Great customer service lady who answered phone very polite did not have what I needed but gave me options anyway employees seem to be knowledgeable and helpful

Daniel is very knowledgeable and resolved all issues with my phone. Thank you very much!

My phone needed to be replaced and I made the mistake of first visiting Best Buy. Everything I wanted was out of my price range and there were no good promotions. AT&T in Signal Hill, CA is right around the corner so we stopped there next...Greeted by staff right when we walked thru the door. Reuben C approached and offered to help us. I told him what I was looking for. He LISTENED, then began to show me phones that fit what I wanted. He highlighted promotional deals that the AT&T were offering. The phone I decided to purchase was exactly what I wanted at a good $price. Reuben wasnt pushy but informative, he made the transaction easy. The whole staff were very friendly. I highly recommend visiting this stores location for all your mobile needs....

I am super impressed with Brandon at this location! I was stuck in a pickle with the phone I had and he did everything in his power to help me out. His attention to detail, and his patience is unmatched. His service felt natural and genuine. I can tell without a doubt that he does his best with every customer he meets. Not only did he help me with my new phone, he also ensured my family was getting the best out of their plan. Thank you thank you for your hard work! You deserve a promotion and a raise for all you do. I’ll refer all my friends and family here

First time walking into an at&t store ever had questions and curious about the new iPhone 13 I was helped and all questions were answered by a nice young man by the name of Lash thank you so much for your service very professional !!

Good service, but when people come for help and you upsell them and cause them to wait hours on the phone to fix something the staff caused it aint right. Your churn rate at this location is probably bad. Honesty probably makes more money when you have a great product.

Miriam helped me out so good she gave me the information i wanted to know on my account and she was helpful on finding the perfect case for my new phone!

Had a great experience with Anna! We added two lines for my parents. Anna was extremely patient answering the millions of questions my parents had and did so very kindly. I recommend coming here! Thanks AT&T Willow!!

Excellent service. Employees were very patient and professional.

A young employee by the name of Tony has impeccable talent. He helped 6 or 7 customers on his own with an hour and a half to spare before closing. He was poised through it all. His multi-tasking skills were incredible. He was completing transactions on 2 iPads, checking inventory, and answering questions. The guy was a machine no lie!! He was outgoing — having conversations and cracking jokes with the customers, which took the edge off everyone who seemed in a rush. Never had a customer service experience like that ever! Thanks again to the goat Tony! Sheeeeessh!

I own my phone,But AT&T dragged their foot in releasing my phone from their Service,What should have taken 24 hrs, it is going on the 4 Days,I still remain attached to the AT&T Network unable to use MY PHONE,I was told by the Customer Service that AT&T does this as Punishment to Customer that Changes their Network.

Tony is very Help full .. thursday that im in the store signal hill was so busy and 10 customers waiting and only Tony that was helping US so i stay late till 9:00 pm . Thanks for being a good customer Service for that day Tony continue being good Service ...

All the staff there was so polite good energy very positive and helpful

Tony was awesome in helping me get a great deal on a new phone.

Anna and her co worker I dont know his name was very helpful with my upgrade they made it go smoothly

Came into this store cause I need a hotspot for my son’s school chrome book. Got the BEST service from an associate named Tony! Great service, with an even better outcome. I will be back!

I have to hand it to you. I could not be more impressed. I am just now leaving this store and what a night a d day difference from the last time I was here. The past time I had waited for 3 hours to try and pay my phone bill with a very busy and short handed staff. After I voiced my issue in my review regarding what happened I was surprised to see AT&T reach out to me and apologizing for them being less than their best. Fast forward to tonight when I needed to once again pay my phone bill and bracing myself for what could possibly occur this time only to be blown away by how quick efficient friendly (I was in and out in under 2 minutes and I was not the only customer) and properly staffed they were this evening. These guys were on it. So I have to say thank you to AT&T for actually taking the time to listen to my grievance and rather than just giving excuses or explanations, u reassured me you would see to it that it wouldnt happen again and you delivered. So I felt it only fair I come back and change my review to let you know thank you from the bottom of my heart for taking my issue with professionalism and then actually doing something about it. You have restored my faith with you. Well done

Flora and Miriam were very knowledgeable, helpful, and courteous!

Came in and had an appointment with one of the other employees there but Lash took care of me and my family. We came in to switch to At&t and he made it an easy process and we walked out happy with new service and new phones.

Tony was the best outstanding he fixed my phone right away thank you

This place had uninterested help in the past, well that has definitely changed. Thank you Tony for going above and beyond today to help with the phone trade in. Quality guy right there.

I came across a few issues trying to get new services online. I called support and got the run around a few times. I ended up calling a local store and Jamie was very easy going and gave out good info. I ended up going to the store to make my purchase. Jamie was able to resolve my issues and get me signed up. Great customer service skills, friendly and professional! I recommend going to see him...

David For Manager 2020!!! Very helpful and attentive. Helped me set up my new phone and gave us phenomenal service. will definitely be coming back to this store to do business.

It would be nicer if they had real phones to show and not just fake phones. Other than that, great costumer service.

A strictly one-on-one experience. Service was immediate. The staff is knowledgeable and capable. They understand the importance of listening when it comes to finding ways to address a need.

We came into AT&T store to upgrade our phones. Anna was a great help!! She had very good customer service skills. She was very informative, full of information and very patient with us. She answered all our questions and remained professional. We couldn’t decide on how to upgrade, did a lot of back and forth, but Anna never lost her cool, stayed composed and tolerated us. Thanks again for all your help, Anna!

It was in an out with what was asked for

Great Experience! Tony the representative was so helpful. He is very attentive and answered all my questions. I definitely recommend this store they are great! (:

Went in and the manager took care of me! miriam is great had issues with my broken phone and she gave me all my options and explain how everything worked from credits and all!!

Customer service was excellent at signal hill and Long Beach

Lash was amazing! Super friendly and very helpful when i was choosing my phone! Excellent customer service skills! If you’re going in ask for him!

It was a good thang all positive

Outstanding service, did what I needed and gave me a great experience thanks to the whole staff!

Anna just helped us upgrade my phone as well as take advantage of the buy one get one free. Picked up some accessories at a great deal. Great service with a smile. Been going to this location for awhile. Keep up the friendly customer service. Thanks.

I walked into this store with the idea of simply looking at phones for a potential upgrade in the future. Within seconds of walking in I was greeted at the door by a gentleman Saul. Saul was very patient with me as I looked around, answering all my questions and providing me with all the information needed for an upgrade. I decided to upgrade my phone and somehow ended up with a tablet (how could you say no when its FREE). I upgraded at that time because I saw how attentive this rep was. I was offered a variety of accessories with the devices I was looking at which would make this upgrade easier than me having to look on my own. After some conversation I later discovered that I could actually get Direct TV at this location along with other home services all at a discounted rate for simply being an AT&T customer. Long story short. I walked out of this store very satisfied. I upgraded my phone had a very cute case to go with it both devices. Not to mention I had a whole new TV provider which I am in love with! Direct TV and AT&T have my recommendation! Thank you Saul for all your help!

Great Store, new management, back to the great support and customer service

Quite possibly the smoothest experience when upgrading my phone. Jaime is the best and he really made it easy and cut through the non sense. Bypass the vultures and beeline to him.

Miriam is the best manager, she answered all my questions. I highly recommend this store over others!!!

The whole store was very helpful. Great team work

Had an amazing experience here. Rep are well knowledgeable.tony helped me a lot

Been to this store a few times and usually only 1 person working. Looks like they staffed up a little and have some new management. Service was quick and helpful. Liking the new changes!

This AT&T is super friendly. Saul was eager to assist me off the bat. Went above and beyond my expectations thank you !

I went into the store the other day to buy a phone and the rep who helped me Miriam, she was the absolute BEST! Very professional but also friendly. She guided me through all of the features of the phone and explained it to me even when I wasnt getting it. You need more people like Miriam working in there!

They gave me the right offer and excellent advices. Really good customers services. Ask after Matthew and he will take the time for you.

Tony was awesome. Fix my wifes iPhone and updated everything on the phone to work properly. He was very knowledgeable on breaking down the iPhone

Miriam the store manager is amazing! She introduced me to such great products & made my experience a positive one! Definitely recommend the AT&T store in Signal Hill!

Managers need to train their employees on customer service. As customer if you cant even acknowledge me or tell me you will be with me shortly as I walk in how can I expect you to take care of my phone service needs long term. This wasnt the first time getting bad customer service but it will be my last.

Ask for Jaime if you come in this store.. I went in for an upgrade and he was very helpful & nice! Great customer service!

Awesome and Jaime and Anna for helping me with my phone!

I OWN A CAR DEALERSHIP @thelotautosales #thelotautosales and I know how important good customer service is. Miriam ( manager ) ANNA and DAVID were very helpful . Anna was great at helping me get all set up with my device. Thank u AT& T SIGNAL HILL

Great help and all my questions were answered. I will definitely come back to this store due to their great staff :)

David gave fantastic customer service great with troubleshooting also the other co-worker friendly very outgoing

In & out, loved it, first time at an at&t store where I didnt have to wait foever for service and there was only one rep present and a couple of other clients. Maybe it was the fact that it would be closing in roughly 45 minutes. Dont really know or care, can always appreciate efficiency at its best!

I honestly was considering switching services until I came here. There was one woman in particular who helped me named Miriam & she changed my mind. Her service was the best & she was super patient & knew what she was talking about! Needless to say I would have left if it wasn’t for her ! Thanks again !

Great service but can get busy sometimes completely worth the wait though

This place has the best customer service! I came in to get an upgrade and they made it smooth and easy!

Brent and Jaime were very helpful and the customer service was awesome, made me feel comfortable and relaxed and would definitely recommend others to come here

They helped me switch over my data to my new phone which was a lil difficult because I had safety lock on my old phone and couldnt use any apps. They were very patient. Also came at the right time At &t had a special for unlimited data which we always wanted and finally got.

Lazy ass customers service. They wont help me with transferring all of stuff from old phone to new phone, what they going to do at the AT&T store and do nothing to all is they disrespect to customers and they were on their cell phone whole time they working and getting paid for sitting and been on phone all day and not help customer and wasting customers time and do not go there because they cant help your problem with your phone. They only help when you planning to buy new phone or have time to help out! The at&t will need to do something to check in this place and tell them to help out and be more respectful to customers who need and dont know any better with phone. Why do you get that JOB if you dont care about your job to help customers then you shouldnt have been working there!! Damn AT&T!

Tony, the Cambodian guy is nice

Anna and Mathew were the best! They stayed late to get our Mom a new phone for mother’s day! Thank you both!

Recently upgraded my iPhone here and had a great experience ! Jasón and Miriam who’s the manager made sure I left with everything set up ! Thank you guys !

Jaime was very friendly and welcoming he help me out right away and fixed my iPhone.

Jaime was very helpful as soon as I entered the store, made my experience super easy !! Will be sending friends here !

What a joke for a store. How do you only employ one person. I spent over an hour waiting to be helped just to pay for my phone bill. Place is a joke and so are the people. I hate coming here for any of my AT&T needs. I suggest going to the AT&T store by LA fitness in Long Beach next to Lazy Acres

Drove around for 20 minutes trying to find this place because I needed a new phone. Google said they were open until 9. I got there at 820 and they were closed.

This is not my first unpleasant experience with this store. Last time I upgraded my there wsre issues. Not to mention the place stinks when you walk inside. This is not an AT&T corporate store. I learned the hard way to go thru corporate stores only. Apparently, as a franchise they do what they want. The employees arent the issue rather the stores management. The assistant manager (horrible service skills) and manager (admittedly said they were wrong ) refused to honor an employees offer of $300 for a trade-in on a cell phone. Despite the hassles and waste of my time/ energy, AT&T recognized that we have been loyal customers for 10+ years. The rep at corporate exceeded my expectations and not because of the items she compensated me. But, rather she diffused the situation, calmed me down and addressed my concerns. She was amazing but the store totally sucks. I will drive out of my way to another store from now on rather than shop here.

I won’t recommend to go there bad service they trick you I’m very disappointed 😡🤬

I have never received such poor service from At&t Representatives until today. Just standing inside this location was uncomfortable. The representatives show little to no concern about the issues being addressed and were just lounging around watching television staring blankly at one another and browsining their phones. No enthusiasm, No smiles, Horrible customer service. 4 representatives and not one carried themselves professionally. There wasnt even a warm greeting as you arrived, these gentlemen looked miserable.

The gentleman help me more than I expected. Very efficient.

The Personal is very lazy. Specific the skinny young girl she not want to help the customers. Looks like she had Personal problems.

Anna chea was a great help! She answered all of my concerns and got me set up With a new phone:) thanks !

Well, its 10am on a Saturday and store is still closed. Been having bill issues with ATT for 3 months now and now this. Every time I come in to the store there is always just one store attendant. Adios ATT, first and LAST phone contract with them.

Bad bad their was only 2 person working that night so when i walked it they were just looking at me an couldnt ask if i need help well one of them was working with a person an the other guy was just standing when i ask for help he said one min i was their for atlease 20 min an still didnt help me i had to just leave i dont lnow why they got lazy people working their for

2 groups ahead of me took over an hour and there are no seats

Saul is great. Clean store no waiting .

Great customer service

Matt and jaime were awesome

Staffing issues Im sure. I was the only one waiting and I waited for over 45 minutes and had to leave without any help. Staff was apologetic, but they were with the same guests the entire time I waited. Horrible Horrible Horrible. Went to Verizon, waited 3 minutes and facility was busy.

LOVE THE EMPLOYEES BUT THE SERVICE IS HORRIBLE

Came into the store a few days ago with an iPhone X issue and Jamie helped me. Not only was he very professional, he helped me out quickly. When you go to store just ask for Jaime.

Salesperson Saul gave us the run around before saying he needs to special order the phone we wanted.

Stayed open late to help me thanks Anna

Awesome service

Great customer service!!

Great service!!!

Bad service

BEST AT&T EVER

Customer service is not good

Friendly

Appalling

Excel enter service

Good