I cannot even believe Apple made me get up out of my seat and move over so two other people could have my seat. Total Rosa Parks situation and was wrong :( The employees are very average. All they can do is factory reset your phone. I’ve never seen a store with so many security officers or people that stare at you like your already a criminal. Apple you need/must adapt in much better practice. Very discouraged. Oh and my watch still does not work after them even sending it to Apple in California. Do I here Samsung bells and see Samsung fonts in my future ?

Just like any other Apple Store, the service was incredible. I was helped quickly and my online order was bright to me in a timely fashion.

Dont bother stopping into this store without a reservation. The person meeting you at the door doesnt care and will give you no time to answer a simple question. Why bother having a larger spacious store if you dont care about your clients. The store employs many talented people, but you need to find a greeter that that portrays a more positive image

We had a wonderful shopping experience the people at the apple store were very kind and Knowledgeable.

This is the place to go if you need your Apple products repaired or need to buy new ones. And the folks at work here are always so helpful and patient.

Wanted to find a solution for my Apple Watch, knowing they could fix it in house, ship it to a tech facility, or suggest I upgrade to a new model. My conclusion was that I would need to buy a new one, however the employee who met me at the door (masc., short red hair) was rolling their eyes and talking over me; I hadn’t a chance to get a word in edgewise, they didn’t make a sales pitch, they just wanted me to leave.

Katherine was an absolute god-send!! Got two new phones activated in 30 minutes even as they were about to close for the night. So patient and kind throughout the process too!

I was visiting a friend in Portland for the weekend and something happened to the lightning port on my iPhone. Initially, I was told that I needed an appointment for an iPhone repair but when my friend went in make a purchase one of the door attendants asked to look at my phone. He then asked if i would mind if he had a tech look at it. Mind? Heck no. A few minutes later I had my phone back, and working. They extracted a piece of metal, probably from the lightning connector, and I was on my way. The cost? Nothing. Just a smile and a suggestion to have a nice visit. All customer service should be that good and all repairs should be that easy!

I find Apple stores a bit intimidating, but this store more so, and strangely creepy. All these sales people lurking around the doors and inside. I cant comfortably freely browse around without being hassled by someone, its just not comfortable and is off putting. Id bet it costs them potential sales.

Big thanks to Thaddeus for helping me figure out my phone situation. Had to jump through some major hoops to get it back to normal and I honestly don’t think I could have done it without him. He was very patient and did everything he could to help me out. I say give him a raise Apple!

Good service, love chatting with these guys.

We had a terrific experience and Ben was fantastic. They patiently worked with us as we decided to purchase a new Mac and were incredibly helpful. The store is nice and the people are great. Thanks for a terrific experience.

This place is a joke. I have NEVER had to wait so long to be seen in an apple store, I was told it would be 1.5 hrs to be seen after being put on the list to have a problem with my phone addressed. THREE AND HALF HOURS LATER, STILL HAVE NOT BEEN SEEN. I watched several employees standing around doing NOTHING. This store and it’s employees makes apple look terrible. I ended up just walking out bc making someone wait that long is so rude and disrespectful of my time especially when a number of them were available and not busy. This is so irritating too bc there is not another apple store within 1 hr of Portland.

I decided to try my luck without an appointment. The wait was only about 20 minutes. As always, the service was excellent.

Horrible service and Rude went to Best Buy instead! Much better!!!

IT IS AN LARGE BUT SIMPLE SHOP THAT IS SPACIOUS AND BRIGHT. THE APPLE STORE WAS MEANT TO HOLD MANY PEOPLE AND ALLOW LARGE NUMBERS OF PEOPLE TO SHOP THROUGHOUT THE DAY. ALL APPLE PRODUCTS ARE DISPLAYED TO BE CLOSLY INSPECTED BY THE CUSTOMER IN COMPLETE COMFORT. THERE IS A LARGE STAFF RUNNING THE APPLE STORE DEDICATED TO ANSWERING ANY QUESTIONS A CUSTOMER MIGHT HAVE ABOUT ANY PARTICULAR APPLE PRODUCT.

Perfect

Always a huge line. People are always trying to up sell you, and trying to get you to buy something more expensive rather then helping to find what you want. Good product, and usual prices but for the lack of customer care, two stars

Brayden is awesome!! Made the process of buying a new computer easy and comfortable. I would’ve rated a 3 if it wasn’t for him!

The mall had a lot of stores that were very nice sadly it closes at 6 PM so dinner is not very viable to go to but other than that it’s very helpful because there are no other Apple stores in Maine but it can get very crowded.

I had an iPhone 11 Pro Max that was accidentally splashed with water. Went there hoping to get fixed with AppleCare and they told me they couldn’t fix it but instead to trade it in and pay $600 dollars. Called apple and they said they don’t cover accidental splashes But surprisingly I was able to get it fixed through third party for $80 and it works like it’s brand new. How ridiculous!! And today they couldn’t fix a cracked screen because I was there previously for a repair they refused to fix?! They are literally nice to you when you spend money but after that they could careless. Just a bunch of scams undercover.

Despite having a local phone number, upon calling one is bounced around between robots, increasingly pathetic in their effort to actually direct you to anyone or any thing capable of helping you in a productive manner. Why not just say upfront that they dont take phone calls.

Beautiful mall, so clean, we enjoyed the stores !!

It was full of life and most stores were open.

Bought a beautiful cutting board at The Carpenters Workshop!!!

Had a genius bar appointment; the tech was helpful and listened well to the issue and to my willingness to just brick the device.

Did a curbside pickup today and was super easy! Very much appreciated, thank you!

Loved it. Only issue is I didnt have time to check the whole store.

While doesnt look all that nice from the outside, its fairly nice inside. Clean, spacious. Has decent stores. Kind of middle of the market as far as malls go. Had to go to the new Apple store today. Much nicer and more spacious than the last one. Disappointed that Williams Sonoma is closing. (They were having a store closing sale today.) Its a good brand. Hopefully a good store replaces it. 🤞

It was really nice I will come again soon

Good mall, many retail choices.

Expect to wait two hours in line at the maine mall it can take up half your day easily

The individuals at this store was resourceful great job

Clean, family friendly, and tons of stores to go through

Greatest store and purchase EVER

Poor customer experience. Purchased a late 2015 model Mac book pro. I had to replace the motherboard 2 years ago. Now they are asking for another $500 to replace the keyboard and tract pad. The total repair cost would be more than the computers value

The folks at Apple took great care to ensure our safety and made our experience helpful and a breeze. We made reservations, which I recommend, and got ushered to security for a quick temperature scan. A sales rep came out and escorted us to a display table where he showed us various iPads and then handed us our purchase. No pressure, helpful, fast!

After my last experience, I received a call from the manager who apologized and made it right with me. I appreciate it that he took the time to address my complaints, he didnt try to blow smoke, and he came up with a solution that satisfied me. Many thanks for the customer service.

Helped finalize the new phone process for me after a trip to Verizon....also gave me money back for my (very) old phone, quality staff

Long lines, entitled employees, and all for a limited, sub-par product line

I came in 40 minutes before closing and was told that I couldn’t purchase an iPhone ..

Its an apple store. Its always busy, ALWAYS!!!

Great service as always. Very thorough and thoughtful about physical distancing, and were able to answer all the questions we had. Walked away happy with our purchase!

Cant get though the automated system to make an appointment to get my phone fixed or replaced. Horrible experience! With all the people working in the store why cant one of them just answer the phone to make appointments?

Not impressed. Chaos reigns. We understand current circumstances, but tell us ahead of time what the rules are, instead of letting us break them unknowingly, and THEN chastising us for breaking them.

This place was nice to go to see all of the new apple stuff, but since covid it is now appointment only

Walked around and enjoyed it

Very clean and nice. Only thing it needs is more tables to eat at. Please!

This is for the Apple Stores regardless of where they are located.. The salesperson who greeted us was very nice and sympathetic, however, there was not an iPad available and they didn’t know when any more would be coming in. We were also told that they no longer transfer data from one iPad to another. He suggested we order online and then call Apple support to have our data transferred.. Really?? This is what Apple has come to? Just went online to order, very confusing and no where to find where to get an educational discount.. My $429 iPad is turning in to almost $1000 with no direct customer service.. not good. Think I will wait awhile until my blood pressure lowers.

Food court always packed with people no where to eat

Awesome 👌

They should have on their site you have to make n appointment to buy a product

Attentive staff. Just need to learn more about their own new products.

Samsung is better

Top rated store. First class Apple.

They wouldnt sell me apple watches. The guy told me I needed an appointment and they were booked up all night.All I needed was a ring up and for them to take my money. Why is it so inaccessible?

They say your replacement will be 5 to 7 days... Then you get a message the next day your device or gear is ready! They are all great. Thanks FRED!

Can not wait to go back to Samsung! Worst decision to switch ever, it is slightly better knowing we dont have to travel 45mins to and Hour, now we no longer have apple care, but that would have been awesome to have been told before making the trip down that apple care only lasts for 2 years..

The good and the bad of an Apple store

Completely and totally useless with no regard to customer service or the value of someone’s time.

Dan was my helper. He was so patient and nice. I really appreciate it.

Overpriced! Most of the product require a trade in but only get 80 bucks off!Not worth spending 1k or more!ALSO NOT WORTH TRADING IN PRODUCTS!But I enjoyed it because the “nice” employees.

Very expensive place to shop. They have to many employees and they all are experts?? I cant say its not a cool store because it is and they all have some knowledge but so they all really have expert advice?? You decide, its worth checking out! 👌🙌

Customer service was unexplainably amazing. They Apple Store employee gave me all the information that I was looking for

Went in today after a long overdue upgrade from my 5s with intentions of buying an XR, and left with not only that but they were honestly really helpful.I had a lot of questions about the backing up of the old device and Eric, I believe his name was, answered all my questions and he was a genuinely good guy as well.I left today with a long needed upgrade, which was painless. Additionally, both the employees i spoke to were a joy.

Enjoyable time with covid rules in place for everyones safety. Great job!

With Covid present at the Main mall the service that was great when I’m immune compromised I was able to go to the front of the line after the side I had already placed an order they wouldn’t get the iamb and brought it to me I was very satisfied

Good customer service

Great service, we arrived and were assisted earlier than our scheduled time. The store is well laid out with plenty of staff who were enthusiastic about helping us with our issue. As visitors to the area they were very welcoming and even gave us advice for things to do and places to see while we were here. The store is located right next to an entrance so it’s very easy to access as well. I highly recommend this place to anyone looking for a new phone or for service.

Super nice staff.

The 🍎 store in Portland Maine is top notch. I had a repair that had to be shipped out and had trouble communicating with the repair facility so I called the store and they were able to give me updates that I was unable to get from the repair department. Whenever I have gone to the Genius Bar I have left completely satisfied with the service.

Outstanding! Highly insightful as well as knowledgeable in terms of their products. They were prompt, efficient and I am highly impressed with their overall service to their customer base.They definitely have a long-term customer here!

Wasted my time driving all the way from lewiston to Portland just to find out you have to make appointments now .

Great customer service.

Pick up for our customer was easy and smooth

Horrible. Very poor business model, too focused on being hip and cool rather then providing a pleasant experience. To add to the torture they now have you sit on hardwood boxes with no backs as you wait for the scarce technicians. These boxes are low to the floor so they at once make you feel humiliated and uncomfortable. Just wanted to exchange a charging cord. It took an hour and a half which is ridiculous. They need to compartmentalize more and provide better accommodations to those in wait.

Great experience with the Genius Bar folks

Clean. Friendly employees. Displays were good. I am not a shopper and was there with my daughter. She was buying the Apple Air Pods. (She LOVES them!) I walked around the store looking for a cash register. Nope. I wasnt sure who the employees were. One eventually saw the confused look on my face and asked me if I wanted to cash out. I said, yes! He pulled out his little phone machine thing, slid my card through his device then went to another table, reached under it and pulled out a receipt. I guess thats how things are in a store full of pretty nice devices. Overall, it was a good transaction and shopping experience.

I sent my 53 year old mother into the store to get assistance updating her software on her 2010 iMac because modern models are built to die after a couple years, and I had already checked for compatibility with the latest Mac OS and her model. The greeter was very friendly, but the associate who helped her was very rude and just walked off and dismissed her. Normally, I would have helped her update myself, but I live in Washington state. Very disappointed in the service.

Ok so many things wrong with this store! One thing to be understood is the severity of service required of a $800 dollar phone obtains an issue. The wife and I went into this store this morning and were not given any customer service! We purchased our phones through AT&T and had an issue with the way the phone was manufactured, it obtained moisture..? First thing is first these phones are advertising they have water resistance, second thing is this phone has never touched water no cracks nor scratches for that matter! %100 protected when purchased less then 3 months ago. The wife woke up this morning and noticed 2 little black circles bottom right and top right. We traveled to this store to not only be told to wear masks but they had mall security taking peoples temps and making people put masks on! One issue these people are not medical personnel and second being we do not need to wear a mask if we do not want to(our rights say so). I understand what your trying to do is help but people will ask or do it for them selves and don’t need the abrasive situation that makes things worse. So big complaint here and it’s this, whether you put a light to it or not it’s a manufactured defect the seal it broken on the right side of the phone, I’ve been in communications my whole life and know what’s wrong with my wife’s phone but I’m not the retailer! The QUOTE UNQUOTE TECH that looked at her phone says you got water in it, and there’s nothing we can do! So now I’m writing this because it’s my investment and your TECH was wrong with who’s at fault. This phone has never been around water let alone been near water, the phones seal is faulty and would like someone who knows what they are talking about or even looking at to take on our complaint. We went through a massive SHOTSHOW just to get in the door for some Uneducated tech to turn us around with our properly investigating the tech! Because of such a poor experience and the need for a phone for my wife we then went back to AT&T and was told we had insurance and set up for one to arrive in 2 days! Problem not solved because we had insurance and this Dumb Tech didn’t want to deal with us because we didn’t have an appointment and like the Rep at AT&T said they have been pushing people away feeding them lies so the people will go somewhere else because of coronavirus. Great job

Had a issue with my phone !! Went to the apple store expecting to wait for a while from the looks of how many people there !!But to my surprise someone met me at the door to take my name so I would be next !!And was in less than 3 min. I will say it was packed, but had no prob with all the techs around the place !! Fixed my prob in a jiff and got out of there a lot quicker than I could If imagined !! Great place !!

Speedy service with great customer service and attention to detail.

Update:Bumping this up to 4 stars because they finally fixed some of the issues and they did try to help me to the best of their ability for 4 of my 6 visits to the store. Still not giving 5 stars because it took 6 visits and 4.5 months to figure this out. Additionally, Im not convinced that they knowingly solved the issue, seems more like they just kept trying things until something worked and during the last visit the tech speculated that if these software fixes dont last then there could also hardware issue but said that at this point my phone is no longer under warranty, which is annoying because this should have all been sorted out ages ago._______I went in to fix an ongoing issue with my less than one-year-old phone and they offered to replace my phone because they thought it was a hardware issue, which I really appreciated. However, data from my old phone was lost because they didnt wait for the iCloud backup to finish before they started setting up the new phone. It took 3 visits in as many days, a phone call (with a very condescending guy), and then another visit two weeks later for them to figure out that this was the issue. I did not get any sort of apology for the error on their part that caused the lost data. Additionally, I switched cell phone carriers the day before before my last visit and then during that visit the tech repeatedly dismissed a Carrier Settings update that kept popping up without asking me if it was okay. Ive never received any other prompts for this update so I havent been able to update my carrier settings and am now having cell service issues.I would not recommend this store because they caused my original missing data issue and it took them way too long to figure out what happened, and also because I waited half an hour for my first visit despite arriving on time for a scheduled appointment. I will give them two stars because they did replace my old phone and did really try to solve the missing data issue. The customer service is very hit or miss, some of their techs are very nice and helpful while others are dismissive and condescending. This review is probably a moot point though since this is the only Apple store in the entire state so its not like we have any other options.

All Apple all the time... Huge selection

Great service!

I dont like apple

Older security guard with clear mask was belligerent and rude to the customers in front of me. This is not a good look on Apple. You should be selective in the quality of guards that you hire.

Typical store, helpful, but not enough help. Waited for quite awhile even with a scheduled ahead appointment.

Picking up an online order, I had to wait and enter the store as others waited in a separate line and had their items carted out to them. Only after entering the store and waiting for 5 minutes talking with a specialist did I get my order brought out, just 1 Apple Watch. I had my temperature taken for no reason.

Nice service. Although there was a long line.

I am very upset with their service. Last week went to the store to purchase new iPhone X, the associate told me they do not have the product in store, but he can arrange to get it by mail. I paid in full and today it arrived,but locked one. I clearly asked the guy to make sure that the phone is unlocked because I am traveling abroad and will be using with foreign provider. Just for assurance called to technical assistance and they are telling me that this phone is locked. Very upset and unhappy. This damn place is not worth a penny, poor management and customer service. Anytime you come staff pretend to be busy, hanging and chatting with each other. I brought this to their management, but it does not seemed that they care. Anyway, just spent 45 minutes to fix the issue. My question when this huge companies who makes billions of $ will care for their customers? Why they should treat people poorly? Just because of the demand, they can not be nasty.

I scheduled an appointment to wait in line for 30 minutes to be told that there was nothing they could do for me.

So clean and safe

Interesting you must have an appointment. I arrived on time but still waited 25 minutes to be seen. Also, purchased Apple Care for the item needing support but will pay an additional $299 fee to resolve the issue. Never received any documentation explaining what is or is not covered under the Apple Care program. Disappointed to say the least.

Apple lacks customer service. I have tried no less than 5 times to make an appointment at their mall location (because they wont talk to you at the store unless you have one) but end up having to hang up after being put on hold for at least10 minutes (sometimes 15). No wonder Apple is losing market share with so many other better competitors out there.

After a long time trying to get an iPhone XR replaced under warranty due to WiFi data drops and application crashes (including FaceTime so not just third party apps), Apple set up an appointment to look at the phone in person.We drove all the way down in the hopes of finally getting the phone replaced, only to wait over a half hour past our appointment time and be pushed out the door as quickly as possible with a well, youll have to reset it without a restore for a third time and come back and see us after at least a week before we will consider replacement, and you should be doing this online... Ummm, the people online sent us here with a promise of replacement and you wont even touch the phone??Ended up having to use an upgrade through Verizon to get the 6 month old phone replaced (the problems started 2 months after purchase)

I went in on October 2 to get the new iPhone u had the 6 and wanted to trade it in and get the 6s plus. A young lady named Corissa guided me through the recycle iPhone process and helped with all the necessary steps I needed to get my new iPhone going she was charismatic and beyond friendly she made me feel welcomed and comfortable and thats Always a necessary when having a good shopping experience. I give her customer service an A+ and shes definitely a necessity to your company.

Needed help with a locked iPhone due to a medical situation. Showed up without an appointment and was able to get on a list for help. Got a text about 10 minutes later. The gentleman that assisted me was a TREMENDOUS help. I wish I could remember his name. Either way this was a much more pleasant experience than anticipated.

The staff were super friendly and helped get my Mac book Air fix in a jiffy very knowledgeable about their products as well.

Where to start? Since I am a 2 hour drive away from Portland, I thought it best to find out some answers. Bottom line, I knew exactly what I wanted- to upgrade my hard drive to double the storage space. After numerous phone calls, some of which are not listed here, where I was told by tech persons who were NOT at the store 1) there is no way of knowing if the store has the part 2) if they do, they might not have it when you get there Which seems odd, as that is what my appointment at the Genius Bar would indicate-so, they wouldnt put it aside for me 3) then, another phone call, I will try to connect you to the store- 4) tech talked to store - they cant tell if they have the part or not -I said really- cant they either go look or put it in their computer system and see if they have the part- So I have to drive 2 hours to find out they dont have the part I need? 5) another phone call, talked to a tech person at Corporate ( not sure how I got connected there) she said Oh, yes I can tell you if they have the part, but then they have to send the computer out for repair- I said, first of all, this is not a repair, this is an upgrade, and second of all, why would you have to send it out- it is a simple replacement of a part- she could not answer that- POOR Customer Service- it should not take 5-6 phone calls to get some answers- I think they wanted me to come in and purchase a new computer-I have been to this store a few times and never been impressed with their service- now, they have hit bottom, and you know what- they dont care - because they dont have to.