Down loaded a coupon from their website and took my car in for an oil change. (80miles round trip). I was told even though the coupon was on their site it was no good. This is bad enough but the two previous times I took my car in for service they were disasters. I thought surely they could handle an oil change. Nope, no way. I would not let this dealership work on my bicycle! After buying a brand new car from them I expected better!

I really liked the laid back attitude and environment of the sales team and dealership. My Salesman Greg and the finance manager Brian are great. These guys worked hard to please me. I love my 2021 Mitsubishi Outlander Sport. It gets great gas mileage and everything I need in a vehicle. I definitely will return for my next vehicle and will refer friends and family.

Great experience, salesman was very curious and helpful. What was most important to me was the fact that he was not pushy or forcible. He did not keep us at the dealership all day to make the purchase. I never felt pressured and he never gave us bull. I felt that was up front with us at all times.

Jeff and Bryan were great. Not often you meet someone who cares more about you than the deal. I never thought Id get my husband out of Subarus, hes had 7 and for Jeff and Bryan to change his mind is a chore in itself. Jeff and Bryan, you made a believer out of him and I love our new truck. I can see over everything. Thanks again Jeff and Bryan.

Don’t give them any personal information. I went there once to get the AC fixed in my car. All it needed was a recharge and they billed me $326.It only took that one time of me being there. Now I get letters, phone calls, even texts from them asking to appraise my car, buy one of their cars, etc. They will not stop hassling me. I’ve tried asking them to stop but it has not. I will have to go there in person and complain.

I have bought many vehicles in my life but this was definitely the most enjoyable by far. Everyone starting with Jeff was awesome.

If I could give this place -5 stars I would. When we bought our Yukon from them we were made all kinds of promises that were never kept. This place does an awesome job at telling you want you want to hear and then when it comes down to it, they don’t keep their word. I would seriously discourage ANYONE from purchasing from here. The service department is a little bit of a different story; They did what they could to help us but the sales/management team is a joke.

Horrible work environment! Don’t work for this place! They DO NOT honor or respect worker rights. Feels like your in a communist style environment. Multiple slow days and unsafe conditions. Late nights with barely any staff around. Sales staff is fantastic but the management is unprofessional and lazy. Multiple issues that need addressed. Will be contacting the BBB soon. If you don’t believe me go see for yourself. Train wreck waiting to happen long story short.

Great sales staff great customer service great price..Thoroughly happy with my purchase Thank you Jeff and Brian

We got out of Subarus, first time since 1982. Salesman was a straight shooter and really worked on the deal. Must say was disappointed in the condition of the interior, looked like it hadnt even been touched, just washed. Salesman wasnt very happy, so he set me up appointment to get detailed, free of charded to me. Problem solved. Jeff was our salesman, I feel I got a good deal, Thanks Jeff.

It was a good process and the sales person was excellent, well mannered and patient. Thank you.

Was meeting my wife here to drop her Cadillac SRX off for service. I arrived early and decided to browse the lot Che king out the inventory. I was greeted by Greg Squires a salesperson asking if he could answer any questions. I joking replied no the wife is getting her vehicle serviced and I was just wasting time. I commented you cannot buy a vehicle in Springfield. Greg replied you can here. So after some casual talk my wife arrived. Small conversation amongst us about my conversation with Greg. Well we walked across the lot towards the building when a certain Cadillac caught my wifes eye. Well I dont need to continue this story, we bought the car that night. I also had a great lengthy conversation with the General Manager Tim Grunder, really nice guy. So my wife is the proud owner of a beautiful new Cadillac. Thanks to Greg Squires for proving me wrong.

Shane did a great job finding the perfect SUV for me. I gave him a few details to go off of and he worked until he found the right vehicle.

At Cadillac Landmark I worked with Jeff. He was a God sent. He walked me step by step through the process. I am very satisfied with what Jeff found for me, he made me feel very comfortable and important. I would recommend them for anyone who is in the business of finding a good reliable vehicle. Thank you Jeff, my husband loves the truck!!

Great experience, only took a couple hours for entire process sales staff very professional!! Will definitely be back !!

Sale man was great his name was cole 🙂 he had the perfect car for me, it was like he knew what I needed, Im hearing some unwanted noises going to have it checked only had it two weeks soooo, financial Manager Brian rogers did a really quick job on closing up the deal great package for me overall experience was great 🥰 well,this car is very wonderful everything is working out great🥰🥰

Would definitely recommend to family an friends!!

Very Clean. Very Nice. You can really tell this building/company is luxury class. The staff greeted me before I got into the door and adressed all my needs before I realised I had any needs. I highly recommend Landmark Cadillac to anyone that is in the market for a new OR used vehicle. Great Selection.

Very efficient service department. My first time in for an oil change and tire rotation since I purchased my Cadillac.

The only reason I didnt do 5 stars is because of how long it took. 14 hrs all total is rudiculous. Salesman Kennon and finance guy were awesome.

Due to health changes, it became necessary to trade our Cadillac cts (which we bought here and loved) in for a more user friendly mini van. They listened to our needs and helped get us the perfect vehicle! Special shout out to salesman, David Lane; and F&I manager, Todd Henry. Thanks for everything!

I spent half a day there getting my new truck finalized. Outside of that they were very helpful and very courteous.

From walking in the door at Landmark Cadillac, was a better experience than at Ford anytime. The people are friendly and willing to help. Got the deal done and was a great experience. It’s a shame they have to be associated with the Ford dealer, due to it hurts their reputation.

I loved the professional and friendly team

I would like to thank Darrin and Jaret for making what would have been a dreaded task, an enjoyable experience! I recommend seeking them out for your next vehicle! You guys were great!

I am not satisfied with my experience at all. The salesman was good but my overall experience wasn’t. I explained up front that financing had already been secured and I needed to stay within a certain amount and needed a purchase order to take to the bank. Being assured the car I was looking at would meet my needs I was sent to the finance office. Obviously this dealership does not believe in purchase orders. There a sales pitch tried to convince me of all kinds of insurance I needed, which raised the price even more. I declined all of the extras and made the mistake of signing the paperwork. Don’t ever shop for such an investment when tired and not feeling well! The next day when I went to pick up the car nothing had been done except the finance hadn’t gone through. They had to go to a different bank and could not use the one I had pre-approved financing with. The bottom line is I ended up financing $18000 instead of $13000 which I had been led to believe. I won’t even go into the junk heap loaner they gave me! I made a mistake dealing here and I hope others are more careful and wiser.

I was very pleased very pleased the sales person very professional made me feel confident that they were going to get this deal done and I was afraid it wasn’t going to happen and they made me and my daughter feel so comfortable very professional I can’t say enough about how great it was they made this deal don’t get done and it was a brand new car took care of me from bumper to bumper made me feel very safe that it was gonna be a great car that I’m going to get and I couldn’t be happier and I will recommend them to everyone I can’t that is looking for a new vehicle

Chris was very easy to work with. No pressure to purchase, but helpful when needed. We have had good experiences with landmark in the past and it continues. It’s nice to find a local dealer we feel comfortable with.

It was very quick and they were very nice and professional I will be recommending and going back in the future

My previous car unfortunately broke down at the most inconvenient time and I was in need of a new one. I was helped by Jaime at the Landmark Cadillac dealership and everything went exceptionally well. She was able to find a car that matched exactly what I was looking for and for an affordable price. I really appreciate the awesome help that I was given!

Since we were buying our car from 300 miles away Chris had to be our eyes and ears. From lots of pics to a zoom meeting he did it all to assure us that this used car was exactly as described. Very easy to work with during these trying times.

I would like to thank Chris Davis and the Landmark team for making our new car purchase very easy & non stressful. Chris was wonderful to work with. If you are looking for a new car, go to Landmark Cadillac and ask for Chris Davis.

It was a good experience. I got the car I wanted and they really worked with me to get my payments where I needed. They even stayed late on a week day to close the deal. Five stars.

Our salesman Chris was very knowledgeable and easy going. It was a very fun experience. The whole team worked hard to get us the car we wanted. I will definitely buy my next vehicle from them!

My buying experience with Jeff Belcher was definitely 5 star - Jeff is an excellent salesperson. He can answer all your questions, he isn’t pushy and is a really nice guy! If you need a Cadillac, go to Landmark and ask for Jeff

Took my car in for service. Fairly good experience considering the car was acting up. One employee was not wearing a mask.

Landmark was an awesome experience I got my first car from them and I went back a year and half later and got my new car from them great place to deal with and DJ the car salesman was very nice respectful to me and my wife I am giving landmark and DJ an A GRADE For EXCELLENT For SURE

They made it easy and a great deal. Nice car and nice folks!

Working with Chris @landmark Cadillac was great. I high recommend seeing him for your next vehicle purchase.

Just had another kid. Went to look at cars and was helped by Irin French. He had us in a brand new car for an awesome price. We drove off the lot with our new car the same day in hours. Keeping your families safe one vehicle at a time # Irinman

I saw on their website that they had a used, 2019 Buick LaCrosse with low miles. Being that this vehicle was exactly what I was looking for including the color, I drove (35) miles with the intent to test drive it and quite possibly, purchase it. Once I got there, I was very disappointed to see that on the passenger side, the door looks like it was side swiped by a shopping cart which left very noticeable scratches on the door and passenger side mirror. There is also a dent in the area that is scratched. Once I saw that, I asked the sales person if there was any chance the dealer would fix it and was told no. I didn’t question that answer since I looked next to the Lacrosse and there was a white car with a cracked windshield which surprised me. One would think that they would at least replace the windshield before trying to resale a vehicle. It was then that I decided it was time to leave.I will add that I reviewed the Carfax and nowhere does it list any damage, any accidents, nothing on the Lacrosse.

Great service good selection good price very satisfied

We love our new Ford pick-up. The sales person, Carlos, was terrific. He didnt push us at all and he was a great listener of our needs and desires. We negotiated a great deal that we were pleased with. We would buy there again.

Patrick was great! He and the team at Landmark worked with me to not only find the right vehicle but also the best deal possible to get me in and driving as soon as possible. They are beyond professional, courteous and honest. I will definitely be returning when it comes time to purchase another vehicle.

The team at Landmark were super helpful and friendly! They were easy to work with and we love our new Jeep! Special thanks to Dave who took care of us!

Entire experience was great from start to end they made sure that the entire experience was the best situation for me. Can’t thank them enough for not being the typical salesman and force me into things it was great experience and will receive return business from me without a doubt.

Salesman and financing officer was very informative and patient. Answered all my questions thoroughly and in depth. I will definitely be back again!

My vehicle was not repaired the first time after sitting there for nearly 8 days, I wasnt offered a loaner or pick up or delivery for repair. Not satisfied.

I purchased a 2019 Cadillac XT5 and what a Fantastic salesman I had with Thomas Melton. He worked so hard for his customer to ensure I received EVERYTHING I asked for and more. He had quite the charming personality and conducted himself in such a professional manner without excessive pressure. I would highly recommend requesting Thomas for your next vehicle purchase. I truly enjoyed the experience!

The service that I received was excellent. My salesman Rob was great and answered all of my questions. I drove away in my “new to me” Lexus GS feeling like I was treated fairly. Thanks to all of the team that helped with my purchase. I highly recommend this dealership and especially my salesman Rob.-TJ

Excellent service, great rate and awesome customer service.

I have bad credit and couldnt get a car anywhere but chris davis was able to help me get financed it was a awsome experience i definitely give it 5 stars thanks chris Davis

Visit with the salesman Jeff. Honest guy, straight shooter

Irin was an amazing salesman!He LISTENED to me and Was kind about my situation!He did NOT push any sales either. He helped in a Calm friendly smiling way.Muchas Gracias

We had a great experience with Frank! He treated us like family and didn’t pressure us to make a decision. He even played with our 2 year old son while we were busy discussing warranty and financing options. It was our first purchase at a car dealership and we had a 5 star experience! We will definitely always come back for future car purchases!

Great service and easy to work with.. I left with the deal that I wanted not one they pushed on me. Probably the best car buying experience I have had to date. Would recommend to anyone in the market for a new car!

Great service! David Lane goes above and beyond to get you in a great vehicle at a great price that fits you. I recommend him to anyone that is looking for an honest sales man that does not hound you, but makes the expierience an enjoyable one. Thanks again David!

The service was honest and no one put pressure on you to choose a car! They are willing to work with you and are willing to put in the effort to give you the best deal possible! The environment was very friendly which i think helps a lot when going through the car buying process..I was not disappointed what so ever and would recommend them to anyone who asks!

Our experience at Landmark was definitely the best experience we have ever had. From Jason our salesman returning calls to helping through the entire process. And thats why you always do better at Landmark!!

I went in to purchase the 2018 Escalade that was priced at $65,775 after rebates & discounts. I test drove the vehicle and began the process of purchasing. Tony, the salesman, was great and understood why I was there. I told him that I had been keeping track of this particular truck since October of 19. I was excited that it was still there and in the price range that I was comfortable with. When he brought the figures back to me, the price of the truck was $79,990. So I asked what happened to the price listed on their website? He went to ask the GM and was told that the price was no longer $65k. Of course I asked for the GM and he told me the same thing. So I asked him, to be clear, tou are selling me a 2018 for the same price that you are selling the 2019s for? He said yes. I asked him how much sense does that make? He then said that he wouldnt even get $65 if he sold it at an auction. So why not sell it to me at the advertised internet price? He said he couldnt do that. I then pulled up pricing for 2018 Escalades and showed him that none of them were even close to $65k. He filled up my car with gas and said he was sorry. He couldnt do it. Needless to say I cant understand why he would not sale me the vehicle at the advertised price. I might have to pursue this further. I have snapshots of the advertised price.

These guys are unbelievable! They literally treat you like family and actually make the process of buying a car simple and enjoyable. Even if you think you cant buy a car because you cant afford a newer one or think you dont have the credit, theyll get it done and make it affordable. Dont go to a buy here pay here, come in and talk to these guys!

We bought our first Cadillac here in 2011. Our car had just got totaled and we were just looking and the salesman that waited on us was really understanding on what we were looking for and did not pressure us at all and said he had the right car for us and he was right. We bought an STS. We stopped back in on 10/9 to get a new battery for my wifes fob and were just looking at the CT6s and a different salesman came up and we talked for about 20 minutes and once again no pressure on trying to get us to buy a car. My wife and I highly recommend Landmark Cadillac. When we are looking for a new car we will go back.

I had an amazing salesperson who took the time over a 4 month period to find me the perfect car that fit into my budget. I had a wonderful experience. I would recommend them to any and all my friends and family!!!

Patrick and Sione were so friendly and helpful. They were professional, respectful, and kind. I highly recommend coming to these two if buying a used vehicle.

Worked with Ron Turner and was very pleased with his service! Very accommodating and went out of his way to help us out and get us a great deal on what we were looking for. Definitely recommend!

Sales Consultant, Carlo De Leon was one of the most courteous and professional salesman we’ve encountered. He was professional at all times and always considerate of our needs. He was very patient with us as we looked over several cars, not once pressuring us for a sale. Carlos made sure we got exactly what we were looking for and even helped us get a couple of rebates. The experience of buying a new car can be time consuming and overwhelming at times. I appreciate Carlos took the time to make us feel at ease about the whole experience. Landmark Auto Outlet definitely has an excellent salesman in Carlos. We look forward to purchasing future vehicles with him.

I just bought a used vehicle from them and I am more than pleased with the service. Ian and John helped me get into the perfect vehicle and I had a few issues with the car and they took care of everything! I will recommend them to all my family and friends. If looking for a new or used vehicle these are the guys to see!! Thanks again for everything!!

The guys there are great to deal with. Glenn and Maurice were awesome.

I was very happy with how everything went. I had been thinking for a while that I might want to trade but wasnt really sure where to go. My previous salesman in Macomb had retired. I was in Springfield on Saturday the 16th and decided to drive through your lot. Adam Koehler happened to be outside when I drove through, it was after 5 pm. and I stopped and he came over to my window and introduced himself. He ask me if I was interested in looking at anything. He showed me several things on the lot and ask me what I was really looking for. He was very easy to talk to and I gave him my number to call. He called the 1st of the week and said he had some things for me to look at. We just seemed to hit it off I really liked him before I knew it i was bringing home a car to test drive. I consider Adam my salesman he did a great job and Im very happy with my new Cadillac.

We informed them of our situation with finances and were reassured that theyd do what they could to help us. Waited for at least 5 hours to find out if we were approved and were told yes. Signed the papers and asked multiple times if we were all good before leaving the lot and were told yes. Now 2 weeks later were being told that the finance company didnt actually finance us for the vehicle and now weve been playing the waiting game with no updates to find out what we are to do. Im the actual owner of the vehicle on the papers but refuse to talk to me and continue to call the cosigner about the issues. I sincerely hope that the check that was wrote isnt cashed when the papers that were signed are obviously void now.

Great time people very nice always good ***** stars

I am glad to read so many people who have had good experiences at this dealer. Mine was not so good. I found a car through their website that I was very much looking to try to make a deal on. called and talked to a salesman and made an appointment. I printed the car history report from their website which showed no accident history, and also showed the car owned by them since 2012 after bought at auction. When I showed up and got ready to drive the car, A very nice, low mileage Lincoln MKZ, I was first surprised to find the car not even detailed. A lot of scraps and crumbs in the car and carpet. Then, I walked around and found the entire front end damaged all the way across and up into the hood from an accident. I asked the salesman when the accident happened and he acted like he knew nothing about it. Then I told him that seemed a little odd since the car had been in their possession since 2012. He acted like he didnt believe me till I showed him the history report I got from THEIR website. They were asking top market dollar for this vehicle, and their was no mention of an accident on the vehicle history report. A total waste of half a day for me, since I live an hour out of Springfield. Im afraid I would have a very difficult time trusting anyone on their sales staff after this experience.

We called to schedule an appointment to do warranty work and informed Bill that we were close to the warranty mileage limit,, at that time he assured us it would be ok to continue driving the car. Upon arrival at our scheduled appointment the car was 248 miles over the limit . Bill then informed me that it could not be covered under warranty and it would cost over $1200. Guess I should have gotten the first phone calls information in writing,, but a business is only as good as its word,, thanks Bill,, your a great guy, ill never buy another Cadillac again.

Great service. Very friendly. Will definitely recommend to others.

THX LANDMARK CADILLAC STAFF, SALESMAN TIM R. FOR MY 1ST TIME PRE-OWNERSHIP. After my former work car had brokedown. I came here in search of pre-owned vehicle. Upon test driving it I had noticed some problems with engine vibrations at stops. I also have a work detail needed since purchase? Got No further response to check on what it might be yet? I hope me and my young daughter will be safe driving about and the payments were not the best with the loan company I got through them I could COMPLETELY DROWN, after 6-7 successful monthly payments. My only hope is that i can Get into a better refinance payment plan not saying Im not GRATEFUL BC I AM but....Or else I may think this is: A WING AND. PRAYER CAR OF MY DREAMS? OhOh😳☝

Love this place. Took extra care and time to get me into a vehicle. And Dave Lane is an awesome sales associate. Thank you so much Landmark Auto

Always pleased by very accommodating staff and policies. I had owned practical vehicles for over 50 years. I promised myself that when I retired in 2003 I would treat myself to a Cadillac. Never had such personalized, no argument experience until I began dealing with Landmark Cadillac. Cant imagine depending on any other dealership again. Because of their treatment I am never inconvenienced or without top of the line transportation.

Doug was very helpful! He came in on his day off and worked hard to find me a vehicle that fit my needs. I am very satisfied with my experience at Landmark auto.

Have waited 3 weeks almost 4 to get my tires replaced under warranty

I worked with longtime Landmark Cadillac employee, Bud Wolfe, to lease my new passion red 2018 XT5. He is an incredible salesman. He knows all Cadillac vehicles like the back of his hand! He was conscientious about my budget and worked with the general manager, Nick Powell, to put together a deal I couldnt refuse! If youre looking for a Cadillac, make sure to ask for Bud! He will treat you right!

Since last summer, my husband and I have been looking to replace our 2011 Jeep Patriot. Ive been very attached to my car and nothing we looked at was worth giving up a vehicle I loved. When my husband gets bored on Sunday afternoon, he likes to drive around the various lots just looking. He spotted a Chevy Captiva in my favorite color--bright white! He wanted me to go look at it and I declined his invitation.Monday morning we were running errands (both retired) and he drove over to Landmark Auto Mart and pulled up next to a beauty. We met a very thorough salesman named Dallas that day, took a test drive and I knew we had found the car for me!To say that we were treated well is definitely an understatement. Every aspect of our experience was absolutely a pleasure. We got the trade amount we wanted and financing by Rob at 1.99% due to his work with a local credit union. He explained everything to us in understandable language. I totally recommend this store to anyone looking for a no pressure experience.My husband has been back and forth handling some details and hes always treated with respect. By the way, Bill Griffith, service manager, and I worked together in the past. I know his character and his work ethic. You can count on Bill!

Doug; thank you so much for making my recent car purchase so easy and a truly positive experience. It is not something I do often and frankly do not look forward to because of previous experiences. I know I am going to enjoy my new Cadillac SRX once I learn all the bells and whistles of this truly awsome vehicle. Will definitely recommend you to friends looking for a new vehicle. Hoping your holidays are blessed. Sincerely, Jeanne

Tim did a good job of getting the truck I needed

I bought a 2008 Chevy equinox from here recently and I absolutely love it! The staff was very friendly and inviting, as well as helpful. Doug Vandale helped me find this vehicle, I definitely recommend this dealership.

Need new headlight was in this morning already done and good....great service

Christ Davis was very good!!

SCAM ALERT!!!! I bought a car from them 3 months ago. Agreed and signed a contract for $8100 for a used car. 3 months later the car salesman, not the manager. Texted me and said I wasnt approved. And that I needed to send an additional $1000 to get approved. Or they would come get it. The police said the way they had said it was very threatening and criminal. Said it was a form of extortion. Come to find out the reason I was getting denied financing was because they changed the amount of the loan, adding an additional $3000 to the loan. Hoping I wouldnt notice.

Great service. Tiffany was fantastic. We went in for a test drive one day and decided to go home and think about our options. The next morning I was called by Tiffany to follow up on our experience and to make sure that we had her cell phone number.Needless to say, we went home with a car later on that day.

Carlos greeted me at the front door and shook my hand. We looked at a few cars but I decided on a car that was across the street. He brought it over we took for a test drive and I feel like I was given a fair deal after everything is said and done.

Great communication, very nice and professional personnel. Had a great experience buying my first car!

Chris went above and beyond to get me in the car I really wanted for a price I could afford.

Great experience!! Would definitely recommend Landmark! Thanks Carlos, we love our new van!

Everyone was great. I have done business with Landmark for years and this experience was as good as the rest.

Our sales consultant Nick was awesome; he truly made the experience comfortable. All individuals at the dealership showed interest and were personable.They were very patient with our family as we had young ones with us during the process.

Great Service!!! Had to make an emergency stop for service during our road trip. Bob and the service dept. save the day☺

Enjoyed every second with my time here. Got what i was looking for with no hassle. Rick fanning here is 100% great guy and will recomend him to anyone that is looking to buy a car. Really really helpful and honest about evrey car we looked at. Thank you guys at landmark so much

Landmark gave me good service

Customer service from the sales staff is always very helpful and welcoming. The service department always takes great care of my car.

I will never buy another car from these crooks again. The car was listed at one price then we sit down to talk numbers and they Jack up the price by a couple grand, they suck at communication the car was damaged during shipping so I was without the car for almost a month I had to constantly call the body shop for updates as the dealer wasnt even calling to say anything. I love the car but I would not recommend buying anything from this very unprofessional group, to think I was wanting to support local businesses...Never Again. Oh yea still waiting on my safeguard etch window ..Dont Buy Here!!!!

Great experience picking up a 16 Cadillac XTS with 15500 miles on it.