A one-stop shop for all things Pokemon. Great prices and clean, organized store. Friendly and helpful staff. Highly recommended for your gaming needs.

I went in to buy a gift of a headset for a 13 yr old.The young man behind the counter was polite and informative.I asked for his recommendation..He took the time to explain headsets in general as well as why he recommended a particular set. I bought that set as well as the protection policy..I hope everyone that goes to GameStop has as good an experience!

Bad experience but sometimes bad experiences are the way they deal with customers. I was told one thing for my game that I pre-ordered, I called to be sure that they could try something. I drive to get my situation fixed but once i get there, they tell me theres nothing they can do. I drove all the way down there after telling me over the phone that they can help me. Not to mention during the call that an employee told me, well sir, its an open beta in 2 days... like... I paid extra to get the 2-day early access for the beta.. otherwise I wouldve just bought the standard edition. That really irritated me. In the end, they told me something else but to sum up the entire conversation, You cant get a beta code for your game, even though it says in our website that you get 2-day early access before the open beta, we cant help you about that. The way they deal with things is they tease you and then dont help whatsoever. No wonder they were on the verge of closing down. Unsatisfied with ther customer service and I know they couldve done something to help me. Tragic, shame, outrageous..

The staff at this location were very pleasant and helpful (2 young ladies). Typically, at other locations, the staff is usually some mindless, lazy Neanderthal. Not in this instance. They did a really good job of also acknowledging my 11 yr old son who was shopping with me. I appreciate that kind of service. At the end of the day, I may the one paying, but my son is the real customer.

We went in and grabbed one of the many boxes of ps4 controllers and waited in line approx 20 min (6 ahead of us). When it was our turn they immediately said they didn’t have any ps4 controllers. If they could take the time to put signs on the door saying they didn’t have ps5 consoles or Xbox consoles, why not put a sign up about ps4 controllers if you are going to keep so many boxes of them on display as if you’re fully stocked?

I have to give one star since 0 isnt an option. went in to trade in 3 controllers and said that he couldnt take them in because he couldnt find them in the system. when i made sure and checked online before coming in. my friend also wanted a headset, he went into the back room and brought up the wrong headset. we went to another store and they were able to help us get everything we needed. props to the other store stepping up for this one.

Heaven was kinda rude to my boyfriend. Saying that we couldnt look at a game controller unless we bought it first. I work at a retail store and that wouldnt have been what I would of told my customer. So I need to make sure this gets fixed. I was very upset about this.

Went to GameStop to get an external hard drive. They told me they did not carry external hard drives even though their website says they do. They suggested I go to amazon. Amazon! GameStop told me to go to amazon. No way to do business.

Had what I wanted. Found all my deals, and even tried to give me a deal I didnt know about. Excellent service they will help you if they can.

Great customer service :)

I love gamestop in general. This is not too crowded, and they have a lot of collectible merchandise right now. Im sure towards evenings it is more crowded, but it was very pleasant today.

More about the company itself, various stores I been to, barely have a selection of pre owned games and the xbox section was kinda light and mixed. Both the galleria and spring barely had a selection. No more last gen games from 360/PS3. Sparse accessories and electronics. Guess its Digital and Amazon for me from now on.

Decent selection. Employees are useless.

These guys here are great. Always offering their time and knowledge to make your shopping experience enjoyable.

Never disappointed when I visit here. Been coming to this location for years. Staff is very kind and helpful. Definitely my favorite gamestop!!!

Maria is always super nice and helpful!

Great customer experience!

So good

There always so helpful and nice and make your feel welcomed as soon as you walk in they will always go above and beyond to help you if you ever have a problem.

WHERE ARE ALL OF YOUR PS4 GAMES. You guys had a wall full of games & now you get a small selection of boring games! NOT EVERYONE PURCHASES ONLINE GAMES!

Staff is always so helpful and friendly .

Got a used PS4 here a few days ago. So far so good! Store is super busy all the time so the line is somewhat long but other than that great service1

I wait until they open and I walk in the the person was really nice and I like how everything went and he was telling me that I have to get the same control I was like okay sure and he was fast and before I left to go to school he said have a nice day and stay warm I said thanks and God bless you. I highly recommend this place and its only 10 minutes away from my house.

Afro American employee named baron is very dissapointing as a person hearing him in a conversation with a customer agreeing that people wearing a mask are stupid and idiots for listening to the news. While 2 other ladies are wearing a mask. If you ask me they are the real ignorants

100% all time favorite gamestop. Been coming here since they moved to the bigger store. I started working here this month because of the great management and cause I wanted to help ( money factors in too). 5 star to help ratings go up for my home store 💯

This place is good customer friendly. Its just super busy so youll have to wait

This is a great gamestop to to go. the manager looked u an item a shirt and pop bundle and called 2 locations for me they found a store that had it and went to pick it up for me that day and kept it for me till the next day when i was able to go get it. they have great customer service, clean store and friendly staff this this a great store to shop at

We went here on Christmas Eve and there was a long line and tons of people in the store. Though the place was busy, the staff was friendly and very helpful. They were very efficient and the long line didnt take too long to get through.

Good costumer...but they doesnt have some new products.

It just seems like nobody knows how to get there when it’s time to open, just annoying when you’re trying to pick something up and nobody is there 20-30 minutes after they’re supposed to be open. Do better.

Its a bigger place than I thought and it has the same as any other store and great customer service.

Nice and friendly employees with a wide knowledge in gaming and other areas. Clean and fresh smelling on the inside as well - which is a bonus! Lol

The best place to find any games and other accessories.

This store seemed at first a little unorganized but when you actually start looking for a game you can find what you are looking for Farley easy. The staff (at least the ones Ive met) are helpful, respectful, and quick to answer any questions you give em. Lots of games and accessories. They got it going on over there.

Im fairly cheap when it comes to gaming. I prefer not paying full price so I buy them used and trade them in. I also like that I can return a used game within 7 days for any reason. Ive had a couple that sucked so bad I was able to go trade it for a different one. You cant do that if you buy a new one.

I had the best customer service here! Super helpful! Super nice! We walked away very satisfied! Love it

Received great customer service today bought the witcher 3 complete edition the guy who sold it to me was awesome

Fun and nice people! They will actually converse with you and helped me with everything I needed patiently!

The places is okay, but the last few time I went there the employees just didnt really seem into their job. For example when I was getting checked out this one employee didnt even bother with asking if I had a reward membership. I had to tell them I do so that I can get my point.

I have become a regular at this location for their helpful and friendly experts! This location by far separates itself by a long shot in comparison to my experiences at other game stops. Experts arent condescending and take the time to help identify your purchase. They educated me on the HUGE VALUE of being an ELITE PRO member and have been once since. I go way out of my way to go to this store and as long as Mary and her staff are there it’ll stay that way. I never leave google reviews good or bad but this store is exemplary. All walks of life are welcome and treated with the same courtesy I’ve seen it for years with this same staff. TAYLOR BARON AND MARY ARE THE ABSOLUTE BEST!

This is a wonderful store that help me find everything we needed! The customer service was excellent and the store looked very clean and organized.

The Game stop associate was knowledgeable and polite. They store had exactly what I was looking for.

The Employees here are always so nice & informative really genuine, the manager Maria helped me in no time without any problems she’s great!

Never answers the phone when they finally do I get someone who has no idea how to look up my order and tell me idk we have ur package when sort through the back layer Ill let u know, even though it says it was delivered 6 days ago and I never received a notice. Even in person Ive seen them let the phone ring and hang it up without hesitation. This GameStop was great before it moved into its new location after this ordeal Im switching to a better managed one.

Friendly staff, great selection of Pops and games! Clearance section was on fire too with a lot of great items.

I have been going to this store for over 2 years now. I go out of my way and pass another GameStop closer to my home to be able to get to this location due to the AMAZING customer service! Baron is my go-to guy for all gaming questions as his product knowledge is great! The entire staff are very helpful even when they are Swamped which is about every single time I go in there. Lol. But they manage to get to everyones needs. Thanks Baron for always helping and of course Trevor as well. :-) You guys are the best!!!

Super busy due to the holiday but staff got to everyone as quickly as possible and was very nice.

GameStop for the win. Looked everywhere for a Lego Ninjago game and was so happy to find it for my son before Christmas.

They is the best of the best game stop since i been in texas

Get your games here!

I will say this once. This is probably one of the busiest gamestop in the area. It is known to have a lot of customers who sell their consoles, games, etc. Considering that, this gamestop can be very busy but the staff is great and willing to help. Great store! People (customers/us) can be so impatient.

Went in to purchase several video games for gifts & overheard the manger telling a grown lady she had to have an ID to pay with cash to purchase a video game. His reasoning was because there has been tons of theft, etc at this specific location. I get to the register, the guy rings up my stuff, I show my ID. He looks at it for 1 second then gives it back. I asked the manager what is the point of asking if you aren’t documenting my info, etc to prevent fraud & theft. He says he doesn’t know & that he is just following the rules. Seems as if only certain people are being asked for ID’s, it’s very suspicious & makes no sense. Doesn’t make sense to have to show an ID to spend cash!!! He also said people have been using fradulanet money. I asked if he had a checker to detect fake money. He says yes, but still needs to see an ID although he isn’t documenting anything. Smh I’m taking my money elsewhere.

Ive always gone here when I want a new game and the people here are always friendly. The only issue Ive had was today. I bought a game (used), but I wasnt able to play it immediately. When I could, I wasnt able to get to the second level because it kept freezing while loading. I lost the receipt but decided to turn it in anyway and told the cashier what was up, and she charged me to get it fixed. I was charged to fix a game I never even got to play. I am very upset.

Not to good but its also not to bad. Good customer service tho.

Very helpful 👌

Get a phone call that my pre order is ready for pick up. Head over later in the day just to have the employee tell me the item doesn’t release till later in the year. I then told him to check in the back which he did, only to come back a minute later saying they haven’t received it. After about 5 minutes of complaining, he then walks to the back room again and mysteriously finds my item. Hmmmmm...sounds like someone was trying to hold onto my item to make a profit. Will not be returning to this location.

Awsome storeFriendly associatesVery informative and clean store well kept

Had a good experience, friendly staff, until we were driving home after they closed & realized they never put the game in the case :/ very upset 6yr.....

Trevor left me with a great impression of this store in particular.

I finally went in to make some trades with my son and man do the tip you off. They sell games at high dollar and when you take them back in later, they arent worth nothing. Sells used Xboxes for 79.99 and only give you 11.00 for yours. Im in the wrong business of being fair to my customers.

Decent selection. Prices are a little high for some old games

Yall need to stop playing with my emotions. yall never pick up or know how to look up a product or even sell me on one. this location smells like weed sometimes and i sometimes get harassed by people outside while leaving. WE NEED TO MAKE GAMESTOP GREAT AGAIN!

Always a very nicely maintained and stocked location.

Its my home store. Only thing that sucks is the phone rings constantly and when we answer its mainly prank callers so lots od the time the line is busy from us answering the sad prank callers lol. But I wish people would understand its:1. Just Gamestop. Not a fancy-shmancy business. People bring kids in and we cant constantly clean the store to prestine conditions and make it 100% presentable.2. Only 6 people work here and never work all on the same day so we DO get swamped and the lines can get long.3. We arent robots who run on endless energy so we cant bust our humps over everything.But when nice customers or regulars come in-it makes our day 😁

Very helpful

I love it always friendly people and they know the games that the most important thing to be able to get feed back about games from the workers

They save the games to themselve. or there loyal customers i dont blame them but i aint shopping at gamestop nomore.. rather shop at AMAZON. lost a customer

I like this store everyone here is always so nice and helpful.

Had everything I was looking for. Staff was really helpful and informative

Associates are friendly and talkative. Make spending time there worth it and they have good knowledge of products.

Great place with awesome people. Take care guys!

Prices too high and give you .01c on the dollar for trade-in / games selling back.

Epic game options and knowledgeable staff on all genres of games

Mfs pickup the phone nd hang up

Knowledgeable and friendly staff, large selection of games and accessories, and the best Gamestop within a 10 mile radius of my home.The staff will hook you up with good deals and especially treats frequent customers to extra goodies and pre-order bonuses even if you didnt pre-order if they have them. They will even work with you if you have a problem with a game or accessory to make sure you can leave happy.

I only visited this store once. Pleasant shopping experience.

I called before coming in and was told there was a 20% trade up special for new games, they did not honor up. They almost did not honor a coupon I had because “we’ve never seen it before”. Very minimal cashback for a 2017 game and rude customer service. Never will I come back to this store

Love this place! Helpful and professional

Great customer service and variety of games

Perfect service 10/10

Horrible gamestop. Dont bother to CALL they never answer the phone. Ive been calling for 2 hours and they still have not answered the phone.New complain. 10/18/2016Its 8:50 pm and they lock the doors with the OPEN light on. I FU#$ING hate this Gamestop. Please hire new management.

They rarely answer the phone. They dont know their own product. Their store is an unorganized mess. This store is one of the worst Gamestops around, save your time and go to either The Woodlands Mall or the one by Toys R Us in the Woodlands.

The staff was great and help me a lot

Nice store lots to choose from

Clean, large and well stocked with games and collectables

I love this location. By far the best!

Awesome people working here really great customer service!!

Ive never had a problem with the exception having to wait for service. They just dont have enough employees in my opinion.

Youll better give me my game for what i payed for ASAP or im suing and you better not delete my review again!!! or im coming up there

Slow as molasses. Took 30 mins to find 2 games

Good service

4 guys and 1 girl but only one register open? No one ever said just give us a minute or hi will be right with you. I went to get a refund of a game but has to repeat 3 times to the guy at the register what I needed.Bad service. No listening skills.

If you just have to have it and cant order it or download it. Buy it here.

The staff will treat you like youre an idiot. Before wii came out, I went to the store and asked about the nintendo why. The guy there told me it was we and then proceeded to spell it for me double-ewe, eye, eye. What really ticks me off is that I dont see why he spelled it for me. You already told me how to say it, I obviously read the word on the internet. Like spelling it is gonna help me pronounce it correctly. Its not like the double-I dipthong appears in any word in the english language. To make it worse, the guy had a beard. Also, I think theyre on drugs because their memory sucks. I was probably 13, and went there with some friends. One of them wanted to buy crackdown, and the guy wouldnt sell it to him because he was young and because he saw him walk in their with young friends so we couldnt buy it for him either. When I tell the guy that he already sold me a copy(my mum bought it for me), I asked if he remembered me, and he answers me by boasting about gamestops popularity, We serve over 100 customers a day. Thats not what I asked, idiot. He couldve admitted that his memory isnt that good, but whatevs.

Only 1 person working at peak times. 8 people in line, the phone is ringing. Someone needs to help this store.

Customer service sucks selection sucks I can see why theyre shutting them all down especially cuz of the store

This place is always nice and friendly

Got great deals, great service, friendly staff.

Only one attendant, but knowledgeable and polite

The store displayed items that were out of stock, and what I chose to buy I could not obtain because of that fact...not professional at all