Robert at Verizon was extremely helpful while nice and knowledgeable. So happy I came to this Verizon store. Going home very satisfied.

I walked and was immediately greeted by Robert. I broke my phone and hadnt had an upgrade for some time. So I was due I asked what he suggested. He made 3 suggestions that were comparable to what I had, which they no longer make. He knew the prices of all the phones. He didnt try to sell me the most expensive one. He asked what I was looking for and what I use it for and gave me the best options. The one I really wanted was on backorder, but he said it would probably be a week. I chose the other one. He set it up, put the screen protector on and even the case. I walked out in less than 40 minutes. All this was highlighted by the fact that I was turned away from another location because appointments are now required No, you dont, you can go to a better location with better customer care.

Please update your google if you chang your store hours and are actually closed on a day you show open. Thank you

This has to be the friendliest, most efficient and most knowledgeable Verizon retailer that I have ever used. Robert was so patient and helpful in serving me, since I didnt really know which phone I wanted when I walked in the store. He knew everything there was to know about each phone I inquired about and helped to guide me to the best fit for my needs. This will be my go-to store for all future cellular purchases from now on! Robert is the man!

Very poor experience at this location, way under staffed( one employee in the store). 2 + hour wait. No restroom available to their customers. Kind of crazy to expect customers to sit 2+ hours and not provide a restroom. I hope others have better experience than I had today.

My mom is on our account for her cell phone. Sebastian T. sold her a phone on our account that she is NOT authorized to make changes on, and financed the phone. That increased the billing for the next 24 months. He charged her $20 to transfer data that we can do for free. He sold her a case and screen protector that we could have gotten cheaper. She didnt even like the case! The screen protector had 3 pieces of dirt under under it that we had to fix! He added a $15/month protection plan that he didnt even ask her about before adding it to the account that shes not authorized to make changes! Next month well have to pay $35 to Verizon because GoWireless is NOT a Verizon store. Its an authorized reseller. Im so angry at this store and salesperson. One should not take advantage of old people.

Had the pleasure of a lovely young man by the name of Sebastian help me in the springboro location. He was very educated in helping me decide what I needed. I normally don’t enjoy visiting the store in the past, but I had exceptional customer service this visit. He really went out of his way to address all my concerns. I didn’t feel rushed to make a decision and felt he truly cared about me as a customer and not another number. Would highly recommend this location for great customer service!

Great store, had what I needed and set up everything for me very quickly, Robert was extremely helpful with the phone upgrade!

Worked with a gentleman named Sebastian during my visit to this Verizon location. He was able to answer all of my questions and stayed patient with me as I decided which phone to get. His knowledge and helpfulness are second to none - I had a great experience thanks to him!

Great environment! Robert helped us pick out a case and camera screen protector quickly and successfully! Would definitely recommend coming here!

Robert was amazing. He listened to me in detail and was patient with me. Everything I needed done, got done. 💯

Sebastian was such an amazing associate! He got me all setup with my new phone and made the entire process such a breeze! I highly recommend going to this Verizon store and asking for Sebastian to help you out- you won’t regret it!!

I was able to get on a great new plan from the help of Sebastian! Affordable with a new iPhone! Sebastian was very knowledgable and kind. If you come to this location, ask for his help!

Robert at the Go Wireless store in Springboro was terrific in helping us with me son’s phone. Highly recommend this store!

Place is a joke. There was a line of people and only one person working the rest of them had gone to lunch altogether. We were promised the switcher 250 promotion when we purchased two phones from them, later find out Verizon does not support it on the phones they sold us and they won’t even return my phone calls. I have been trying to get the manager or owner to call me back for three months, I have talked to multiple people in the facility and no return phone calls. Don’t bother going here the manager is never available and most of the staff has no clue.3/25/21I have now emailed and called the number provided in your response. I have not received a response to ether. Ongoing issue since December.4/13/21Still no resolution. Someone did call a few weeks ago but has not followed up.

Went to this store to discuss switching, guy switched our numbers without telling us he couldn’t cancel. He also told us that four lines were necessary for the bogo deal which wasn’t true. He sold us 3 charger sets (two iPhone one android) and 3 liquid glass protectors. Which he also said was necessary for the “bundle” he was giving. Each item was forty dollars. We found four chargers (2 iPhone and two android) at Walmart for half the price. When trying to return stuff, they said you couldn’t return the unopened screen protectors and liquid glass. The person we dealt with before did not mention that. He also said that my moms phone wouldn’t work with the network, so he put an old SIM card in, which Verizon wireless confirmed was the wrong store. Do not deal with these crooks and if you do only get the phone, and don’t let them touch your old one. I intend to suggest to Verizon that this go wireless company should no longer be an authorized dealer, they are straight up con artists.

I have extreme anxiety and I hate going to the Verizon store BUT Will was beyond helpful and patient and it was an overall 100 amazing experience. Highly recommend!

Sebastian was great. My experience at this store was just easy and not stressful. Would recommend!

Went in to the Springboro location not sure what I was looking for and got to talking to Sebastian. He went above and beyond what I needed, found the phone that was perfect for me! Along with a couple other goodies! Highly recommend stopping in whether you’re looking for a new phone or phone accessories.

I went into the store in Springboro and was not looking forward to in person shopping, since my past experience has not been pleasant. I was immediately greated by a nice gentleman by the name Sebastian. He was very intuitive about my needs. He was very informative about products and accessories. Will definitely be back. Thank you Springboro

A man named sebastian really helped me out, kept me under budget, and was able to put my family back together on one plan while saving money. If anyone goes to Verizon be sure to ask for sebastian, he will go out of his way to make sure you leave happy.

Michael was the only person working with several people waiting. He tried to get help but none was available. He was great! He was full of information, kept progressing through each order, stayed focused and was calm and nice as can be. I wish I could give him more than 5 stars!

Worked with Sebastian to get a new phone, he was polite, helpful & knowledge. The the entire process seamless.

Did a phone trade in to which the credit on my account was supposed to be $479.99 as told to me by Robert. This took place in December, still do not see the credit. And of course when you call, they tell you everything but what was told to you and don’t even try to help or rectify the situation.TERRIBLE! Don’t listen to the lies. Shame on them.

Robert was very helpful at helping me set my phone and showing me all of my options. I will definitely come there again when I need a new phone. I didn’t feel pressured at all the way I do at the big Verizon stores. Great experience!!

Sebastian is awesome!! Very helpful and super friendly!

Will was very friendly and very knowledgeable and helped me alot.

Wonderful store! I will be a repeat customer. Robert was extremely helpful. Keep up the good work!

I cant give anything lower than 1 star or I would. DO NOT do business at this location. Go to a real Verizon wireless place. The amount of mistakes they make, the amount of knowledge about Verizon products that they dont know, and the amount of horrible customer service in this store is head scratching. I never give reviews but if I can stop one person from doing business in this store, the review was worth it. Drive 10 more minutes and go to the Dayton mall location. This place doesnt deserve to be in Springboro. If you do go and your rep is named Robert watch how he needs hand held by the even dumber manager.

Sebastian Terry went out of his way to make sure I was aware of the cell phone options available to me.

Best location I’ve ever been to. Michael and staff very knowledgeable. Highly recommend!

April 19/2020I seldom even write reviews......but I just wanted others to know that I highly recommend going to this particular store. Chad and his staff were able to save our family some money yesterday on our monthly payment, make better changes/additions to our current phone plan, and he actually took the time to advise me on what to do in the future. Stop in and have them look over your current situation. It may be worth your time. It was for my family. I wouldnt have even known about my options until Chad reviewed them - it seems as though cell phone companies change plans often and I didnt even know what was available.Appreciate the help, Chad!Jim

This is the worst verizon store Ive ever been to in my life. First, the hours on the door say they are open sunday from 12AM - 6PM which is clearly wrong as they dont open at midnight. Secondly, I show up at 12:05 PM Sunday and the door is locked. I wait 10 minutes and no one is in the store. Lastly, the employees clearly arent educated because one guy tried to put my old phones Sim card (which is only 4G capable) into my new pixel 5, which is 5G capable. Great, now I have this 5G phone that is only capable of using the 4G network. Worthless store and employees

Great job with helping me at Verizon! Thank you Robert!!!

What a great customer service experience with Will !!

Tori and Chad were super great and helpful making my wife and I to have a wonderful experience. We traded in her phone for the top of the line, and we will be returning soon to get myself one. If you are in the market for an upgrade ask for Tori.

I recently lost my phone and Michael from the Springboro store was excellent in helping me get back up and running. I am a small business owner and having an expert guide me through this process was very helpful.T

Michael was the only one working in the busy store today and he was fantastic. He was quick and efficient but also friendly and careful to make sure that I understood everything.

Robert and Michael were extremely helpful and professional in assisting me. Very happy with my decision to go to the springboro location.

Chad (Springboro, OH) someone who knows what customer service is!!! Chad your awesome!! Excellent customer service. Really knows how to communicate well with the customers. My husband & I were undecided as to which phone to go with. Really appreciate all his help in making the write choice for us. Keep up the good work!!

Chad was extremely helpful and knowledgeable about phones and what would best suit me. Set everything up, very professional and I would recommend this store to everyone👍

I have a given this location two chances and I am done. My first visit the single person attending to the store was more interested in listening to music on her phone then helping me, the only customer in the store at the time. When she was able to pull herself away she lacked the knowledge to help and recommended that I go to another location. My second visit I arrived to find a note on the door that they had gone to lunch and would be back shortly. Customer service is what keeps people supporting a business. This one fails the number one rule miserably.

Im so glad I found this Verizon store. I walked in and immediately was greeted very friendly and welcoming by Chad. I went in there to upgrade to a newer phone because unfortunately mine phone was having issues. I told Chad everything I wanted in a phone and he was very knowledgeable and honest about what would be the best phone for me. Chad was very helpful and he took the time to go above and beyond to make sure I was a satisfied customer. He not only got me setup with a new phone but took the time to transfer everything from my old phone to my new one and never for a minute did he make me feel like I was taking up to much of his time. I have already been telling family and friends about this Verizon store and that I highly recommended it. Thanks again Chad for ALL your HELP.

Best customer service ever!I recently had another wonderful experience at my local Verizon store - Springboro, Ohio. The manager, Chad assisted me swiftly with a new phone upgrade that I was eligible for. Not only is he a loyal staff at this location, but consistency with his knowledge of the product and network services. I have always been so impressed with Chads customer service skills, attitude and professionalism that I continue to return to this store location for any needs with my Verizon usage.

The guys here did a great job. They were quick and thorough. We enjoyed working with Chaz, he answered countless questions from my 13 year old and me. He was patient and very knowledgeable. He didnt try to over sell anything and listened, to what we needed. Much quicker than going to the big store and waiting forever. Thanks guys!

I had the best customer service with upgrading my phone, backing it up, and switching plans from manager, Chad! It is refreshing to have a positive, fun experience while going through this process. Also, Jan helped answer questions about Apple Music, international travel/data, and found a discount for me on a wireless charger. Highly recommend this retailer! You can also chat to Chad about boy bands and the Graham Falcons in New Paris!

Chad saved my life today with a great deal on a new phone and some awesome jams while I waited! Don’t go chasing waterfalls, just stick to Chad at Verizon.

Chad and Fink were awesome!They were very professional and maximized my savings while getting me set up with my phone. Great store!

Shoutout to Chad and Jan for being awesome and getting me the best deal on adding a new line, new phone and upgrading mine! I didn’t have to wait to be helped and the process was quick and easy! All you’ve gotta do is 🎶Say My Name, Say My Name🎶 and they will get you taken care of ✌🏼Thank you fellas for making my day!

Michael Fink was super-helpful in determining our family needs, minimizing our costs, and maximizing our value. His assurance that all our “stuff” would be safely restored was reassuring. Michael’s the man!

Both young men here are very helpful, evan after the sale. Outstanding service.

My wife and i came in about a month ago and upgraded our phones. We worked with Jack directly. He was absolutely everything you hope for in a salesman. Extremely informative and very helpful. My wife and I absolutely love our phones and will definitely be returning to this store in the future. The other guys there also helped keep the mood very light. Overall a fantastic experience!

Chad and Jake are 2 of the most knowledgeable and helpful Verizon representatives that you will ever deal with for your cellular phone needs. I have been to many Verizon stores over the years and must say that this store is number one in my book thanks to Chad and Jake. I met Chad and Jake several years ago and they won me over with their superior service. Great seeing you both tonight and as usual, thanks for everything. You guys rock!

I moved to Springboro 7 years ago. I used to go to the Verizon corporate stores where I would wait for hours for service. Once I went into this store I discovered there is not a reason go anywhere else for my phones. Same products and services, but so much more convenient and so much less time wasted waiting for help. Chad has always taken care of me. Hes very professional and knows the latest offers. Keep up the great work!

Yesterday my wife and I visited this Verizon location, as my wife needed to replace an old and small Samsung Android phone. She left with a new Samsung A51 phone with larger screen, more memory and features, etc. Chad, the store manager, was extremely knowledgeable about the options available, costs and tradeoffs, etc. He transferred all of her contacts and other information, and treated us well during our time there. If you need a new phone, go see Chad at GoWireless on 741 in Springboro!

The manager of this store went out of his way to help me, business and personally. If anyone needs upfront help with their Verizon needs, please contact Chad the manger. He will accommodate. Thank you again for all ur help

Came here with issues with my phone. They gave me a great deal on 4 upgrades and saved me money on the bill. Jack and Paul are amazing at there job. Definitely go see these guys. AMAZING!!!

I just went in to see if they could help me activate a Samsung Galaxy J7 V since my Galaxy S7 isnt working. Spent a total of 30 seconds in there. Was immediately told the phone isnt supported through Verizon anymore, and that it couldnt be activated. Very rude customer service (likely because I interrupted the reps smoke break). The terrible customer service, and the smoke break didnt really bother me. What actually drove me to write a negative review was that I brought the Galaxy J7 V home and activated it myself. ON VERIZONS NETWORK. Pulled SIM card from old one and put it in new one. Wouldnt of gone to the store at all if I knew it was that easy, but the fact that he lied to me (probably to make a new device sale) is alarming. Spent 30 seconds in this store.... would never go back, and would never recommend. Finding all of the positive reviews extremely hard to believe.

I was helped by Chad R and he knew his stuff! He was very engaging and knew the products. He was even able to save me a little bit of money! This store is head and shoulders above the Dayton Mall location and I would definitely recommend you go to this locatiolocationlocatiolocation instead. It was well worth the extra few miles!

Went in to get a new phone upgrade for my daughter. Chad helped us and was great! He was thorough, nice and very knowledgeable about the whole process. It was fast and easy!

The Verizon store on Gardner Road is definitely the best in the area. Adequate staffing to keep wait time to a minimum. Jack was extremely helpful and knowledgeable. He went over and above the required service when we changed plans and upgraded our phone.

Gentleman that tried to assist us was nice enough which is the only reason it gets 2 starts, but want to charge for everything you do. Just doing a device change is $30. The business will not be able to continue to profit when you cant do right by the customer. When you can serve more youll earn the right to sell the customer. Pull up accounts and see if there is something you can sell the customer. Dont just hit them with what you can and cant do right form the start.

Went in to upgrade to a new iPhone. Jake helped me out and everything went smoothly! Ill be back for sure.

You know I never really liked paying bills, I don’t think I’m going to do that either.-guess the movie quote. ;)Also, great service and wonderful phones! Couldnt have had a better experience.

Michael did a wonderful job! We will always come back to this store.

Michael was super helpful with my and my husband’s new phones! He was kind, upfront about costs and fees, and even helped after the in-store experience.

I love this location. Its not overcrowded like other Verizon locations.The fine folks at GoWireless Verizon are very helpful, can take quality time with each customer and have a solid working knowledge of the latest technology.Jack is a great role model whom has trained his staff accordingly to execute and meet customer expectations.

They just put one person there to respond people i was waiting for more then an hour and many people in the line .... and if you call 611 they pushing you to auto system which is incapable to resolve most problems

Had a very positive experience here today! Bekah helped my father and I replace our glass screen covers and she redid them until they were perfectly straight and even. She was incredibly friendly and helpful the whole time! Would definitely recommend having her help you!

Great quick service. Thanks!!

These guys were great, they went above and beyond to help me with the price of my upgrade and my bill. This is by far the best Verizon Store Ive ever been in. Make sure you stop in and see James, Chad, or jack. Awesome.

Everyone in here is super friendly and helpful! I wanted to buy a case for my phone and William Wallace was just fantastic in helping me pick out the right one! They take great customer service to a whole new level, 10/10 definitely my go-to place for all my phone stuff!

Michael was awesome!super helpful & got it done fast!

Tried to convince me to take store credit for my old phone instead of money going towards my new phone. For $115 they could get me a phone case and screen protector. What a rip off. I ended up leaving because they continued to keep adding on fees when I told them I didn’t want store credit for my phone. Also made me feel like an idiot when I told them my phone hadn’t been backed up in a while. Just an overall terrible experience and I won’t be going back.

Chad and Michael were very helpful with our carrier switch. Chad gave us an amazing deal!

Came in with a dead phone had to buy a new one. Michael was very helpful and supportive in finding the right phone checking my account correcting some things that were incorrect and made it all happen! Would use them again anytime.

Great service. Helped me get a great upgrade and saved me money on my bill. I highly recommend these folks.

This place is awesome! Great customer service from Chad and Jan! Highly recommended.

Chad was most helpful, polite and informative. He gave me a great deal on my new phone. Thank you.

Traveled store to store today in search of a decent shopping experience. I was about to pull my hair out in frustration. In I walked and was immediately greated by a well dressed man by the the name of Cole. Extremely knowledgeable and informative he walked me through all the tech questions I had. Such a wonderful experience, refreshing to be treated with respect for a change. After purchasing a new LG G5 I couldnt be happier. Next paycheck I will be returning to get my daughter a new phone as well. Great store, I highly suggest.

Chad was amazing!! He helped me with my new phone and it was amazing how fast we did it and he gave me a great deal!!

Not a Verizon store. Seem to have a lot of cases and chargers though.

Wow! I have to say that this store really view me away. Ian was great and really took the time to show us everything about our new phones so we knew what we were getting into. Highly recommended.

Than you Paul Hall and Will for caring and taking care of your customers. Wonderful experience with Will today. Its nice to see that companies still care. We will be back!!

Will did a great job. He got me tablet and a g5 and I love them both! Definitely my go to store for ever.

Great experience. Jake was excellent. The other guys in the store helped as well. Good team. Will definitely recommend to friends and family.

Dont bother with this place. Fast talking car sales men type. Guy pulled the equivalent of Nancy Pelosis You have to pass the bill to see whats in it, in his case it was We wont know the price until you pay for it.Told us we cant use the trade in value of our old phone to buy the new phone. Even though after talking with gowireless they said we should have been able to do that. Turns out he just wanted to rack up sales on overpriced phone accessories I could have got for 1/10 the price online. Also had to cancel a monthly fee they added to my account, was easy enough to get rid of lucky.There loss for hiring predatory sales men. Already told two friends looking for phones in the area to avoid this place. Hope I get more chances to help people.

My wifes and my experience at the Verizon store in Springboro was exceptional. The staff were all nice and really knew their stuff. Great experience with Alyssa, Jack and Chad. Kudos!

We only come in and deal with Jack. He knows us so well and is always a pleasure to deal with. We always come here with any issues or phone questions we have. Thank you for always helping us.

This is the only Verizon location I will ever shop at again. Ian is great and always goes above and beyond for me. Great guy to deal with!

I couldnt be happier with our visit. Ian really went above and beyond to make everything simple and easy. We love our new phones!!! Thanks you again!

Jan was awesome. Make sure to work with him when you go there!

I went into this store because my phone had been acting up: freezing, shutting down, not able to answer calls etc. As soon as I walked in I was hit by a wall of cologne. It smelled like a club. I dont know the associates name because he wasnt wearing a name tag and didnt introduce himself (Not Chad but just as doushey). He was able to get my phone restarted but once that happened, he began telling me that my phone was basically obsolete b/c of it being the first Google Pixel. Ironically, we had one more payment left on the phone. He began telling me about the LG G7 and how it has a two year warranty and about the deals they were running but they expire on 12/12. He had my account (my boyfriends) pulled up but didnt tell me anything about the insurance that we have. ALSO neglected to tell me that the Pixel has a lifetime warranty... We went to the Verizon store on 725 and were able to get my phone and the sim card replaced with no hassles AND they were very informative.I will never go back to this store despite driving past ever day. I will go slightly out of my way to visit the 725 store.

Bought a screen cover for my samsung galaxy S8 that was supposed to have a lifetime warranty. Had it replaced 2 or 3 times no problem. Went in today and was told now it cost 10.00 to get it replaced. What...... Then after voicing my opinion he said he was out of them and wasnt sure when he would get any in. What a joke. How do they sell you something then decide oh by the way now you have to pay for what was supposed to be free. What a joke!!!!

Chad and Jan wonderful sales people, very helpful and informative.

Thank you so much to Ian for always going above and beyond. He is so friendly and always make sure everything is perfect or fixed the first time. I am a forever customer.

I necer thought I would have gone the LG route, but Ian really sold me on a phone i never would have thought of getting. Very happy. You cant go wrong here.

Originally, I went into the store to pick up a new car charger, however, after speaking with Jake and Chad, they informed me that the problem was not in the charger but in my old phone. Jake offered me the newest LG smart phone for a great price. He and Chad also offered me a lot of other things that I did not necessarily need but it was very nice of them to show me things without me even asking. Great team at the go wireless in springboro!

THESE PEOPLE ARE CONS. I would give a ZERO STARS IF I COULD. When the new iPhone 7 trade in program came, these people acted all professional and behaved like normal sales associates, but when we traded in our old iPhones for the new iPhone 7, they assured us that we would get credited on our account and the phone would essentially be free. Then they required us to buy an accessory or we wouldnt get to buy the phone!!! Thought it was all normal at first... a couple month down the road, our bill only got higher. After calling Verizon customer service, they said that there was absolutely no record of a trade in and our old phones couldnt even be tracked!!!! Going through the receipt they gave us, it had go wireless written all over it but no Verizon logo. They just assured us it would work and said a box would come in the mail to subit our old phones. Looking back, the boxes were exact replicas to official Verizon trade in boxes but they never reached the Verizon trade in department (obviously because we couldnt tell the difference). Now we have to pay FULL PRICE for our iPhone 7s and lost good, perfectly fine iPhone 6s. STAY AWAY FROM THIS PLACE AND GO TO AN OFFICIAL VERIZON STORE!!!!!!!!!

The guys here are so wonderful. Everyone is so helpful and you can tell they all actually care. This store is such a glimmer in the community.