My shopping experience has always been stellar with this boutique. I’ve shopped with them for the past 4 years and have not been disappointed. Great quality! Excellent Customer Service!

The customer care option they give you to either contact this company via email or phone on their website leads you to a DEAD end. You can’t contact them. I’m a new customer and there has been no communication on my order that was placed back on September 4. 2021. Where’s my order?? It’s paid for but no updated status or anything in my email or anything. Am I suppose to just wait for this company to reach me when they feel like it? Very disappointed and sitting with a bad taste in my mouth. From one black business to the next we have to do better. Please send me my PAID for item.

Ive purchased many items from this boutique over the years. Ive experienced nothing but exceptional customer service and the clothes/quality are AMAZING! Definately buying from this store again.

I have purchased from this boutique before and sadly my most recent purchase will be my last. Not only did it take over a month for me to receive my item I am stuck with it because they no longer accept returns or exchanges “because of COVID”. After spending that much on a shirt I’d hope for a better outcome. Just beware. You better be absolutely positive about your size or you are out of luck.

I ordered a blouse from this boutique. After a week of not receiving a tracking number O called Afterpay to advise that I wanted to cancel my order. They advised that I needed to contact the merchant. I couldnt at first until Afterpay reached out to Joyce. She called me with an attitude from hell after I had spent my money. She was very rude and shipped my blouse after Afterpay contacted her. The quality was surely NOT worth the price. I will never purchase anything again.

I Love this Boutique/Store theyre are AMAZING clothes are beautiful, excellent quality, I know because i love shopping and quality clothing. Never had an issue with this company. Orders arrived very quickly within 5 days.Thank you On And Off The Runway

I Love On and a off the Runway! Joyce and teamAlways have the most beautiful one of a kind items! Right on trend!

Hello I ordered a dress on Friday, December 17, 2020. Great delivery time I received my dress December 23, 2020. Great place to ordered from excellent deliver services.So you ladies with the 1 star reviews.I dont know if you ladies had the Funds and yall account for payment to come out maybe that was the possibility what happen,Also my 3 Daughters ordered a few items never had any issues. Received their items within a week with the UPS.Great company to order from I would give it a 10 star if I could.Thank you On and Off the Runway

My name is Cecelia Johnson and I placed an order over 2 weeks ago and have not heard anything from this shop but my credit card has been used.. I have never had this problem with any other company..You cannot reach them by phone. I would give them a zero rating if I could and plan to take legal action against them if I dont hear from them soon..I would not recommend this business

I ordered from there and first of all it took 2 weeks to get my clothes. THE QUALITY IS TERRIBLE, there are great pics on Instagram but the clothes are terrible, I wish I could upload pics to compare pics. I would not recommend it at all! The price you pay for these clothes it basically like your being ripped off. I love to support small business but when we had a conversation to discuss my displeasure she got offended and I was very nice, just trying to let her know so she can up her game with these clothes but she did not take well to it, BAD CUSTOMER SERVICE! Cheap clothes that are expensive!

I recently Ordered two items from the online boutique❤️ Everything fit perfectly. I ordered the leopard jumper and a skirt! The amount of looks that will come from these outfits! 😎❤️ Nice quality, nice fit, Good Look, and that deserves 5 stars! 💕🥰

Placed order 17 days ago, long story short, owner Joyce and someone else called with a very nasty and condescending attitude because I emailed asking for a status of my shipment. If you dont have the product, just say that, dont send a pre-shipment from USPS that clearly has not been picked up. Pre-Shipments dont sit for 10 days without being picked up. I see why you have 2 stars, because you gave off 2 star energy. Never again, Ive gotten a passport in less time with less attitude and spent less money. If you knew better you would do better but clearly you know no better.

I wouldn’t recommend this boutique. Originally I purchased a jacket when it arrived it wasn’t the quality or look I was expecting for the price. I returned and received a store credit. I purchased one item with my credit, the item arrived and once again poor quality. I tried returning only to be told all sales are final on credit purchased items. I had to send several emails to get a new credit code for the remainder of my credit. Ordered another item and the outfit was terrible. Making clothes look good in pictures is what this boutique is actually good at. The items are kinda pricey and are poor in quality. I wouldn’t recommend.

That moment when a business owner calls a customer to argue about the fact that an order that was placed two weeks ago still has not arrived and has no chance of arriving when needed due to Covid and blah blah blah, have a seat with that because clearly, the order has not arrived because it has not been shipped so, Its a no for me. My advice, dont order from this place, theres an air of IDGAF that was very off putting coming from someone named Joyce who said she was the owner?? Calling a customer to argue?? Who does that?? Maam, take some customer service courses, because the service here is deplorable. If I could give no stars I would. Now I have to go to Saks to get a dress for my event, at least if something goes wrong there the owner will not be calling me to argue and talk over me, bet that.

I placed an order on October the 17th. I noticed on their website it said due to covid 19, they needed 5 to 10 business days for shipping. Surely I didnt have that kind of time. I needed it before the 28th because that was my birthday. I decided to pick up the item instead. So I email them on the 25th of October inquiring about my order pickup. Right off the back customer service is horrible! I received an email stating, from off the desks of on and off the runway. You have email the wrong department. This email is for people that would like to do Collaborations. Their office hours are 9am to 6pm. I was confused because I just hit reply to the email I receive stating that my order was received. Then immediately after I got the 1st email, I got another email stating that it takes 5-7 business for orders to be ship out. My order would be processed and I will receive email on Monday or Tuesday for Saturday pickup time. I was all the way confused at this point. I replied nowhere on the website does it say that pick up and shipping time is the same. Nor does it say that pickup time is only on Saturday. I would have never ordered. One, because I work every Saturday. Two, because I wouldnt get the order in time for what I needed it for. I cannot do a Saturday pickup. So I asked whats my other options? Shipping it out to me, that was the only option. Ok Ill do that. The email stated Shipping is up to $12. I get the invoice, the shipping fee is $12! Listen I have placed orders from all over the world, I have gotten them quicker and with less shipping fee. Might I add all the other orders Im speaking of, was placed after my order with on and off the runway. $12 for in state shipping. Ok whatever! At this point I just want to be done with this company! I received an email stating my order had been shipped out on the 3rd of November. Its Day 19th and I have yet to receive my order. I am all for supporting Black Business!! But this right here, I CANNOT DO!