My experience is different than others. It depends who served your needs. There was one person who did great just that he said I was going to get my $10.00 back even though I wanted the $50. Monthly plan not $60. He said I needed to come in for that which I did and he changed the story that I couldn’t get my $10 back I wish I could’ve recorded the conversation for sure. I had to call corporate to fix my issue if I said 50. It’s what I want nothing else. Also I noticed most of them are rude. I now pay online instead of going in person to avoid their attitude. Switching from Verizon to them is fine to be able to save$$ but the experience who u get to attend your needs is either good or not so good.

My question was answered, the issues with my phone was resolved. Excellent experience 👏👌

Customer service was very good, the girls at the counter were very knowledgeable and professional and on top of that they were able to save me money on my purchase

Love the store manager

Great Customer service, and willing to help sort out your phone issues.

Excellent service. The two young ladies are very knowledgeable and helped walk me through all of the current promotions they are offering. The location is very easy to find at a convenient spot right off of Boston Rd/ Route 20.I will absolutely come back to this location for all future cell phone needs.

The worse Metro ever! Worse experience of my life in there. The lady took over an hour trying to activate a new iPhone I bought and she failed. Also, got charged $26 for an activation fee which was never activated and never even got my money back. I went to the metro in west Springfield on river dale and it was only $15 to activate the phone and he only took 5 minutes to activate my phone and said it’s a simple process to activate a new phone!

Tiana helped us out by replacing my cracked screen protector! Very pleasant and excellent service!

The intake women so nice. The nurse was also wounderful. The doctor explain all to me to my understanding

Horrible customer service. I bought a new phone and the stylus was missing. The associate refused to replace it or provide me the managers information

Horrible. My box was already opened. Stylus was missing. They would not provide another one. I had the phone all of 10 minutes I was told that it must have fallen out....

Just stop to pay my bill they were very nice and quick

This is located attached to enterprise rent a car next to the kitchen place. The two young women inside were friendly and helpful.

Good customer service but it,s expensive

Lazy ppl never answer the phone, i cant find the place!

Went to pay my bill...sign says be back in 10 minutes m.. its been 15 makes no sense of ur open the should be someone working

Never answers the phone that is just out right not good for business

Location not too busy

Never answers phone.

Excellent whenever I go very attentive employees 👍 nothing negative to say.

Excellent attention and respecting all the distance measures.