they actually value your business and care. This company has gotten too big to care about us. Try Sprint, T-MOBILE, or AT&T.

I love my Verizon store, very knowledgeable Crew, and If they cant help they will get you someone who can.

Great service, friendly staff

Probably the worst service provider I have ever encountered.But the staff at this location is friendly and knowledgeable.Its just....Verizon....

Vanessa was absolutely awesome! Fantastic service!!!

We love our phone service! Josh is always helpful and great to work with. Ask for Josh

Very friendly staff and a great selection of phones and accessories.

Walked in after a bad experience with sprint and walked out with a new phone. Levi was very professional and turned my day around with great customer service.

Appointment with Jeff Manning to get new iPhone 8+ and accessories. Transferred all data. Excellent Job.

I love coming here. All the staff are so friendly and welcoming and they make sure to handle everything they can!

Love Verizon service, beats them all. Service was fast and friendly too.

Wish I could give negative stars. I simply need a charger for my Verizon smart hub because mine is lost. Went to the store in Gainesville and they didnt have them but the guy was nice and said he believes best buy sells them. Tried that but they didnt carry it. So I call verizon corporate and they sent me to Sherman Verizon. Walk inside and explain this to DEXTER (WORST GUY EVER) and he for no apparent reason spoke to me in the most condescending and aggressive tone and made a show of speaking to me like I was an idiot. When I was totally shocked by his attitude I told him not to speak to me that way he said well you were taking a tone with me. In no way was I. I guess asking a question is a personal affront to Dexter. He should be fired and NEVER work in customer service. I have for 16 years and have never once spoken to any guest client or customer that way even when Ive had difficult ones which I was not. Guess he works on commission and has no interest in helping anyone who isnt going to put money directly ln his pocket. Or he is just a terrible person in general. Either way.

Jeff at the Sherman location has taken awesome care of me every time I went in there with a issue with my phone. He is the only 1 I will talk to when I go in there.

Customer service was horrible. One of the ladies told me a opinion as if it was a fact and when I told her it was not correct she rolled her eyes. I’m a business owner myself and to be treated with the customer service that was provided tonight I’d loose customers. Fact is that Verizon could be loosing a long time business account.

Employee was not interested in trying to find out what is wrong with my phone. He rudely told me I had to many apps open, I didnt, and said that was all he could find. Will never go there again.

Super helpful and decent selection of phones.

Absolutely horrible. No one seems to know what they are doing. If you want to spend over 2 hours in a store with no AC just to be charged for the wrong phone and leave with the same phone you walked in with then go here.I have been a verizon customer for 8+ years. This is the worst store Ive ever been to. I recommend just calling the 1-800 number. They gave me a WAY better deal and took care of me in less than 30min.Just a little update, they actually went ahead and charged me for the canceled order after I made a purchase out of their store... and no one has any records of the charge. The manager on duty was completely unprofessional and rude. I wish verizon would spend the time to properly train their employees.

Very nice! Lowered our bill and replaced our phones!

Save yourself the headache!!! Head to the McKinney store for the best service and inventory. These guys have no clue how to run a Verizon Store. Terrible service!! Never have anything decent in stock... and the stock pics are not for this store. This store is tiny and dirty.

Smooth running & knowlagable personnel, careful of day if the week & time... They can have a ling wait, much worth waiting for though!

They dont have the ability to transfer your saved information from one phone to another anymore. The lady I spoke with in the Sherman store said that their Wi-Fi wouldnt support it. Not many new smartphones to choose from

Went to use their wifi and pick Lauren Burchette s brain. Shes the best.

I went to get some questions answered and was very pleased.

Wanted new phone but someones kids playing on the iPhones the time I was waiting. Several employees behind desk and no one ever asked if I needed help. It wasnt busy. I have 2 upgrades that have no contract. Think Ill go visit AT&T

Great customer service. They took the time to do it right.

Wasnt there!

The people in the store are always helpful. The wait can kinda suck sometimes though

Very happy with the serviceTook care of my questions.

Its a great place for your cell phone service and asscreious

Sales person was great. Was in and out in 30 minutes.

Ive managed to get Josh every time I go in and he is awesome.

Lot better than the other store in town

Very helpful staff, not a good phone selection at this location.

Extremely Rude Staff!!

I spoke to the manager about concerns that I had. My husband has been a customer since 2014, he finally convinced me to switch from ATT to Verizon. Since then weve both been getting phone calls and texts from someone who I assume is in the Grayson/Fannon county area. I have contacted Verizon corporate and hopefully this problem will be corrected. However the manager of the store in SHERMAN, TEXAS was flippant, nonchalant and bordering on rude! I will not mention his name in this review, but he can be assured that his name was mentioned when I called Verizon to lodge a complaint. Guess what? Before I mentioned his name they already knew it! If I could give this Verizon outlet less than one star I would have!