My family and I had a great experience with Sheehy Subaru Springfield when buying our new Subaru Ascent. Sajjad was incredibly patient with us with kids in tow, and while we needed time to consider things, he provided lots of information with no pressure. He and the general manager Chris Barr worked over the next day, staying late to accommodate my schedule, to work through things, and compromised on the car deal itself. I appreciate their flexibility, honesty and patience with me and my family throughout the process (and were really enjoying the car!)

Jocelyn at the service desk was fantastic. My Subaru had several issues in the last 6 months resulting in several thousand of repairs. I love my car and the most recent repair, she took the time to hassle management to eventually get it written off free of charge. During this year specifically it was a lifesaver. So thank you Jocelyn.

Their service department is very sketchy, Im not sure about sales. They will claim warranty from SUBARU then tell you it was discount they give. I repaired my outback for 3 issues including key stuck after put on park. They told me they gave me DISCOUNT on each of the 3 issues (they literally wrote on a piece of paper how much discount they gave on each issue). I received a mail from SUBARU now the repairing of key stuck can be reimbursed, so I found out the receipt trying to filed reimbursement. I realized on the invoice, they did not give any discount, instead they claimed warranty from SUBARU to repair the key stuck issue. They knew they could claim warranty on the issue, but they lied to me saying that they gave me discount on each of the 3 issues.

We just moved to Alexandria, VA and this dealership is by far the best I have encountered since I bought my Subaru in 2017. Amazing service, very professional and responsive. I would highly recommend Sheehy. Thank you!

I love the service department. I’ve been here twice with my 2015 Subaru, about 2 years ago for 30k mile preventative maintenance and recently for a minor recall and a concern about how my engine was idling. They quoted me a price for the diagnostic (which was 1/3 the cost of the other mechanic I called) so I took my car in. Turns out my car just needed some kind of electronic update so they charged me nothing! Every single person I met in the service department was very friendly and helpful. There was no pressure to buy extra services, they only thing they mentioned is that I should get new tires soon and offered a quote. I turned down the quote and they didn’t push the issue at all.

We just bought our second Subaru today from Sheehy. Albi worked with us again and like last time he is calm, responsive presence. He is super helpful and we appreciate his no pressure approach. We worked with Lisa in finance for the first time and she is a hoot. She explained all of our warranty and service options very thoroughly. We had fun chatting with Lisa and Albi during the process.

Our daughter bought her first car and it was the usual tiresome event but they worked hard to get her into a vehicle of HER CHOICE!! Shabir was very patient and super helpful during this process. Lisa was phenomenal!!! Best thing is we have a very happy daughter with a beautiful car!!! We must also say a huge thank you to General manager Chris who stayed with us and his crew to ensure that this experience was worthwhile!!! Awesome job guys!!!!

I honestly dont write bad reviews but I feel it is necessary after my visit to Sheehy Springfields Service Department.I took my car to them because my powerlocks were not working on all but one door. Before I went in for my appointment I did research of possible causes and after speaking with a few mechanics on the phone decided to take it to this dealership. The Service Advisor I spoke to on the phone was kind, knowledgeable but when I came in for my appointment I had a different service rep. I waited at the shop for HOURS while they did the diagnostic and the complentary multi-point inspection that I really didnt want. The results of which were expensive repairs being needed.I decided to get a 2nd and 3rd opinion before moving forward and found that of the 3 things they said needed to be fixed on the car only one actually really needed to be repaired and one was HIGHLY exaggerated even after I asked that they double check that it wasnt the BCM.They said they put the car on the reader and determined I needed 3 actuators replaced which was $1500. I took it to a different dealership after getting a 2nd and 3rd opinion which both found the codes to read there was an issue with the BCM like I asked Sheehy to look at.The 2nd dealership ACTUALLY read the code and found it was a short in 1 wire in one of the rear actuators and the repairs would be under 700 bucks. I have had the repair done at the Beyer Subaru and all my locks are working perfectly fine.I dont trust the service department at Sheehy Subaru in Springfield I know a lot of reviews state otherwise but this is my experience. I wasted money and time at Sheehy getting in inaccurate diagnostic and some lies about other repairs that needed to be done.

Out of no where, when my 2018 Crosstrek started blowing out white smoke of the exhaust when I started my vehicle, I brought it in. I was on a tight schedule for the day and Ramon was quick to get a tech on it right away. Although the diagnostics revealed nothing was wrong with it, I appreciated the time and effort Ramon put in to get everything done to ensure it was safe to drive back home, and within the tight schedule I explained that I was on. He understood my concerns and was really reassuring that everything with the car was okay. Hopefully the issue doesnt happen again, but if it does I will be bringing it back here just because of the type of care they showed me. Thank you, Ramon.

Just wanted to thank Chris LaPorte for all his efforts with regards to purchasing our second Forester Touring.You made the process as easy as could be expected from the order, to the trade-in, to the delivery. Thanks for the reminder about the coupon from Subaru and for having all the paperwork ready to go, respecting both our time and loyalty. You are our trusted Subaru partner and well only buy through you as long as you are selling Subaru’s.

My car broke down and I was forced to get a new car quick, Everyone was so incredibly nice except for the actual sales rep we had, If we werent in such a bind and needed a car that day we would have asked for someone else. The salesperson literally chuckled at our budget when he asked.However Lizzie in the finance department was AMAZING and helped us out so much, she answered all our first time car buyer questions and made sure we got a good deal

I purchased a vehicle from Albi last week and LOVED working with him. Albi had the car ready for test drive and was very knowledgeable and responsive to our needs. Super easy working with him overall. I would highly recommend working with Albi!

Plain and simple, the Sheehy service team is exceptional. I have had the opportunity to be helped by many members of the service team and appreciate their professionalism, communication, and transparency. Notably, Jocelyn, Trevor, and Jonah were all stand-outs on various occasions for their responsiveness/clear communication and positive service oriented demeanors. I will absolutely continue to have my car serviced by Sheehy and look forward to my next purchase with them as well!

We were treated with respect and shown the vehicle we wanted to see.

I had a great experience working with Chris LaPorte to purchase my new Subaru Crosstrek! He was welcoming from the start and great at explaining all the features and differences between models. He always took his time working with me, and never made me feel rushed or pressured. Since my previous car was flooded and deemed a total loss by insurance, he even helped give me tips and explained what to expect with the insurance process. Though this was a really stressful time for me to get a new car (the situation of my old car being flooded combined with the microchip/car shortage), Chris made everything work out perfectly and i couldnt be happier with my new car!

We visited springfield Subaru dealer just to see what was available. Tony the sales rep and Chris the manager were outstanding trying to understand our needs and what would work best for our family. They were great listeners and patient through the entire process. We purchased a new outback and greatly appreciated their efforts to address our concerns and ensure the process was efficient! Thanks again Tony and Chris!

Sheehy Subaru was outstanding! If I could give them another star I would. If you are in the market to purchase a vehicle you should buy it from Sheehy. I totaled my car and have spent the last two weeks doing something I absolutely dread— car shopping. I’ve been to and called over 8 dealerships and had miserable experiences at some. I was feeling close to defeated when I called Sheehy. I live over two and a half hours away, and over the phone they made me a deal very much worth my drive. They weren’t mean or belittling in their negotiating. When I got there they stuck to their word and delivered on everything agreed upon. They were never overly pushy, they never tried forcing anything, and they remained a wonderfully calm, and relaxed environment— especially for a dealership on a Saturday. I was in and out quickly because they knew I had a long drive back. Sheehy Subaru is filled with wonderful people, and if you are in the market for a Subaru they are definitely worth the drive no matter how near or far you live.

BUYER BEWARE! DO NOT GO HERE! Sold a car that was 2yrs old certified pre inspected pre approved used vehicle. !. Live in MD. Didnt pass md inspection. Bad tire, wipers bad, no cats.(which is against the law in V.A for a dealer to do.). Which they took advantage of my son and talked him into swapping a stock muffler system to pass inspection and then put the straight pipe back on still without cats. which is against the law. The loan officer Mohammad screwed him by sneaking a vip package which he clearly said he was GIVING my son. He also snuck an easy care pkg that my son did not ask for, He did not even give us any info on it, Nor didnt know we had it until the car was in an accident, Where the gap informed us that they were not paying for that. We explicitly told Mohammad that we wanted ONLY GAP ins. Total packages was over $3000. added to loan and not covered by gap or be cancelled if added into loan. Unfortunately the car was totaled 3 months later the second week of Aug. We are still waiting for them to cancel and refund the bank to payoff the loan . Very shady people! We will be contacting the BBB. For Fraud and no payoff statement from them on packages.

I recently moved to the area and needed to bring in my vehicle due to a recall and to get the oil changed. The woman who scheduled the appointment on the phone couldn’t have been nicer. When I arrived for the service appointment, they went over the services being done, the cost, and provided a loaner car for me to drive until it was completed. Great customer service at this location!

I came here last second because they’re one of the subaru dealers that are open until 6:20pm for oil services. Phi was my service advisor and he was pretty great to work with! all said and done i waited about 40 minutes or less. i will be heading back and making it my local dealership for services. 10/10 would recommend

Wonderful service. Mr Baba and The team worked well together to give us what we were looking for, thank you all!

In March we bought a cat here and thanks to Chris La Port was a very easy way to shop they gave me a price to compare with other dealers near by and Chris gave me the lower price and it was what he said by email. We went there choose the color and from there sign papers and one month later I got my plates to my house everything went smooth. No extra cost

I bought my recently-purchased 2019 Crosstrek into Sheehy for service - my service advisor was Jocelyn. She was very professional and efficient, and my vehicle was done in an appropriate amount of time. I discovered some damage to my vehicle that occurred while the vehicle was in the shop. Jocelyn worked to rectify the issue and ensure that I was satisfied. I was very pleased with the outcome, and am grateful for her and the management team at Sheehy being willing to go the extra mile to resolve the issue with my vehicle.

Hoang our salesman was great. He explained the features of the car and answered all our questions after test driving it. When we told him we had another appointment at Toyota, he said he knew this was a big purchase and you need to be sure. We did come back and purchase the Forester and have no regrets.

They make buying easy. After that they don’t seem to care at all. Trying for almost a year to cancel warranty, including during free trial period. No response to emails, phone messages, including those to the manager. Went to showroom as well. Got partial credit a month after demanding to speak with someone while in the showroom (angry customers aren’t good for business), but still have yet to actually speak with someone or even get an email reply from finance department.Update - I have tried 4 times to reach out to the general manager over the last two weeks, and have left two messages with no response. (This morning when I called again the mailbox was apparently full.) I have been polite and more than patient. So disappointing.

Chris LaPorte gave us excellent service buying our new car. He was friendly, professional and very knowledgeable. It all went quickly and we got exactly what we wanted. We love our car! Thanks, Chris!

I couldnt be more happy! I walked in yesterday never expecting to walk out in a 2018 outback but I did! My sales rep Chris was extremely helpful, patient and honest throughout the whole process and Lizzy in finance went to bat for me with the lenders scoring me an excellent rate. Both of them went and above and beyond and im forever grateful for it. Im so excited to be in my dream car and a part of the subaru family finally!

This is our 3rd purchase from Sheehy, each one has improved since our first. Well put together team and great people to work with. Thank you Demario for helping us with our families most recent purchase!

Sheehy saved my day! Husband and I were driving from PA to SC and my car broke down 15 miles away from them at 9am in a Wawa parking lot, on a Saturday, holiday weekend. We were completely stranded in a state that we knew nothing about! After 2 tow companies cancelled on us due to how busy they both were we finally found a 3rd that was willing to help. We got my car to Sheehey at 230pm, btw they close at 4pm. Ramon and his techs looked over my car and found a temporary solution within 1 hour so that we could continue our trip and fix my car once we got back home. I could not have been more thankful. I was so upset about the entire day and scared about being stranded in VA, and they made everything better for us so quickly. Thank you so much.

Excellent service and really nice personal, and great cars as well.. 💪

This was our first time buying a car entirely online! We got a fair price and the process was easy. Shabir was a great salesperson to work with: straightforward, efficient, and low-pressure. We will recommend Sheehy to family and friends.

Worked with Jay A. to purchase a used 2017 Outback Touring. Car had 50k mileage and was priced very well. Car has been running in peak condition for over two weeks now and I love it!Jay went above and beyond. I would highly recommend working with Jay if you live in the Virginia/DC area and are considering a Subaru.

Chris La Porte came to the phone when I called to ask a simple question about a specific vehicle color from another dealership. He won me over immediately and the next day, he spent all afternoon helping me and my husband and we walked away with a fantastic Subaru. He cut through all the sales stuff that drives me crazy and answered honestly, all my numbers questions. I would strongly recommend finding him if you are looking for aSubaru, you wont be disappointed. I would recommend Sheehy to anybody searching for new or used vehicle. This was our first Subaru and I didnt think I could be converted away from the Chevy brand. The finance part was FUN, did I say that, yes, actually fun, I though Adam was amazing and he tolerated and smiled through my one million questions.

Car buying experience was a little hairy, but service department is always a good time. Ramon or Jocelyn always take care if me.

Love Chris La Porte! He is professional and super helpful. Judging from my experience:1. He is honest with pricing, always trying different ways to get the price down to meet our expectation;2. He honored all the promises he made to us, including the agreed price over the phone and things like adding rubber mats as gift for our purchase, arranging a re-cleaning to the new car before the pickup;3. He is efficient and caring. Didn’t take us too long to get all the job done and taught us how to use the features in a detailed manner after the purchase.Highly recommend this place and Chris for Subaru purchasing!

Messaged Sheehy Subaru on a Saturday morning, asking if they had a certain car available. They were very responsive, and had the exact car I wanted in stock. Only took a few hours from start to finish to get the entire process done! Best of all, I was traveling out of state and the purchase was very smooth, and they were able to transfer my out of state plates. Everyone I worked with was kind and respectful. My family has bought several cars from Sheehy since the 90s, and weve always had a pleasant experience. I felt confident buying from Sheehy. Thanks!

On 06/11/2021 we Traded in our vehicle for an Ascent. They told us the old loan would be paid off within 7-10 business days. With the current date as of 7/19/2021, we are still paying for 2 vehicles and 1 is in property of sheehy Subaru. Tried talking to Chris Barr and Mohammed Ali(?) and have received the worst customer service/attitude when dealing with their team. There was no “I apologize for the inconvenience” or “let me look into this and get back to you ASAP”. I had to ask them to call me back once they heard something. Still waiting for an apology or some sort of acknowledgment of their mistake but I guess they don’t care about their customers after you sign the papers.

My partner and I recently bought a 2020 Crosstrek from this dealership. Our salesperson, Shabir, was very professional and helpful. He answered any and all questions we had in a very professional and polite manner. He was great to work with. The financing person was also extremely helpful. I’ve never had a financing person at a dealership explain the financing options in such comprehensible terms.

Trevor is hands down the best service writer that I have ever worked with at a card dealership. His team quickly diagnosed by Forester on a Saturday afternoon, and took care of my repairs in a timely manner while looking after my best interest. He is customer focused and Ill continue to return to Sheehy Subaru in the future because of him.

Buying a car during a pandemic seemed a little scary, but the whole process was safe, quick and easy. This is my first Subaru, and Sheehy made this such an easy car buying experience. Dul Ganchimeg was great! He got me a quote on the car I wanted, plus a solid quote on my trade in all using text and email. Went for a test drive;everything was clean and the staff was great with keeping customers safe. There was never any pressure to upgrade or buy something i didnt want or need. I would definitely recommend Sheehy to anyone looking for a solid, easy experience.

Jay Adorno, sales consultant, went above and beyond. Would absolutely recommend him. We called asking if he could help us buy a car in WA State (going there) and that we didn’t want to waste his time if not. He was so kind and said no but he would happily talk to us about the car, show us features and pricing, and let us test drive. So nice and professional. Thanks Jay for going above and beyond.

This is where I bought my Subaru Forester and where I have it serviced. Their service department is top-notch, keeping my Subaru in excellent condition.

We had some bumps in the road along the way but thanks to the staff they were able to get us to the finish line. My wife, daughter and i are so appreciative for all the time and effort that they put in. We would love to thank Lisa (aka Superwoman) for everything for Above and beyond the call of duty in this first time car buyer our DAUGHTER. Thank you so much. Special thanks to Shabir for such a wonderful job!!! Well be back again and again and again. Please accept our gratitude for your looking out for Baileigh in the most patient way.👍👍👍👍

I apologize for not leaving a longer review: we had a wonderful buying experience when purchasing my dream car, a new outback!! Adam was absolutely wonderful and we are lucky to have worked with him on this purchase and our last Subaru purchase in 2015. Shabir was also wonderful to work with, he took time to walk me through the vehicle accessories and was just very pleasant to work with in general. The general sales manager was polite and professional and took time to introduce himself and made sure I had his card too. I am shocked that there are anything other than 5 stars, as we have had two 5 star purchases (2015 & 2021) with sheehy Subaru! Thank you again!

I went for a car part and the staff was friendly and helpful.

Absolute amazing experience today. I had eyed the car I wanted and at 20 total minutes on the phone we were only off 300 dollars on the price!Got here and they gave me the keys and told me to take it for an unsupervised spin. They were very insistent on this, which was a very good first impression.After I came back they walked me through all the options (cash vs loan vs lease) and I never felt pressured. This was by far one of the Top 3 out of many car purchases I’ve ever made.Great organization to include my salesman Adam (see card below) and Kevin, the used car manager.Don’t hesitate to come down here and experience Class A treatment and no back and forth numbers games. 👍🏼👍🏼

1-I had the best ever experience purchasing my Jetta 2020 at Sheehy Springfield. Sami is one the most professional, knowledgable and polite sales agents, I have met. He is not pushy, gives you plenty of of time and finally leaves to you to decide. I had a wonderful experience and I highly recommend him!2-When it comes to finance Afshin Javadi is the best. He was so welcoming and nice. He explains you the every sing of financing steps in a best way he could and at the end you would have a very clear and holistic understanding of the whole procedure even if you are not good with numbers. I am sure you will enjoy your business with him as I did!

First time here.Showroom is clean and organized, Sales staff polite, accomodating, and professional.

This was our first time buying a Subaru vehicle. We were impressed with the customer services specially the two sales consultants at Sheehy Subaru Springfield Shabir Baba and Mohamed Ameyar. They were very patient to explain the functions of the car and willing to take their time throughout the entire process. We are satisfied with their friendly and professional services and hope Subaru will earn our trust with the cars performance. Another service I was impressed because they setup the appointment to have someone explaining how to use the technology features in person in two weeks after we have some hands on experience with the car. This is very helpful for us. Excellent staffs!

Just seem to work very slow for a oil change. I’ve been here for a hour and 20 mins. I live all the way in Columbia Maryland and theres only two Sheehy Subarus around my way and both is a hour and 10 mins. I came to this one because this is where I bought my car from and I think I heard one of the repair reps say after I asked how much long. That people are being impatient today. Well sorry if I am but there is Virginia/Maryland heavy traffic. Sorry if I’m being a little impatient.

This is my 2nd Subaru from Sheehy Subaru of Springfield. They have such great service and selection. Very customer focused. I first worked with Adam, who was excellent, and recently worked with Shabir Baba, was so equally excellent but also so speedy and respectful of our time - he was genuinely concerned with us enjoying the experience and car. We got a Crosstrek the first time and now the Forester and LOVE it. Would definitely recommend this dealership and the staff!

Awesome customer service from every department - from sales to financing! They were not overbearing and allowed me to review vehicles and complete my car purchasing process with ease! Thank you Jay, Mohamed, and Adam, as well as the rest of the team!

Low inventory but great employees!

The experience and customer service I receive each time at Sheehy Subaru at both the service department and on the showroom floor is phenomenal. I have been bringing in my Impreza here for maintenance and Cee always remembers me and greets me each time. When it was time to trade in for a WRX, Shabir & Mohammad were an excellent aid and made the whole process friendly and easy! Great staff, very respectful, I’d recommend going here first before any other dealership!

Great place, great service. Lots of room to relax.

I wouldnt recommend buying a car here, the finance name Mohammed is very unprofessional, wouldnt give me the price that was posted Oline and then try to screw me on my interest rate try to tell me he was giving me a deal when he wasnt the numbers never added up and never submitted the paper work that needed to be sent just because they wanted me to use sheehy bank

They are pricey. Also tried to sell me a cabin filter change on a NEW filter. The filter was obviously pure white but had a few pine needles in it. They always try to sell additional items. When I asked about an air filter, they wanted a hole bunch of money to change it. I know what an air filter cost and how much time it takes to change it. I will do it myself for the price they were asking. Wake up, covid is challenging all dealerships and car owners with no jobs. Have a heart.

Would definitely recommend working with Dul for your next Subaru! He was knowledgeable, low pressure & followed through on commitments. Awesome experience.

Hoang Nguyen did a wonderful job! Just the right amount of interaction. All the information I needed to make a good decision... but none of the pressure.I got the car I needed for the next phase of my life at a great price.Thanks to Chris Barr and his team.

Ive been coming to this dealer since I purchased my Subaru from a sister dealership (Sheehy Nissan) just over ten years ago. The quality of service is top notch and their team in the service and parts department is great. The technicians that I have spoken to have been excellent as well. I regularly work with Trevor while having my vehicle serviced and most recently was assisted by Jocelyn. Both great service representatives. Just a well rounded and Subaru enthusiast friendly dealership.

My wife and I recently bought a certified pre-owned Subaru Outback 2.5i from Sheehy. The experience was a good one. Chris LaPorte took good care of us, answered all of our questions very professionally and personably right up through the final purchase. His knowledge of the vehicle and high level of customer service made the experience of buying the car stress-free. We got the car we wanted at a fair price and also took the time to help us become familiar with the car before we drove it off the lot.

Michael Meadows was so personable, patient and helpful even while I was not an easy customer. He stayed late to help me finalize my purchase as well as Sara in financing and the sales manager. I chose to stay and work with him on a vehicle because of his work ethic and I would again. So ask for Mr Meadows. You will be pleased.

Brought my car in for an oil change. Was told there was a front cover leak. They repaired it. Next oil change they told me there was still a minor front cover leak. I brought it to another company and was told Ford did a poor repair of the front cover leak and that any reputable company would repair an existing issue they repaired a short time ago. Ford is not willing to do that, but instead charge $2,500 for this minor front cover leak. In 2 years I will in the market for a new larger car, but will not buy it from Ford.

I have owned 3 Subaru car and have been Subaru Ambassador for 8 years. I generally fix and service my car myself or at my friend’s shop. Last Saturday I needed a quick and simple service done, so I went to Sheehy Subaru in Springfield. I came in and requested manual transmission oil, as well as rear differential oil replaced. I got quoted 250$ for the entire job.I gave my keys to a Service Rep, but she barely got my car to the garage door stalling out 3 times, and in the end asked me to take it in myself.The mechanic did a multi-point inspection. Before I share my concerns, I want to mention that the day before I had a multi-point inspection done, as well as alignment and new tires installed. The technician found no issues.Sheehy Subaru Service had a different take on it, which I was skeptical about.1. Service rep told me that my control arm bushing was torn. She retracted the statement after I told her about the recent inspection.(Mind you, they said it would cost me 660$ plus 150$ for another alignment)2. They told me that rear third break light was out, it wasn’t out I checked it myself right after I left the dealer.3. The mechanic replaced the transmission oil, but did not replace rear diff oil. They, however, charged me the full amount of 220$. I looked at the paperwork only after I got home: There was no mentioning of rear diff oil replacement.The Parts section of paperwork only mentioned 3 bottles of 75w90 and a gasket. Subaru manual clearly states that 5-speed manual transmission cars need 3.7 quarts and 0.8 for rear diffs. Lets do the math-that’s approximately 5 bottles. I called the service rep wondering why I was charged the full price but only half of the service was done. The answers were really unclear and what she was saying was not reflected in the paperwork.I drove back home, left the car in garage overnight. Next morning I noticed a puddle on the ground. I checked under the car and found out that transmission dip stick wasn’t all the way in, which caused oil splashing around when i was driving. Upon my request half of the labor was refunded to me. Bottom Line - one would expect a different level of service at a specialized Subaru shop.

Great experience from the whole team. Ask for Mr. Kobe. Hell take care of you.

Adam Edwards was amazing to deal with. He worked with us to make sure we were happy with our car purchase and really went the extra mile.

When looking for a car, I went to so many dealerships, and this one was by far the best! They were so friendly and eager to help. At so many other dealerships, we were left waiting and felt like they were trying to take advantage of us. At Sheehy Subaru of Springfield, they were very quick and really did their best to assist us. They got us a great deal, and purchasing it was such a pleasant experience. Cannot recommend enough!

This dealer advertise cars that are not available and they are rude to customers. I will never set a foot on this dealer specially if you have to deal with Chris the sales manager a rude man. do yourself a favor DO NOT GO TO THIS DEALER..

These guys are good. Yeah youre probably paying a little more to go through the dealership, but they do good work and are very friendly. Never had any issues. Even ask about family members everytime I come in.

Great service. Bought a used 2017 Outback from the dealership and have had issues with the trunk malfunctioning. Everytime the dealership was quick to help without being sneaky and trying to sneak in a charges of some sort :) I had bad experiences at other dealerships do this. I plan on having Sheehy Subaru of Springfield do the maintenance on my vehicle and trust them. They are very nice and listen to you. We were helped by a gentleman named Trevor.

HIGHLY RECOMMENDED! This was the easiest car purchase ever. We came here and were greeted by Albi who we ended up purchasing the car through. He was very kind and professional from the start. Albi valued our time and most importantly listened to us on what we wanted. He was very straightforward and gave us his best offer right away. We then went to the financing office and usually those offices are a nightmare but not at this dealership! Adam Edwards was our financing manager and we were able to finance and walk out of his office within 10 minutes. He was so helpful and listened to us and didnt try and waste our time. He was very professional. Special thanks to Dul Ganchimeg, Chris Barr, Adam Edwards, and of course Albi! You guys are all very professional and gave us a great experience. If you want a headache free car buying experience then shop here. Youll be confident in knowing that you received the best possible deal and you wont waste time. Make sure to visit the dealership in person because we got a deal on our car that was well below the internet price we saw before we visited them.

Bought a new car from this place. Had a great experience, excellent customer service.

From the moment I sat down with Mr. Albi Sadikaj (sales person), to receiving information about price totals with Mr. Chris Bar (sales manager), and signing documents with Mr. Mohammad Ali (Finance not the boxer) - there was excellent customer service. I have bought several cars over the years, and this was by far, the most effective service. All of their personalities and dealership technology made the process of purchasing a new vehicle light and easy.

Worried about need for oil change without contact. Took the car in to check and it was taken care of immediately while I waited outside. Advisor Cee was very efficient.

I just purchased my first Subaru from Chris La Porte at Sheehy and I love it!! I was in and out faster than I’ve ever been when I’ve purchased a car. They were even able to get me a lower interest rate than my credit union. Chris was awesome to work with! Very knowledgeable and didn’t pressure me in any way. It was a wonderful experience!

From their first email response, to arriving at the dealership, I knew Sheehy Subaru was taking this interaction seriously. Hoang, Lizzie, and the manager Chris Barr were exceptional hosts. They explained every aspect of the transaction, and answered every question we had. I have no hesitation recommending Sheehy Subaru of Springfield to anyone in the market for a new car. By the way, the 2020 Subaru Forester Touring is incredible.

I had an amazing time purchasing a car at Sheehy Subaru! Hoang Nguyen and Chris LaPorte were amazing. They made my wife feel so comfortable and we couldn’t be happier with our new Outback. Thanks for all that you do!

Chris LaPorte at Sheehy Subaru is the best salesman ever! This is our second purchase from him and he’s by FAR the most responsive and honest salesman in the business!!! Trustworthy, knows every single detail of his Subarus, lightening-quick with all communication: we’ll buy all our future cars from him. Period.

Sales manager was so rude towards customers and since i am new to subaru cars,i went for a test drive and sales manager was forcing to buy a car without providing proper quote for new and pre owned cars and said to look for online for prices details,if it is there in online why should I come to showroom? and not responded properly and playing tricks to confuse the customers and i never ever going to buy a car from this sheehy subrau of Springfield dealer. Actually i can give 0 star rating, infact negative stars 🌟 for the way of treating customers and i dont know how he is behaving with other customers. Worst, worst and worst

Worst experience ever dealing with a dealership. Would not recommend to family or friends and would never deal with these guys ever again.

Elie Gerdak is great! He was able to get me into my dream car and provided excellent customer service. Elie is a true professional and advised me to make sure I was making the best decision possible.The rest of the team at this location provide the same level of support throughout the process; Chris Barr, Tom Reber, Chris LaPorte, Kevin Krasznay, Mohammad Ali.

We had been looking to get a new Subaru for my sister and had gone to almost every Subaru dealership in the area but the best experience we had was at the Sheehy Subaru in Springfield and with our sales person Samim who helped us with the purchase and made sure that we got everything we were looking for with an amazing price and no headache! He has been one of the most helpful car sales person we have met the buying process. The rest of the staff were very welcoming and helpful in the buying process. The finance manger Mohammad Ali was also very helpful And pleasant to work with. Defiantly recommend this location to anyone interested in buying a Subaru.

I recently bought a new Subaru WRX Premium at Sheehy Subaru, Hoang Nguyen was the salesman, and he was SUPER! He made the negotiating process easy, quick, and painless. He was very professional, friendly, and a delight to deal with. Ive bought many cars over the years, but this was the best car buying experience yet. The finance manager, Mohammed, was also very professional, efficient, and friendly. I highly this dealership to anyone looking for a new or used car.

No one touches my car other than Sheehy. Great bunch of people both in Sales and Services.

Sheehy Subaru’s at-home buying process was quick and stress free. Chris La Porte provided exceptional service, and never made me feel rushed or pressured. This is my first Subaru, and Chris alleviated all my nervousness about leaving Toyota behind by showing me the amazing safety features. The next time my friends and family are in the market for a car, I will definitely be referring them to Chris.

I purchased my 2018 Subaru Crosstrek in January. I initially was going to buy from another dealership, but the salesman wasn’t on point. It took him too long to follow up with me. After getting frustrated, I sought another dealer and was contacted by Chris. Chris was a breath of fresh air.After my initial contact and exchange of contact info, I had access to Chris even when he was off! I didn’t know he was off, but he responded to my calls and texts anyway.The icing on the cake came once the car arrived and it was time to get financing, Chris was on the phone with me to ensure that I got the best rate. In fact, he was instrumental in me getting a lower rate than originally quoted by my lender.I will recommend Chris to all of my friends and family.Chris is a genuinely nice guy and an amazing salesman, I can’t thank you enough.Tanya Wilson2018 Subaru Crosstrek

Just had a great experience today as we purchased our new CrossTrek! Chris was very personable and helpful in finding the right car for us without the usual pressure and haggling experienced at dealers. We told him what we were looking for, and he got it right on the nose, if not better. Id recommend anyone who is looking for great service and a great car, go to Subaru and ask for Chris.

Tarik was awesome. Went out of his way to help me put my car back together. Really appreciated his time.

The absolute best place to shop for a used Subaru. We went to several places and no one would give my son the time of day since he was shopping for a used vehicle. Elie G. was helpful, knowledgeable, and patient - everything you needed in helping your son buy his first car. Hes had it for a while now, still loves it, thinks it was a perfect selection, and remembers the great experience he had at Springfield Subaru. If you need help, make sure you ask for Elie Gerdak!

The finance manager Elizabeth Grammer was one of the most unprofessional, deceiving Subaru employees I have ever met. She suggested that my son qualified for the recent grad VIP program with the interest rate of 1.4. When we got to the final price paperwork we noticed the agreed price of the vehicle had increased by $6,000. We began to question this and were very confused as everything had been pleasurable and smooth sailing to this point. Elizabeth started to get agitated and basically said the cost increase was for the VIP program. She led us to believe it was recent grad promotion not an upgraded add on package. We then told her no, we want the agreed price at the advertised rates. Her attitude became abrupt, nasty and very aggressive, where she was literally hitting the glass so hard I thought it was going to break. What a great way to treat your customers who just brought a brand new car from you. If it wasn’t for the experience with the salesman we would have walked out the door. I do not have a problem with trying to upsale add on packages to customers, but be honest in how you present them and if they decline be professional about it.

Jocelyn in the service department is excellent. She provided fantastic customer service, as she is respectful, kind, and timely. Can’t speak highly enough of her, and Sheehy Subaru.

Made quick work of my issues. In and out within an hour. Great, helpful staff.

AMAZING car buying experience! Chris La Porte, Chris Barr and Lisa Light were an absolute delight to work with and buy a car from. Chris La Porte was personable, knowledgeable and flexible. Chris provided all of the options for buying vs. leasing and never made me feel pressured or uncomfortable. I walked away feeling elated about my decision and felt that I was provided a good deal without all of the headache. I have done most of my previous car shopping and negotiating online in the past and Chris and Sheehy Subaru have now earned my future business by gaining my trust and confidence. I highly recommend Chris and Sheehy Subaru - you wont regret your decision!

Nice staff and selection

Ripped me off. $1350 for a 60k tune-up? Stohlman charges $700–$980. Sheehy told me the difference was because we do the spark plugs; they probably dont. Um, they do. And spark plugs dont cost $650. Tried to charge me $660 for the front control arm bushings, which I declined and which turned out to be completely fine. Go to Stohlman.

We highly recommend Sheehy Subaru of Springfield. Our sales representative was Shabir Baba and he was awesome, definitively a true professional and gentleman. He took his time to show us all the models of the Subaru Forester and with great patience he explained us every difference between them with no rush. Also we want to mention Chris Barr, the manager. He was also very kind and helpful in the process of closing the deal. Thank you again Shabir and Chris, you are the best!

I purchased a vehicle at Sheehy Subaru yesterday. I was very pleased with the service that I received from Adam Edwards. Adam was very knowledgeable about the vehicle and went above and beyond my expectations in patiently and clearly answering all of my many questions. Once my vehicle was prepped and ready for me to drive off the Sheehy lot, Adam came out to the vehicle with me and went over all of the necessary features on the vehicle so that I was comfortable driving it home after dark. I found the Sheehy showroom to be a comfortable place to do business and wait for my vehicle to be prepped. I would highly recommend Adam as someone who was excellent to work with and conduct business.

Trevor, the Service Manager, is outstanding. He has been sympathetic when Ive brought my Forester in for service during some very emotional times. The entire service staff is friendly and courteous. For these reasons, Ill go back to Sheehy Subaru Springfield even though it is not the closest dealership.

Outstanding service today! Out with the old, in with the new! Thank you, Chris LaPorte!!!

Probably the worst service. Advisor seemed lost in giving me price for two new keys then asks about how much it’s it to another advisor but 3200$ for new keys???? I work in this business and would never just guess on a price for a customer even if I didn’t know. Outrages price for something probably simple. But then calling A different dealer (Subaru of Alexandria) and quoting me 1300 along with a loner car for two weeks. Wow I guess Sheehy scams people that don’t know anything about cars.