If I could give this a store 0 stars I would. Lets start off by them telling me their sprint computer was down and I had to go to an original sprint legacy store to get a screen protector because they couldnt find me in their system. I provided them with proof of purchase and still it wasnt enough. Worst customer service ever, I definitely will not be coming back here. I think they need to get reported to the BBB.

Friendly staff but protect yourself from un nesessary promotions/add ons, I know I will/do. For the best experience just walk right in, dont say a thing and Walk to the counter. when your staff member greats you just put down your phone, tell them any concerns you might have and smile. I havent experienced any judgement or games. They were completely discreet. Its Just really good service.

Jeena’s the best one of them all ! Super informative and she’s so sweet, go to her !!

Some t-mobile employees are nice but not all are honest or willing to help to their best ability. Most times its really busy and perfer going to a different location. Be very cautious when you go there.

Uno de los peores servicios que tiene T-mobile en esta ciudadThis T-mobile has a really bad service customer serviceFirst you come to them to fix a problemSecond in order for them to fix the problem they have to sell you somethingThey could fix the problem by just sharing knowledge and letting you know your options would I not be to obligated to sell you another deviceI have a business accountThey treat businesses the way I got treated with the wrong informationImagine a regular person !!!!!!be careful when you shop here)!!!

If I can give 0 star I would.Worst customer service I came two times and I had to wait for 30mins just to pay a phone line.Ya’ll don’t come here your going to waste your time especially if it’s just to pay your line.

Be very cautious at this store not too happy

I wish I could give T-Mobile negative Stars! Ive never had such poor service than T-Mobile! If it werent for Michael at the store I would have discontinued my plan a long time ago. Michael provided me great customer service! Unfortunately T-Mobile itself sucks! Not to mention all the hidden fees and unexpected charges! I finally closed my account and Im trying to settle up the bill... And even that is seeming to be an ordeal!!! DONT USE T-MOBILE!!!

I love there customer service..thanks tmobile

Awesome service. Very helpful staff always with a smile. Katia and Carolina are very knowledgeable young lady i always leave with all my questions answered and problems resolved. One of the best tmobil locations I have visited to date.

I never give negative review but omg i cannot believe the customer service here we were just going in there to make a payment after waiting in line for about 45 mins the representative told me im sorry there here with an appointment they could of easily taken my payment it wasnt going to take more then 2 mins. Never again am i coming to this store. I perfer to go to rosemead or pico rivera

This is the only store that Ive ever had any problems at. I rather go to the Montebello,pico or rosemead stores where I have someone help me not lie to me

The service is horrible. We wait like 40 min just to exchange phone. The computer was slow en Lugar de decir give us a second wa are having some trouble. They start talking each other and send text message on their on phones. Not nice at all 😡

The manager was very rude, not willing to help, he refused to process my return, he lied to us. I called customer service, tmobile ordered him to process our return, he refused to cooperate with the tmobile company, his employees refused to give me their manager last name. Other customers at the store had similar issue. The manager is shame in tmobile family. I do not recommend to go to that place

Hate this store and the reps. Went twice thinking my expirience would be better the second time and it was worse. The reps are rude and the managers are worse. Really giving TMobile Co a bad rep.

Great service ! Thank you

Purchased a cell and plan. A few days later had questions/concerns but employees seem to not care. They had to call their manager was their answer and had me wait for long time. No resolution. Terrible attitude!!!

This store has the worst customer service ever, I’ve gone 3 times in the past month & they can never seem to have access to anything, or help with anything, plain & simple they’re Lazy af !!

Very helpful and great customer service 👍

If you dont like helping people youre working at the wrong place. The guy that helped me was rude. I rather drive all the way to Rosemead.

Just visit Mar 10 2015: totally agree to other bad comments: Very bad service: no support informations about plans, loud voice, not listen to questions, etc... this agent not wear name tag, i get on the paper: Sale Rep# 4334945.

Close early by like 20 mins

Very good place, and excellent attention given in Spanish or English

Good staff and with attitude to put up with us when we are bad oh bad way

I would not put a star! Lousy service, they do not attend quickly and my husband one day came first than another client and the guy who attends there told him that he was going to attend to the other client when my husband was the one who arrived before and in passing took about 30 min. Terrible really. 🤬

A super bad experience, I do not recommend this place is the worst of all, I arrived 15 minutes before the time of sierre and they did not attend me. We weigh

Very bad service should have more qualified staff to serve customers

Excellent costumer service.