I was in need of a new phone and decided to give AT&T a shot at it. I was shown lots of phones by Rokaia and ultimately picked the iPhone 12 Mini. I like the smaller size.She explained everything to me in such a way that it was easy to understand. The phone, the features, the billing, everything.I left with a working phone and I’m very happy.Dave C

AT&T sent my sister a new phone because her 3G was going out of service and the woman at this store refused to transfer her contacts into the new phone, saying AT&T couldnt do that. She lied. instead, she gave my sister a sheet of paper telling her to go to a website with instructions for a smart phone, not an old-fashioned flip phone. And how do I know she lied? We took the phones to another AT&T store and they quickly did the transfer, making her happy. Theres no excuse for this type of customer service. And BTW, Ive seen the gracious Im-so-sorry responses the manager of this store has given to the one-star reviews. Dont believe a word of it.

The service person named Rokaia was thoughtful, attentive and funny. She was knowledgeable, had good ideas for us and genuinely listened to us. Amazing service!

Cooper the assistant manager is simply amazing. His demeanor and attitude are all qualities that you hope for when you visit this AT&T location. The other staff members that were there Michael(the manager) and Rocky(not Balboa, found that out the hard way) were excellent as well! They told me about all the great deals and promotions and the best ways to optimize my savings! They referenced another employee that was there and called him “The Dream” I hope to meet him the next time I go to do business in the location! 10/10!!

Stopped by to pick up a new phone and was assisted by Rocky. She provided the costumer service experience we all hope for, friendly, helpful, and fast. Definitely will return for any future needs.

WOW. I am just absolutely astonished at how blissful my experience here was with Cooper and Hakeen. If I could rate 10 stars I would. These guys know how to treat their customers. Definitely without a doubt will recommend all my family and friends!

I was having an issue porting a line to a business plan for almost a week. No texts or calls incoming, madness, insanity, but..your employee, I think her name was Rocky, knew just what to do. She was calm and cool even though it was busy and had me out and on my way. Thanks Roc!

Highly recommend this place! Great personal service. I was in and out quickly with a new phone and a new friend! Ty Rocky! U rock 🤟

Let me start off by saying I usually hate going to the phone store. But, this is the best AT&T location around! I highly recommend talking with Cooper or Noah they dropped my bill $50 a month and hooked me up with a new phone. They actually took the time to explain everything to me and for the first time I left a phone store understanding what was actually happening.

Came in to upgrade my phone, and Anam was SUCH a blessing. Definitely the best employee, such great company in Smithfield, will be returning and telling all my friends!

The service here was like no other, I was greeted by Cooper as soon as I walked in and he was very helpful with finding the best plan for me and I saved a lot more money then at T-mobile!

Cooper is the best worker here at the Smithfield location. Always helpful and answers any questions I have. He is the only AT&T employee I trust with help for my phone service needs. Go see him if you need anything and are in the Smithfield area!

Great experience! Dealt with Mike the Manager. He was a great help and very patient explained in detail what I needed.

Mike was extremely patient with meAnd very knowledgeable your is company is fortunate to have his service

This branch is the best. Always a great experience! The manager is the reason I go there!

I have been with At&at for many years. I have had a great experience with the manager Michael Morgera. He is extremely professional and extremely helpful.

Wow. Good stuff. Work w/Mike. He knows his stuff. Except football...apparently hes a Steelers fan...??

I would only trust my experiences at AT and T to Cooper. He’s very knowledgeable and great at finding you savings!

The Smithfield store unbelievably helpful and knowledgeable. Thank you for helping me save a ton of money with AT&T TV!!!

I have been with AT&T since early 1990s such a great phone carrier!! One of my lines is still the original number... As for the store in Smithfield.. I will not go anywhere else for my needs... The #1 go to rep for me is Jennifer.. She is top notch at her job!! whether Im in for a tech issue or looking to add services/upgrades she always knows the process, products, services.. Definitely never have a problem!

Hakeen at the Smithfield, RI store is very dependable and helpful. I signed up for the Elite plan and was told I would receive HBO max as a part of the plan. The HBO app was not cooperating at all, the AT&T app was very convoluted regarding signing up for the HBO account. Hakeen tried his best and when we exhausted every possibility, he contacted corporate for me and went through the process for me to sign me up. He couldnt have been more kind, more friendly or more helpful. 5 stars ⭐⭐⭐⭐⭐ from me! Thanks, Hakeen!

My phone was ran over last week. I seen Jen at this location. She was great sold me my new iPhone 12, set it up, and helped me pick out all the right accessories I needed, I even left with hbo! She has a great personality and made me feel like family rather than a customer!

Best At&t in Rhode Island Tom is the man ! He’s quick attentive and very knowledgeable. He’s gonna ask you a ton of questions and get to know you. Once you deal with him you won’t have to go around and deal with other reps he’ll take care of your needs and makes sure you get on the correct plan the first time around! He switched me from Verizon and saved me $160 a MONTH !!!

Great service. Kind employees

The lady Jennifer who helped me today was by far superior then any other representative I have ever encountered at any of my visits to prior locations. She spoke clearly and answered all my many questions. She never once made me feel dumb or rushed me. I most certainly will seek her out everytime I need to purchase anything from AT&T. You hired an extraordinary representative !

Jen did an amazing job helping me set up my new phone. It was worth the extra traveling to come to this store. I will be back again!

Jenn was amazing. She answered all of my questions about the new iphone and made sure my data was transferred for me. Great service!

Came in early before my appointment but Dylan greeted me and assisted me promptly! Was very knowledgeable about the iPhone 12 along with the accessories to go along with it thanks Dylan for making this a seamless process!

I had another great experience at this location last week thanks to Jennifer F.As always, she worked with us to give us the best deal and was very patient.I stay with AT&T because of her. I highly recommend making an appointment with Jennifer to help you pick out your next phone or review your bill (phones, cable & internet).

I walked into my local AT&T store in smithfield RI and was greeted by the nicest bunch of staff I’ve ever encountered! So friendly, so willing to help me in these tough times! The entire staff was on the floor cleaning and sanitizing the store! This made me feel so comfortable and with the quick and efficient service I walked out with a smile and thinking to myself that there are still amazing people who are will to help other people in need!! I thank you all again!!!Brett.C

Clean environment, friendly waitstaff, food was delicious!

The AT&T employee was so kind and helpful! There was not one second of awkward silence! I loved my experience there!

Awesome experience. Friendly staff.

Jennifer was absolutely amazing! She helped us while we searched for a new phone and answered every question we had! We accidentally ported the wrong number, and she was patient with us through the entire process (multiple hours). She never rushed us, or gave us any kind of attitude even though it was a stressful situation! We will definitely be asking for her any time we come here. Thank you Jennifer!

Great customer service from Casey. Helped me out fast and hassle free.

Thank god the Smithfield AT&T has some better employees working there now. Denis Green was helpful, courteous & not over bearing. He is an asset to the store! Thanks Denis with one N!

Michael was excellent. Made me feel very comfortable and answered all my questions.

Tom did a wonderful job helping me. He was friendly and quick great experience every time.

Jennifer Fredette is the best she’s always ready and willing to help with any question i have and takes care of any phone needs that I may have or tv needs also ! She has me in an out in no time 5 Star service all the way around at this store ! The staff are always nice and your always Greeted with a smile 😀 I recommend this location to everyone ❤️ !

I cannot say enough about your employee Jen Fredette she went above and beyond for our company. We needed a particular IPad and she not only got us the IPAD but was so helpful with all the set up . Jen has it all she is helpful, has a great personality and takes a real interest in her customers . Going forward my AT&T contact will be Jen . Thank you Sue @ Superior

After the Lincoln experience in a previous review for the Lincoln store that was nothing more than miserable. Jenn in Smithfield was absolutely wonderful. The problem that we had was resolved in minutes, not hours, not days, minutes! She was lovely seemed like a genuine person willing to help us. She was nice, and did everything she could to help us. I highly recommend her to anyone. She knows what she was doing and also gave us good advice and didn’t excessively try to up sell us on higher plans and other things.

4.9 Had a good experience with ATT store today! About a month ago I had a very bad experience with ATT store in Lincoln. They were rude and not helpful. Went today at the Smithfield store with same problem and they fixed it. 4.9 rating.

I went to AT&T for help with my apple cell phone in Smithfield Rhode Island 371 Putnam pike Dylan Perry was very helpful.He helped me with my problems on my phone and also he let me know about the deals they offer . Excellent customer service

I was having problems with my plan and figuring out what to do to balance my needs with my budget and available options. The salesperson was patient and knowledgeable and helped me figure out my best options.

Jennifer Fredette was such a sweet nice young lady who helped me in a timely manor and answered all of my questions got me connected with my new phone and I also got AT&TV ! What a great value for the price and the service at this location is outstanding ! I recommend them for all your cell phone needs and the best part is there’s plenty of parking right in front of the store for someone my age it helps me a lot !

I had a great experience at this location. Jennifer was extremely knowledgeable and professional. She also was very accommodating to my schedule. I love working with Jennifer!

Great service! Cooper was fantastic!!!

Jennifer is amazing. She worked really hard for well over an hour helping to fix my frustrating voicemail issue. She deserves a promotion! Many thanks.

Went down to the Smithfield Store Tuesday to upgrade my phone and worked with JENN. She was a pleasure to work with and was very patient and helpful especially as I couldnt remember passwords!!!! Also switched over to the AT&T Tv which is saving me a ton of money and already enjoying the new service and its only been a day!!$$

Tom was great answer my questions about new phone and placed my order,

Bought a new phone kept my old one it was closing time told me I could set it up at home on Wi-Fi get home phone has no charger in it and to find out it is a demo phone and I cannot restore my iCloud now I have to go back tomorrow morning very inconvenient

Competent, courteous, and assistive associate. I am delighted to have changed my carrier from Verizon to AT&T as the result of this very positive experience.

Excellent, Tom was quick efficient and found me a great deal with new phone! Tx

Michael the manager always gives me great customer service .Thats why I stay with AT&T .Please don’t let his great customer service go unnoticed or unrewarded . Great employees likeHim are hard to come by . Thank-You .

This store was great!

Such a wonderful experience yesterday ! Jennifer was a amazing very patient ! Explain everything! Awesome service !! Very happy to have switch to AT&T !!!!!Thank you !

I have never written a review in my life, but this experience was so terrible I felt I have to warn other people. DO NOT go to this store, or any AT&T for that matter. The salesperson did everything he could to sell us a plan, but when the bill finally came in it was more than $100 what he said the first bill would be. He definitively told me “your first bill will be about 150% of your regular monthly bill, but it will not be $300”. It was $310. Go back to the store, there’s nothing they can do, tells me he will talk to his manager and call me. Never called. I decided to cancel my plan and returned the phone to the store within the 14 day period. Now I have a bill for $700 because he did not process the returned phone. After spending 30 minutes on hold with customer service, they tell me I have to go back to the store. Moral of the story, this place tries its best to rip you off so beware!!!!

Great customer service!

Jenn was a great help at at&t in smithfield. Never a doubt in my mind that I will be going to her for future needs/wants!

My sales rep Jennifer is extremely knowledgeable on the iPhone and all AT&T plans, has the patience of a saint, and always takes me through the process without any issues or problems. She always spends time walking me through the best plans and features of the phone and does not leave any questions with the operation of the phone or details of the bill. I have been a loyal AT&T customer for several years and every purchase is seamless. I travel a half hour out of my way to do business with Jen because she is the BEST!

Excellent customer service!!!

Great customer service with the 2 reps who helped me today. Extremely helpful and informative.

Jennifer at this store is the best AT&T representative I have ever met. Flawless with helping me and my family

I was given a really bad experience at the Lincoln store, but this store was excellent in trying to help us. Wish we would have come here to begin with. Excellent customer service.

I always love coming to this store. Jennifer is a class A salesperson who i have been following for the past 15 years!

Absolutely wonderful. Took care of all my needs. Jennifer especially helpful.

Mike was so helpful and had tremendous patience!!! Thank you!!

I went there to pay a bill. I left very satisfied with a purchase.For a while, I wanted to obtain a blue tooth speaker for my wireless devices. But always concerned of the cost.The ATT member had shown me one of the displays. It was ok. Then he shown me a superior product. Gave me a deal. And an easy way to pay. I left with two.

Very helpful and friendly staff!

The sales rep Jennifer is the most unprofessional, rude person I ever encounter in my life. She just want to sale without specific explanations about the deals she made with me. She wasnt honest in accepting her mistake. For that reason, she became rude, and very unprofessional. The maneger there, also just want to sale. Than when we need support from them, they never act like real professionals. I never got any positive answer from them, to my qustions. All their answeres, never match with the inicial sale (deal). Whe we think they will help us in the good name of of AT&T they represent, they send us to the wrong places, or given us a simple explanation with no courtesy at all. I was sent to the wrong place to resolve a problem of miss explation from them because what they have done to me, is not having the patient, courtesy or friendely prefessionalism to help someone like me a 12 year old AT&T customer at the store they work. They dont even have the decency to understand its because of me and some other thousnads of customers they are getting a pay check. The problem they didnt want to resolve, was resolved by a very good professional and manager of the store at Providence Place Mall. Till Jennifer and her manager will work at371 Putnam Pike, Smithfield, Rhode Island, I will never by anything on that store.

Jennifer is amazing helped me switch from sprint

Sat for an hour waiting. Otherwise great service

Received all my technical answers that I was looking for. My new cell was set up in 20 minutes.

Friendly staff and was able to process latest phone upgrade without issues.

The customer service teams with At&t Wireless is utterly deplorable. In March I switched over to At&t from Verizon wireless. My fiance and I were signed up under the BOGO 2 new line deal and received 2 Samsung Galaxy S8s. As my son was quite sick at around that time, but we had set up automatic payments so we didnt have to think about it.Months go by, and I finally get a chance to actually look at our bill, as it seemed higher than the originally quoted price. I noticed I was actually being charged for 2 phones and no Bogo promotion was applied to no fu r account. I immediately called At&t on October 5th. After being transferred to the loyalty department a nice man named Alfred assured me all would be taken care of and I would see the credit of $126 (at that point) reflected on my next bill. Well, low and behold my next bill comes through, and no credit has been applied. Now, this next part is the most infuriating customer service I have had to deal with in my life.I have spoken to Att customer service a no less tha 7 times. This is where my exact time line becomes a blur of frustration. I have been told:I was never eligible for the promotion,There never was a promotion,I am eligible but someone messed up, They have a case open,The case they opened was done wrong,Go to the store, theyll fix it there. (When I went to the store with 2 toddlers in tow they had me call the same customer service line and accomplished nothing but call back promises)I have been told I would receive a call back from various departments and supervisors a total of 5 times. And I have not received one single call back to resolve my issue. Every call has said there is nothing more they can do.I am absolutely disgusted with this sadexcuse for customer service. It had been over a month since I began this process, and Att now owes me a credit of over $150. Maybe this post will finally get someones attention that can finally help.

Dylan was great !

Expert and knowledgeable and very helpful with problems and issues

Casey was great!

Warning Warning, Stay as far away as you can from doing business with this store. The customer service skills of my salesperson Jay Carvalho have been anything but positive. The manager just a tad better. Cost me far more time and headaches than the switch was worth. Trying to rectify it has been a nightmare. My Salesperson Jay Carvalho has done absolutely nothing to help correct it. I repeat stay away from this store, go to another ATT Corporate Store.I called local TV station and now all of a sudden everybody wants to help! Why did this not happen upon my first inquiry? If you have no choice and you have to go to this store, DO NOT do business with Jay Carvalho he does not know the programs nor how to set up the paperwork and could care less about helping you correct. You have been warned!

This place has the worst employees, they have no respect for their customers time and patience. Don’t come here

Very friendly and helpful very noaligabol

Drops customer help like it drops your calls.

It has been a worst experience with this store, I was enrolling in a family plan and the key person was out of state but registered. The manager gave me such a hard time despite I had all the information needed and finally I walked out on him.

Terrible knowledge, slow,no help, no products

Very helpful & personable

Poor service and Representatives does not have enough knowledge to serve customers.Very Poor handling of customers by at&t people.They will keep wasting your time by letting you sit for hours because they do not have proper knowledge to handle requests.Do not go there...

Excellent service and costumer service

Staff is good

Casey

Happy