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Fast Lane Auto Sales & Service
18 Berkshire Ave, Springfield, MA 01109, United States
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Fast Lane Auto Sales & Service
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Ja
Review №1

I was looking for a car and I went to fast lane.the people are very friendly and professional .Rodney and Nilda are the best sales people I have ever met .they made me feel comfortable with no pressure at all about buying a car. And when I found a car they took such good care of me !!! Their customer service is top notch .

Yb
Review №2

I had a great experience from when I walked in.. The energy was right!!I felt comfortable n knew that I was at the write place to get a car the process was very quick and easy and fair I would recommend them to anyone looking for a vehicle !!

Th
Review №3

Well l just wanna say that Im completely satisfied with the attention and service l received. Rodney and his staff go far beyond customer service to make sure all things are satisfactory.

An
Review №4

We have been purchasing vehicles from Rodney for years and have never been disappointed in any way. He runs an excellent company and always backs what he sells.

Ev
Review №5

Very professional and courteous...they showed respect for their customers... efficient and good service....Rodney (owner) and staff are very nice....there was a problem that wasnt their fault, as they received 2 bad alternators from their parts distributor, but they solved the problem

Dr
Review №6

Very grateful for there help & service! My mom & I are very Excited with our new car! We recommend them!

Ch
Review №7

The fastest Ive ever gotten a car. They were able to get me in my new vehicle in 3 days . Even helped me get a good deal even with my credit score not being the greatest . Shout out to them and the team at fast lane. I highly recommend 👌

Pa
Review №8

BEST THE CAR PLACE EVER. VERY AMAZING STAFF. HELPFULLY! FRIENDLY!!! FAST LANE AUTO IS THE PLACE TO GO !!!! Great deals ! Work with you !!! And the Best part is how fast the process was !!! The place to go !

Ni
Review №9

Definitely a place to go to when looking for a car. They’re very professional and courteous. I love my experience going there and let’s not forget to mention that they work overtime to make sure you drive off with something you’re happy with and is great for you. I will be going back to get my next car so I hope they’re ready!!!! Which I know they will be.

Tu
Review №10

The service at Fast Lanes is outstanding. The vehicles are nice, clean, good, reliable and affordable for all. The customer service is great both Rodney and Nilda give 110% to ensuring that their customer is satisfied and gets a vehicle that’s payments are maintainable. If you want good service and a nice affordable vehicle with decent mileage go to Fast Lanes Auto

Lu
Review №11

Everytime I come here they allways give me great service and when I bring my vehicle to fix any problem is very satisfied I recomend if anyone looking for used vehicle fast lane is the best

Ra
Review №12

I Ray Carter just grabbed my car from fast lane auto an amazing car with the help of the owner a great deal with easy finance

Em
Review №13

Very good customer service and fast and quick..i will definitely send people here

Jo
Review №14

Very professional and highly recommend Fastlane. Never gave me a hard time very knowledgeable and always gets the job done the right way. Never once had a issue with them or my vehicle. Rodney was very professional and works with you the best way that I he can. Cars come with good miles, very cleaned, and always up to par.

Ek
Review №15

Always professional, always leave knowing ingot the best service and price on my repairs while other shops I leave feeling like I got taken advantage of. I would recommend anyone to give these guys a try, you wont regret it. Thanks guys

Da
Review №16

I bought plenty of cars from fast lane auto sells and I had amazing outcome every time I made a purchase at this auto dealership !!!!! The staff went way beyond normal customer service taking care of our Auto purchasing needs !!!! I would highly recommend for anyone looking for a vehicle in Western mass area to check these guys out thanks for all your assistance Fastlane auto !!!

Da
Review №17

Rodney is a good guy good customer service freindly I’m happy with the service we got from them. I recommend them to my friends.

Do
Review №18

I have purchased 3 cars over the years from this dealer. They are always professional and helpful even with my difficult situation. They have become friends over the years and service all my repairs. I have referred many friends and family over the years all very satisfied. I recommend giving them a try.

Gu
Review №19

Words cannot express how gratefull i am at this moment, two of the best people i have ever met. I went without even a little bit of faith in having a car, and this fine man helped me more than he was even supposed to do so and for that i will allways be more than gratefull. Customer service is priority #1 for them and helped me choose the right car for me and my wife...Believe me they aint happy till the customer is and its very true. Thank you both- Geo

Cr
Review №20

I’m a very very satisfied customer my sales rep Nilda went above and beyond to make sure I was leaving Fast Auto with a great car. Thank you guys so much.

T
Review №21

Great service. Rodney is a miracle worker when it comes to getting a deal done. My closest friends and family members have all gotten cars from him and he does not disappoint. Great dealer!

Na
Review №22

I love the options they had to choose from. Nilda who was my sales rep, as very helpful knew what she was talking about and I couldn’t be happier buying my car from Fast Lanes.

Ly
Review №23

I would highly recommend buying a car at Fast Lane. Rodney went above and beyond in every step of the car purchase. As the owner who is also a mechanic, he has the ability to explain every aspect of the process and he stands behind the car sale.I would not hesitate to return to Fast Lane or refer friends to them.Lydia / Amherst

Pa
Review №24

Service is good and they really help you get what you need

Ne
Review №25

I highly recommend this dealership for their knowledge, utmost respect, and experience! Rodney will go above and beyond to get you into the car you want. Theyre customer service skills and consideration for your needs are impeccable.

Al
Review №26

Weve purchased about 3 vehicles over the years. Rodney is very honest and helpful. We do all our repairs here, their prices beat everyones in the area. I would recommend these guys to any and everyone.

ca
Review №27

I have been a customer for many years, of fast lane auto sales, have purchased many vehicles from fast lane auto sales . And have been 110% satisfied with all services they have given. Including the service of excellence and expertises on my vehicle and would highly recommend any one to fast lanes for any of there buying vehicle needs or mechanical services ..

Jo
Review №28

Myself and my girlfriend bought a Honda CR-V from them they were awesome they picked us up and brought us the car to look at it. They explained to us everything. They are very nice this was my first vehicle and they made it happen I was able to get my first car and I’m very happy with my purchase will definitely go back. You won’t regret buying a car from them. Thank you fast lane auto sales I’m very happy.

Ga
Review №29

This is without a doubt an A++ dealership. From greeting to departure was a more than pleasant experience. If you’re looking to be treated like a friend throughout and after your new vehicle purchase look no further, this is the place for you! The most professional pre-owned car dealership in the area, by a long shot! My family has already made 2 purchases within the past week and I will be sure to refer all my friends and family to this individually owned and operated gem of a business. Rodney has a wide selection and is extremely knowledgeable of his inventory. No lemons here! Bad credit? No problem. Good credit? Great rates. Very pleased.

Su
Review №30

Fast Lane Auto has provided an excellent for me and my father Raven Smith for a number of years. If your looking for a great car and a great deal go and see Rodney Mayes

La
Review №31

Great customer service and super kind. I busted my tire and needed help. They were responsive and professional. Thank you again for your assistance.

Ke
Review №32

Always willing to work with you.and very professional!

Me
Review №33

The absolute best customer service! I never would have thought that I would get out with a good car after my certain situation and they helped me out so much and made it a possibility. I would recommend anyone to come here and buy a car. They will help out through every step and make sure you can leave with the car you love. Only a 5 star experience if there were more I would put more stars.

Ka
Review №34

Rodney and Nilda are absolutely amazing. They go above and beyond for their customers. They are very nice and knowledgeable with the cars they have. They walk you thru everything and make sure they give you the best deal possible. I will definitely be coming to them for any car purchases in the future and I highly recommend giving them a call. You wont be disappointed.

Ni
Review №35

Rodney has gone above and beyond for me march 20 before covid 19 school shut down rodney help get a vehicle and has stayed on top to make sure that i nevered lost the finance company screwed me over and yet still rodney helped the car

Du
Review №36

Good people. Rodney really went out of his way to put me in a car that i really enjoy. I highly recommend fast lane.

Ja
Review №37

Great Experience at Fastlane! Rodney went above and beyond to meet my needs. His communication was excellent and his professional demeanor is amazing. Honest guy stood by his word and made everything convenient and smooth for me! I would recommend this establishment to anyone seeking a used vehicle!

Vi
Review №38

OMG I cant express nor find the words on how happy I am right now with being able to purchase/ lease my SUV today with the not so good credit of mine with a satisfying monthly payments and customer service was awesome. I recommend anyone to get a new beginning with their credit at fast lane auto.

Ca
Review №39

We found fast lane auto by driving past them last February 2019, cause we were looking to get another car since ours had a few problems that couldnt be fixed, the ppl who work in the office rodney and nilda were very helpful, and the customer service is very helpful beyond other car lots, Rodney was very helpful in getting our credit established(we practically didnt have good credit) and i would recommend fast lane auto a 1,000 times over any other car establishment

Je
Review №40

Excellent customer service as professional as they come will definetly be recommending to other family and friends

Kr
Review №41

I wish I could rate more than 5 stars. Rodney and Nilda are absolutely AMAZING. They talked my wife and i thru everything and when we incurred an issue they did everything they could to help us make it work. They are truly a God sent. I didnt think after our situation we would be able to get the car we wanted and we almost had to wait until income tax time for a car while paying $40 a day to get my wife and I to and from work but Rodney and Nilda made it work for us. They make sure you leave happy and in a car you love. They went more than the extra mile for us and we are truly grateful. They gave us a break when no one else would. My wife and I will most definitely be giving them something special for everything they have done for us. If your looking for a used car go to fastlane and see Rodney and Nilda. You will be blown away at the level of customer service they provide and the amount of effort they put in to ensure each customer leaves 100% satisfied. Thank you guys so much for doing everything you did. We are so glad we were able to make things work out so that we can continue to work with you in the future for all of our car buying needs. You guys made my wifes day and did more for us than you will ever understand, for that we are forever grateful. Thanks again

ED
Review №42

Honest people would highly recommend having your car repairs done by them

Da
Review №43

Excellence at its best.

Ma
Review №44

They have everything your looking for car parts

Em
Review №45

BEST Service, BEST customer care as well

JA
Review №46

HELLO GOOD AFTERNOON THE FAST LANE SERVICE IS A VERY EXCELLENT SERVICE THEY ARE VERY RESPONSIBLE AND VERY GOOD PEOPLE I RECOMMEND THEM TO ANYONE IT IS A VERY GOOD CATEGORY SERVICE I RECOMMEND THEM TO YOU

En
Review №47

Excellent dealer I have already bought 2 cars and there are no problems, thank God, good treatment, good service, I want to tell everyone to go in confidence because they will not regret it 🙏🙏🙏👋👋👋

Information
2 Photos
47 Comments
4.8 Rating
  • Address:18 Berkshire Ave, Springfield, MA 01109, United States
  • Site:http://fastlaneautoma.com/contact-Fast-Lane-Auto-Sales-and-Service_-Inc_-
  • Phone:+1 413-739-7777
Categories
  • Car dealer
Working hours
  • Monday:10AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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