A while back I purchased a screen protector and installation for my phone. I have just used the warranty on my screen protector which recently broke. The process was quick, simple and easy. The employees at Customer Service were helpful and knowledgeable. The employees in the Mobile department are knowledgeable and simply amazing with screen protector installation. In 10 minutes I left with a fixed screen and didnt pay a cent. Highly satisfied!

A great place to get just about anything anymore. The customer service is top notch and they have great products definitely a place to go oh and for those who dont want to enter the store there is curbside pick up!!

Total joke. On hold for 15 min the first time. 20 the 2nd. Just for a remote start quote. They clearly dont want your money. Shop elsewhere.

Im not sure if they are giving up or if I am just a holdover from a bygone era. Their retail rep said I should just go to Amazon for what I needed. So I did. The guy was very polite and respectful, and no dig on him but the biggest electronics retail franchise ought to carry accessories for the electronics they carry.

Spent an hour going over trying to find headphones for the gym and everyone I found was cheaper and a newer version online. The staff was very helpful though

Helpful - hopefully I purchased the right power cable.

Geek Squad 🤓 is awesome!My experience with the car installers in the past has been great! Im not sure why there is a 2 plus week wait for car installation. 🤔 I had to do a self install on my Sirius radio because I couldnt get an appointment at any of the 3 Best Buys in Spokane or Coeur d Alene until after my vacation.

Their HDMI cables are limited and way over-priced. We did find a DVD/blu-ray movie from their limited stock. A lot of floor staff, but they seem to be limited to a 10x10 area as they cant bother to take you to the items you are looking for; they can only point you in the direction you need to go.

I come here quite often and they always are extremely friendly and very helpful. If you are looking for something specific they will even search the warehouse to try and find out how soon they can get it to you. Great place and great people.

Great service and knowledgeable employees. I always look here first if I need electronic equipment. I buy my watches, laptop, and auto audio equipment here. They stand behind their products and geek squad is amazing.

Online told me the valley store had the Insignia chest freezer in stock. Walked in, was directed to appliances with a second clerk called there. She looked it up, rang it up and brought it out to my truck where we loaded it. Less than 10 minutes. Excellent service.

I used to love Best Buy because I could go in and find the stuff I needed, including the obscure adapters and cables not found at other technology stores. I am increasingly disappointed, though, as many times now I have visited to find that the shelves are empty of the very piece Im looking for. Im sure it has to do with material shortages, thus the 4/5 stars rather than a lower rating, but its still frustrating.

Employee was very helpful for advice and helped me get the right part for what I was looking for

Over priced and garbage service 🙄. Kattie the Verizon phone rep that originally started to help us was very brash and rude. She was almost not willing to help us. She walked away while we were trying to figure somethings out and rolled her eye. Dillon and Hunter on the other hand were pretty cool and actually had a good attitude towards our situation and were more than willing to help. I wouldnt go back to bestbuy because they are overly priced and a majority of the employees are rude.

Never have what I need! Basic battery for a camera I bought there. Last 3 trips were similar. Half of the people working there are not well trained. Went last Monday & was direct to a drpt. & told someone would be right over. Waited 15 minutes & no one showed up all the while the guy who told me watched. No wonder they are failing. Watch for a bankruptcy if they dont change. Been going down hi for a few years.

Ordered some headphones for pickup right before they closed. They were out within 1 minute with my order. Ez pz, this Best Buy has the curbside down to a science! So efficient!

All of the staff I interacted with were friendly and helpful. Seemed like a well maintained store.

While my wife and I worked there for 10+ years in the past, we knew the training and professionalism likely was still similar. While over the years there extremely less familiar faces we actually went to other sources/places to see if there were more options and better prices... pleasantly surprised we ended up back at Best Buy to purchase.Other sites and sources had options and price points similar by brands, stores had employees that focused on the goal budget (initially $1500-2000) as a thought. So they came back with options not what we were looking for and $1300-1400.Walked into Best Buy and while it was early and only one gal in the department, they got Sarah who had been there 3 years we found out and used to work in appliances... first question was type... gas, any feature preference? Looking at double oven... the one that came with the home only lasted about 4 years... and it was single... so upgrade?Then surprising question... other brand appliances. Didnt think it mattered but... handle difference/look and whether we cared how closely the matched... mind blown. Sarah thought of how much wed enjoy and notice those small things down the road. Standalone vs slide in... look/electronic parts on the front away from heat/moisture... important.Long story short... that budget turned into us being very pleased spending $3400 on everything. Obviously we miss the good ol employee discount but happy that the service is top quality as it used to be when we worked there.

Ryan in Customer Service was very helpful and helped me get the answers I needed. Ill be going back to see him soon for more of his A+ help. Thanks Ryan!

The staff was very helpful. Dylan explained exhaustively until we grasped all the details of the product we w

I always love best buy....not always their prices, but the associates are knowledgeable, friendly and always willing to help ya out. THANK YOU BEST BUY FOR TOP NOTCH SERVICE!!!

Good for comparison shopping or just seeing whats newly available or coming soon...

The one in Spokane Valley was excellent.Yakima gets a 2 rating.Tri Cities was not good. No one there could transfer my phone information to my new phone. Manager said they dont have enough experienced staff and apologized.Couer DLane,ID. employee very knowledgeable and professional and transferred info to my new phone.

Very large store and lots of employees ready to assist. They do a great job here at greeting you as you walk in and directing you where you need to go. They offer excellent customer service and have a Best Buy Credit Card counter where you can apply for your own card. Purchased a television here recently and everything went great. Had my Apple car play installed here and the employee Davin hooked it up!

Had GREAT customer service fro a kid named Seth. He was very knowledgeable

People seemed grumpy when I went. But the employees were great! Thanks BestBuy

Had 1/2 of what we needed,but help was very good.

Would rate 5 stars but their selection in the physical store is a little weak, you have to order many things online. Still, thats kinda how everything is these days. Its still awesome that we even have a place to buy electronics in person. Staff is cool, they looked for an hour for a laptop that showed one in stock but couldnt locate it, ended up buying a dell G7 instead. I spend a lot of money at best buy because they match prices, have a staff thats ok at product knowledge, helpful and bonus to sometimes being able to get it the same day if they have it in the store and can find it.

Its a typical Best Buy in and out in a hurry, friendly staff good place to shop

Friendly service, went in to pick up an online order. Was able to pick it up and leave within 5 minutes.

Today my son and I went into Best Buy to look at TVs. We walked through the TV section for 10 minutes or so with no assistance. We were looking at a particular Samsung for a few mins when a worker brought a customer over to look at the TV on the opposite side. He turned the volume up to cinematic levels. It was so uncomfortably loud, we left the area. I will not forget the Best Buy worker who just stared at me as he continued to add volume to the other TV. Disrespectful. Lost a sale. It wasnt until we were leaving the store that someone asked if we needed assistance.

Greg in the laptops was fantastic. He explained everything with great detail and was so helpful. Beyond great customer service!!

Nice selection but I couldnt find anyone to help me without interrupting their personal conversation. I bought thru Amazon instead

Always pleased. The efforts put in by geeksquad and management to rectify the issues shows a company truly committed to customer satisfaction.

Valley store associate gave us wrong ink cartridge.. returned it to Northside store ..more employees than customers no selection on ink returned for refund. Easier to got to Amazon and cheaper spent 2 day at 2 Best buys and nothing One button and Amazon gets it here in 2 days Bestbuy get it together

As far as best buy locations go this one is the better of the choices in the area

Good service. The employees were very knowledgeable and helpful during my experience. Thank you.

Best Buy in general i have never had a bad experience, however this location was the worst!! Couldnt find anyone to help us. 20 minutes later we find an employee and he says hes with inventory but hell call someone. We stand by the TV for another 15 minutes and find someone else. Who told us the guy never called anyone for us. I will say that the person we finally found was very knowledgeable. I love Best Buy and I hate leaving a bad review, but if you need this store in the Spokane Valley...Skip it and go to the Northpoint store!!

The staff were very helpful. They did not try to up sale, which was nice. They loosened to what we wanted to purchase and did the best they could to get what we wanted. They were compliant with covid requirements and had masks and sanitizer available if needed.

Best Buy is a very good store. I love their store they have so many cool things in their. Employees are pretty good too.

Ordered curbside a battery charger for my camera and service was so fast. Was ready and out to me in the time it took me to drive 30mins there.

Great/ showed ID, picked up package and left.

Usually cheaper to buy electronics online, but I try to support stores while we still have them!

Just looking with family. They bought stuff and was very happy with BB.

Im rating the installation team. They are very helpful and have great customer service. Best buy really does stand behind their service and will back their install with warranty.

Went there 30 mins to closing to get a big item and the person who helped me was super kind and did ask me if I needed any extra items to go with my purchase but wasn’t pushy! It was thoughtful but not uncomfortable. And we got to use the check out register in the back so I didn’t have to wait in a long line with my big item, made me feel special!

Had a great experience and staff was somewhat unavailable at times.

All they do is sell stuff u dont need.... And they are not up front about things ....

Had a good laugh in there, promptly close at 8

Very Helpful. I love the new Geek Squad area.

We bought a TV, sound bar, and entertainment console. The staff was extremely helpful and quick.

Short staffed during these co-vid time, but those who are there are eager to help.

I bought a new washing machine and had friendly and knowledgeable. Cant wait for delivery!

Kendall in the geek squad was so helpful and patient. Excellent customer service!

Customer service in Cell phones was fabulous! Less expensive than cell service company, the guys helped me get all set up! And they are so patient and very friendly!

Thank you to Brent for helping us choose the right TV for us! Its wonderful!

Way better customer service than the north store! Maybe its just like that for the many spokane Valley stores I notice...young kids at north who barely want to help. Anyways a nice lady helped us so much in finding a refrigerator that we are so excited for!!

Very nice well stocked and clean I entered the store and was greeted I acknowledged his greeting and walked toward the area That I thought it would be half way through I again was greeted by a young lady asking if she could help me and yes she could I asked where the Garmin accessories would be and with a big eager grin she would show me .I told her what I was looking for and she took us directly to the product grabbed one and handed it to me . Well done exceptional service with a great attitude. I went to pay and I thought to myself this going to take awhile but I was wrong that line moved fast I was in and out within 15 minutes with a little and I did look at a few products.

Always a great cold drink, just the way we like it!

Quite frustrating. I have a question about payments. Your website says call the store. Your store says it isnt taking calls. Customer service says they dont know and its up to the store... so basically an entire day wasted to ask a simple question because no one knows and the people who do know are somehow allowed to just leave a voice-mail saying their store doesnt have to take calls. Really customer friendly experience...

I purchased the new xbox online which is really hard to find.. They said it will be available in about eight days on the 1st of July. I was on vacation for the fourth so couldnt get there till the 7th to pick it up and when I got there, they had already sold it. Got an email that night saying it was canceled. Its now the 12th and i still dont have a refund for the xbox I never got.

Good service fair prices

Although Best Buy as a company has now lost any of my business for larger purchases, the team at this local store is pretty awesome. Unfortunately the local stores are restricted in their ability to replace defective product. This makes their competition the better option. Despite this Kevin and Derrick went above and beyond to help me find satisfaction with an unfortunate situation. Polite, friendly and professional. I will be back to support them but I will remain very careful of what and how I make purchases due to the corporate business model.

Everything is expensive or out of stock... buy online. This place is only good for Black Friday deals

Nice place to shop. Just a little higher end. Gotta have a decent paycheck to come in haha

This is one of the best stocked Bestbuys I jave been to.

Quick and easy to get the stuff I need. Usually buy online for in store pickup. Had a hard time finding a converter cable and one of the employees was able to find it for me.

Weve purchased large appliances at this store three times in the last two years, and each experience impressed us with the efficiency, professionalism and knowledge of the employees we dealt with. They were super nice, but most importantly, they knew their products well. The latest experience was during the pandemic--when everyone is stressed--but again, the two employees we worked with were cool, professional and took their time in making sure we were totally satisfied with our purchase.

I like the staff here they know where everything is. I went in fot a part I thought I made up in my mind and guess they had it my wife and I both laughed and they even knew where it was. So much for inventing something

The lady that helped us had no idea what we were asking for and tried to tell us to go elsewhere, all we needed was a charger that put out 19. volts.

Besides being greeted at the door I was left to find what I was looking for on my own. Nobody stopped to ask if needed any help or directions nada zip zero!!!! Good thing I knew where to find what I wanted. Step up your customer service.

Ashton W was very knowledgeable and helped me figure out what amount of GB l needed on the phone I picked out. Thanks!

No hassle exchange (15 days.) Best protection plan of any retail store. Always get the replacement plan. Will buy all my electronics from here.

My granddaughter needed a USB adapter for her new Apple laptop; they don’t come with any! The sales person first showed us one that came with a lot of extras for $69.00.When we explained that she was on a beer budget after buying the laptop he found one for &12.00We left the store feeling pretty good!

Its another best buy.. but staff are friendly..

Did not have what was said to have in stock. Very disappointed.

Empty shelves but that is common among big box retail on the whole.

The only thing that I find appealing about Best buy is there diverse inventory and selection. Other than that I cant stand it. I feel like Im always being harassed and a suspect. Theyre huge inventory also has huge prices and ridiculous markups.

Good prices. Easy to shop online and pick out at the store.

Our go to place for all things electronics. We are a family of gamers and love the warranties for controllers and headsets, definitely worth it!

Very easy online ordering and pickup was a breeze. They have outdoor drop off if your order is ready and a great selection of movies electronics, games and appliances.

Very Knowledgeable Store Associates, Friendly and Punctual. They adequately addressed our needs, sold us tried and trusted products and answered all our questions sufficiently. Happy with the Store Experience.

Note:This review is on the geek squad portion of best buy.I previously paid them $200 for a contract to cover my items.I called ahead to drop off a laptop and printer. They said they have to repair by appointment only and I said I know from last time...I just want to register them in and leave. They said I would have to wait 20 minutes..I said ok.When I got there they told me I am not allowed to drop off anything off for repairs accept by appointment. I told them I called ahead and got permission there would be a 20 min wait but that did not matter...furthermore there was no one waiting in line...just me. Unbelievable! They got my money and I guess to them thats all that counts.Do not buy their contracts ...its a farce and they do not keep their agreements. I reiterate this is a review on geek squad.I have asked them for my money back and so far no response!

Two employees, Kanaan & Tyrese were very, very professional & helpful. Very knowledgeable & were able to communicate clearly to us.Appears Best Buy is cutting back employees.

I went to Best Buy to buy a new computer, I already had one picked out, and they tried to upsell me on a gaming computer for the better part of an hour. They said I didnt know what I was talking about, they wanted me to buy a computer that was several hundred dollars more than what I wanted to pay, etc. When I finally got a new employee to help me, I was able to order the computer I wanted because they didnt have it in stock, and I was told it would be delivered in just a few days. A few days later, it hadnt shown up and I called in to see what the problem was. They told me they hadnt actually put in any shipping, and that I needed to come in person to fix it. So I go in, and the girl who helped me was very condescending and abrasive, didnt have a good customer service attitude whatsoever, and her manager was worse. She basically told me I could take the computer or get out. No apology, no acknowledgement of their mistakes, nothing. If the computer doesnt show up this time, Ill be taking my business elsewhere and telling everyone I know about the experience. Im sad to have had such a poor experience with a once great company.

Its best buy. You know what you are getting into.

Curbside pick up is a joke! Waited for about 20 kin no one came out. Had to go in there myself and waited some more inside.

The gentleman in appliances was extremely knowledgeable with the questions we asked. Was very courteous. I can count on one hand the number of times I have recieved good service at Best Buy and this experience was the best Ive had.

I havent been out too much, like the rest of the world, I was AT HOME ISOLATED due to the pandemic. This whole pandemic deal is beyond my comprehension and its not exactly COVID that has me not so secure feeling but the craziness of the world.OKAY OKAY OKAY, Back to the subject at hand..... I didnt go to Best Buy for any exact item, but just felt like checking out the scene, being out and about. Its been about 2 years since Ive been there and I enjoyed my Best Buy experience. They even had cute little fun toys for kids at great prices. Everyone that works there is very knowledgeable in the area they work in, and any question will be promptly answered. The price points are wonderful, and navigating the store was very easy. I loved the clean and organized environment, that has all the inventory stocked up. I recommend you to even just stop in for no specific items just to see whats going on like I did. Or if you need something specific, or dont know exactly what you need, they have the answer.

The staff was courteous and knowledgeable. Also diligent in disinfecting between customers, first retail store Ive seen that level of cleaning in.

They are great. I pick up packages from them and it is quick and easy.

I am willing to pay the extra to shop with best buy. The buyers have a good, curated collection of pretty much any electronic product.

The help with the products was good. However, the staffs response to a violent customer was very lacking. I had a young 20 something screaming, cussing and threatening to come outside, and Ill beat your *expletive* *expletive*. The loss prevention did not step in, the manager was not called over for several minutes, the police were not contacted by the store (they had me call the police). This store really needs to implement store policies with regards to belligerent or violent patrons. This guy was waiting in the parking lot for me to come out for over 10 minutes, and at one point came by the front door out of view. Best Buy as a corporation needs to establish better protocols.

The salesperson for appliances was excellent. I knew what I wantedShe facilitated thr purchase the financing the installation times in 22 minutes. Wish I could remember her name. She had dark hair very personable

Just bought a washer dryer the sales person that waited on us was very rude and condescending makes me think Ill go to home Depot for my refrigerator

Will at Best Buy helped us greatly during our 1st Washer/Dryer purchase. He was knowledgeable about the financing options and current promotions. And overall a joy to engage with.The manager on shift was also a great resource, sorry I didnt catch her name.Staff is friendly and helpful.The store and parking area feel secure and clean.

Not very crowded. Found item fairly quickly.

Great got all questions and service thank you!!!

Helpful staff but could definitely have a better in store selection.

Perfect! Didnt know I needed an appointment. Nicest young helped me anyway. Fixed my laptop...Im a happy camper!!!