I was greeted when I walked in the door. A sales rep immediately assisted me. Even the store manger was helpful as well. She also assisted the sale rep while he serviced me. My experience was Amazing!

I went to the AT&T store on Youree Drive and needed some help with my phone I was not been able to get some features to work and a young man there named Carlton was so patient with me and he took care of every one of my needs and he is absolutely a joy to talk to he really knows his job good way to go Carlton

Fast, friendly, professional service . Definitely got everything taken care of that I needed.Jessie is the young man that helped me . Pleasant experience.

I had a WONDERFUL experience at AT&T Youree Drive! Carlton was VERY knowledgeable and helped with an appropriate purchase for my 10year old daughters birthday surprise! He even directed me to a place to purchase accessories for her phone that they didnt carry in the store! Great job !!!

Attention folks: please do not interact with Jeremy at this store. He promises one thing and always under delivers. The rest of the staff at this place including mangement is also very shady and ratchet similar to a used car dealer.

The Youree Drive AT&T store is awesome! Ian was professional, courteous and very friendly. His knowledge and expertise were untouchable! He gave me his personal contact info and has responded to numerous texts since my visit in order to help me with my products and service. Awesome job and my highest recommendation!

If I could do negative stars I would. Don is rude for no reason and belittles people by questioning us on why we would order anything online when we could clearly come into the store...no we do this online because WE WORK. Verizon it is.

I was advised to go this location because I needed to exchange my phone after switching to AT&T from Metro PCS. The original store didn’t have IPhone 13 Pro Max in stock. When I arrived at the Youree Drive location the gentleman informed me that iPhone 13 was for new customers only. He advised me to go to Sams or Bestbuy. They were incredibly rude and disrespectful and I ended up finding out that they gave me false information. I went to an authorized retailer store on Pines Rd and they added a line instead of exchanging my phone. Long story short, I ended back at the original store after speaking with customer service. I will never visit the Youree Drive ever again.

I had a remarkable young man help me at their busiest time Saturday in Shreveport. He went above foe me. Thank you Ben McDonald at Youree Dr. Store.

Went in to upgrade my phone and Jesse Silvernail helped me and he was very nice and helpful he was great at explaining everything I needed to know and helped me set my new phone up and even put my new screen protector and case on my phone.

Im still trying to see why this happen with my bill. So for David is being awesome in very helpful. Still not please with the amount hopefully it get fixed to where I can make a payment on my phone over all I will keep it if its reasonable.

I had the best experience at AT&T when I worked with Gabriel (Gabe) Chance on Friday, October 9, 2020. It was the smoothest and most efficient experience that I’ve ever had when upgrading/purchasing a new phone. He was able to recommend the most cost-effective phone and plan. Gabe also reviewed my account and was able to lower my bill. He successfully transferred all of my important photos, videos, and phone content to my new iPhone without any issues. He was thorough, helpful, friendly, and fast. I highly recommend you request Gabe on your next AT&T visit.

So happy to be back with AT&T! Great service at YOUREE Drive location! Big thank you to Jessie!

Jesse was super helpful and took care of everything we needed. Everyone was friendly.

The At&T Store on youree dr is great. Jesse is Awesome, very knowledgeable of the Products, very patient and A real nice Person.

Saxxony was very patient, friendly, and knowledgeable. She got us taken care of when we came in to the store. She even followed up with a courtesy reminder call the next day about our afternoon appointment.Very friendly folks.

The AT&T Store on Youree Drive is the best in Shreveport. Nick, Sharee, and Rodney were very helpful. Nick in particular, did everything he could to help before trying to sell me a phone. For that reason alone, when he did bring up the option of a new phone...I was wit it.

I gave AT&T a (5) it was the best experience I had on upgrading my iPhone, it went very smooth and fast. Saxony Graves was as kind and very understanding. She gave me options what to pick from for my phone. Can’t wait to receive my iPhone in the mail, she had to order it! Thanks again AT&T !

Corey was curt and very unknowledgeable about the older plan vs the newer ones. He wanted to sell me a new plan and told me that I should upgrade, but couldnt tell me why other than, because its better. And he didnt even offer to look up my plan for a comparison and he didnt try to get my questions answered. Corey made me NOT want to do business with your company.I dealt with a Shakota today for my husbands upgrade, and he was much more knowledgeable but still not friendly.Overall, your store is not welcoming and your employees are not knowledgeable about the services their pushing. But all I really wanted to do was get a new phone, and I was able to. Though no one offered to help us set our new phones up or transfer our data to the new devices.

Bakeem was patience, knowledgeable and friendly with me. Good customer service is hard to find. He is an asset to your company, I’m a very pleased customer.

Saxony is awesome! She helped me a lot and saved me money on my bill with a better plan! I love my HBO max! If I could I’d give you six stars! Thank you :)

Ian gave me outstanding service.

I went into the store after buying an iPhone 12 to ask for help setting everything up because I’m 70 years old and technology incompetent. V I wanted to pay to have everything done: set up phone, install screen protector, scrub old phone. SHAKOTA did everything for me and explained new phone features. He was EXCELLENT AND PATIENT with me and refused to charge me anything! I will definitely shop at AT&T store from now on and ask for SHAKOTA!

Ms. Saxony Graves, a Retail Sales Consultant in this AT&T location was amazing! So delightful, courteous AND knowledgeable! This young lady was such a pleasure to work with, that I just had to brag on her! If there were more people like Saxony in the world, it would be a much better place!She answered all the questions, was not pushy, did not rush us, just a great experience. I mean lets face it, when you are spending a large amount of money on a new phone, you wand to have a good rep helping you, and that would be Saxony in our opinion!Saxony was also the only employee that even acknowledged we were waiting to be assisted, so she came by and said someone would be with us in just a few moments! Thank you Saxony for being there for us!We have been with AT&T 20+ years!You are a TOP A+ !

Sheree and Jaleesa at the Youree Dr Location in Shreveport Louisiana went above and beyond to Set up my new 12 Pro Max and my husbands 12 Pro Max and got us the best possible deal on our monthly bill. I will give them 10 stars!

Very unsatisfied with the service I have received at this location. I have been going up there in person AND calling them for about a month regarding a promo (which I was told I would receive and now the credits are gone) on the new iPhone I purchased. Every single time I try to get some answers they tell me they will give my info to a manager and I never hear anything back. Apparently the manager has been on vacation for over a month now? If it was possible, I was terminate my contact with them immediately.

Started off great, friendly staff member took us through what we needed to know, then set us up with our account with what we asked for. Then when we signed and left it turned bad. All the promises were not kept and no one really seemed to want to help. The manager was rude and did not even take the time to look into what we needed, just said it could not be done (it got done somewhere else just fine). We called the AT&T customer service line for assistance while in the store and he tried talking to the manager and she was extremely rude to him and refused to take his advice to help us. He also wrote them up. Very disappointed. Sad part is after calling customer service we were informed this store is always getting things wrong. We were put on the wrong plan, charged for an extra phone line we didnt want, and no one would fix any of these issues. The original person who signed us up ignored our return as I guess he didnt think he would get caught for charging us for a bunch of items to boost his commission. If we could leave zero stars we would. If you go to them keep a close eye on your bill.

Clean and sterile environment with fast and friendly service. SHAKOTA was awesome and really hooked us up.

I had a great experience at the AT&T Store yesterday. Every employee in the store made sure I was checked in and taken care of as soon as I entered the store. Saxony went above and beyond to make sure I got everything I came in for, knew how to work my phone, and checked on me often while assisting her next customer. She had wonderful customer service, work ethic, and professionalism. I am very pleased with everything I purchased yesterday! 🙂

Jeremy was extremely helpful and knowledgeable.

I was intown and took my aunt to get her contacts and pics transferred to her new phone. Yall it was a challenging experience BUT the customer service given by Mia or Mya ( forgot her name) was amazing ⭐⭐⭐⭐⭐. She was a good listener, (definitely challenged by my 60 year old aunt) but maintained her cool and displayed such professionalism 🤔😊. I admired how you come in and get registered to meet with a representative, honestly the wait time as each customer entered and was partned with a rep was less than 5 minutes.This store was busy but team work was in action. Taking care of the customer was definitely their #1 priority. Ooh yea, covid protocols were being followed. I was observing 🤔😊

I was very satisfied with my rep. Very respectful, and knowledgeable. Thank you!

The sales associate Ian was excellent, he was very knowledgeable and he was just great.

Came into the ATT store and Bakeem did a great job taking care of me! He took his time and it was awesome! PS He loves cookies! Ask for him!

Jesse did awesome

Corey has gave me the best service I have ever had in store with ATT!

Kari and Jasmine absolutely saved my life today! Im from BR and am working in a remote location around Shreveport. The location where Im working has TERRIBLE internet, so I got a hotspot today, thanks to Kari taking the time to check her new stock that had just come in. They got me set up and out of the door quickly and the device works beautifully! AND they got me set up with the best plan for my business! They were professional, safe, and I am so appreciative of all they did for me today! I have to work at the location again tomorrow and I will sleep better tonight knowing I can do what I need to do! THANK YOU KARI AND JASMINE!!!

Saxony was an amazing representative for AT&T! I don’t typically enjoy the experience at a brick and mortar location, but Saxony made the experience pleasant. She was very helpful, very knowledgeable, and helped us save every dime possible! If she was busy with a customer, I would happily wait until she was available to help me. AT&T needs more employees like Saxony.

The workers were very nice and helped me out

We came in the store last week, we had difficulties with our account and getting my new phone. Antonio was very helpful, patient and nice.... we Will definitely come visit him again. Great Salesman. Very satisfied!

I had an amazing experience at the YOUREE Dr AT&T store yesterday June 29th 2020. Kari Martin is amazing. She helped me when others said it couldn’t be done. She fixed all my business account issues and even saved me money. I want to nominate her for employee of the year! I wish google would let me give 10 stars because that’s what she deserves.

Bradley was very friendly and extremely knowledgeable about AT&T’s different plans, insurance policies, and the different products. He seemed pretty young but conducted himself like he had been working with the company for a long time! His customer service is fantastic and he did a perfect job applying a screen protector to my new iPhone 11!

They were really on the ball today, and thats not always the case. I got my problems resolved.

Came in for a billing issue and Toya was so patient and helpful during the process. Excellent customer service. Nolen was Awesome for assisting me with my accessory purchase. I will definitely be back.

Either they are short staffed or the manager is disorganized. Made an online appointment, arrived on time, waited a long line before I was acknowledged and even then they served another person before me. Disappointed.

Cameron went above and beyond and got the lines on my account set up right. Took his time and really helped us out. Thanks again!

Gabriel Chance is a consummate professional. He ensured my in store purchase price was as advertised. And exceeded my expectations with every aspect of today’s visit.

Gabriel is the best. Wonderful service. After 2 1/2 hours on the phone with multiple transfers Gabriel at my local Youree Drive store was able to solve my problem.

Carlton was very friendly, and knowledgeable. He explained everything to us so we understood what was being done.

We were trying to upgrade our phones since before Christmas. We visited a couple of the franchise stores and most of them were out of stock of the phone we were seeking. I guess that is what happens when you have an excellent marketing team. What the team does not cover is the frustration that Occurs when you attempt to upgrade finally that phones are in stock and a novus sales person takes you to the cleaners with false explanations of what was truly needed. Should have walked away.. wait I attempted to but they had already started to swap of information on the phones.. the manager said we would have to pay the sales tax and then have that credited to our bill in order to reverse the sale. So, the sales team are laughing at the up-sales they are getting away with on the other clients in the store. It would not happen to me would it? Well the first lie that was told was the credit for trade in on the phones would take up to 3 months.. what he meant to say was it is applied on the fourth bill after the upgrade.. verbiage maybe but also careful word selection to entice the sale. The pad the sale to increase the commission. extra plus was not necessary but was made to believe that was the only option. Huge difference in the explanation and salesmanship... I am sure that this is the last contract that we will be in with AT&T if they allow their cooperate stores to be run this way... no wonder the competition is seeing a rise in former AT&T customers.

Mary was awesome, knowledgeable, patient and above all kind. She helped me twice. I came in Monday and had to leave abruptly, but she was very informative and scheduled me an appointment to come back. She gave superior service and I would come back and see her for all my needs.

Jaleesa & Kari are GREAT! Made everything so simple and stress free. Highly recommend this location!

Went into the Store wanting a specific Christmas Gift for my twins. I met with Sales Rep Toya. She was excellent and such a great help! Her knowledge and skills were superb and I walked out the store with something better for my kids.

We did have to wait but our did a great job. His name is Jeremy and he was very helpful and knowledgeable.

Camilo was very helpful. Great customer service.

Went to the store 3 months ago about an issue with my phone The young lady that helped said she had a new plan for me that was faster and would save me money. My bill went up $100a month.Now the store is telling me that my old plan is no longer available and I am stuck paying more. Con artists

I came to the store to get a new upgrade due to my iPhone 7+ completely faulting out on me. The first person to come to me was Saxony and she was the most helpful representative I have ever met. She was so very knowledgeable in ATT policy and procedures as well as all of the phone products and tech. She was very personal and made me feel like I was important to her day and ATT. If you ever come to this store ask for Saxony, she is the best and will get you fixed up! She needs to be running the whole operation! If I could put more stars I would!

Shakota was very nice and very helpful and very patient with us and I really appreciate his help today thank you He was so much nicer than the last time I was here

Saxony did an awesome job helping us today. She was very professional and personable. She solved a number of difficult issues we presented. Please thank her for us.

Today I went Into AT&T to upgrade my phone. Antonio was excellent, great customer services, very smart and engaged with me through my transaction. I love my new iPhone 11. Best customer services encounter I’ve had at AT&T.

I love the Great Customer Service from the Rep IanHe went over and beyond to get me everything I needed it and answer all of my questions

We did wait a long time but Jeremy our rep was very helpful and knowledgeable.

Carlton Wilson is exceptional!!! Extremely knowledgeable about All products! EXCELLENT customer service skills!!!

Staff was very friendly and helpful

Antonio was very nice. I came into the store two week ago because my bluetooth in my car wasnt working. No one would help me because it was a dealership car issues. He came out and did it for me after serval employees told me no. Such a great young man. Thank you

Mary helped us get two new phones and she was wonderful. She’s very sweet and pretty. She helped us with specific details and upgraded our phones. Go see her!

They basically directed me to the customer service line. Last two times Ive been in there theyve either tried to sell me on Direct TV or just directed me to their customer service line. They dont seem to care about the customers, just on selling more stuff. Makes me want to find a better service plan.

Saxony was so helpful! We had problems handling an issue over the phone. We went in the store and she was on top of it! Thanks so much, Saxony!

Mary helped us tonight after leaving the Bossier store abruptly because of bad customer service. We came here and she exceeded expectations and kept us laughing. Come see her! She is great and knowledgeable.

Janet H. exceeded my expectations of customer service i was there shopping for my sons birthday. Janet took her time awnsering my questions she didnt make me feel rushed or unimportant. I didnt have a long wait time. Very professional young lady. I will share my experience with others because of her.

Carlton was amazing!!! Excellent customer service! He was extremely patient and very helpful! Highly recommend

I had the best experience at this store today! Willie went above and beyond his duties to accommodate my family. He was such an amazing salesman and truly a blessing. We had the privilege to meet with the manager Shawn also and he to was the nicest and most helpful person ever. I will definitely be back and highly recommend this store!

Mary was the absolute best! She couldn’t have been more helpful or patient with our crazy crew!! Thank you so much!

Ton helped me and did her best to find me the right deal. Great service and knowledgeable.

I went in to get a new phone and none of the Samsung devices were working, only apple. The sales rep said that it was due to a charging error with the display. After explaining that I wanted to compare Samsung and Apple he said I should just go to Best Buy and check them out there. Sales rep was very nice, his hands were tied because the display was down. I do suggest just going to best buy right across the road, were I got my new phone.

Mary was awesome today i added a line and she suggested a plan that would save me some money,she also suggested i add a protection plan to my phones which i already had Today was an awesome At&t day !

Saxony is wonderful! She is very efficient and knowledgeable about the phones and accessories.

Weve had to visit them often lately. Each time we have been greeted promptly & waited on rather quickly. They are always helpful.

Needed some help with my phone they fixed me up. I have been a customer for 25yrs pretty much for the same reason, great products and services. Thanks

The store was unhelpful. I was trying to Port my service from Sprint to AT&T and AT&T allow Sprint to block my ability to change carriers Sprint does not offer a or as false falsely advertised their coverage areas and services AT&T I know has better coverage and services but yet wont allow us to integrate our phones into your system or allow us to purchase new phones to become AT&T customers in which case they allowed Sprint to trump them and hold us back from achieving or getting the services that we require Sprint is already cost me money not just in paying for lousy service and cheap phones that are pretty much useless but also not fulfilling our required needs when it comes to cell service. I am very disappointed with AT&T I used to be an AT&T customer a long long time ago and knew that the service from AT&T was far better than what I was getting from Sprint I chose Sprint because of financial financial reasons but choosing a cheaper or a less expensive carrier has proven to be more costly than effective I wish AT&T would make it right I wish AT&T would would would allow us to become AT&T customers and go through with the deal that we had set up with one with one of the retail Representatives unfortunately it looks like AT&T is lost its matzah and doesnt have the required whats the word Im looking for ability to be the cell phone giant that it claims it is

Saxony was amazing.! Very thorough and helpful.! Also very nice and personable.!

Lemonica was amazing help and so sweet! I had a fantastic experience getting my new phone!!

Mary was awesome...friendly professional and extremely helpful...will always use this store for all my AT&T needs

The agent who assisted me with my concerns and problems was not knowledge about anything. He deleted things off my phone he should have not because he didnt know what he was doing and I still have the same problem. I wanted to purchase a new phone he said, just come back when you decide what you want I wanted to know about a new upgrade. I will no longer do business with At&t. As of the end of this month.

Great place to buy or upgrade your Apple and Android phones and products. Service can be a little slow at times. Awesome customer service when you are seen 😁

I work here and would love to help you with whatever you need. I pride myself on honesty, providing excellent customer service, and going above and beyond for my customers. Please ask for me. Need something? I can help you with that. -Dana

Wanderful person good spirit extremely helpful,also helped save money and upgrade at the sametime all around good experience .Saxony

Super helpful!! Very happy with our service!

Mary was awesome! She fixed my connection issues in no time flat!!! Thank you so much!

Customer service is terrible unless they are trying to sell you something. Past few times I’ve been to pay my phone bill and the kiosk was down. The first 2 times I got put on a wait list and I was okay with that because it was fairly busy. Then after 2 hours of waiting, I noticed other customers coming in and getting put on the list as well, after another 30 minutes at least 5 customers had been helped that came in and got out on the list after me. Came in to pay my bill today, once again the kiosk wasn’t working so I go to the service desk and the lady tells me to go to the kiosk, I let her know that I tried but it wasn’t working. She told me to go back over there and she would come help me. Waited 30 minutes by the kiosk then walked around to the service desk to see if she was busy and she was just sitting there doing nothing, seemingly bored. If the employees are not gettting anything out of you for their commission they do not care and will do anything to avoid helping you. I’ve gone to other stores in this area and had no problems like this even during busy times. And I’m not one of those nit picky customers who asks to speak to the manager and am always super laid back with people in customer service, considering I’ve been in the customer service industry myself.

I purchased a notebook 10 from this store. . The wait for service is so long, they never have enough staff to service the customers. I had some concerns about my phone but couldnt bring myself to go back this store so i figured it out! The customer service sucks!

Very pleasant and friendly employees here and not a long wait.I would like to mention an employee by name, Mr Carlton Wilson. I went to the store, after dealing with sales reps from another store, who couldnt help me other than tell me their policy of buying the phone and applying for another one. Well I had placed a code into the phone, and I didnt write it down, and something happened here at home that took me away from setting up my new phone. I couldnt think of the code after 5 days and writing 2 pages of possible codes I would have used I decided to take the phone to the store on Youree Dr. I went in and was assisted by 2 gentlemen who suggested going across the street to another store to be helped. I was almost in tears until Carlton over heard part of the conversation while he was completing another customers problems with her phone. He came over, took my phone, worked on it and worked on it and was still helping other customers. He asked me a few questions and then I apologized for taking up so much time and he said he was happy to help me. The next thing he expressed was that I needed to reprogram my phone and it worked again. I could have kissed him but I with held the kiss and I am thanking him again through this expressing of THANKS. There was no one, in 2 stores, and even on the phone assisted call, who helped me and saved me plenty of dollars, except this gentleman, who needs to be instructing and educating groups within the stores, some of his knowledge and know how needs to be taught and passed on to others within the company. Thank you again Mr. Carlton Wilson, AT&T hired a knowledgeable, very professional, and respectful young man and I have my families backing to buy and service their phones and equipment from AT&T and I will be expressing my gratitude to my friends and neighbors for his accomplishment

Everyone is too busy playing on personal phones, and with one another, to offer help past few times i was in, what happened to the greater at the door?

Carlton helped me and did a great job to save me money!

The service from this store was great and Jalissa was very helpful. But my overall experience with at&t coming from Verizon has been sub par in comparison.. Although it just may be this firstNet side of it

The second I walked into the store two reps (one who actually working with a customer and one who wasn’t) immediately set to making me feel stupid about coming into their store. After a 40 minute wait, I left having never been helped. On the drive home as I pondered all that had happened, it occurred to me that they didn’t understand what I was asking for help with and sought to make me feel stupid for that. How incredibly disheartening.

Saxony is a very knowledgeable and customer service oriented retail consultant. Thank you for your help!

Nothing. I got no help at all. I needed help w several issues. Even though it didnt close til 7, he had to leave at 6:15 and kept looking at his watch. No manager or supervisor to talk to. With as much money as I spend in at and t bills I expect to be treated a whole lot better than that! Tom. I will call customer care for some of these issues. The other issues were bills I needed help sorting out and was told on the phone not to worry if I didnt have the bill in hand that they could use the computer to show me and help me sort it out. At this store all they have is tablets and told me to go home and get on my computer and go back and do it from home! I expected much better service from a store I spend so much money at!

Come see Fashionette at 7423 Youree Drive. She is one of the best, super helpful and attentive

Best ATT store in Shreveport! Great staff!