It was a great experience. The tech knew everything he was installing, explained everything so well my wife and I were asking all types of questions and the tech gladly answered them all! Great job by him! He deserves a raise for such dedication to his job. I dont always review businesses but some we are new to the state this job by him definitely needed a word of commendation. Thank you sir and thank you Xfinity

I have adequate internet service and am considering buying a phone from them as Verizon is to expensive and basically no customer service. But my concern with Comcast is that yo can not call anyone if you do have a problem, and how could I not assume that they really dont give a hoot about their customers.

They lie to get you to try and sign up for their mobile service. I was told if I did not insert the sims cards I would not be charged anything. The sims card are supposed to activate the phone. LIE!!! It’s a LIE! Don’t fall for it! I did not insert the sims cards and I do not and never have had xfinity moble service. I have been with Verizon for 20 years and they charged me $65.00. I changed my mind and didn’t want to leave Verizon so I never inserted the sims card. I have called and been on the phone 2 different times for over an hour each time and both times they say 3-5 business days I will be credited back my money. Needless to say they have not refunded my money and I got an email the other day saying my phones have been activated and it even gave me new numbers. CRAZY when you don’t even have their service. I have had to contact my credit card company about this and they have stopped any further chargers from coming through. BEWARE! They make it sound wonderful and half the cost of Verizon. After 7 days if you have not inserted the sims cards they send you they will partially activate your phone and charge you. DO NOT FALL FOR THIS!

Sabrena was so nice! Wonderful customer service.

I went there to get rid of AT&T because of unwanted messages. He did a GREAT JOB, left with a new number and internet aervice that is ready apparent and useable. Skip the other scum go here to great service, walk out happy

Service is ALWAYS out! EVERY time I have been in the store there as LOTS of EMPLOYEES just playing. I have NEVER gotten help! Customer service is a JOKE! Comcast/Xfinity is the absolute worst service provider I have EVER used.

Beyond terrible. Own 2 business and can not operate when internet goes down.

I just had to drop off some equipment, it didnt take more than 6 minutes total time. The store is very clean and well lit. The staff were very professional, and knowledgeable of the processes to make my transactions, efficient and effective.

My internet service has improved 100% with Xfinity. I had AT&T for years with terrible internet services. The app is great because you can accomplished almost everything you need through the it. There is also a local store available if I need to make a visit and my experiences there have always been good.

Internet service out at business. Was told it was “an upgrade” and to reset all equipment. This of course was not the case. As of today our service has been out 3 working days. A tech came by and said he found issues he could not fix and that it would be repaired between 8-12 the next day. This of course did not occur. Another call to service reveals this appointment was never made. Instead we have an appointment in 2 days. Bottom line—I’m. switching to ATT fiber. Comcast service is terrible.

Just went in to upgrade my modem and add Comcast TV and got a great deal with 2 really employees that were so helpful. Was the easiest thing I’ve ever done to get tv and internet. Thank you to Danielle Sibley, you did a great job!!

Quenekus Moss is excellent employee, her communication skills is outstanding very informative and has patience to listen to my concerns and questions. Employees like Ms. Moss make any company profitable. Great job keep in up.

Every few months I have an issue with them, they send a tech out, he replaces the modem, issue remains. I talk with their customer support, they tell me that theyre working in my area, but will let me know when they finish, 2 weeks later, issue remains, Im so annoyed with them constantly causing an issue and then never fixing it. My internet has been flickering in and out for over a month now and they cant seem to find the solution for it.

Fantastic experience, except for the forced mask rules. Not very appreciated, considering the new CDC guidelines since the release of the vaccine.

Only two representatives and one goes to lunch. No one to fill in. We sat for 30 minutes and some guy walks in saying hes waited 55 minutes why didnt anyone call him. So we knew we wouldnt be next. We left. Waited too long for no service.

Customer service was terrible! I entered the store and instead of the employee STANDING up and asking me how she could help me she stayed seated and asks from across the room!! She clearly displayed a lack of concern for her job as well as my reason for being there. Another employee helped me but after that first impression, I thanked her for her time and help and I decided to take my business elsewhere! I don’t want anyone to lose their job especially in these times but this LADY really needs a refresher course in customer service! And she needs to be reminded that if you don’t have customers you don’t have a job!

They will not honor military deployment and want me to pay for their mistake. Guess I will have to get Hughes net.

Xfinity is absolutely worthless. the service is a joke. My bill changes monthly, despite no services changing. I asked for the seasonal plan, received a confirmation and two months later, my bill is even higher. The customer service is nonexistent. This company needs to be run into the ground.

The worst service for internet I have ever used and would change but nothing is available so far. Most mornings I have nothing

This WiFi service is terrible. It hardly ever works. It doesn’t work on more days than it does. I hate paying this bill. The WiFi in my GM vehicle is more reliable!

Great customer service! They went above and beyond helping me switch my mobile phone service to them!

Turned in equipment in store. Then was billed for it 2 months later. Horrible

My account has been messed up for months and they continue to give me the run around about my account some how my account has been link in with 3 other people and for the past two months my service has been disconnected after Ive been making my payments

The internet is constantly down. If you work from home using the WiFi, you’ll be fired in no time!!! I thought ATT was bad, but xfinity takes the cake in horrible internet service. Maybe we should start a GoFundMe account for them to help them achieve the goals that they lied to their customers about. If anyone could suggest a company who practice what they preach and is not scamming the community, please let me know.

The worst service imaginable, secretary raise prices, weekly outages, absolutely horrible company.

This is the sorriest excuse for a company. If you move out of their service area. And cannot use their services. THEY CHARGE YOU FOR HAVING TO CANCEL THEIR SERVICE BECAUSE THEY DONT SERVICE YOUR AREA. THEN THEIR WORKERS ARE UNPORFESSIONAL AND RUDE AND WONT REMOVE THE AUTOPAY TO YOUR CARD. SO THEY KEEP CHARGING YOU FOR SERVICE YOU CANNOT USE. ASK FOR SUPERVISOR AND THEY SEND YOU TO LINE THAT JUST KEEPS RINGING NO ONE ANSWERS. ITS THE WORST AND SORRIEST COMPANY YOU CAN DEAL WITH. DONT SIGN A CONTRACT AND DONT ALLOW AUTOPAY. THEY SCREW YOU OVER!!!!

Impossible to speak to an agent. Blocked out of account.

Worst company ever. I asked to pay my bill on the 1st and was told I could have a 1 day extension, which would be the 24th. Im not sure how that works . If I cant pay on the 23rd then how am I supposed to pay on the 24th? Also we have massive issues with our internet going out at least 3 times a week. While my daughter was doing online classes

My internet is always lagging or not working and it takes for ever for anyone to do anything about it. Don’t bother wasting your money for something that doesn’t work. Seriously

Too many unresolved issues that I have to deal with personally, but bill and payment increase without any issues. This has to stop or service has to be rendered correctly ASAP.

If there was a way to give zero stars, you bet I would. This company is horrible. Terrible customer service, terrible internet. They shut their phone lines off when the internet stops working.

Excellent comunacation

This is the second WiFi outage in my area in almost a week. The last outage lasted 3 days. This type of service is not acceptable during these unprecedented times when people are having to work and have school from home. This has been a huge inconvenience to me and there are few other providers in my area.

Was greeted at the door by an very rude woman who promptly told me I had to call the 800 number to activate my phone. I tried explaining to her I had called SEVERAL times in the past mont only to be left on hold or to get disconnected. She rolled her eyes and implied I was not doing it right and TOTALLY REFUSED TO ASSIST ME. She told me open the box and follow the directions. I went home followed the directions and STILL NO PHONE. Was on hold AGAIN for 20 minutes on the 800 # then was disconnected. IWAS PROMISED BY THE PERSON WHO ACTIVATED MY INTERNET AND TV SERVICES IF I BUNDLED SOMEONE WOULD HELP ACTIVATE AND TRANSFER MY EXISTING AT&T NUMBER TO THIS NEW PHONE. If there was a way to rate this experience at your so called BRAND NEW CUSTOMER EXPERIENCE CENTER A 0 I would . I cant wait till the so called survey calls me back. But they won’t. I just wish I would have gotten that rude woman’s name. I NEVER HAVE HAD ANY PROBLEMS WITH AT&T WHEN SWITCHING TO NEW PHONE.

Quickly upgraded my account.

The rep that helped me n helps me Martavious is the most professional, most patient, n never forgets to follow-up to make sure im satisfied n everything i purchased from Comcast is running n operating smoothly.

They sell you Verizon phones that cant be fixed by third partys. Terrible service, just payed off my phone an going somewhere else that can help me Jamon the asm is no help.

I spent 3 hours on the phone to reverse a double charge that was made. Comcast was no help. Pretty much told me oh well. So I am having to jump through hoops to get my 240 dollars back. This is why Im cancelling your service and paying the extra 20 dollars to your competitor. I will also share this experience with people and let them know how my new provider is doing a way better job.

Xfinity automatically upgrade their customer basic package to a triple play. With all extra hidden charges HBO, Stars and etc. My bill went from 89.00 a month to 143.00 in a year. Not to mention they said I wasn’t charged for my modem. Well why not I got it from them. This my last month. I will not go through this come Jan. Whatever I owe will be just that. You can’t talk to a human only bots in text or by Twitter . 143.00 a moth for the worst cable company in Shreveport. They Stealing from their customers on the be cool

The worst internet service,cant talk to a live agent.I would not recommend xfinity period to no one.

I have had intermittent service since jan 25th, 2020. Ive call and chatted a dozen times. No use! The bill kept rising and i refused ro pay for intermittent svcs. Now comcast says i owe close to $300 and its shut off petmanently. I am not payong i cents for non-service.

The older lady is rude.

Re:Shreveport, Louisiana at 12:22pm, May 15, 2020. My daughter had an online AP exam to take which she prepared for months in advance. Comcast internet shut down for maintenance 30 minutes before the test without any prior warning to customers. She quickly drove to another location that did not have comcast internet. I will be canceling soon.

The staff are rude and more concerned with talking to their co workers while I’m asking for help. She was carrying on conversations with other two staff members while I’m at her station. This is not the first time this has happened. I know this is shreveport, but please do better.

Xfinity is brutal to get on the phone. Im trying to order new service. It is impossible to get anyone on the phone. I can only imagine how bad it will be if you are a customer.

Excellent Service

Worst phone customer service I have ever dealt with. I live in a rural area. I was moving needed to discontinue my service. We took our modem to the local UPS location as instructed and they dont package and ship them so we drove an hour and a half and they dont either. Xfinity would not send a shipping label so we could mail it to them, would not work with us at all. They just said they are supposed to do it. Would not allow me to talk to a manager ( they were all conveniently in a meeting). If you have a choice steer clear.

Took too long and charged me way over what I was supposed to pay.

I had a very progressive visit, grant its a new store, they were very knowledgeable and extremely helpful. Keep up the good work ladies and gentlemen 😁

Services was fast and friendly

GREAT service...very friendly...My wife an I were in and out in about 10 minutes...and it may have even been less that that....We love our internet service...it’s blazing FAST!!

The laziest staff Ive ever witnessed! Ive never encountered a staff like this in Texas. Of the total 90 seconds I interacted with them it was horrible. 10am in the morning and the staff had attitudes. They were even talking to each other in the presence of customers commenting about they didnt want to be at work! I ignored the reviews about this location thinking how bad can it be... Im only returning equipment. The reviews are extremely accurate.

Absolutely the worst Ive ever experienced

We had the worst experience possible. Their technicians cancel your appointment for no reason, their employees can’t actually help you with your problem, they just say they’re “filing a report and you’ll hear back in 24-48 hours” so basically someone else has to deal with it. Then you never actually hear back and have to call in and talk to a different person, who can’t fix the problem. Never go with xfinity

Nobody there knows what they are talking about! They only tell you what you wanna hear and don’t go through with what they say. They will gladly screw you out of your money. Liars! On top of that the service is horrible and overpriced! Would NOT recommend them to anyone! If I could give negative stars I would! They don’t even deserve 1!

Rude manager.

Brash and unprofessional

Very friendly and solved our problem quickly!

Great customer service as usual

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Left work early for my internet installation. The tech never showed up, and I get a call saying to reschedule. The guy on the phone says theres no explanation at all. I get a call back from the escalation department. as Im on the phone with them the tech enters notes hes onsite, but Im not home. Im literally in my living room on the phone with the call center. Why do they feel the need to lie? This is a huge inconvenience to someone who has to leave a job early for these appointments. Please hire staff thats not stealing time from you by saying theyre working when they really arent.

Friendly, great staff..

Cant even get in touch with them my internet has been out for 3 weeks would not recommend to anyone.

Too high priced for what you get.. It stops,it shuts down alot.. Im terminating my service.. I was paying 70.00 for service and it just went up 35.00 dollars more for the same package.. No thanks Ill pass

The amplifier on my modem went bad, and I went to go replace it at the store. Walked in and before I could ask a question the employee guarding the door states “there is an outage and we cannot do anything for you”. I said that I was aware (the cable was out which is what led me to the discovery of the broken amplifier) however I wasn’t interested in having my cable service restored. I told them this and they told me they didn’t know what an Amplifier was and that they had never seen the object I was holding. I asked if they had a manager I could speak to and they said they did not.I called corporate who said “I guarantee they have one at that address. Go ask for one and they’ll swap it for free”We go back and my wife goes in as I’m pretty upset at this point and don’t want to be rude - and the person she speaks to again refuses to help and suggests we call corporate or come back tomorrow.So you should probably never go here if you want someone who will actually try to understand what you are asking or try to help.

Walk in . met by a person who gets my name . then i got to wait. Just like at AT&T. Been waiting forever just to get a new cable modem. But the lady who helped us Was so nice .

Dont use comcast waste of money be better off not have internet all they do is steal your money and lie about your service always have weekly problems

Worst service ever! You will pay a fortune each month and not have service, so why spend the $$? This company is a stealing from customers. You certainly don’t get what they promise.Their customer service is just as bad as their internet’s service. Their customer service is extremely frustrating.Even their reviews are terrible. Their Facebook page has poor ratings too.

4 hours of connection over the past 36 hours. Terrible service, terrible quality 0 out of 5

Do NOT get WiFi or anything with these people. Their connection is trash, their cable is trash, their automated system that initially answers the phone is TRASH. Netflix stops every 5 minutes to rebuff, Hulu, Amazon, My Xbox is always getting kicked out of games. I have a 1100 sqft apartment so distance isn’t a factor AND I HAVE 4 DEVICES. NOTHING ELSE PULL FROM MY WIFI, SO WHY IS IT GARBAGE!?....that’s a great question people. One that has yet to be answered...

I was in and out in 30 mins and I received wonderful customer serviceThanks Youree Team!!!!!

Today they seemed unconcerned

Nice people they try get you out quickly

Very good

One of the two biggest games of the year, LSU vs. Oklahoma, and Comcast cant keep the game on the screen. Thats it. I am cancelling my subscription!

Terrible I can’t even find an working number for them

Quick Service !!!

A bunch of con artists- I left nauseated-

Fast courteous service

Rude people

Them folk is sad up there

The stuff are sly, deceptive and lying!!

Service is always going out. Slow. Customer service is no help. You can tell they’re reading off a script.

Good service

Lost of words

This sucks

Everything