I found the man behind the desk was pleasant and professional. He quoted a price and stuck to it. Repair took the amount of time he projected. Repaired my Moto g6, seems to be working great. I would recommend this repair shop
Happy with my experience here. Needed a new charger port, just a 10$ deposit to order the part, and it was fixed the day after the part came in. They also charged me less than they quoted me. The lobby is nice, comfortable place to wait for a repair. There were cookies and brownies....Wish I ate one. Will have to break my phone again.
Please dont go to this place, terrible service and bad actitude from the owner.Today my wife went to repair her Samsung Note 9 to change the broken display, when she went there to pick it up the mobile was miss configured, the s pen was not working and the reply of the technician was unprofessional come next day. He said it was not his problem and she should look for a solution for herself. She asked to get her broken screen back to take it with her, and he did not wanted to give it back. He started to scream, threated and curse her (bad words). She was asking for a professional service. When she left, he started to follow her on the street yelling and cursing her with terrible words.Right now she is at home crying and with a nervous crisis.
Un unprofessional talk to him in the phone and told him the problem with my phone told him the model he didnt change my usb port and he up the price. Plus he kept giving me an attitude. Never doing business with you again. Rather go to the mall and get my phone fixed also why do you need to know my pass code for my phone and my apple account to fix a charge port?
Great care. The customer service was incredible!!!! Definitely would recommend and will be going back in the future if my phone breaks lol!!!! The pricing is not to expensive very affordable.
Main guy that works there talked down to me the entire time. Not sure if it was misogyny or queerphobia but probably a combination of both. Wildly unprofessional. Battery life of the computer was promised to be 2-3 hours and is more like 45 minutes. Don’t shop here if you don’t want to spend hundred of dollars on a useless rectangle that crashes all the time.
I cracked my phone the day before and got it fixed the next day in an hour! Completely awesome and the quote was a great price for it! Definitely recommend this place!
Although the shop is pleasant, the two phones I had repaired did have problems within one week. The Google pixel 3a screen was not level and cracked from the raised area with normal use. The Apple SE screen had glue extruded from the side and the touch sensors malfunction causing Apps to open randomly. After trying to call and text for assistance and being ignored, I decided to look elsewhere. Sadly, the Apple and Google authorized sites will not touch the phones now that they have been worked on by a non-authorized shop. Lesson learned.
Great place to go fix and buy phones. They even took my trade in for more than I thought I could get
Fast with alot of experience, was in an out when no one else could do the job
Ive been buying his products for a few years now they are good laptops. Even when my computer died on me after only having it a month he fixed it and got it back running . Definitely check out phyx device repair !
The are the bestWent for a phone fix and they were on time and did a great job
They replaced a shattered iphone screen for my granddaughter, while she waited. They were nice, professional, and did a beautiful job.When asked about replacing a Note 10 plus screen, they were honest, and said the phone was too expensive for them to try to mess with.So rather than attempting to repair something out of their comfort zone, they passed up on just trying to make the money. I like that.
Need a new headphone jack in a Galaxy Note 8. Finished in the time predicted and cost what previously quoted. No complaints.
Good quality and super professional... quick and fast service
Best job fixing phones for the whole family. They are our new go to people!!
Its a great place to get your iPhone fixed
Everyone was very helpful and very fast. I definitely recommend coming here
Great services, would definitely recommend, good price as well
**update**After posting a review on a local fb page the owner not only deleted his buisness fb page he also had a friend/employee post the security camera footage of me in the store online. He also managed to leave out any part of him getting loud and calling himself “the biggest bitch” ! So very professional of him.One of the worst experiences ever. Sold me a iPad that was not working and it was all down hill from there. He said “you Americans have this sense of entitlement” because I said when I purchase a product I expect it to be functioning. He was a horrible person and beyond unprofessional. See my Facebook review for more details on just how horrible this place is and how he is well known by local police because it happens often!! 😱
Great service nice shop thank you for getting my contacts
UPD. Attached is a screenshot from our conversation by phone. And it was me who called the police to help because you have attacked me and broken the phone completely.The worst service I have ever had. Went there to repair broken screen. The job was done poorly- new screen started to have vertical lines in few days. The shop refused to redo the job or refund the payment. The owner grabbed the phone, broken it completely and attacked me. I had to call and police to protect myself. Never! Never use this place!
Ive been a customer of Frank for years now. I definitely recommend very fast, Great Pricing and reliable. My go to for Any Electronic needs.
The owner of this place is very rude and disrespectful, seen his messages on social media and on yelp. He sells broken items and then is rude about fixing it and throws paying customers out because he will not fix the item. Stay away from this place. Dont waste your money!!!
Great value, they fixed my phone for a great price when all the others were maybe $90 more. Definitely will be back thank you
When I got my computer fixed I was very pleased because it was done on time, just like he said would be...... I recommend PHYX!
Fast and fair, they really know how to get the job done. We had one issue with our screen and he was super nice and helpful. Best in the area!
Horrible service! Rude and disrespectful.
I called and asked a question regarding my damaged phone. Honest guidance was given saving me the time and money. Thank you!
Vary rude refused to give me a receipt asked him a couple of questions as to why did parts of the switch look cut into if he replaced a part then why was it still dusty inside as when it was given to him if it was replaced with a new piece and he Continuously rolled his eyes gave me an Attitude to why I am nitpicking that the switches were fixed and he don’t understand what I want or what is the problem.... he then offered me 10$ back and then said offer is off the table when my sons switch lite was taken into this business it was not cut into or had pieces not put together correctly and open and I tried to ask him why they were like this and he just went off and was super rude and unprofessional never will I do business here again unfortunately
Nice experience here, nice shop and fast work. Great price
BEST REPAIR AND SERVICE I’ve been buying and getting my repairs and sending people for help with there phones to PHYX For the last 6 years and I/or cx have never been disappointed, i recommend everyone to him, Hes super quick with replying whenever you reach out for any reason u need help with which is a big plus because usually people take days to respond to you. I am also a metro by T-Mobile rep and anytime my cx needs a repair or a new phone because they dont have insurance or no upgrade Phyx is the solution and they are 100% happy with there purchase or repair as price is very affordable and best prices in town. will have ur phone fixed in less than 1hour, Overall PHYX is really reliable and 100% if your looking into purchasing anything from him, or getting any repair or diagnosis he is ur guy he is very knowledgeable and can get to the bottom of any repair or product. He also reaches out to make sure you are satisfied with your products. IF YOU EVER NEED A REPAIR, PHONE, COMPUTER, OR JUST A DIAGNOSIS THIS IS YOUR PLACE FRANK IS THE BEST
The mother of my children recieved a notice of how many people have viewed her comment on how great the service at phyx is only to realize that she never wrote nor had knowledge of this post from 2 years ago smh which then i came to the realization that not only did i purchase an iphone from phyx for her on her birthday it soon needed repairs in which i went to where i purchased the device phyx this is when i believe he went on to google play and gave his company 5 stars and left a comment that would clearly be misleading from a trusting customers device under their profile and then have the gaul to reply to himself smh what an egotistical narcissistic being smh i look forward to keeping this notification up to warn those in need of potential security risks.
My phone charging port was damaged and I had a lot of pictures and other info on there and couldnt afford to lose them. I called the store after a google search and spoke to Frank. He immediately asked for the phone model info etc. and gave me a quote almost immediately. I dropped the phone off on Saturday afternoon and he told me to pick it up on Tuesday or Wednesday. However, I got a text Monday afternoon with a picture of my phone charging at 60% battery capacity. Needless to say, I was thrilled. I had also told him about getting some data off an old laptops hard drive so I brought it with. He was very forthcoming in explaining to me that the drive was corrupted and would make copying arduous as wed have to do it in small batches. Very professional, respectful and is really forthcoming which is what I think is most valued by me anyway! Thanks @phyx-repair! I will make sure to come back with my next tech issue. I directed a friend to you and she should see you very soon!
Great service best in area fixed my iPad and IPhone super fast and did a great job
Did amazing work on my iPad Air2 service was fast and the crew was great in making sure my IPad looked brand new 😁 will definitely be recommending everyone with broken phones or iPads to this business 😊
Great work with my phone. Fast and reliable
Fast and quick, the best around western MA
Love shopping taking security measure cov 19 after good mall was empty
I find this place of business to be upbeat and quite welcoming. I have done business here many times. I have referred friends and family who are now repeat customers. The service rep is knowledgeable, professional, and courteous. I highly recommend this repair establishment!!!!
Repaired my expensive phone with care and speed and professionalism. Glad to have trusted PHYX with my baby 😁👍👍👍
Amazing job on Mijos IPhone 7 very good Price Points.... Definitely Worth it
They do great work! Thanks so much for fixing my phone
Always gets the job done in a good amount of time, reliable. Cant say that about the other places. Job well done!
Got my iPhone XR screen replace, he did a great job and the price was great, not expensive.
They did a great job today fixing my galaxy s8. really fast with a great price. lovely shop! what a life saver, you are very much appreciated!! we will certainly be back
Very arrogant. Always blaming the customer when he cant admit to his mistakes. His bad reviews speak for them self. He cant even control his own arrogance on something as public as google. He would rather degrade people and talk down on them as if he does no wrong openly when others express unsatisfactory customer service. I wouldnt recommend his services to anyone just based on the fact that he cant afford to fix or replace things he doesnt fix correctly. Horrible business, holyoke mall has way better options for device repairs with warranty. Frank is bad for buisness !
Still awaiting a reply to my email.Good evening, to whom it may concern,I have purchased an e-gift card as attached below, my nephew has said that it is not valid because his phone number if from Georgia. Im not sure what kind of mixup there is, but I placed the order I was asked which phone number Id like it sent to and I used his...I have attached the receipt, hopefully you can look into this and rectify the situation. Or please issue me a refund which may be against terms and conditions.Looking forwards to hearing from youKind regards,Hattie
I received a gift card to spend here, when I called I was mocked for my voice by the owner. I’ve called and sent multiple text messages but am just receiving flippant responses. The gift card has a balance of $1000 but is non-refundable. How can I get help please?As I SAID BEFORE PLEASE CAN SOMEBODY FORM THE STORE CALL ME ON MY GEORGIA NUMBER AND ASSIST ME PLEASE! Rather than telling me it’s not so, how about actually helping the customer?
Just yesterday I got the screen for my Samsung S9+ replaced.My daughter told me she knew a place that would be able to fix it in no time and not break the bank and made the call for me.I am extremely happy that she took me to PHYX!!!I opted for a used screen and ended up paying half of what any other place would have charged!!!The replacement screen has no scratches or other marks and my phone works and looks like new!I could not be more happy!
These guys are awesome!My wifes Note 8 totally died. I tried different chargers, hard resets, nothing. Not any sign of life, not even a single indicator light, NOTHING! I took it to a Sprint store in West Springfield. I waited for the tech to check the phone out. He came out and told me the phone was dead and any data in the phone that was not backed up was lost.My next stop was Phyx. The gentleman there was working on another Note 8 when I arrived. He told me to leave him the phone and he would check it out when he finished the one he was working on. Two hours later he called and said, your phones all set, it just needed a battery. My wife was ecstatic!Again this guy was awesome! Great service great communication, and as far as Im concerned, great price ($80). Spread the word.
Love coming here.... Super professional nice shop and great products!!! Keep up the good work
This is my second time having PHYX repair my phone and I am so grateful they are in business. Special thanks to Frank. I like their upgraded facility on Mill st. What makes me especially happy is their availability and time to repair. I had an emergency today and they took care of me. thanks Frank!
Great service, fast and reliable, will definitely back again.... nice shop too! Thanks PHYX
I rarely write reviews and dont remember the last time I wrote a negative review. However, my experience with the owner of this shop was disappointing and showed a total lack of regard for his customers and showed no interest in customer service.I brought my phone in for a screen replacement after I dropped the phone cracking the screen. The owner was on the phone with a potential customer giving them directions to the shop and there was clearly a lack of understanding so he started to yell at the caller, hung up, and rolled his eyes. When I picked up my phone i came back about 20 minutes early because I also wanted to shop for a case and was greeted with a snap youre too early. I told you two hours. When the phone was finished (on time) he handed ir back to me and it was a different color. My phone was black and he replaced the glass backing with an ugly neon blue without any discussion or explanation. When I asked him about it he snapped again, told me that the blue was all he had, and that customers were too picky and always complaining and asking for money back. I simply asked a question about the color of the phone and never asked for a lower price. I did tell him that Id received a recommendation from a friend to shop at his store and that I wouldnt be passing that recommendation along because I found him to be rude and disrespectful of customers. This led to a longer discussion why I felt this way.I was prepared to simply walk away from this transaction annoyed until he shouted try not to drop your phone again at me as I walked out the door. His witty comment was met with laughter from he and the other guy working in the store.I hope the caller, and any other potential customers, get lost on the way to his shop and buy from someone else.
Great services in a pinchThank God
Best place in the area to bring your phone!! They helped me out so much and real fast and straightforward
We came here the other day to see if our data could be saved from my husbands note10 that he dropped in the water. Phyx came to save the day!!!! I cant believe it. And they work really fast..... Only a few hours!!! Thank you so much guys
These guys were extremely helpful and extremely generous my new place for any technological issues
Been here a few times. Love the atmosphere and great services, thank you for fixing my phone and merry Christmas!
We sell phones here I like it
Fixed my phone super fast when no one else could. Thank god, will definitely recommend!!!
They have the best service in the area, in and out, nice upgraded setup. They request that you drop your device off for around an hour or more. Great job guys!!
Got my job done good and right, its the best place to go
Waaaaaay over priced. This store sells used stuff for nearly retail prices. Better stick to ebay, at least there you can always return it if you dont like it.
Good prices & he gets the job done as fast as he can.
Came in to get my galaxy Phone fixed.... was done super fast and no now it looks all new like nothing happened!!! Super impressedThanks PHYX
So happy to have had my Nintendo switch fixed as well as my iPad pro! These guys are awesome
DO NOT BRING YOUR PHONE HERE! The worker ripped my teenager off for 100 dollars when he fixed my screen but the next day it broke due to poor installation. He then refused to fix it and said merry christmas, the phone is now completely ruined because of his poor service. He took advantage of a teenager who didnt know much about phones. He said I DONT CARE to me over the phone when consulting. Aswell as the fact he wasnt wearing a mask when we dropped/picked up the phone. VERY UNSAFE AND UNPROFESSIONAL.
Its like the 5th time i come here but hey what can i say.... Im clumsy and they are the best!
They are really fast and do great work. Love the new office space, lots of parking
Great value and really professional.... Fixed my phone really fast!
Best place to go get your phone fixed, I got mine done fast and they did a good job
Nice work fixing my phone, super nice and really professional with a nice shop. Will be back
Great quality repairs for a good value. They are super professionals and responsive. Great work guys
Fixed my iPhone at warp speed! Cant believe it. Life savers. Well done!!!
Place was beautiful, the line did not take long, people were personable, awesome products.
They do the best work in the Western MA area. Beautiful new shop! :) thanks so much
Great job fixing my phone today.... SAVED MY LIFE as i needed my phone for work and it had everything on it!!!
Very disappointed. I went to get my iphone 10 screen repaired and in receiving it after the repair my face ID was not working. It was working perfectly fine before i dropped the phone off to get repaired. Establishment didn’t address the situation with urgency and didn’t apologize. Just claimed there was nothing he could do. I paid a good amount of money and i just feel as my needs were pushed to the side. My phone feature was ruined in the process of repair and all that was said is “There’s nothing i can do”. Very frustrating
They were able to replace my sons iPhone screen in 40 minutes at a reasonable price. very friendly and professional.
Frank is fantastic to work with! He is so knowledgeable. I was ecstatic to have a new phone up and running and at a great price in less than half an hour! A great and convenient local business!! Thank you Frank!
Arrived the other day to do our smashed Moto and PHYX made it look like new!!!! Felt so happy we will be back when we need them ... Great service for the price and nice office!
We love coming here, the best service and pricing all around
Nice work! They definitely know their stuff. Will be our new go place!
Truly a great experience service was fast and easy. Very professional and great to work with !!!! Thank you again for all your help!! If you are looking for a quick affordable place to fix your phone. This would definitely be the place to go❤️
They are very helpful. They fix phones fast and good!
Had a nice experiencePrices are fair and service is good
Good work
Great place to come to, they know their stuff!!!!! Fast and completely fairHighly recommended
Do not go here. The owner is very arrogant. Most of the deals are pure rip offs.
They were unable to unlock my iphone when no one else could! Thanks guys
Life savers!!! Fast and reasonably priced
Worst store owner ever, I never had to endure so much hatred from a business owner. Will never go there again and would never recommend that place to anyone.I came there because it was well reviewed here on google, now i am wondering if all of those are paid reviews for advertisement purposes.You have been warned!!!
I was in town for the weekend and my iPhone 5 fell and the screen cracked. PHYX Device Repair and Sales repaired my phone within 10 minute. The price was also reasonable and what I believe is low compared to others. He is a nice merchant and has technology and parts available for sale. My son bought a Vortex headphone.
Best in town, really fast
Super quick, great price!
Definitely the best !!!
Love coming here they do a great job and have a nice new office.