Arthur was great! Although he knew that we had couple of questions and he took all of his time to explain and go over details. Now I am hoping my girlfriend would consider a Mercedes!

Purchasing my Mercedes-Benz from Wagner Mercedes-Benz of Shrewsbury was an excellent experience. I would highly recommend this dealership to friends and family. I knew what I wanted and was assisted by an incredibly patient,, professional, non-pushy, and knowledgeable associate named Mike L. I highly recommend working with him during your visit if you get the chance. My car is absolutely beautiful and I couldnt be happier. 5 stars all around. Thank you all for the exceptional service!

My recent purchase at Mercedes-Benz of Shrewsbury was a close to perfect as it can get. They truly made it easy. The entire process was done in a matter of days.

I had my 2010 S550 serviced here. Don’t expect cheap if you’re having a MB vehicle serviced, nothing MB is cheap and their labor isn’t either. That said, they know what they’re doing and if you want the best service for your MB this is where to have it done. I find their service managers to be friendly and helpful. The dealership gave me a driver for the day while I got service which they are under no obligation to do, so I really appreciated that.Their lot is kind of a chaotic mess. There is ongoing construction in the lot, and lots of one-way areas. Parking is scarce.On a side note this is where my wife bought her MB and as far as I know she had a good experience with them, but my review is based solely on my interactions with them and their service dept on my S550.

I am long time customer of Wagner Mercedes, I have always respected and their salesmanship and also service department, over the past 4 years it has been terrible, every time I have a vehicle serviced they forget to put oil or washer fluid, transmission fluid, etc. etc.,, They are supposed to check & top off all fluids, that is what I am paying for, this was the second time it has happened and I am very upset, I pay top dollar for their service because they have always given me a level of safety and ease,, now I have to worry every time my vehicles leave to check their work,, This is a real concern as customers could do severe damage to their vehicles due to their lack of incompetence, The service department needs to step it up and check on their mechanics, as they are supposed to do, before the vehicles leave the service department…

I had a very pleasant experience with the dealership. My Sales Specialist, Arthur Gordon, was very knowledgeable and personable. He made sure all my questions and concerns were answered and left no doubt in my mind that I would be buying my new car from him. I would highly recommend working with the folks at Mercedes Benz of Shrewsbury!

Great experience. The sales person had everything taken care of (test drive, trade in allowance, paperwork) ready to go when I arrived. Thanks all!

Great personal service and attention to detail! Mike Lemming took care of us and helped to make the process of buying a vehicle super easy.

I purchase all my vehicles here. Great service and they really know their inventory. The owner of the dealership is actively involved in every aspect of the business. I just purchased my new 2021 C300.

I had a great experience with the team at Mercedes of Shrewsbury especially with Arthur Gordon and Tim. They make you so comfortable and take their time to help you with financial decisions and make the process so smooth and help navigating your way through all the gadgets in the car.Highly recommend them for anyone looking to buy a Mercedes!

I had a great experience with Service department especially Fady Sidom. From scheduling my service to getting it done and addressing any issues. I switched to this dealership last year for all the service needs and my experience have been awesome and getting better

My husband and I had a very interested experience at the dealerships. Anjula was our sale specialist. By the time we got there, Anjula greeted us immediately and helped us to find the best car with good deal. Anjula and his partner who helped us finish all of the financial paperwork was very quick and patient with us. They gave us many different options to choose. Finally, we bought our car by the end of the day. Such a quick services. I’m very appreciated. Anjula was a great salesman.

I had the best experience here. Quick, easy, so knowledgable. Rocky should be everyones go to guy here at Benz-Shrewsbury. He was quick courteous sooo friendly.

The staff at Mercedes-Benz of Shrewsbury was absolutely fabulous to work with! Rocky worked with me to find the right vehicle, and Tonia partnered with us to ensure the car arrived on time. We love the vehicle, and look forward to partner in the future!

5 stars plus +++++Kudos to Arthur for a great buying experience. It was a pleasure working with you. And working with Paul when closing the deal was a smooth transaction. They both made the purchasing process very easy and I couldnt be happier with my new vehicle. I will definitely purchase from them in the future and would recommend them to anyone looking for a new car.

I had a scheduled appointment for Service B maintenance. Walked in, the unwelcoming receptionist told me the wait was 4-5 hours. She also verified that I scheduled the service stating I would wait in the waiting area. Then told, the cost was $753. Which makes it $150 more than the location in Natick. That was my first time at this location so Im not sure if the problem was the off putting woman at the reception desk or if this was standard business. I left to think about all of this, then told myself, if things arent adding up, not to spend my money there. So I never returned. This was on 7/20. So management if youre reading this I hope this is addressed.

Arthur Gordon is a pro’s pro! Easy, pleasant process, great deal and white glove service. Very different client service experience than other dealerships. Will be coming back here for my next vehicle.

I was assisted by Arthur in leasing a new Mercedes GLB. Arthur couldn’t be more courteous and dedicated to my needs. I am delighted with the service and the excellence provided to me by Mercedes of Shrewsbury.

Good service. They know their work and give all the time to the customers. I recommended to everyone who want a nice new car with all the service behind

I have received really good customer service from Jamie while I was looking for a Mercedes. He explained everything about vehicles and thanks again for the great service.

I called at 930 am on a Saturday to schedule a test drive for a beautiful Mercedes I saw online. I went in at 1030 am, test drove, traded, and drove away in my new car at 2pm that same day. I was blown away by how simple the whole process was, with all credit going to the great staff at Wagner Mercedes. I would really like to thank Tim Klingenberger, Mike Lemming, and Paul Brown for being polite, professional and relatable. I would highly recommend purchasing your next car here!

Purchasing my car was a very easy and pleasant experience. Andrzej is an able and knowledgeable salesman with a very laidback style. My experience with the rest of the organization is limited at this point but the appearance is that of a well run group.

Jamie and Tim really made the purchasing process enjoyable. I ask a lot of questions and am very thorough when it comes to big purchases in life. They were very patient and gave me all the information I asked for. When they didnt know the answer to a few of my questions (because I was buying a used Jeep from a Mercedes dealership), they took the time to call experts at Jeep in order to find out for me. No pressure was put on me at all and they made sure all my needs were satisfied. Would highly recommend this dealership to anyone

I wasnt planning on buying a Mercedes, although Ive always wanted one, but this pretty car caught my eye and decided to drive it. I love how it looks inside and out and it drove beautifully! I put it on hold and went to drive other cars. My son, whos 11 said this one was the best. I definitely agree that this was the one. Also, David and his partner were very accommodating and very helpful in answering all my questions. Im very happy with this car:)

Arthur Gordon and Business Mgr Paul Brown worked together to make my non-Mercedes purchase an excellent experience. I bought a 2017 Buick Regal AWD from TrueCar through Wagner Mercedes and those two professionals saw the deal through flawlessly and enjoyably. Both score a 10+. Bring your business to them and they will deliver. Thanks, Gents!

One of my dreams was to own a Mercedes! Well, Jamie Rodriguez helped me make that dream come true. Thank you Jamie for your help and support every step of the way from what vehicle to look at, to financing, and to accessorizing and making the car I wanted mine!!! Your continued connection, even after all that was said and done, is so appreciated. I will definately recommend Mercedes Benz of Shrewsbury to all my family and friends and specifically to work with Jamie Rodriguez! Jamie thank you for helping me making my purchase informative, personal, and fun! :)

Awesome experience with Rocky the best sales guy Ive met. He is a peoples person and super friendly. Made the whole process pressure free! Historically Ive always had horrible experience at car dealerships (the worst one was at Muzi Ford in Needham). Shoutout to Paul the finance manager, also a gentleman. If youre at MB Shrewsbury ask for Rocky.

Always do a good job and in a quick timely manner

The staff was very pleasant and helpful! The online sales manager, Tanya M., was very prompt in the response to my inquiry and the salesperson, Andrzej N., was incredible! I was treated like absolute royalty from the start and they went above and beyond all expectations to make sure I was happy and comfortable in my new SUV! They even put 4 new tires on my SUV (which I was not expecting)! 10/10 I will be back again for future vehicles. Thank you again for everything you did to make my experience the best I’ve ever had while car shopping!Kevin Nordberg

Our car broke down on vacation and they were able to fit us in and get our car fixed up the same day so we could get back on the road

Mike F. was professional throughout the process. Processed paperwork in a timely manner and was always available to answer questions. I’d recommend this place to family.

I had the best experience at Shrewsbury Mercedes Benz. Jamie was very helpful, courtesy and knows his product. I was very please with the process and I walk away with a very good car. Jonathan, product concierge is very knowledgeable and I learned how to use my new feature very quickly and yet I know he will always be there for me when I run into a problem. I hope to have a relationship with Shrewsbury Mercedes for many years to come. Thank you all.

Service was very good, however the car had a hand size grease spot on it that had to be waxed off. Took care of it no problem.

I would like to thank Tim for his time and i have to appreciate what he has done for me. Did not end up buying the vehicle but when the time is right i will definitely come here to buy a vehicle.You guys are the best. Harold you the man!Keep up the great job guys !

Because of my business I was not able to get to the dealership to test drive or buy my Mini but huge thanks to Mike and team for bringing me the car to test drive, offering great trade-in value for my GTI, and delivering my Mini. Above and beyond.

Fantastic experience buying from this dealership, specifically due to working with Tim Klingenberger. Tim was an absolute pleasure to deal with. He was professional, honest, transparent and fair. Phenomenal customer service, Tim looked after every detail, no matter how small. Overall great experience. Thanks Tim!

Tim, Jamie and Paul made buying a car while living out of state a very easy process. They walked me through everything over the phone, quickly sent the paperwork via email and continually followed up to see if I had additional questions. Overall a great experience with great customer service. It’ll be an easy decision to use them again for my next car.

Had a great experience with the sales team. Started corresponding over email and was able to identify a vehicle and set up a convenient test drive. Sales process was fair and painless. I would definitely recommend them.

The best services you can get is from Fady Sidhom...high recommend ⭐️5+

Very pleasant car buying experience at Wagner MB. Worked with Arthur who was extremely helpful and professional. Entire process was handled efficiently and within my time constraints. Would definitely recommend.

Mike L and all your staff were fantastic! A pleasure to work with!

Sales process and finance process were great...car delivery and checkup was not great! Took to my detailer after picked up from dealership to have a ceramic coating put on and he noticed the car had repairs done to the front bumper area (which still had tape on it - see picture) and paint overspray on the roof from the repair (second picture). Both of these areas had to have full paint correction done to remove the over spray and the scratches on the bumper area. I contacted the dealer to ask whether or not my car had been damaged prior to delivery and had any repairs done...that was 2 weeks ago and I have not heard back only to say they contacted the Mercedes rep. Other than that, the car is fantastic. As I said, the sales process was great and overall the dealership has been great up to this point. Would have given a 5 had I not had to have the paint issue corrected at my cost!

The staff at Mecedes Benz of Shrewsbury. Work together & go the extra mile to give you a great car buying experience. From the first walk-thru of vehicles meeting your criteria....into your test drives, selection & pickup... they keep on target to make all work out.Thank You !

I bought my car here 11 months ago . They were 5/5 selling the car. Now I brought it in for service B. 10k miles later they told me it needs rear brakes and spark plugs. Long story short. It needed them 10k miles ago too. So they did a recall also on my car which I didn’t know about till I was home and read the receipt. I’m not satisfied with this dealership so I had my car fixed elsewhere. MB is the finest car on the planet. I’m hooked. I did have a MB dealership in New London do my brakes and really felt good when I left. Keep driving the best!!

It was a great experience everyone, I dealt with was a true professional. Made the car buying experience very enjoyable.

Was treated very well and professionally by everyone at MB Shrewsbury I dealt with, especially my sales representative, Arthur. Drove 100 miles to the dealership and was made to feel like an important customer as you should at MB, was worth the drive. Highly recommend

Rarely do I take the time to leave a public review, but I have to say I was blown away by how easy the team at the dealership made the car buying experience. We worked with Andrzej in sales and Paul in finance. Initially my wife and I were just looking and came in to look at a particular car. When we came in Andrzej had the car ready, but pointed out a couple things we missed which made it not the right fit. However, Andrzej had three options already lined up before we came in as he though this might be the case and showed them to us. Ultimately, one of them was the right fit. Really well done thinking about the client and anticipating alternatives.When it came to price and financing, everyone was super helpful and transparent. The team offered a more than fair price on our trade in, and the price of the car was fair as well. Then we got to work with Paul doing the financing, and he too was completely up front about what packages and services could be offered. He worked with our bank an no pressure. Just the facts and prices, and left it completely to us without the stereotypical car sales tactics.Overall a great experience at MB of Shrewsbury, and highly recommended. Five stars.

Great service. Fast service. They keep you updated on everything that needs to be done.

Thank you for going above and beyond to get my wife’s GLS in time for Christmas! Tonia and Mike were outstanding!

It was a great experience dealing with Mercedes Benz of Shrewsbury, more so my sales person Andrzej who took the time offering road tests etc.helping me finalize the choice of vehicle that suited me best. The finance team Tonia and Paul made the closing simple and swift and provided additional options for my vehicle.I was also introduced to the very courteous service team, Rebecca handling my call needs and Ryan who assured me that anything I needed would be taken care of promptly.This is the second new Mercedes Benz purchased by my family in the last two years and they really rolled out the red carpet for me, it was great to be treated so well.

Fastest, easiest and most honest car purchase transaction ever! Rocky was the best! Will send everyone I know looking for a new or used car to Mercedes Benz of Shrewsbury to see Rocky. Paul was also excellent to work with helping me with my car financing. I would recommend them 110%.

The experience I had buying my GLE 43 was excellent. I called last minute told them I was on my way and which Mercedes I was interested in. The time my brother and I pulled up they had it out right out front! Jamie Rodriguez my salesman I like to give a high praise! His approach was quite relaxed with no pressure and a true professional. I had nothing but stellar interaction with everyone. Tim Klingenberger the Sales Manager has a Wealth of knowledge and answered all my brother questions and understood and appreciated the love my brother has for the Mercedes brand. Five ***** for Jamie and his team.

This is a great dealership. Very friendly and not pushy like many others. Very good service and very professional handling of sales and repairs.

The customer service could be better also they always find a preemptive car problem.

A Top Notch Dealership...If you’re looking to buy a Mercedes, I recommend you see Mike in sales. A no nonsense, nice guy who was a pleasure to work with. The service manager Lance, his team Regan and Dustin couldn’t have been more accommodating.I love my new Mercedes and the Illuminated Star that Wagner installed. Their efforts have made my experience so much brighter!!

Great car buying experience, Anjula is the BEST. Thank you, I love my new car.

My new dealership to take care of my car needs

Absolutly dishonest, double sale, i locked deal with different manager, today after they received my ID and credit card they announced thet the car was sold to someone else .

Only bring your car for service if its fully covered under warranty, criminally overpriced. Cant speak to dealership, have not bought a vehicle here.

I could not be happier with the amazing customer service that I received at Mercedes Benz of Shrewsbury. Arther Gordon went above and beyond his role as my sales rep. I love my new Mercedes and I highly recommend this sales rep and this dealership.

Absolutely the best. All you can ask for in a dealership. Efficiency, honesty and a great deal. Also extremely knowledgeable which is not always the case in most dealership. Keep it up 👍🏾

Awesome! Very helpful and works with you.

Great experience with Nate and the whole team, as always! Everyone at Wagner is always pleasant and courteous, and it is a no-pressure sales environment. Nate took the time to make sure I got the best vehicle for my needs, I couldnt be more pleased!

From the first contact to driving the car off the lot, everything about our experience was first class. This is our fifth Mercedes purchase from Wagner. They have serviced our vehicles for 25 years. Artie Gordon was exceptional in terms of attending to all our needs and concerns. I have nothing but praise for the whole operation and highly recommend them!

Was looking to upgrade to a luxury SUV and Im so happy that I decided on the Mercedes Benz GLC 300. Perfect size and price and it feels so luxurious. There are more bells and whistles then I could ask for.... looking forward to putting some miles on it. Salesman Jamie couldnt have been more professional.... even the dealership feels luxurious.Dont hesitate to stop in and give them a look.

After searching 2 months for the vehicle I wanted, I found it 632 miles away. I was connected with Arthur Gordon, who despite my long distance from their dealership treated me with the same respect as one of their local customers. From the start of the process, Arthur was very prompt, courteous, informative, and available to answer all my questions concerning the vehicle they had. After one day, it was clear that I was dealing with a very reputable dealership that I felt extremely comfortable with and made the purchase the next day. Arthur helped move along the transaction in a very efficient manner that I was able to close the deal without issues and fly up to dealership the following week to pick up the vehicle. Part of the process included Paul Brown, the finance manager, who also played a big role in making the transaction happen effortlessly and quickly. His friendliness and professionalism was also second to none that continued my great experience with this dealership. Both of their efforts made this one of the most enjoyable car buying experiences I ever had as I wish they were closer to maintain the ongoing relationship and service they provide. You will not find better service and a more friendly staff than Mercedes - Benz of Shrewsbury. They certainly set the bar and you will be extremely happy if you purchase your next vehicle from them. Despite the long distance I am from them, I would not hesitate to use them again in my next car purchase. I also have to make a big callout to Jon King - who was my product concierge that went over all the features and technology available on my vehicle. He continued the friendly and thorough experience of everyone I touched at this dealership. Do yourself a favor and the next time you are in the market for a vehicle they carry, look no further than Mercedes-Benz of Shrewsbury as you will have the most enjoyable and confident experience in buying a vehicle.

I have a older model benz suv, emile in service was extremely knowledgeable as a service advisor. I will be returning soon and will recommend highly!

Having my Car Serviced friendly Staff and service

MB of Shrewsbury took great care of us during our car search without any pressure. They were able to address all our questions and showed us multiple cars. They were patient and helpful in providing more options while we made our decision. Ended up purchasing our car there and are very happy with the service and sales teams.

During these crazy times the simplest things can be difficult to navigate. I bought a vehicle and worked exclusively with Tonia Backstrom, i believe at the time the only sales or finance person in the building. I purchased from Maine which has its DMVs closed. Tonia worked through a maze of issues that arose from this. On the last day she also drove my new vehicle hours out of her way after work to deliver me the vehicle. She was prompt when responding to correspondence, professional, and all around an amazing woman to work with. She made my dreams reality and busted her you-know-what while doing it. I WILL buy from her again. I promise.

Great Dealer.First and will be your last call.Ask for Arthur and or Tim. They will treat you right with patience, respect and have plenty of information to share. I purchased a USED AUDI Q5 and was treated with the highest respect and care to make sure I was beyond satisfied. I am not a big MB person but they will be my next call for a used car when I or family/friends need one.thanks guysJohnathan

I recently purchased a Sprinter Passenger van for my family and we are enjoying it more every day! Our purchase experience with Joe Casey with was amazing. He worked with us to find the perfect van and financing to work for our family. Joe exemplifies the Mercedes motto the Best or Nothing. It was evident through our purchase that the Wagner family strives for excellence with all of their staff.If you are in the market for a sprinter, go see Joe Casey and the Wagner family. Your experience will be nothing short of amazing.

Recently, my S550 experienced starting issues thus requiring intervention by the Service Department at the Shrewsbury, MA Wagner Mercedes Dealership. The Service point person, Andy, was outstanding in his excellent communication/follow through and the Service Tech thoroughly diagnosed the issue and provided the appropriate resolutions. This is the fourth time we have utilized the Service Department and each case, they provided 5 star service. Well done.

My assigned sale associate Andre was very helpful and made sure that I had the best experience at Mercedes Benz of Shrewsbury, MA. I also had the chance to talk to other people at the place and they were all very friendly and helpful, including the Manager, Tanya. It was a place of good atmosphere and great energy.Quang

They were awesome I love Mercedes-Benz of Shrewsbury customer service is just spectacular shoot out to Tim Klingenberger and all of the team for all their help they were great. One of the best !!!

With the help of Artie and his team, I had a wonderful experience purchasing my car. I felt comfortable, welcomed and thoroughly educated on all of my options. His knowledge was invaluable, and the hospitality extended was a reflection on all employees within the branch - true class act. I give my highest recommendation to MB of Shrewsbury, with no reservations.

From the moment I walked into the dealership the service I received was A ++. The salesman I worked with was Artie and he was knowledgeable, experienced and extremely friendly. Art was patient and always answered my questions promptly. Art made himself readily available at all times. If he was not available he would refer me to someone who was. I also worked with Paul in finance and he was great and on top of things. And last but not least Tim the Pre-Certification Manager was a complete joy to work with. Everyone was fair and understanding. I am so so happy to have work with these gentleman who delivered the best service I have ever received at a car dealership. I will refer all my family members and friends here due to the service that was provided to me. Thank you so much!!

Purchasing a car from Mercedes Benz Shrewsbury was a seamless experience! We worked with Mike Lemming and he was knowledgeable, professional and incredibly easy to work with! The entire purchase process couldn’t have been easier, and Mike even went the extra mile to drive to our home to hand deliver winter floor mats, link our garage door opener with the car, and set up the car with the remote start function. A+ customer service! Would absolutely purchase another car from Wagner Motors!l

Tim, used car manager, was one of the best sales reps I have ever dealt with. I have taken delivery of the car or I might have given them 5 stars

We recently bought a used car from these guys. The experience overall was great. We never felt rushed and Arthur Gordon from sales was great to work with taking the time to explore all our options in detail. Will definitely recommend to anyone.

Thanks to Andrzej and Tonia for answering all my questions, being patience and keen with me. They made possible the purchase of my first Mercedes. I had a great experience at Mercedes of Shrewsbury and will make sure I come back.

I wanted to take a moment to let you know about the impeccable service Jamie Rodriguez provided us. Hes a true professional through and through. He went above and beyond regarding every request we had for the purchase of our second 2017 E class from Wagner. His follow up skills are nothing short of amazing.As with Rudy Miranda, I hope both Wagner and Mercedes realize how fortunate they are to have Jamie in their employ. Hes a high caliber person, sincerely cares about his work and a rare find for any organization.Thank you again

If you need a new Mercedes come to this dealership. My family purchased three vehicles (S550, S63 Coupe and G63) from this dealership last year. The service at the dealership is some of the best I have gotten. Emile is my personal service advisor and anything I need he takes care of me. The service is speedy and he always makes sure we come first. Any issue that I need resolved with my vehicle, Emile always makes sure I leave the dealership happy and my family gives this dealership an A+ rating.

Expect the very best level of service from Tim the manager. Truly competent, caring and capable. Make the trip to see him, from near or far! This is the right dealership!

I want to take this time to recognize this dealership for making my purchase experience a PLEASURABLE ONE! I want to recognize Arthur L Gordon for his wonderful, pleasant and friendly sprit! From the phone calls, messages to real face to face time- he was just Super!This dealership did not only meet my needs, they respected me and my budget-no hassles! No Pressure! If youre looking for a MB dealership with great customer service, go and see this dealership and ask for Artie G!

I bought a used Lexus from this dealership, it was a great experience. The staff was never pushy, just extremely polite, friendly and helpful. They answered all my questions, gave me time to explore the car at my own pace (Id been to 5 other dealerships before this - only one other did the same). I never once felt like I was being maneuvered into buying. It was just a really great experience from sales to financing. Matt and Anjula are a great team, and went out of their way to be accommodating. I would recommend this dealership to anyone.

Cant say enough about our experience here. Through 3 different visits, Jamie, Tim, Paul and the rest of the team welcomed us and were extremely helpful with the purchase of a preowned vehicle. No pressure, straight shooting, a refreshing car buying experience. Highly recommended you do business here.

Top notch dealership. Excellent sales and service experience.

Our company purchased a new Sprinter Vans for use in our business last year. Joe Casey was our salesman and we were very happy with him. Another great thing about Joe is that he is always available to answer questions or he gets back to us right away. When we came in for service, he came over to greet us like it was old home week. The van we bought is great and I will recommend Joe to anyone who need one.

Hands down THE BEST SERVICE both for me and my vehicle! I have owned 3 Mercedes Benz so far, and they have been serviced at Wagner Mercedes Benz of Shrewsbury since 2013. Sure, there are other Benz dealerships closer to me, but none have matched the above and beyond customer service that this dealership provides.I have been working with Emile Colon and will continue to do so. He is very professional, courteous and always comes through in the clutch. I have had the privilege of always having a loaner vehicle available, even on short notices. Takes the time to explain what was done to the vehicle, and what it may be needing in the near future, along with answering pretty much every question I have thrown at him. He is very knowledgeable when it comes to the cars, I have had my C, E, and now S serviced and he has helped me understand the technology that comes with the car.Everyone here is A+, service, sales, and the people at the counter who take payments, cant forget the yummy homemade baked goods one of the ladies at the reception desk makes. If you want your car well taken care of, and also experience true Mercedes Benz ownership, than you need to come here and see Emile Colon and Mercedes Benz of Shrewsbury! Thank you always

Knowledgeable people in the right positions

Tonia Backstrom, sales and finance manager, went out of her way to provide me with information I needed urgently! Not only did she deliver to the information, she did it with kindness and understanding! Customer service at its best!!! Thank you, Tonia!!!!

This place is AMAZING. Everybody I encountered were so sweet! Especially Emile Colon, he is always so kind and helpful whenever my mother and I stop by to get something fixed on our car. My mother and I are both very grateful to have found such a great place to fix our car with such an awesome staff! Keep up the good work!

Always friendly and helpful! They listen and provide feedback to any issues you may have. Dustin is my go to service rep as he is very knowledgeable as to what needs to be done.

I found a car that was not a Mercedes but was the car I had been looking for (BMW). Everything from A-Z was great. From discussing pricing to purchase to financials. EVERYTHING. I worked with Paul Nate and Tim. I cannot tell you how good they were to me, especially getting to the price point I needed. Used car buying is not always easy but let me tell you could not have been better. I will be back for sure.

This dealership deserves a thousand stars. Emil Colon is the best. He was very patient and respectful when dealing with my long service issue. Communication was excellent. I had to purchase a new vehicle and Ben was wonderful. Hats off to you all at Wagner . Thank You.

Ben Boomer at Wagner Mercedes was outstanding to deal with. I arranged for purchase of the car online, since I live in Washington State. Ben was very attentive to the details needed for the long distance transaction. He made sure the car was detailed and ready for shipping when the transport was scheduled. There were no surprises during the transaction and the car arrived exactly as I had expected, and with a full tank of gas! Im very pleased with my experience with Wagner Mercedes of Shrewsbury, and with my sales assistant, Ben Boomer.

During the buying process, David the sales person was so good with a lot of positive energy, good knowledge of the product . He actually had flowers waiting for my wife when we picked up the car. Its my third car from this dealership and I still get amazed.

We were skeptical because we were only buying a used Ford from a fancy Mercedes-Benz dealer.Was I wrong! You would’ve thought we had been buying Mercedes’s for years.We had a few concerns about the car.(Nicks, paint defects, small hole in pass seat) Instead of saying what I’m used to hearing I heard “No problem we’ll take care of it.” I didn’t think you could buy a car like this. The car only had one key. Last car I bought the weren’t getting me another key unless I bought it. This car has the fob built into the key. So I’m thinking how much is this going to cost. Before I even ask they tell me they’ll get me another key. I was blown away.Couldn’t be happier.

Excellent experience yesterday with Mercedes of Shrewsbury. Id especially like to single out Glenn Shaw for being such a nice, helpful, and knowledgeable sales professional. I would recommend him (and the entire dealership) to anyone. From Glenn, to Russ the business manager, to John who demonstrated my new vehicles features, and to the guys in the parts department who were so pleasant, the entire experience was A+++. I live quite a way from Shrewsbury and originally only went there because they happened to have the particular vehicle I was looking for. However, I came away so impressed with everyone that I would definitely go back.