Its my wifes Birthday this month so I wanted to replace her favorite ever car, a 2004 Black on Black Convertible Corvette. I discussed it with Shane Poynter, because he had sold me a car previously ... which, for some reason I have never understood, isnt easy, to outright impossible.Ill soon be 65, Im a veteran of both the military and federal law enforcement, and I do not abuse car salesmen with tire kicking nonsense or ludicrous low-ball offers. I suppose my problem is, I have no patience for nonsense, and I will not be pushed. One salesman in Florida has sold me more than thirty cars over the years (I have six children) ... very few others have sold me even one.Shane found two for me at other Don Franklin Dealerships ... a 2004 with very low miles that was immaculate, and a 2015 Black on Black Corvette Convertible 3LT with 20K miles that was also immaculate. He offered me the newer one at a good price according to my research, several thousand dollars less than their advertised price. The long, drawn out battle of wills and BS we are all too familiar with took maybe ten minutes, and there was none of that call in various managers tag team garbage either.The car was delivered, detailed to perfection.

The friendly and helpful staff at Don Franklin Nissan in Somerset made my buying experience a pleasure. They made it super easy, no pressure, and gained a repeat customer! Thank you to Eric and Tanner for taking such good care of us! I Highly recommend giving them a chance to earn your business.

This happened years ago. I took my Murano in for routine maintenance. Diagnostics revealed a leak in the radiator that needed to be fixed but it was covered by warranty. They called weeks later that the radiator was now available but the warranty had expired. I took it to a radiator shop who discovered the drain cap had been removed. It cost 45 cents and $1.75 postage. They replaced it for free. The dealer wanted $600.

I had a great experience! Doug and Tony were the best! They got my part ordered and my van fixed within three days. They also made sure I had something to drive to work while my vehicle was in their shop being repaired. They were a complete joy to work with. I appreciate all they did!

Just bought a Nissan kicks, Seth was fantastic! He is one of the best sales guy I have ever dealt with! I signed up for the bi weekly payment option, and I am upset that I wasnt told about the enrollment fee, and I got really up set that a charge of $2.45 was taken out of my account and I dont even have a payment due. I dont understand what that is about. But it is very rude to just take money, no matter the amount, out of some ones account with out fair warning or an explanation. I was not impressed with the financial department..he was quick enough, but I sensed a bit of rudeness when my husband ask was that the best interest rate he could get me. He quickly answered one declined, one approved and didnt even look us in the face when he answered with that, and it just made me feel less of a person. The next day I received three credit checks on my credit, so I know there were more then just two responses. Ok, that may not be a big deal to some, but to me, it was one lie, I know of, told to me. But, all and all, I love my new Nissan and hoping it last me as long as my Mazda did, and also with few repairs.

The appointment was not in their system but they got us in anyway. Quick friendly and efficient!! we were very happy.

It was the best experience that I have ever had with a car salesman. Brandon Williams was very great he answered everything I wanted to know about the truck.

The guys in there are always friendly and I got very fast service and it cost less then the instant oil change places.

Purchased a brand new vehicle here, with a large scratch on the front (they told us it was damage from the truck ride to the lot). No big deal, because they said they would fix it. 2 weeks later we still hadn’t heard from them, so we call and get the run around. We finally hear from them and drop the car off, they tell us it will take over night. Show up the next day to pick up the vehicle and it wasn’t done, nor did they even have the paint. This happens again, and we live 45 minutes from the dealership. Total waste of our time. 2 weeks later they call us and tell us to “come pick our paint kit up” - we tell them that’s not correct and again get the run around. 2 weeks later (more than a month and a half after the day we bought the vehicle at this point) they finally fix it, and the work is a 8/10 at best. Probably won’t be returning for future purchases.

Shout out to Seth and Shane they worked diligently to get me in the ride I wanted. Very friendly and inviting.

Well my parents and I both bought newer vehicles from here. The service and employees were very helpful with my parents buying their vehicle and then to me as well. If you need a good, dependable vehicle from friendly and helpful employees then look into Don Franklin Nissan. Ask for Tanner.

I had never been able to purchase a vehicle in my hometown until 2018 when I purchased my Nissan Altima through Danny Sweet. I contacted Danny concerning the Rogue. He worked hard again to get me the best deal. These 2 purchases have been the best car buying experience Ive ever had. Danny is a honest Christian man and top notch in my book.

My husband and I come here actually by mistake we was actually looking from another lot. However we arrived and was immediately greeted by a sales man we were direct and told around what we was looking for and he immediately got to work on helping us he immediately located a truck my husband fell In love with took it for a test drive. The entire time we was talking about finances he was very helpful and quick and clear with his responses I recommend this car lot to anyone looking for great customer service and amazing hospitality ask for Jacob Thayer he was the salesman that helped us we highly recommend him!

I was not having any luck finding a new vehicle that was right for me anywhere near where I live in East Kentucky. The dealerships Id approached did not treat me with respect, and I was never made to feel like my search was important to them at all. It was all about their goals, not mine. But at Don Franklin Somerset Nissan, the staff went above and beyond to help me, and I was made to feel like my thoughts and hopes were significant to them. Kelly Huckelby and salesman Dawson Jones answered every question I had, stayed with me through the whole process, and went above and beyond to help me get the right vehicle for me at the best deal possible. I appreciate them so much, and I would highly recommend this dealership to anyone anywhere in the state. Best car buying experience Ive ever had!

They got my service done in a timely manner and was professional.

If you are in need of a car I strongly recommend you see Jacob Thayer at Don Franklin Nissan. He is very polite, knowledgeable, and will help you find what you are looking for. Shane, the finance manager, is also excellent to work with. He is efficient and informative and I left knowing that I had made the right purchase for me. Don Franklin Nissan has an excellent team. Thank you all.

Wonderful people here and thats what makes all the difference. Always feel welcomed here when I walk in and I appreciate that.

Service department and mechanics were extremely professional and knowable.

Brandon was extremely knowledgeable of each and every detail about the new Nissan Rogue body style. We walked around the entire vehicle and he went over every feature on the inside and outside. The customer service of the entire staff exceeded all expectations. Jonesy, Brandon, and their general manager helped to make my purchase quick, easy, and enjoyable! Shoutout to each of them and the finance guy! Everyone was super friendly and professional!

These guys far exceeded my expectations!! I am so happy with The professionalism And the service department fixing my vehicle in ONE DAY!! You guys are awesome thank you so much!!

Wonderful service! Great people!!

Jacob and Shane are amazing! Not just once but twice now in 4 months time they have put us in the trucks we wanted to take home!

Just bought my 3rd Don Franklin vehicle. Just like the previous 2, Im very satisfied with the vehicle, price, and service. Everyone at Don Franklin has always taken good care of me! Shoutout to the BEST salesman who got me an AMAZING deal--- Jacob Thayer! Go see em!

I had an excellent experience with Jacob and the whole team at Don Franklin Nissian in Somerset. It was no pressure and stress free! Incredibly positive experience!

Professionals at their finest.

Had to go and ask if my car was done. Man at the service desk didnt even know. Was sitting outside. Waited over a hour for oil change appointment. Got home and found greasy hand prints in my white hood. Very unprofessional for don franklin.

Very dismissing every time Ive been there for any reason. Refused to diagnose my truck or really even look at it

10/10 recommend!! Logan got me the exact car I wanted with the exact payments I was needing!

Staff is friendly. But did not fix the problem I took it in for.

The work was done well. However, the dealership, an old Honda dealership, was spartan and not conducive to customers.

Beyond disappointing!!! Gave information and made the deal before driving from Corbin. Was approved and told the monthly payment then upon arrival told Oh there seems to be a hiccup. Nothing changed in the info but the payment shot up $260!!!Wont be back and wont be sending others.

They went out of their way to make sure I got exactly what I wanted!

They didnt live up to the standards of service provided in the past

Got my Juke from them, very nice people very helpful

Appreciate the professionalism from the service staff!

The sales staff are awesome

Very friendly and very helpful.

Kyle Payton is great to work with and helps you with every little detail! I would definitely ask for him if youre looking to buy a new vehicle.

Dawson was an absolute pleasure to deal with. He went above and beyond to meet the needs that was requested.

Unless you want to waste a bunch of your time dealing with lies and excuses. Don’t deal with them.

Great experience when dealing with Bill Jones at this agency for trading a vehicle for a new Nissan. Great and prompt service and would recommend if in the market for a new vehicle in the Somerset area.

I have traded car and trucks here forever trading about even 2 years had trouble last December with my sons truck and once again today was treated very rude by so women at the Nissan building I will tell you this I will never buy a car or truck from them again I’m finished I will take my business some where else I think Eddie franklin should really look at his workers at dodge and Nissan in Somerset ky they are about the most jackass people they are I like Eddie but won’t be back need new workers and managers some one that gives a damm

Went to get a simple fix on my car.. of course 15 mins was costly..

Was going to try to trade for a SUV was told the SUV was on the lot waited over a hour only to find out the SUV had been wreaked and was in the garage very disappointed

From out of state. Had an issue with engine. They would not even let me stop by until following WEEK. Drove to Bowling Green instead, where they helped me.