Today was the first day that I had Cold Stone in almost two years and I was not disappointed AT ALL!! Itzeel was such a sweetheart and her customer service skills were impeccable. She made my Founders Favorite exactly how I asked and it was amazing. This location was amazing and she really made my drive and overall experience worthwhile.
It’s interesting that only one person is wearing gloves and several aren’t wearing their masks over their noses. I watched as the kid scooping the ice cream used his bare fingers to push ice cream into the scoop he also wiped his hands on his pants a few seconds later. Is this a health code violation? Not sure, but I wouldn’t want to be the owner and risk a failed inspection hint
Great ice cream. Horrible/inattentive service. Definitely was expecting a better experience.
SERVICE IS SOOOOOOO BAD!!!! Don’t waste your time or money!!!!! Saturday, May, 29, 2021, at 5:40PM, my husband and I walked in to this establishment. Two young women were helping customers ahead of us. When they were done, my husband and I were totally ignored. The two young ladies started pretending we were not standing there and were talking among themselves. I finally said, “So I guess I have to ASK you to help us?” One blonde young lady then responded and the brunette young lady continued to ignore us and began laughing with another young guy who was an employee as well. I WISH I would have read the reviews BEFORE we walked in about this place. OBVIOUSLY management doesn’t care because the service is still bad. Although the young blonde employee tried to help, we decided not to spend our money here.
Horrible service. Employees here need to be trained on customer service. Me and my wife were completely ignored. Yes the ice cream is great but service at this location needs to be revised. Safe to say I won’t be visiting this location again.
Very hard working staff, they even stayed open a couple minutes after closing to get everyones orders in. The birthday cake remix was also very delicious!
I came here with a friend and the service was sloppy. On top of that, I saw one of the employees, the shortest one with dark brown hair, pick at the area around her elbow right before handling a freshly made waffle cone with no gloves on. Luckily, she was not the one who served me. Disgusting. but you cant expect much from a franchise as such.
At 7:45 on a Wednesday evening they were nearly out of every flavor of ice cream including vanilla. The store seemed dirty. No seating at all, not even outside. One of my childrens ice cream cups had a piece of cookie dough in it and none of us ordered cookie dough in our ice cream which tells me they do not clean their stone well after each customer. For the price, they should be clean and offer what they advertise. We will not go back.
Hands down the best ice cream I have ever had. I was introduced to Cold Stone when I was in Las Vegas and was very disappointed that there were none in Houston. When I had discovered this one had opened I made a beeline for the place. It had been years and this location did not disappoint
You guys must have this place confused with Great American Cookies & Marble Slab. Cold Stone is amazing and GAC’s failure is the reason I started coming here. The strawberry and sweet cream+ Oreos flavors are perfect. The staff is awesome and informative and both the inside and outside of the building is clean and nice. Great customer service and care! No messy cones or cups! Love you guys!
First, I will acknowledge that this experience was MY fault because I ignored the earlier reviews in hopes that my experience would be different. I was WRONG! The service was horrible!!! The young lady with the dark hair got a nasty attitude with my wife because she wasn’t listening being too busy talking and laughing it up with her co-workers. She messed up my wife’s order and when my wife tried to correct her she became ugly and said that my wife never told her. Lastly, five minutes after we sat down to eat, the same employee came over and told us “You have to leave. We’re closed!” Very nastily!!!! If others read this review, don’t expect different!
One of their items called The Founders Favorite(no idea what or why its called that), comes with Sweet Cream Ice Cream, pecans, brown fudge, and caramel. The Sweet Cream Ice Cream was good but it doesnt taste any different than the Vanilla Ice Cream. Its sweet and the price is just right. The service was excellent and the Ice Cream was delicious.
Horrific service. 7pm on a Friday before a major freeze yet we decided to stop and get ice cream anyway. The moment we walked up to the counter it was an issue. The person working acted as if our existence there was a problem and made it very apparent that the fact that we could not hear them through the mask and over the music was annoying. We can see eye rolls over the mask. We explained that we havent been there before and would like their suggestions regarding questions they asked us. More attitude. As they made our ice cream I asked to add brownie ask they were mixing and the huffy and puffs were audible through the masks. The two people making our order whispered and rolled their eyes the entire time as if we did something uncalled for. I asked for a lid on mine and got a serious attitude. I thought to ask for a lid for the other one before they finished up and the other person stopped, stared and started to complain to her colleague about it. As if adding a lid on top of the ice cream was a huge undertaking. The person finally went and put the lid on the ice cream after going back and forth about it with her co worker. I asked if it was a problem but they ignored me. That person then walked over, tossed the ice cream container on the counter so hard that it slid and I had to stop it on the other side. They walked off without a word. I wanted a bag but didnt want to ask. The person checking us out asked if we wanted a bag and I said oh yes please I was afraid to ask. They packed it up, handed it to me, and walked away without a word. I said thank you and was ignored. We stepped out and checked what time they closed thinking that the rudeness came from us coming in last minute. The website said they closed at 11pm. It was 7pm. We both decided to never return because I have no clue what their problem was.
Went for memorial day was very pleased with the service... some girls were working there it was my first time at Coldstone and they were very helpful
Good ice cream 🍦😋👌🏾
The amount of toppings they add is not enough as they barely added a half a scoop. The cheesecake didnt taste like cheesecake at all. Very disappointing especially at night when youre craving a snack! The service is also very slow.
If you know me then you know I Lovveee me some cold stone Ice cream! However,...I’ve noticed the last few times I’ve went or ordered 30 minutes around closing time the customer services has been horrible. Tonight at around 8:00pm my boyfriend ordered us some cold stone ice cream. Now I love mines with vanilla ice cream and lots of sprinkles. Well my friend... they had the audacity to have my ordered delivered with plain vanilla ice cream in the cup and sprinkles on the side in another cup when they are suppose to mix them together. Very lazy and very unprofessional. I’m very disappointed because this is the only cold stone on this side of time and they are not living up to cold stone standard.
Exceptional customer service each time I visit! Hope that never changes! Coffee and Oreos is the best combo yet, and love the consistency of the ice cream! So happy this location opened up since it is one of my favorite ice cream parlor!Please dont ever close down, I love Cold Stone ice cream too much! You guys complete me!
Placed an order online. Picked the order up and got home to find my order was completely wrong. Tried to contact Cold Stone by phone to correct my order and left a comment on the website hoping to be contacted but still have not. Don’t waste your time and money with this location.
Fast efficient great service
A very good ice cream store. A nice set of menu items along with fully customisable offerings.Exactly as expected and very hard to beat.
We usually do Dairy Queen for my ice cream. But my wife and I were right nearby and decided to stop. Bad mistake. With nobody else in the store, the two guys found other things to work on rather than help us. We waited for several minutes. When asked, one guy said he wanted to finish what he was doing. We walked out. Theyre just punk kids, I get it. But I feel bad for the owner of the shop. The manager there needs to do some QC. We dove to the Dairy Queen. Yum!
The staff are great, the place is always clean ice-cream are so yummy
Second time I come to this location at 9:30pm the map location says they close at 12am and the door sign says they close at 10:00pm both girls working there are both eating ice cream in our face and they tell us theyre close when they havent eaven lock the doors second time it happens ans Im sure it wont happen again I hate to leave a Star on this but is the only way k can leave this waste of time review
Always good
OMG ITS SO WORTH THE HYPE !! My first time ever trying coldstone i got sweet cream and cookie dough mixed in and OMGGG LOVE IT !
It was sooo goood i defeinetly recommened it!~!!!
Very disappointing. Ordered a cake online that said Ready For Pickup which I took to mean was prepared and in the freezer. Scheduled pickup for following morning, paid and received email confirmation. When I got there to pick up the cake the ticket had been printed out but the cake was in the freezer with no frosting or decoration on it. The young man working was very nice but clearly had no idea why this happened or what to do about it. Ended up picking another cake that wasnt nearly as nice or the flavor I wanted because I needed the cake for a party. If you cant satisfy on line orders you shouldnt accept them or send confirmations. Wont buy a cake here again....ever.
I ordered an icecream cake for my birthday and the entire family was raving on how good it was!! I do reccomend calling the place if you order online, they didnt get my order but the employee there( i dont remeber his name but he has blue eyes and blonde hair) was super kind and made my cake for me and added an extra cookie icecream sandwich for me! Made my birthday extra sweet!! I super highly recommend!
Great teamwork. I came in and needed several orders at once. The staff all jumped in line and each one took a turn. I was in and out of there in no time. Ice cream was delicious and reasonably priced. We will definitely be back.
Kids working the counter were courteous and helpful. The place was clean. It is a bit pricey but thats expected for a specialty ice cream shop.
Yummy! Clean! Fast service!
It was delightful. The staff were very helpful and friendly. The gave the impression they really enjoyed our patronage, and the ice cream was delicious
The ice cream and service was amazing luv it
First time here and it was quite delicious.. I got the coffee lovers minus caramel so good ... my kids got cotton candy with sprinkles and they loved it!!!
Worst experience ever. The employees are so rude. The store is not clean. And, the location on the website sent you a mile away in a middle of no where.
Love being able to have fresh mixed Rocky Road ice cream!!! Plenty of flavors and toppings to choose from.
Nice staff, good service and the variations of ice cream are awesome. I recommend this spot to anyone. I will be definitely going back agian.
Very good Ice cream, better than Marble Slab. Also this place has nice staff, the facility Is bigger and not tiny like other creamery shops
Literally delicious and not that expensive although dont get too much ice cream cause it is heavy and not too much will full you up
Clean environment. Ice cream is very delicious and workers are nice and professional to their customers.
Excellent. The staff was very friendly and the ice cream was great. A fun night out with the family
Laura and Meli provide the best customer service i’ve seen at any Coldstone! I came here expecting to get an order of soup and that’s exactly what i got! They crafted my entree perfectly by placing a cold scoop of ice cream in to a hot waffle cone and it came out perfectly! Thank you guys for the excellent service, will be back soon!
Service was very good but ice cream was not. Pistachio flavor (only one I tried) did not have any pistachio pieces and the color was a fluorescent green, it tasted gummy and artificially flavored.
My wife and I love this place. Azrael hooked us up with a custom shake. Loved it.
Wow just wow! Great service and top of the line ice cream. Azrael helped me and my friends. Great man.
Great ice cream great service from great people! Hadley, Laura and Azrael were a great help and made us feel welcome.
Would of been better if they wouldnt of had a napkin issue.
The aroma of cremé and waffle cones filled the air once I walked in. From the large selection of icecream choices I came across cookie dough and cake batter. Questioning what was the taste difference. I tried both and come to find out the cake batter was much more cream flavor and the cookie dough had an unsweetened light sweet taste of cookie dough with no chocolate chips. (My experience) I had the blue velvet and cake batter icecream small cup with chocolate chips and a brownie mixed in. VERY cream and delicious!
The service was quick. The place was clean. And the ice cream was wonderful. Print
I was excited to take my boyfriend here for his first time. Our little ice cream date was going ok even though they had a little line. It took a turn when Laura stepped over to help but assumed that my guy and I were with another African American customer who was in front of us but no biggie. Ashreile our original server continued to prepare our order when Laura came back to assist(idk) but when she took my cold ice cream and put it in a hot waffle cone and then moved to on to serve the next customer that was it for me. I was in no hurry but clearly Laura was. Why would someone put cold ice cream in a hot cone? If I wanted soggy soup I would have went elsewhere. So now Ashreile has deal with me the irritated customer who no longer wishes to purchase Laura’s mistake .This was my worst experience at a Cold Stone!! Thanks Laura for your horrible service I will not be back to this location! However Thank you AshreileMy Boyfriend loved his ice cream that you prepared for him!
Really good quality ice cream and wonderful service! a lot of different options - something for fruit lovers, chocolate lovers, and a bunch more
Love this place. Azrael took care of me!! He was wonderful, really good worker.
A lot of variety and nice ppl and good prices. Cotton candy ice cream is off the chain!!
Coffee flavour ice-cream...yumm
I love the good service and the ice cream, thanks guys.
Came here and got my favorite chocolate devotion. I’m glad I live 5 mins away!
The founder favorite with chocolate ice cream and oreo cream ice cream 👏🏾👏🏾
Pretty cool place, pretty cool ice cream and a pretty cool staff!
Ice cream was delicious and the service was ok but the tables were dirty.
We visit once a week. Fast & Friendly
Cheesecake Fantasy is my favorite.
Always a favorite and the kids working there are great
Perfect end to a date night.
The Strawberry Cheesecake with waffle cone
Zack and Reese are the best !!!! Excellent service every trip.
Best oreo smoothie ever!
Ice cream was very good but employees stayed in the back on their phones was hard to get service had to yell for them.
Yea! Its that good.
Coffee Ice cream cake was awesome!!!
Good choice of flavors, nice taste
The best ice cream in the world
For the love of calories!
Asked for ice cream in a waffle cone and got it in a cup because he was lazy
The lady that serves me was rude and when other white people came she was so nice and greeted them well.
Good options and customer service
Savannah makes the best Ice Cream!!
Friendly people,nice atmosphere
Typical cold stone creamery.
Wow. My girl put me onto this place & just Wow... Best Ice Cream Ive Had In A While Well be back soon
They do not know mix, tables dirty.
Went out of my way to go to this ice cream shop waited in line about 10 minutes not too bad put in my order and she started getting the ice cream together Then she tells me she doesnt have any ice cream cones what ice cream shop doesnt have ice cream cones this wasnt late at night this is 6:00 in the Evening . Needless to say Im on my way to marble slab creamery
Good stuff!
Got my ice cream
Gotta love it!
Gooooood!!
Good service!
Yummy!
Great service
Icecream cake
Good
Sucks
I went 2 days ago and since we cant be inside, I ordered and I told him that I wanted almonds in my snow, I bought the biggest one and he just put a spoonful of almonds in it, which is disappointing and thats how they want to do business ... its not the first time I go and I know more or less cta almonds put that disappointment of the employee and even so I left him a tip because I did not see how I prepare it😡😡😡😡😡