Nice looking new boiler install for a disabled veteran. Thank you BAY STATE PLUMBING & HEATING, for your speedy concern and having a boiler unit in stock.

Very helpful and friendly staff. A very happy customer!

These guys were great only ones open on a Saturday I believe his name was Kevin has a beard was a huge help

Very helpful and knowledgeable staff. A touch pricier than the big box behemoth, but worth it.

Good customer service

Didnt have what I needed but the gentleman behind the counter was a great help in leading me in the right direction..

Great customer service! They stock so many plumbing and heating supplies and equipment as well as being a local business here in the community for over 70 years.

Matt is amazing. Went above and beyond to provide great customer service. I highly recommend

Had a problem with a very leaky shower. So after doing some research, I discovered the shower spindle needed replacing. No problem I thought. I looked online and found that Home Depot had the part, in stock, for $45. Went there and there were none to be found. The nice employee at Home Depot recommended Baystate Plumbing. So I called up and spoke to their parts guy. He said he had the part and when I asked how much (figuring it couldn’t be much more than the price gouging at Home Depot) the guy asked my name. I told him and he said he’d put it aside for me. Well then I got diverted and my wife volunteered to go get it. I think she needed me to get the water running again soon. So she returns with the part a short time later and tells me that the part was $70.95! Are you kidding me???? $25+ more than Home Depot!!! That’s crazy!!!! I not a huge fan of Home Depot but I will never go to Baystate Plumbing if they’re prices are that over the top.P.S. I looked on Amazon and the same part was selling for $39.95. If I could have waited until 6/22 I would have bought it online.P.S.S. Only reason I didn’t give it 1 star was because the parts guy seemed very nice on the phone.

Called their parts office and asked if they had parts for my oil furnace in stock, gave the guy the part #s - guy says yes - cmon by. Get all the way there and only have 1 of 3 parts I needed, and would have to order the rest. Would be there in two days. Meanwhile I have no heat in my house. Guy cons me into coming in, then try to overcharged for an oil pump. Screw their parts supply.The guys name was Matt.

I love this place. Ancient building, cool old sales counter, nice loading dock right there to get what you need loaded. Only issue I have with them is the music is too loud sometimes and also it might take quite a long time to get service, which is always excellent and professional. You have to know what you need though, and ask for the right thing.

Appreciate the guys staying open past closing hours, we needed a shower and rough valve to be installed immediately. They even helped carry out to my truck.

Overall, my experience with these guys has been good. Unfortunately that wasnt the case yesterday. I called and spoke to someone in the parts department regarding a hose replacement for my Kohler faucet. The guy told me they were available and should cost about $15. I asked what time they closed, hung up, and drove the 25 minutes to get there. Once I arrived at the Parts dept. things went side-ways. The men at the front desk said that all Kohler replacement parts had to ordered and that the $15 price I had been quoted for a Kohler part was not accurate. They fetched the guy I spoke with over the phone. I did not get his name. He was working in an office to the far right of the parts service desk. He grabbed a Kohler catalog, typed on the computer, talked to other people and finally said he had good news and bad news. The good news was that he had identified the part number. I knew what the part number was since i had done my own research on the Kohler website earlier that afternoon where i had also ascertained the suggested retail price of the hose which was close to $40. The bad news was that he part would have to be ordered. He then proceeded to reshape the phone call i had with him stating that he never said the part was in stock. Obviously i would not have driven down to the store if i had known the part had to be ordered. That could have been handled over the phone. I left very frustrated at the ineptitude of this parts person. I have obtained the necessary part elsewhere. I will have it tomorrow. So much for customer service.

Showroom is great for getting an idea of the different options for showers/tubs/faucets, but the hours are shorter than the regular store. We came with what we thought was an hour to spare, but the showroom was closing in five minutes. Staff was nice and let us stay a little past closing.

We redid our bathroom, remodeled another and used Bay state for kitchen plumbing! They are very professional and always recommend the perfect products

Was great had everything i need to fix my bathtub and shower head

Staff pleasant knowledgeable and they get to you pretty quickly theyre usually busy And usually have what you need

Very good all the personal know the jobThey were hired very well informed amJames pirnie, my address is 101 Keith streetThank you jim

Outstanding service!

Little more expensive then the other plumbing supply houses but they also have certain items the others dont carry. The staff is very helpful too

Great staff

Very helpful