Show Low Ford was a pleasure to work with and Stewart was fantastic throughout the entire process. Most dealerships just see dollar signs when you walk through the door but, at Show Low Ford, you feel like they are trying to earn your business for a lifetime. We were impressed by every part of the buying process and would highly recommend them, even if youre in the valley like us!

I have been going to Show Low Ford for going on 4 years now. I bought my truck there and get all my services done by them. Everyone is always friendly and the prices are fair. My entire family owns Ford trucks and we trust that Guy Hatch will always give us the best deals.

I have been having issues with my Ford ranger not starting as scheduled. I call this morning and was told that the dealership was not taking any new customers due to the GOVERNMENTS B.S on parts. So I called and talked to Royal the person I dealt with in the purchase on my Ranger. He told me to come done and we could work on the issue. He didnt put me off with an excuse but fixed the issue now thats CUSTOMER SERVICE.

Had a great experience at Show Low Ford. No high pressure sales. They delivered on everything they said they would. Shawn Taylor was easy to work with and kept me informed throughout the whole process.

This was by far the best vehicle purchasing experience Ive ever had. Bob is a dedicated sales person, but more than this he learned our needs and was very knowledgeable, professional, and friendly. At no time did I feel pressured by sales jargon, which is exceptional sales as my father had his own dealerships when I was young. He is an asset to the Show Low FORD dealership.Mark the finance guy was exceptional as well.Very sincerely yours,Richard Anderson

Bob was great. We were looking for a specific truck and after waiting 2 months he never forgot about us. He was on the phone with me before it was even unloaded off the truck. The car day we made a fair deal even in this crazy market and took it home! No reason to leave the mountain to go car shopping. Great experience thanks guys!

They drove me home so I didn’t have to sit around the dealership with my little dog for 3 hours and then they came to pick me to take me back to the dealership when the repair to my car was complete. They are neat and courteous. Thank you Show Low Ford.

At first I felt that since we are a small community, that I would be treated with respect, honesty, and that the dealership would operate with integrity. I found out that we are just another sale. The have a good front, thats for sure. Once the sale was finalized they couldnt get us off the lot fast enough! Ford pass-what a joke!!! I was told that the first 3 oil changes were paid for with the points on the pass...WRONG!! My second trip in, I paid...which was after waiting over a month to get the initial points loaded...The young man who helped us (which was nice) didnt seem to know a lot about the vehicle. I found out most of the answers from my niece...After speaking to the assistant manager (since the manager or owner cannot be reached). It still didnt make a difference. Now, I know that my name is not as known as others but it is a small mountain!! To conduct business like they do at SLFord is reason to seek assistance off the mountain!!! Im sure after reading this review, I will receive a nice fake offer....thanks for nothing......I knew I should have bought a Chevy!!

My husband and I were looking to sell our infrequently driven 18 F150 without purchasing another one, which I know not all dealerships are keen on. Another dealer in town lowballed us, so we came here instead and could not have been happier.Bob was friendly and talkative, and they offered us $7k more than the other guys. Sold it on the spot and they sent us on our way with a check. Fast, painless process overall, highly recommend.

I moved up from Buckeye and Jones Ford was my dealership where I have bought two trucks, they bent over backwards to make sure I was 100% satisfied and resolved any issues I had. So far I have not felt the same way with Showlow Ford. However I have only been there once for service and aware that they are short handed but you have to teach your employees that customer service is #1.

Wish I had been told sooner that the F150 10 speed transmission is badly designed. My truck started having transmission problems in the first 3000 miles of use. It even failed on a trip to Phoenix which required a service stop at a Ford dealership prior to arrival .I have no faith in the transmission reliability after mywarranty expires. Based on talking to other owners, my problem is well documented. Ford is aware that the transmission has problems and continue selling a defective product.

Excellent service! They tell you up front what he cost could be so you wont be surprised. They even caught a recall I had forgotten. We even drove up from the valley to have them do the work.

It was easier than I thought. From setting the appointment, dropping off my truck, and getting the call to pick up my truck when it was done.The service providers were professional and helpful. Ill definitely be back

The best automotive dealer on the mountain! Not to mention that Ford makes a great truck!! I always have great, friendly service! I have been customer for over 6 years.

Average car dealership. I think you can find a better deal in the Phoenix metro area.

Had seen a vehicle I wanted on Sunday and chatted with the virtual assistant about it and told them I would be there Monday morning, after it was verified that was still there. When I got there Monday morning I had expected to be basically be greeted by someone that knew I was coming and ready to buy. I walked through the door and waited a few moments to be recognized and asked if could be helped. Found out the vehicle wasnt there anymore and showed other higher priced ones, but nothing I liked.

I recently bought a new 2019 Ford F-150 from Matt Williams at Show Low Ford. It was a great experience all around, from the time I drove in to the lot to the time I left driving the new truck. The staff were all very friendly and willing to help with anything we needed, they even helped to entertain my impatient 5yr old by drawing faces on balloons. Matt was very knowledgeable about Fords and very polite. He asked what I was looking for and took me to the exact truck we needed. He was not pushy at all and let me take the time I needed to make my decision. He introduced me to his finance manager Jameson who then went above and beyond in getting us the best deal. The owner Guy Hatch even came out and introduced himself and was very nice and wanted to make sure we were happy with our purchase. We got a great low price on a beautiful new truck. I couldnt be more pleased with my purchase. The buying process was smooth and easy, I went in and signed papers over my lunch hour and was done in less then 30 mins!! You cant go wrong if you buy from Show Low Ford. I highly recommend them. They truly care about there customers! Thank You again Show Low Ford!!

Absolutely painless experience! Great car, great price with great customer service. Called into the Parts Dept a few days later to order accessories, they already had all the information on my car. Will only be taking it to Show Low Ford.

The salesman, Royal, was superb. His knowledgable explanations and non overbearing approach was very much appreciated. The finance dept was quick and efficient, very professional. I am trilled with my 2019 Raptor!

I always have a good experience at this dealership. Their Service Department is great and they are very kind and easy to deal with. I wish every dealership was like this one. A great staff of good people.

Im new to the area and I was very happy with the helpful and courteous service writer and the clean and overall appearance of the dealership

Always on time and work done quickly. Phone calls are made when the work is done and no hidden surprises. New in Show Low and happy your dealership is part of this community.P.S.On line appointments are more hassle than simply calling the service department.

Everyone was so nice and friendly helped me out to get the part I needed and was on my way good price and friendly service!!

We needed additional equipment added to the 2021 Ford Explorer we just purchased to be able to safely tow our travel trailer. The service dept, our sales guy Royal and even the owner Guy Hatch stepped up to the plate and made it happen.

Service people were very friendly, yet quite professional. Especially Martin Risvik, my Maintenance Advisor.Vehicle was ready on time.I would recommend Show Low Ford to everyone in the area.

Go to Royal. He will set you up. He has helped us 3 times now and we will continue to go back. After Royal gets you what you need Mark will get you written up and out of there. Both are friendly and knowledgeable. Its not your typical high pressure dealership like in the valley.

ShowLow Ford treats you right. Ive had the unfortunate experience of having to work with both Prescott Ford (Gapin Ford) and the fortunate experience working with ShowLow Ford. Hands down, I wish Id been able to get my Ford Explorer PLATINUM from ShowLow!My issues are still not fixed, having gone thru GAPIN! Two towns, each have their own genuine quality of helping their customers.If I had it to do again......TRUST SHOWLOW FORD. THEY CARE! ASK FOR STUART!!!Thank you Stuart!!

I needed to upgrade my old truck. I listened to Bob Fla: (older vehicle with high mileage potential of break down would occur anytime).. i took his advise and now driving a nice new F-150. Bob showed me variety of vehicles. I stayed with the super crew F-150. More room for my daily activities and purchase matters were settled within a matter of time. My travel to SF was worth it. I drove my new F-150 home to NMexico the same day with a happy fave. A lunch and full gas tank made by Bob. I thank Showlow Ford for all my vehicle purchases. And Bob flag, my grandson - i appreciate all his excellent and professional support. Tcare...RA

Requested for 3 items to repair/review FORD recalls. I called on with phone and the service department 1/2 hour before I go for appointment, to shuttle me home for 3 miles. Female told me the critical recall; the main reason, has been deleted. Even though a critical control module has been deleted. The shuttle would not be available since another customer had to go to Concho.My house repair was needed at that time and I had 2 teams and items for me to view on it. Thought I would only need 20-30 minutes to stay back house. The service rep informed me shell be available ...soon. 45 minutes later, sitting in customer waiting room with 1 other customer. Watched 3 salesmen just sitting and talking. Empty repair car stalls. Maybe 3 other stalls and no New cars in lot. MY truck still sitting where I put it in front when was dropped in earlier. I told service rep to cancel it and Im leaving. No other appointment will be sent by me. Ill j ust go to a Good Dealer in the valley.There was another battery issue I talked to SL FORD service rep 1 month before and would cost $375 for an upgraded new battery. I just recharged my same 4 year bat the next day and has been fine for the past 2 months. Be careful.

I made appointment for 10:00 showed up 25 min. early my problem, was taken care quickly as far as paperwork but it was 10:35 before they took my car back for service oil change.

We were looking to trade in my 2020 Corolla for a truck. Soon as we parked a wonderful salesman JOAQUIN HUMPHREYS met us and we told him what we wanted he was so nice not pushy showed us different trucks that had what we wanted. Being a woman I didn’t want a big truck so he showed us what I would like and all the features. Got what I wanted for my trade in. I’m loving this truck. A big thank you to Joaquin for calling us to make sure we were still happy with our purchase.

BEST vehicle shopping experience EVER. Ordered on the phone with Stewart. Nathan worked out an except able price to purchase my BEAUTIFUL F150 XLT over the phone. Once we agreed my vehicle was delivered the NEXT day to my driveway in Phoenix by 2 wonderful gentleman Jim and Marty. Signed paperwork on my front patio. . AWESOME group of individuals at Show Low Ford.I highly recommend this dealership.Thanks to all involved

Love this place. Had a lot of catch up work done to our 2010 Raptor. Including having a block heater installed. Came in 200 bucks under the estimate and with my veterans discount it was almost 400 off. They took really good care of us.

Show Low Ford is an awesome place to do business, my salesman was really nice and put me in a beautiful vehicle.

Went to Show Low Ford for the very first service on my vehicle. Overall, the service was performed in a reasonable amount of time.The three stars is for the small details that set dealerships apart from others. Some may dismiss this review because it dings SLF for the small details. However, go into almost any other Ford Dealership and you will see that they go above and beyond to make people comfortable while waiting for their vehicle to be serviced.1. My appointment was the first of the day. I left about 1.25 hours later. At no time did an employee brew any coffee for people waiting in the lobby. If you are not going to brew coffee, then remove the machine.2. SLF has a guest wi-fi network, but the people I spoke to did not know the password. If you are going to have a guest network, the password should be given out by the service advisor.The small things as mentioned above set great experiences apart from mediocre experiences.

1st time there. Service was great. Martin explained how the system works and I was very satisfied with it. Thanks Martin and SHOW LOW FORD. Karen Dilorenzo

Service work done well and on time.

While the staff has always been very polite, we took our 2017 Ford Explorer Limited in to have the Heating/Cooling unit repaired in the front passenger seat. They did not fix it. We took it back and they said it was fixed this time. It wasnt. They told us our brakes did need done and we agreed. They put on new pads, but halfway through our trip we had a bad vibration and found out they did not turn the rotors with the brake job. Had to take it to a service center and pay for that. We took it back for a 3rd time and they finally fixed the seat, but still have never responded to why they didnt complete the brake job they told us we needed. Again, nice people, poor follow through. Never going back.

Rented a car. Nice staff

DO NOT TAKE VEHICLES HERE FOR SERVICE OR REPAIRS!! I would give them 0 stars if it were an option. We had just bought a used, vehicle from a dealer in the Phoenix valley. Upon getting it home, we decided to get the oil changed since we didnt know when the last one was done, and we noticed it could use an alignment. Show Low Ford was the only place that could get us in on that day so we took it there. After our new car being there a few hours, they told us the oil plug hex was rounded so they couldnt get the plug off. They said the plug could be stripped, and the only option was to replace the entire oil pan for around $500. Then they told us our sway bar was bent and needed to be replaced before we could align the front wheels, and would cost a little over $700. All being said, it would cost us around $1,200. We decided not to leave the car there for the repairs. They still charged us $122 for a new oil filter, but no oil change, rear wheel alignment and labor. The next day, I got the oil plug off myself with vice grips, got a new plug, oil and filter from Napa, changed the oil myself for $43, and have had no issues since. I took it to a local shop in Pinetop a couple of days later for a second opinion on the alignment issue. The second place said the sway bar was perfectly fine, and looked relatively new since it was a 2018 vehicle, but needed a new tie rod on the front passenger side wheel. They mentioned there was no way Show Low Ford aligned my rear wheels because there was no evidence of anything recently being adjusted. The 2nd place replaced the tie rod and aligned all four wheels for around $200. Shame on you Show Low Ford!

My first buying experience with Show Low Ford was in 2011. In April of 2011, my wife and I purchased a 2011 Ford Escape Limited. We left feeling very good about our total experience at Show Low Ford. A few months passed and we returned to Show Low Ford and purchased a 2011 F150. Once again the transaction was a pleasant experience.Over the course of the past nine years I have frequented Show Low Ford for service and parts. From sales to service to parts, you are treated like a valued customer. Most of the time, Guy Hatch will walk out and greet me.In May of 2020, my wife and I traded the 2011 F150 on a low mileage 2018 F150 King Ranch. Royal Deal was our salesman. It was effortless to make this trade. Royal has followed up with me after the purchase and offered his assistance with anything related to my purchase.We are Show Low Ford customers for life.

This was one of the fastest service I experienced with any auto dealership. thank you

Bought a new truck. No hassle good deal and friendly peoole

They are the best, we have bought two of our vehicles from them. They are very willing to do their best, for the customer, what they say in achieving your goal is very much considered. That you to everyone at Show Low Ford, in Show Low Arizona. I recommended them highly. Been doing business with them since 2017, have no regret. Customer service, service department, sales, it all connects with the customer in mind. Thanks again.

They are great and treat you like family.

Great place to purchase a vehicle. Matt was very personable and attentive. The rest of the sales dept were also very personable and made us feel welcomed. Normal haggling process of purchasing a vehicle with no pressure. Mark at finance was also very personable with us. Had a couple small issues after delivery of the vehicle but Matt, Chad, Chuck, Mark and Guy insured everything was taken care of professionally and promptly. We will not hesitate to buy from them again. Thank you gentleman!

This is the only place I will service my car as they are always friendly and I am taken care of in a timely manner.

If I could put negative stars I would. I had my car serviced at Show Low Ford because they were the nearest dealership in Northern Arizona. The only reason I took it there was because I expected a recall. The issue wasn’t covered under recall and I should have taken my car and gone some where else. Instead I let the fix it. I took it in on Wednesday they said I would have it 2 days later. 2 1/2 weeks later I finally got my car back. While the “worked” on my car the broke the handles for my windows, broke one of my wheal covers, broke the cover on the drivers side handle. A couple months later my car completely dies while I am driving it. Turns out the max airflow box was not bolted on. I have talked to multiple mechanics and they all said the same thing the bolts won’t fall off on their own. All signs point to showlow Fords inept mechanics and service dept. Avoid this clueless hacks at all costs. It will save you time and money.

Wanted to charge me $200 over list price. been trying to set up a business account but they seem to have no interest but they do have plenty of excuses

Kind and courtious, Shawn worked with us and delivered as promised. Good people

Strongly Recommend Bob Flaherty was amazing and answered all of my questions

Our car sales man, Royal Deal, is the Real Deal! He was easy to talk to, and got us the price we wanted. So far we love our mustang. Thank you Show Low Ford!

Will not purchase a vehicle from any other dealership. The folks at Show Low Ford are top notch from the top down. I drive 300 miles just to utilize this dealership and work with their people.

Excellent customer service. Bob and Vicki in the service department are happy to answer all your questions and really make you feel part of the family. Thank you to the mechanics who did a great job on my Ford Truck.

Great experience. Sales was knowledgeable and helpful throughout my multiple day decision making process. Once I decided to buy, the balance of the process was smooth and efficient and my vehicle was delivered in spectacular shape.

Very fast service! Will be comming back!

Super friendly staff. Very knowledgeable about their products. I would recommend anyone who is the in market for a new vehicle to go to Show Low Ford.

I buy a lot of vehicles and this has been the easiest by far! As a matter of fact we are in the process of a second purchase. Thanks for all the help Guy!

I had the best experience purchasing my first new car here. Stewart was absolutely amazing and gave me all the information I needed without pushing me. I definitely recommend his services to everyone!

We visited Show Low Ford looking to possibly purchase a new Ford Escape but we were became quite impressed with the Edge. Our salesman A.J. was very professional and low key. He suggested that we test drive both the Edge and Escape but we were sold immediately on the Edge and purchased it. A.J did an excellent job of getting us a fair trade-in on our 2013 Hyundai and putting together a good transaction for the new Edge.

Getting my escape worked on

It was Saturday afternoon and I was driving a 15 year old Mazda. The check engine light came on and I was in a panic. We were 350 miles from home.. Never Fear, Show Low Ford checked the computer, said the could diagnose precisely on Monday. They gave me a loaner vehicle for the weekend and had me ready to depart Show Low by 2:30 on Monday. Chris in Service gave me exceptional service and went above and beyond to take care of us. Thanks!

GOOD FAST SERVICE, VERY SATISFIED.

We are very pleased with our new/used Jeep. The service we received at Show Low Ford was exceptional. Donte Bailey didn’t pressure us, but gently guided us through the questions we posed. Should we look for another car in the future, we will certainly check out Show Low Ford first.

Was not bombarded by sales people and very helpful

Guy Hatch, Owner was compassionate and understanding with the problem in my Explorer; very considerate individual! I also have had a great experience with salesman - Bob. Show Low Ford is a great place to buy and service your vehicles. Makenzie in Service Shop was a great help too. Definitely recommend Show Low Ford.

Our salesman Stewart Waite was knowledgeable and personable... He got us the best deal possible in a car that I love!!!

Show Low Ford is the one stop shop 2nd vehicle we have purchased with them. They are professional care about there customers needs and follow through with great service from beginning to end. We will use them on our next purchase.

I always have a pleasant experience at this dealership. The folks in the service department go out of their way to make sure they understand my needs and then make excellent repairs...I have been dealing with this dealership for about 5-6 years...never any headaches and always satisfied...++++++++25 March 2021Hate to sound repetitive but the Service folks at Show Low Ford hit it out of the Park again...had my F-350 in two days ago for 100,000 service and it was done in a jiffy and no one tried to upcharge additional services...These folks are honest, reliable and go out of their way to help...

Dealing with Show Low Ford has been a pleasant experience. They want to make sure that the vehicle you buy meets all your needs, and is something you will be happy with.The owner of Show Low Ford (Guy Hatch) has always been a big supporter of local businesses and events. This was a big reason for me to purchase from Show Low Ford.Another reason for purchasing a Ford is that they did not accept a bail-out from the Government.I look forward to my next purchase from Show Low Ford - A 2020 F250

Purchased from private seller and had Show low Ford go thru truck to see what needed attention. All checked out well, paid and went on my way. The next day I discovered the windshield washer is not functional. A little disappointed something so simple would have been overlooked.

Just got a new truck and Royal was my salesman and he was wonderful. I told him my price point and he said he would try but no promises and he did it! He pushed for us until the end! I recommend show low Ford and I definitely recommend you ask for ROYAL!

Once again, Show Low Ford was amazing to work with! Thank you for making each transaction I do with you so simple and going the extra mile to make a difference!!

Show low Ford worked hard to earn my business. No pressure just great salesmanship and awareness of the product they sell. We are very happy with our new Ford Ranger, it has great power and mileage as well. Very comfortable and has a push button locker!!

Great Deal for us, almost Perfect, just missing a sun roof.

Great people!! More like a family own business then a dealership. They really do keep on caring about your vehicle after the purchase!!

I love shopping at Show Low Ford! I have gone to many other dealerships on the White Mountain and this one is the only one that has been honest and true. Not to mention they have no problem talking to me not just my husband. I have bought 3 vehicles from here.

Never hot call backs on a maintenance issue..but overall great people

Service department needs better customer skills, that’s where cars get sold cause after the 3 hour sale.....Short story is I needed the code on the door for a used car I recently purchased from another dealer. After the song and dance of an appointment and cost and how long it would take I said no thanks.Got home and after 5 minutes on google 1 minute YouTube and 2 minutes in the car I had the code.Now if the service manager had taken the two minutes and showed customer service before the nickel I would think you guys were the best place in the Southwest but to the contrary I would not go back for anything and will certainly not recommend you.

The salesman was great. 5 *s however the overall experience was not so great. It takes too long, there is no bargaining and I was not to happy with everyone going into a room and secretly plotting how to get me. I know that there is a psychology to sales. I just want to get a good deal. I got an OK deal but I was expecting better. It is my fault because I have a bad heart and can not hang long.

The showroom sales staff were all awesome. It took me some time to get the deal that I thought was fair but in the end everyone was happy. I would highly recommend this dealership for new or pre owned vehicles. You may even get to meet one of the owners like I did, that ultimately sealed the deal. I will buy there again!Mike S.

Got vehicle in at scheduled appointment time A complete inspection of my vehicle was done in very professional manner . All work completed in timely manner and at cost and time estimated . Great job Thanks.

Three times in a row over 10 years Show Low Ford service has done me right. I have nothing but good experiences. Fair prices and great work.

I had a good experience at Show Low Ford service department.

Excellent service department. Excellent sales staff. Lets dont forget the man guy hatch he goes above and beyond to help his customers. Thanks again guy hatch and team at showlowford for the great service....

Service is great - nice waiting area - Vicki our advisor was knowledgeable and helpful — we will be back — thanks!

I Purchase a 2014 Ford Mustang here and the guys made my dream car come true!! They were very nice made me felt like i was at home! go see Matt Willams hes the man! Thank You Guys so MUCH!!!

The service department took care of my truck as true professionals. The mechanic, David T., went above and beyond when repairing the damage done by thieves who attempted to steal my truck. Thanks David!

Terrible experience at service dept. Took F150 in for the works which includes oil change, tire rotation etc. They neglected to do the tire rotation, said they couldnt find lug key. (I had placed it on the console, it would have bit them if any more visible). I asked the service rep if I get any discount since they didnt do the rotation (labor intensive operation). He told me it was a package price, no discount. I then ask for the service manager, same answer from him but he offered to bring the truck back in and do the rotation which I accepted. During this experience I had askedfor a quote on 4 new tires. He told me he couldnt get me a price at the time but he would call me later. He never did. I am buying new tires at another location. Thanks Show Low Ford. I used to really like this dealership and bought and serviced both my trucks there but NO MORE!

Really nice service desk..McKenzie really knew her job.. thx so much for your great service!

They have been very helpful to my sister and I. They gave us a great deal on a new car. They are really going out of there way to help seniors get into a car. I recommend AJ he is professional and very helpful hes not push and he is understanding of you and your situation

If youre looking for a great vehicle, go see Stewart Waite.

I payed a diagnostic fee to have them diagnose a problem and they couldnt figure it out and wanted more money to diagnose it. I also went in for a very minor coolant leak and when I picked my truck up, it was a much worse leak. It was spraying coolant after bringing it to them. I dont know what they were doing but they made everything worse and wanted almost $3000 to do nothing. It was a VERY poor experience. Will not be bringing any vehicle there again

Worse service center ever!! They couldnt fix my 2002 explorer and still charged me almost $1000.00 ! RIP offs! Hatch brothers must be proud of ripping people off!

I had the pleasure of working for Guy Hatch last year and I have to say that I found Guy to be one of the best if not the best dealer I have worked for.I have been in the service side of the business for almost 35 years and was blown away by his involvement in all aspects of his business. I totally recommend Show low Ford for vehicle purchases and your parts and service needs. Give them a try... you will be well taken care of.RF. I just purchased a new F-150 from Guy Hatch and his Team. WHAT A GREAT!!! experience. If you are looking to buy a new or used vehicle... see the team at Show Low Ford. You will be pleased.

Great service department. Makenzie was awesome and knows her stuff.

Bought a car from and found out why they wont give you a warranty the hard way. got the car and it turned out it was way past due for a transmission flush, brake pads were worn down and the rotors were warped. driver speaker went out and found out it was from soda being poured down inside from previous owner. changed the spark plugs and the wrong ones were installed. they detailed our car when we bought it but still had bugs in the dome light. took it in for a recall and still had the same issue.....never fixed it. dont have your car serviced here and dont buy a car from here. they dont have a competing ford dealership near so they dont try to be great. only the best in the white mountains cause theyre the only ones.....sad. never buying from them again.

It was kind and friendly service! I will definitely go there again to have my vehicle serviced!!

I used the service center. Quick service, polite and efficient.

We have purchased 2 vehicles from Show Low Ford and both times were great! We got a great deal on both trade ins and we will go back for the next one. We also take our 2016 F150 there for the oil changes and they are always great and quick.