This is my first time financing a car. I have a great experience shopping in this dealership. Konstantin was great; he helped me through the process. I initially wanted a 2021 Subaru Forester but due to the car shortage I ended up with certified pre-owned 2020 Subaru Outback with a really low interest rate. Konstantin and Craig (the finance manager) worked their best to accommodate my affordability.
This review is only for the service department.I recently moved to the area and took my car for brake inspection as I was told that I needed new brakes. Since my car was under warranty (26000 miles) so I took it for brake inspection.Karen tried to sell me Fuel and emission service by stating that it is recommended by Subaru. She should have said it is recommended by her dealership to make money.I agreed to service and was willing to pay.Later on she came with brake inspection that Subaru will not cover my brakes as still have 3mm (new brakes come with 9mm). They gave me in writing that Subaru warranty covers brakes if it is less than 1mm. I called Subaru of America and they said their policy will cover if brakes are at 2mm. I am pretty sure they wouldn’t have fixed it even if it were at 2mm.I also tried to cancel the fuel and emission service but Karen said it can’t be done. She was outright dismissive and her tone changed when I tried to cancel the service.After 3 hours when my car was done, I showed my displeasure and was sent to the manager who was equally rude. He did not charge me for the service that I did not need. He wasn’t very welcoming either.I am glad that I did not pay for the service, I will never visit this dealership again as they are complete untrustworthy.I will avoid this place.
We had a great buying experience at Victory Subaru. From the sales person, to the manager and the finance guy, everyone was courteous and professional. Yes, the dealers try to upsell you some stuff but we never felt pressured and they actually helped us make informed decisions. I have had plenty of experience with car dealers, some good, many bad, but I have never had someone reach out twice after purchase just to make sure everything was fine with the car and we didn’t have any questions. Overall, a great buying experience. When we look for our next Subaru, they would be our first go-to choice.
Great experience at Victory Subaru. We came in disappointed after visiting other dealerships in the area. Market is tough right now and other dealerships were just trying to take advantage of the situation. At Victory Subaru we were given freedom to roam around without pressure. Once were we ready to talk to the salesperson Konstantin was very professional, knowledgeable and friendly. We test drove 5 cars to choose a model we liked. He handled everything timely, kept us up to day and once delivery day came everything was smooth. Finance manager was great as well, from my previous car buying experiences I expected two headed monster in the finance office but he was prepared with all paperwork ready, did not push anything and we were done in 10 minutes. Overall great experience from walking in to driving out in a new car. Thank you.
Chris was so helpful in making sure we were comfortable and all our questions were answered. He gave us private time to discuss the car as to not make us feel pressured. Craig, the finance manager was equally as enjoyable to work with. Both guys are *aces* and I would not hesitate to buy from them again!! We traveled from out of state to see the car but they handled everything seamlessly! We got a great warranty, too! Hats off to Victory Subaru, these guys are doing car sales right! Thanks again!!
Konstantin is amazing, and so is the whole experience we had at this dealership! There were no hidden fees, no surprise stickers and finishes that other dealerships force into paying thousands for, the staff was friendly, courteous, patient, and extremely helpful! From walking in and speaking with the smiling front desk lady and to closing the deal with a sweet finance manager we felt we were treated in the best possible way. Konstantin ensured the process was smooth and very transparent all along. We are recommending this dealership and especially Konstantin to all our family and friends!
I have had a horrendous experience with this shop. Every time I take it in for a specific issue, I end up with a huge bill and the initial problem is still there. Most recently, they charged me an obscene amount of money to do maintenance on my car, afterwards there was a constant rattling that they insisted they couldnt replicate. A year later and I have a random mechanic put it on a lift and you can visibly see that the heat shield over the muffler is just bouncing around. They just simply didnt screw it down. This also happened with my AC filter multiple times leading to it leaking into my car. They just do sloppy work. Dont get your Subaru serviced here. This is my third Subaru and the only Subaru dealership that has been this incompetent.
I visited Victory Subaru with only the intention of finding out more about the Crosstrek, and possibly inquiring on prices and deals, as I would be in need of one more car in the family only in a few months as my son will be getting his drivers license…. I definitely was not ready to drive a new car out of the lot on that day; however, Mary Sweeney upbeat personality, customer service skills, passion, and obvious caring for her customers, provided me with an awesome customer experience…Could I have saved or gotten somewhat a better deal somewhere else? Possibly… but there’s no other dealer in the area that can beat Victory Subaru engine and transmission lifetime warranty… by the time I left that day I was driving a new Pearl White 2021 Crosstrek limited and left the car I drove in parked on their lot to be picked up the next day by my wife and son...Thank you Mary for the great and awesome car buying experience, I wish you prosperity and longevity in your career…you are awesome, and I look forward to seeing you and speaking when I come back for the license plates and or first service.Sincerely,N. A.
I bought my Forester 2017 in the dealer and have had the car serviced there ever since. My overall experience with the service department is very good and they provided quality service and advice as always. Two days ago, I had the oil change and routine checks there and I was impressed by Destinys excellent service attitude and professional way of addressing customers concerns and needs. A very pleasant experience. Highly recommended. The only thing missing is that the technician forgot to put on a new label for next oil change reminder.
I had good experience bought a used car from bilal keep it up humble and trustworthy
It was an outstanding experience to do business with them. Their sales force is awesome and really care for their customers. No hidden fees or sketchy deals. I’m super happy with my new car!! Chris was great throughout the whole process.
Konstantin is the best sales consultant ever! I have purchased 5 Subaru’s from different dealership but the reason I was converted to this dealer as I said was their valuable sales consultant “Konstantin” He’s a five+ STARS ⭐️⭐️⭐️⭐️⭐️ sales rep he’s a straight forward and no games. If you want the best you’ve got to go and see Konstantin period hell give you a goodbuy Not a goodbyeI love my 2021 Subaru Outback Touring XT
I had just a great experience at Victory Subaru with Bilal. He was very nice and civilized, things that you rarely see nowadays with car-sales agents. He was extremely obliging. He prepared the car for us which was very clean, he actually knew the car, showed me details about functionality of the car, gave us a full tank of gas to get home, car was cleaned again before we took it . We were able to negotiate the price and made us both happy without being rude . They moved really fast with papers, payment and all documents.A wonderful experience all around.I did not feel pressured at all and just a nice adults conversation. I liked all people at Victory Subaru. I don’t regret driving more than 2 hr to get there. They txted me when they said they would and they confirmed that the car was still available in the morning of our trip so we won’t drive for nothing.I highly recommend !!!!
I had amazing service here! My sales woman Maria was super sweet and super helpful the entire time I was there!
Good Team. They have good stock when compared to other dealers. Bilal was good at explaining the things technically and financially. I always refer friends and family to go there.
Hi! I just purchased a 2021 Subaru Crosscheck from Bilal, the salesperson at Victory Subaru. He was very thorough and patient. He helped us a great deal finding the best package for us and was very professional. We drove out the same day with a leased black Subaru crosscheck, limited model, in an almost seamless process. Would highly recommend him and Victory Subaru to family and friends.
Great experience at Victory Subaru as always. Bilal was responsive and attentive to all of my questions and concerns with exceptional follow up. I love my Ascent and the service I revived overall from sales to the finance team and customer experience manager are all top notch.
Bilal took great care of me during my search for a 2020 BRZ in the exact specification that I wanted. We went from negotiations to a done deal within a few phone calls.With the current situation I wanted to do as much from home as possible. Bilal accommodated my request and it took all of 40 minutes upon arriving at the dealership on the day of pickup, signing off on some final paperwork and driving home.Definitely the easiest and most relaxed car buying experience Ive had.Thank you again Bilal! Loving the car.
I recently purchased a Crosstrek Limited 2021 from Victory Subaru and had a great experience because of Bilal, who is my sales specialist.Bilal is very friendly, knowledgeable, and accommodating. He made sure that I am comfortable with the vehicle’s price before I put a deposit. And he even went out of his way to help me get my car as soon as it was delivered.
Great experience with Bilal. Ive been wanting to make the switch to Subaru for awhile and when I saw a 2021 Premium Subaru Forester in green I had been looking for become available at this location I couldnt resist. They got me out of my lease and negotiated a great price. Not only was Bilal great, but everyone that works there is super kind. They were so patient with my 5 year old who couldnt sit still and kept him occupied. I drove 40 minutes to this dealer and wont go anywhere else. Loved my experience and love my new car.
Bilal made our car buying experience at Victory Subaru a very pleasant one. Great customer service.
I just had my 2012 Lotus Evora S serviced here, Tim the service technician and Anne Mary the service writer are excellent. If you need your Lotus serviced and are in the tri state area, This is the place to go. Highly recommend!!
I recently purchased a car from here and the experience was very good.Bilal, my sales specialist was very patient, knowledgeable and prompt in answering queries. The entire staff was very friendly and accommodating.
As a longtime Toyota owner and respecter of the brand, I naturally first considered buying another one when my 2008 Toyota Highlander with 250K miles needed to be replaced immediately. However, after much research and debate, I decided to consider Subaru, another reputable Japanese brand. Knowing that I needed a comfortable and reliable third-row SUV to accommodate my family, I decided on the Subaru Ascent as my Subie of choice. Fairly new to the brand, the reviews were good, and the safety/tech features were great for the price. As a professional buyer, I wanted to be sure I was making a good decision, so I evaluated the 2021 Subaru Ascent against the 2021 Toyota Highlander, 2021 Volkswagen Atlas and the 2021 Honda Pilot. After a lot of agonizing research and test drives, I was confident that the Subaru was the right choice for me. I would eventually decide on purchasing the Touring trim because I felt like it provided me with everything I wanted and more at an affordable price that was lower than any other car brand at the comparable price/trim.Once I decided on the truck I wanted, the next challenge was locating a trustworthy dealership to purchase the vehicle. My local dealership, Victory Subaru, located on Route 27 in Somerset, NJ was the first to locate a vehicle that met my specifications and needs. Although Victory Subaru wasn’t the largest of the Subaru dealerships I contacted, I was drawn to their helpful and non-pressuring sales team and to their complimentary lifetime warranty with the purchase of every new Subaru.Mr. Bilal Akmals, was a pleasure to work with and honored the pricing of my initial negotiations with another sales rep. Without additional pressure, Bilal presented the additional options and was also willing to give me a fair trade in value for my 2008 Toyota Highlander and even shaved off a few dollars on the purchase of the new vehicle. Due to a limited time constraint, I needed to complete all of the paperwork and sign for the vehicle in less than 1 hour. Bilal was able to make this happen for me. Unfortunately, since I wasn’t able to complete the new vehicle tour of the features, Bilal sent me a training video and called me several times after I left the dealership to see if I had any questions. Bilal also set me up with a free trial of the MySubaru Starlink Security Plus subscription after my initial hesitation with the app. I really appreciated this no-pressure customer service. And to top it off, I received a thoughtful and unexpected hand-written thank you card from Ms. Kassandra Van Bree, the Customer Relations Manager, thanking me for my purchase and offering her assistance if I ever needed help.It has now been almost 2 weeks since the purchase of my new 2021 Subaru Ascent Touring from Victory Subaru on September 22, 2021 and I couldn’t be happier with the purchase. It’s a really comfortable ride and the tech and safety features are amazing. Friends and family members who see the vehicle or ride in it, are also impressed with the purchase. So, after being a longtime Toyota owner, I’m proud to say that I am not part of the Subie family. Subaru’s tagline adequately states, “Love. It’s what makes a Subaru a Subaru.” And I definitely love my new Subaru. So, if you’re in the market for a new or used car or truck, do your research, look around, and then stop by Victory Subaru located in Somerset, NJ. Ask for Sales Consultant, Mr. Bilal Akmals, and tell him Steven sent you! Even in a seller’s market, I promise you that you won’t have buyer’s remorse or regret making this purchase.
My first experience with Victory Subaru was extremely enjoyable with the friendly help of consultant Chris Sisco. He fantastically went above and beyond. He gave me all the information I needed and more, showing me what sets Subaru apart. I ended up with exactly what I was looking for with his help. I would recommend him to anybody looking into a Subaru.
I was lied to about my warranty which I had to use TWICE in the first 30 days of purchase… I cannot get the service at any dealership, nonetheless get a response from the service team from THEIR dealership which I’m forced to use, any time or any day that I call. Silver lining? At least they give me a loaner car that works 😆 don’t buy here, and don’t get service here if you want people with a helpful attitude or who are attentive. They’ve failed across the board. Except for Sal a manager. He’s a godsend.
Konstantin is the absolute best!!! Came in for a new lease to upgrade from our Jeep Grand Cherokee. Decided on one car and last minute changed to a different model all together. I can not say enough great things about Konstantin. He was the most understandable and patient sales man. If you want someone who actually cares to get you into the car that is really for you, he is the man to see.
Aaron was great to work with. His honesty, charisma, and knowledge of the car was outstanding. We hope to buy all of our cars from him! Also, Craig, in financing, was very quick and kept everything easy to understand.
My husband and I had a great experience at Victory Subaru with sales consultant Konstantin Oginsky. He was easy going and personable. He listened to us and took action to get what we needed. I highly recommend asking for him to take care of your car buying needs at Victory Subaru!
I was referred to Konstantin Kosmo by my previous salesman, Aaron, at Victory Subaru. Kosmo was personable and professional. He took the time to understand my needs and showed me the vehicles that fit them. He provided experienced insight on my choices and was fair in negotiating the price. The Finance Manager, Craig, put in the effort needed to get me approved and provided valuable products to protect my new investment. The team at Victory Subaru is top notch and I highly recommend them to anyone looking for a quality vehicle and great experience. Thanks to Aaron, Kosmo, and Craig, this is the 2nd Subaru my family has purchased from Victory and it certainly wont be the last. I love my new WRX and cant wait for the next one!
Victory Subaru is highly recommended by me. A very easy going staff. I bought my first car here and I was very excited. The sales associate who helped me was Mary and she made me feel confident in this purchase. Mary was so helpful in my decision making and made me feel comfortable! Also, with Covid-19 happening, this place was very safe and all staff kept there masks on! Thank you Mary and Thank you for helping me pick out my first car!
The service manager Joe is excellent. I will give him & his Team 5 stars.Great job Joe
This is only for the service department.I scheduled an appointment for 9 am on saturday. When I called to make an appointment, I was asked what time I would like to come in for my appointment. This lead me to believe they were not busy. I got there a little earlier than 9 am.First impressions were less than desirable. I dropped my car off and no one even took the initiative to grab my keys. I had to ask them if they needed my keys which Im sure they did. Seems like they are disorganized or just dont really care.The waiting area was small compared to other dealers Ive been to. Additionally there is no privacy. They talk to you about your car problems and costs right out there in the open for all to hear instead of pulling you to somewhere for a private discussion.The wait was long to have a car battery changed. About 1.5 hours in, I was ready to grab my car and leave to another dealer. But my car was already being worked at that point.Overall, the experience was mediocre. I will look for other dealers in the area for my next service.
I purchased my second car from Victory Subaru yesterday and there is a reason I went back. Bilal is great to deal with, and he made the process very smooth. I highly recommend Bilal and the rest of the team at Victory subaru!
My husband and I went to Subaru to look at new potential cars- wed heard so much about Subaru and my car had recently broken down. We left a few hours later with a new Forrester. Aaron worked with us in finding the right car, he answered all questions we could think of in great detail. He was courteous and conscious, a real pleasure to work with. Since then, he has kept in touch frequently to make sure that everything is working well with the new car, something my husband and I both really appreciate.
Mary provided the best service to my husband and I today. Shes knowledgeable, efficient, and made sure we got the best deal! I recommend asking for her if you want the best car buying experience. It also helps that Victory Subaru has a full inventory! There was no delay with getting me into a new vehicle. Thanks again Mary! See you in a few years!
I bought my car from Victory Subaru. Amazing customer service, they are very helpful!! And they are honest, like i tried other places, the price will change and go up when it’s time to pay, but here, they give you one price. I will always be their customer.
My personal experience at Victory Subaru was really good. Front desk was quick and helpful, introduced me to Bilal, a sales consultant and we quickly got to work. I’m usually picky with customer service and have a keen eye for the small details. No complaints here. Staff was professionally experienced, worked very hard to get a deal done and i couldnt be more happy.
Had a first rate experience at Victory Subaru. Bilal was very pleasant and knowledgeable about the car we eventually purchased and took the time to answer all our questions. A great experience overall.
The service at this location was exceptional, and the staff was very pleasant. Mary was a great salesperson, and she took great care of us while purchasing our 2021 Subaru Crosstrek! We could not have been more pleased with our time at this amazing dealership. Would highly recommend a car from here, ask for Mary! Thankful for all their help and for making us feel safe and secure with our purchase. Very happy overall with the car.
I had the pleasure of working with Bilal for my vehicle purchase. He would be the reason why I would continue to do business at Victory Subaru. He takes the time and patience to listen to your needs and provide you with something you are comfortable with. The entire staff from the moment you walk through the door will make you feel like family.
Decent service but told me I needed my fuel injectors cleaned at only 18k miles which is completely wrong. And I had to ask them if my tire alignment was covered by warranty.
Victory SubaruBilal is great salesman !Looking for a relaxed professional no-pressure atmosphere to purchase a quality vehicle? Look no further than Victory Subaru in Somerset New Jersey. Bilal our salesman was knowledgable and dedicated to world class service --------- and he comes through ! Bilal from Victory Subaru was welcoming from the start and treat us like family.The vehicle I purchased was flawless and very favorably priced. I am so impressed with my experience. I have recommended Victory Subaru to my friends and family. I feel I can trust Bilal and Victory Subaru with respect to the quality and price of the vehicle. Trust is critical when shopping for a vehicle. Bilal was very patient and helpful. He answered all our questions and let us make our choice. Bilal was awesome!
Had a great experience at this dealership! Bilal was a pleasure to work with. I would be highly recommend this dealership! They work with you and try to get you the best deal possible.
Bilal helped me find the perfect car in a matter of minutes!! He answered all of my questions and made car buying super easy! Thank you Victory Subaru!!
We bought our Subaru Outback at Victory Subaru and Bilal was the sales consultant, who helped us till the last Congrats . He was knowledgeable and knew how to share his knowledge with us to make us understand better the choices we were making. Highly recommend this place.
Purchased my 3rd car from Victory and couldn’t be happier. Jon Sisco is the man! If you want a great experience buying a car, go see Jon. Attentive and easy going. I am not disappointed!
Worst car shopping experience ever! I saw an SUV I liked online so I went to check it out. I test drove it, and liked it, but I still wasn’t positive. (Had a few others I was considering)I was going to leave for a bit to think about it. The sales guy Chris, and the sales manager were extremely pushy! I understand they want to make a sale, but it was bordering on obnoxious. Chris wasn’t as bad, but I didn’t like the manager; at all! When Chris gave me the number I asked if it included EVERYTHING, including taxes/fees, and he said yes! The manager asked me what would it take to get the deal done since he knew I wasn’t 100% sure. We agreed upon price, and he was INCLUDING a bumper to bumper warranty for a year, so I agreed get the car. Fast forward about 4 hours, (I already put insurance on the vehicle even) and he brings the paperwork for me to sign and it was ***$5,000***more then we agreed to!!!!!!! The manager says oh well, this includes taxes/fees, and that warranty fee for $2800?! For the record; my friend is my witness, and knows all the above is true; I wasn’t just hearing things. (I asked my friend if I completely misheard everything)this is what happened: the manager found out I was going to be paying the car off (which wasn’t the original plan) he got upset bc he wasn’t going to be making as much money so he had to add a bunch of money on. Had it just been the taxes; ok fine. I understand. (Even tho I know what I was originally told) but $5,000. No thanks! Crooks!
I needed to buy a roof rack and cargo box for my Subaru Forester. Mike and Mikey helped me get just the right one and were incredibly courteous and helpful!
Just made my first purchase here and it was incredible although I was slightly nervous but the salesman was so nice and very helpful and was able to answer all of my questions.
I worked with Bilal to purchase my first Subaru in early 2021. He was very helpful - he let us test drive vehicles, and patiently walked us through the entire process. Answered every question we had at very step. Highly recommend!
Ask for Mary. Mary meets each person where they are; she is incredibly knowledgeable, wildly patient and unbelievably thoughtful. Between Mary and general manager, Anthony, you could not get better service. Mary and Anthony go above and beyond to meet our needs as customers. Don’t go anywhere else.
This is my 3rd purchase from Victory Subaru and it once again was an easygoing, friendly, honest experience. My salesman Bilal was a pleasure to deal with and had my best interest in mind.
We have worked with Aaron during a prior purchase wanted to work with him again. He always presents a relaxed, comfortable atmosphere by laughing and joking. He answers all questions without hesitation. Knowledge and courteous at all times. He always follows up after your purchase and will continue to do so well after. I recommend him highly.
Just bought my first car in many, many years and had such a good experience at Victory Subaru this past weekend. Mary, the salesperson, was friendly, honest, and professional as was the rest of the Victory team. I knew I wanted a Subaru Outback Touring and went with Victory because of the positive experiences people reported with them. I feel like I got good value and the car is a great ride!
Leased my 2nd Outback from Chris at Victory recently and am very pleased with experience. They negotiated a price I wanted and and happy with, and included a trailer hitch at no cost. Chris is professional and cordial, and service staff is fantastic.
My husband and I had a really nice experience when we visited and drove our Imprezza car. Our dealer showed us details about our new car.Thank you Bilal Akmals.
Mayky came to pick up my car for service and delivered it back the same day. He was very respectful and polite, and took good care of the car. AnneMary from service was in touch via text and phone so I knew when Mayky was coming. The pick up and delivery service is very convenient and Id definitely recommend it!
Its small but this is one of the better subaru dealers in new jersey. I have pretty much never had a problem here. They will always find a way to hook you up with a loaner and give you discounts on service. Thats why I bring my forester back here. I drive 30 miles to service my car here and pay for gas because they are good.100% recommend. In new jersey I would say they are definitely one the top 5 places to get your car serviced, now buying a car. I will admit I have not bought a car here but since service is so good I dont think its far behind.
Just leased my second vehicle from Victory Subaru. Unlike other companies, Subarus trade-up program legitimately pays off your remaining balance. The staff there was top notch. They were persistent without being pushy and at the end, their finance expert was a pleasure to deal with. Subarus pretty much sell themselves. They dont need your business, but they value it. I felt that.
Had a super easy buying experience with Bilal. I was trading in my 2018 Subaru Forester for a 2021 Forester. They had a good stock amount of Foresters in different colors. Very good price for my trade + very good price for the new car + their Lifetime Warranty = a SALE!!!!!! I would recommend Victory Subaru and my sales consultant, Bilal Akmals!
Konstantin Oginsky was great! Happy with my new Crosstrek, thanks!
The team at Subaru made it an experience I’ll never forget. From the test drive to the financing and so many questions asked that they were able to answer. Thank you for a smooth transition for my 1st Subaru purchase.
Amazing dealership! I came looking to browse certified pre-owned cars, and left with an amazing deal on one of the cars I test drove! Andrew is an excellent salesman, he took care of me and valued my needs from the get go. I’m very happy I came to this dealership today. I totally recommend it!
I want to thank Aaron Potocny and the Victory team for their efforts getting me into a 2020 Subaru Wrx Premium. Aaron was very helpful and down to earth. Dealership stayed open 2 extra hours for the deal to be complete and I never felt rushed. I would highly recommend using this dealership and Aaron Potocny are your sales rep. Thanks again Victory!
They made my dreams come true. I couldn’t be happier with my sales guy Bills Akmal. He was very professional and polite and gave me great advice. Everyone there are very polite and make you feel comfortable. Love my Subaru dealer
Came all the way from Ohio to this dealer because of their huge inventory and very positive google ratings. Indeed, it was worth a drive. They were generous enough to trade in my very old car for a good value. Mary Sweeney was a nice sales rep.
Awesome dealership!! Mary went above and beyond to make this deal happen. Definitely recommend Victory Subaru as well as Mary to anyone looking for a good car buying experience. Thank you so much!!
Ive been using Victory for all of my Crosstrek services for years. Very knowledgeable team and have always had my best interest in mind. I recently purchased a new vehicle from Victory and Bilal, my Sales Consultant, was very understanding of my previous experience at Victory. He was a great help with the car selection, and the car is performing perfectly.
Sales weren’t pushy. Used some normal general sales tactics but wasn’t rude or dishonest about it. Had a great selection and were friendly.
Our experience at Victory Subaru was the first time we have ever enjoyed buying a car! Jon Sisco did a great job explaining everything without being pushy. We felt informed and confident that we got the best car without any pressure. Jon and sales manager Michael Ventola were great and my husband is now driving exactly the car he wanted!
I bought my car 2 weeks ago at Victory. I went prepared, got the deal I wanted, worked with Ed M. and have to say, I would do it again! Everyone I met was friendly, helpful and I never felt pressured. I got the car I wanted, for a fair price, what more can you ask for?!
Great selection of vehicles. Convenient location. I would definitely recommend Victory Subaru dealership for your next car purchase as the dealership had a really welcoming environment overall.
We had an excellent experience at Victory Subaru. The sales consultant (Bilal) was very friendly and knowledgeable about both the mechanical and electronic components and features of the cars. Bilal patiently answered all of our questions. We didn’t feel rushed or pressured to buy. Bilal efficiently handled any required paperwork. Vicky in the business office was also very friendly and efficient, patiently answered all of our questions, and prepared all the necessary paperwork to complete the purchase. We are very happy with our first car-buying experience at Victory Subaru.
We had a wonderful experience. They advertised the lowest price we could find for a Subaru Forester Touring. The car was in mint condition. Stacey was are first contact and provided an excellent reception. Bilal is one of the best salesman I eer worked with. He is personable and professional. Anthony the manager came over to explain some details in a very professional manner FIVE STARS!!
I experienced a really good service in every Subaru Service I have been. But this dealership does more than the rest. I went here first time for regular service. The technician changed the oil and forgot to plug the seal properly. I noticed oil leak in my garage and called Subaru. They towed my car right away and gave me a loaner at my home. Then they serviced my car and did a complete detailing as complimentary. Mistakes happen by everyone but I was really impressed with the way they dealt with it. Instead of being upset that my engine would have crashed, I feel satisfied and happy after this experience.
Recently purchased a 2020 Subaru Forester Sport at Victory Subaru in Somerset. This was the easiest and quickest car purchase process I have ever experienced. When I walked in, I was introduced to Chris and told him about the car I wanted to buy. He went out and brought it out to the front for my wife and I to test drive. He explained every part of the car, inside and out, and all of its functionality, engineering, and features. The test drive went great and returned back to the store. We talked numbers and agreed to something that was good for me and the business. I spent minimal time with the finance team - they also made the whole process very transparent and simple. Signed the docs and drove off with my new vehicle. Love my purchase and love my experience with Victory Subaru! I would recommend this place to anyone interested in purchasing a Subaru in New Jersey/New York and definately ask for Chris!
I absolutely loved the effortless process I went through to get my dream car. It was the PERFECT shade of red and I havent yet seen that car in the same color anywhere. The sales rep Steben Ramos was amazing! He got me a great deal and was super polite and proffesional. I was out of the dealer driving my new car in 2 hours!!!! I would recommend this rep and dealer for anyone who needs to car come to Victory Subaru.
Bilal sold me my first brand new car and walking me through the process was a piece of cake. He was very nice, patient, and informative. I strongly recommend him as a salesman.
I purchased a used Subaru Outback at Victory Subaru from Chris Sisco yesterday. The process was very straightforward and easy. Chris was the most knowledgeable car salesman I have ever met and knows everything there is to know about the Subaru brand and their vehicles. He has a no pressure, straight shooter attitude and dealing with him was an absolute pleasure. He took the stress and anxiety out of the car buying equation. Vicky Buck, the manager of the finance department, was wonderful as well. I would highly recommend Victory Subaru and Chris Sisco to anyone looking for a quality vehicle at a great price and a laid back sales approach.
Purchased a brand new car from Victory a couple weeks ago and had Bilal as my salesperson. He was nothing but courteous and polite throughout the entire process and was always willing to work with me. I could tell he was happy for me to get the car I wanted and has even followed up with me after driving the car for two weeks, asking how its going and all. Bilal made the experience positive and painless! Will definitely refer friends and family here.
It was a good experience purchasing my new Subaru. It was easy to deal with Aaron. I would recommend Victory Subaru. That have my car ready quickly.
My wife and I had a positive experience with Victory Subaru and Aaron from sales. Aaron was great to deal with, he was informative and patient. Part of our purchase included a part which was on backorder. Aaron routinely reached out to us to give us updates on the backordered part until it arrived. With the good dealer incentives and sales associates I would recommend this dealer to anyone.
Aaron was a great help in making my final decision. I flew from Indiana to get the car and it was what I wanted. It had some cosmetic things that I didnt catch in the video but overall I love the car. The service and the hospitality were great. Aaron, followed up twice to see how things were going which I appreciate. Best of luck!
Showroom staff and office staff are great, mechanics are horrible. One repair required replacement brake rotors to keep my Outback from violently vibrating when I applied pressure to the brakes. Less than 6 months later the same problem starts again. I also paid for a 90k service package, they drained the oil to change it and NEVER PUT NEW OIL IN. Im driving from NJ to CO when my oil light comes on so I pull over to check the dipstick and its EMPTY.
Had a great experience when purchasing my vehicle. Everyone their was nice throughout the process. My sales consultant Bilal was very pleasant and was a great help.
Hands down I would recommend victory Subaru. I live kind of far from the dealer ship but I spoke to them on the phone and was able to hold my car for a day until I got there. When I was there to purchase the car there wasn’t any hidden fees or anything. It was one of the smoothest car buying scenarios I’ve even been in. Thanks to my man Bilal and mark for making my experience one to never forget!!
Had an excellent and seamless transaction working with Mary Sweeney for my used Subaru Crosstrek. Mary was friendly, knowledgeable, out-going and was excellent in follow-up and communication. I would highly recommend this dealership when searching for your new/used car.
The entire team at Victory Subaru is extremely helpful from sales to service. We have been customers for 5 years and I dont see us going anywhere else when we need a car or service.
I had the worst experience with Victory Subaru Rt. 27 Somerset, New Jersey. My nephew saw a car Nissan Altima that he was interested in and it was listed for $5699.00. I talked to two different sales people by phone. However, when I arrived at the dealership, was met at the door by a saleslady named Mary Sweeney. She played the role of being concerned and helpful but she turned out to be the worst. Mary went over to the wizard behind the curtain two times and came back with a RIDCULOUS offer. When I stood firm on my offer Mary took the underhanded approach and starting calling my 17-year-old nephew trying to squeeze him and his single parent mother for more money. When I left the dealership they the price up to $7000 prior to all of their fees. When I inquired about why Mary told me that was a President’s Day sale and now they wanted more for the car. She came up with all types of tactics to get a sale. Ask his father, grandparents, you can take the car and owe us $400. later, you can purchase it and go to DMV and pay for the taxes and registration. All of these were tactics to help them squeeze more money out of us and leave us holding the bag at DMV.After all this nonsense Mary called my nephew and his mother and continue to squeeze them for the extra money. Finally, they agreed to purchase the car for $6900.00. She stated that if they pay a deposit of $500.00 she would have the car detailed and waiting for pickup on Saturday morning. The $500.00 deposit was paid on Thursday afternoon and Mary says “We did it we got him a car”. Then on Friday morning I get a call that the car was sold to someone else. Mary tried to apologize stating that she did not know that another offer was put on the car. Really Mary in this day of computers, the car should have been marked as sold. Then she wanted to know why I was writing her a poor review. Ok Mary here is why you were the one who quickly took my deposit and assured me that the car would be secured for my nephew. As soon as a better offer came along you decided that money is more important than your word and our deposit. Mary has a total lack of MORALS and INTEGRITY. Lesson of the month do not do a deposit over the phone without paperwork and DO NOT TRUST MARY SWEENEY.
When is the price listed for the car not the selling price? When you are paying cash! They lure you in with a low price and tell you that if you want the car at that price you have to finance it through them - what a crock!They also have a $599 documentation fee that they really can not explain what it is for - and that is after they try to hit you with the $400 NJDMV charge.Dealers like this give car dealers a bad nameJust beware!I also reported them to the NJ Department of Consumer Affairs
Attentive staff that was cognizant of my financial situation as a graduate student and helped me find a finance plan that I was comfortable with. Thank you, Bilal!
Victory Subaru is our first stop for used & new cars. We needed to replace our daughters car quickly and salesman Chris Sisco helped me find the perfect used car. He made it a seamless experience. A big shout out to Andre in Finance, Sarah at the front desk and Alan in Service. A huge selection of cars with a great sales/service team.
Aaron was a friendly and helpful salesperson who really knew what I wanted in my car and found the perfect one for me. The dealerships was well-run and COVID-safe.
Great experience. My salesman Bilal was very helpful,and knowledgeable. The sales manager, finance manager and all the rest were really nice. Would highly recommend buying a car from this dealership
Bilal was great he helped us with everything.
I recently purchases Subaru Forester. It was easy and pleasant transaction. All staff are friendly and very professional. Me and my wife had really good time at dealership. It was really feeling that we are home. Sales representative Bilal spent a lot of time with us, helping with purchase. This is our first Subaru, so we had a lot of questions, which were answered honestly and professionally. I like very friendly staff on Victory Subaru, from first step in, drive test, financial part and finalization of purchase. I will strongly recommend Victory Subaru, they have very big and diverse inventory to choose from, along with friendly and knowledgeable employee.