I went to this location on Monday, 1/27/20. Matt greeted me immediately. I told him I wanted an LG G7. He said he had one in stock. He then spent over an hour with me setting the phone up and making sure I was pleased. If he had to step away, Ben would step in. I highly recommend this location. Matt and Ben are the best!

I was absolutely dreading the whole switching over process and getting new phones but Shaun and Matt made the process so easy and painless. I can’t say enough positive things about the customer service that we received!! Keep doing what you do guys because you do it well!!

Mike greeted us quickly and when he was able, he came and helped... less then 5 min in the door! While helping us, an older gentleman came in and while we were waiting for data to trasfer between phone, he was able to help him and solve his problem... 2 minutes flat! Yeah it was a simple fix but he did not know that. Great Multi tasking skills! Knowledgeable about products and services! Great experience over all!

Great... The staff was great. Alexa was patient with me and very polite. She tended to other patrons while serving me. They even went outside to assist an elderly couple who couldnt get out of the car. The entire staff was very professional and courteous to me. Great job. Had to go back for another transfer, and the staff was amazing. Great store. Highly recommend!

Worst customer agents in the history of wireless connections. I just wanted to update my SSN for new account and in a span of one phone call (Approx time: More than one hour) they transferred me to 7 different departments and still could not update the damn SSN.I would recommend Xfinity from Comcast. They are super fast and their service is excellent.Once again Down for Verizon 👎

Tony From Wallingford absolute attentive and quick service. Matt did a wonderful job helping me. I would recommend my family to come to this store and visit Matt. Has a flip phone so he asked to do it from account.

Awesome team. Matt handled my initial call/issue amazingly and Ben diligently squared away the rest of my problem with professional grace. 110% sure they dealt with more than I realize BTS, so a big thank you to this place for handling my situation!

Had a terrible experience in this store today. My husband is moving from Sprint to Verizon and purchased a new phone online. We came to this store to activate the new phone and import his phone number. When we gave the sales associate the new phone he said, what made you pick this phone? This phone sucks!.Number one: The phone is already purchased, so its to late to sell us on a new product sir, so please dont provide your personal opinion about something we just spent $350 on.Number two: You have a customer switching from a competitor to your company. You should be extremely nice and happy about this. Not rude and condescending.Number three: As someone working with customers you should, in general, be polite before you decide to be rude and disrespectful.I have been a Version customer for over 10 years. Once my phone is paid off I will consider switching, 100% based on this experience. Verizon should know this sales associate is costing them customers. This retail branch should know I will never be recommending it to other people or returning.

I received excellent advice from Matt regarding the purchase of a new phone. He along with the manager Mike answered all of my questions and explained the functions of my new phone. I would recommend this store for great customer service.

Just switched to Verizon and I have to say the store in Springfield on Baltimore pike is the absolute best, Ryan got the door for me as I walked in, set up my devices and I was treated with nothing but the best service from every employee there. Alexa was very lovely and had beautiful eye make up, Fred and Kevin were also very pleasant to deal with. Thank you very much for helping this old head feel special and learn some new technology.

I absolutely love this Verizon store! Today I was helped by Alexia. My Droid 2 just decided it wanted to stop working today..Alexia and her co-worker were so kind, they knew right away it was not something I had done, and had a customer come in the week prior (w same phone & issue.) They are both very kind! Alexia took time and made sure my apps were still there, pics! Explained so many things!!! How to back up the phone, and lots of other things!! They have the best customer service at this location!

All I can say is WOW. This store has helped me with everything to my daughters phone, ex wife and mine. This store has been my go to store for almost 3 years straight back when Ryan was the store manager and now hes moved up but still delivers the same outstanding customer service he always has. Ryan walked in today after not seeing me for more then a year greeted me by my first name and immediately helped me out with my new device. I recommend this store and all of the associates for any and all verizon!!

My mom and I were shopping for my phone and really had no idea what we were doing. Yashi was very patient and helpful. She helped us long after her shift was over to make sure we had a great experience and got everything we needed. Definitely recommend!

As soon I entered the location here in Springfield, I was embraced with a warm welcome that began with a handshake. Kevin, Scott, and Ryan would have to be by far the best Verizon employees I have ever conducted business with, in my whole time in experiencing wireless technology. To anyone looking for the best service and the relief of everything being taken care of look no further, for this location is the one youve been in search of.

I had ordered an IPhone 5 and needed help installing the phone on my own, as I’m not that technically bright. I screwed it all up and had both my husband’s and mine on the same iCloud. I was so stressed out. I went to buy a case for the phone and proceeded to tell the kind young gentleman, Fred, what I had done. Fred took the two phones and before I knew it, he had corrected all of the problems I was facing. I was absolutely THRILLED! Fred, Kevin, Alexa and Scot were all so friendly and helpful. I highly recommend this Verizon Store. They go the extra mile for you...all with a smile on their faces. Thank you again Fred!

The manager was the best .he took the time to swap my phones out knowing he was not going to charge me this took 20minutes and everthing works great. Awesome job I WILL DEFINITELY BE BACK TO BUY MY NEW PHONES .GREAT CUSTOMER SERVICE

Highly recommend alexia! She helped my dad better understand our plan. I was having troubles with my iPhone 6 and she explained to me how the software update was messing with my phone. She helped me get a new iPhone 8 and didn’t try to convince me to get an X. She was helpful, pleasant, and really knows her stuff. Verizon stores are always a place I dread going because it is usually a long process. She made it as quick as possible!

These guys are the best. The personal attention i have received from all the associates at this location is second to none!If you want the best customer service experience and great help dont go anywhere else.Go to the Verizon go wireless next to olive garden on Baltimore pike and you wont be disappointed.

You come in and they only have two workers. While both were busy helping others, we waited around for at least ten minutes before asking us what we needed (after the initial hello when we entered). Also, they have no signage to inform you that they are an authorized retailer; most likely because they don’t want you to know. They seem very janky.

The greatest service Ive had in a long time! Fred and Scott helped me with my transfer when every other Verizon told me it couldnt be done. If you are looking for great customer service go to Verizon Go Wireless!

Fred Reid &Scott Lowery are the dream team!!! They got the phone set up and did all ancillary paperwork to make sure we received all possible credits to our bill. THey know the product inside and out. Huge help. Great sales and service men!! I will do all my shopping here.

Best customer service ever! Kevin helped me in so many ways that other stores wouldnt even bother. These guys will always get my business in the future. If you need anything at all Kevin is the guy to go to. Friendly, kind, and helpful this Verizon store is A+.

Went in for device issue with my phone. The store manager warmly greeted me and helped me with the device. He also showed me how to fix the device if it happened again. I will be returning early March and he also said he would set a reminder to follow up with me in a few days to see if the phone was working properly and to remind me when my upgrade was eligable.If you need any assistance I recommend this Verizon above all else.Thanks Ryan for all your help.

Kevin and Tim were both extremely helpful. They explained everything very clearly to me. I felt I was given all the proper information to make the best decision on purchasing my new phone. Great job guys!

Tim and Kevin J. Make coming into The Verizon store a pleasure. They are always helpful beyond the norm. Every time Ive had a problem they resolve it with calm and grace. Ive been in on several occasions where customers are impatient and rude to them but they never lose their cool. I would do everything in my power to keep them as employees if I were you. The Springfield team is amazing! I never dread coming to the phone store thanks to all of the crew at this location. Even my children know them by name due to their experience with your Springfield Team.

Purchased a cell for my elderly Mom when she was hospitalized recently. We had a lot of issues with the phone but Matt Phillips refused to let me down. After more than a week Matt kept in touch ( Im in NYC), and FINALLY Moms cell is working! She now has Whattsapp and can see and talk to her family.Thank you Matt for taking the extra step. !!!👍👍👍

Great service from the team at springfield, this is my first smart phone and every staff member helped me. They made me feel comfortable and ready to use the phone before I left the store. Thank you very much!!

Watch these guys. There was a problem with my new phone where you connect the charger. The sales rep jiggled it and fixed it and said if I had anymore problems to come back and hed replace the phone. I came back within the 30 day period and he wouldnt give me a new phone. He said hed give me a refurbished one which I didnt want and felt he didnt keep his word.Later I transferred to T-Mobil. They paid my early termination fee and I owe Verizon nothing. Then I get a letter from Go Wireless stating I owe them $300. I told them the fee was already paid to Verizon and Verizon Wireless said I had no balance with them. Be careful and be sure you only deal with a Verizon Corporate Store and not a Premium Retailer.

Went to store about 2 years ago 1 employee told me I should switch carriers called to see if they could switch over phones told me stop in wasted an hour because when I got to store they told me no have to go home and call Verizon

Scott was an excellent listener and problem solver for my iPhone problems. I appreciate that he explains and uses analogies so that I am learning about the internet and phone. Score is 20 out of 10!

We purchased a phone this afternoon for my wife. We want to let you know that the people who helped us, Scott, Alexa and Isaiah were outstanding. They were extremely helpful, polite and represented Verizon in an extremely positive way.

These guys at the Springfield square Verizon on baltimore pike next to olive garden are the best. Each associate is knowledgeable and always takes the time to assist me with all my questions. I would recommend them as the best Verizon Ive dealt with.

Come to the Gowireless store next to olive garden for all your Verizon needs. I left my phone out in the rain and Kevin and Ryan gave me the best deal possible. Got me a new phone Tablet and helped me buyout my previous device. Thank you for all your assistance, I couldnt recommend this store more. Theyre the best.

This store is the only Verizon I enjoy coming too and doing business at. This is the second time Tim Graser has helped me with getting a knew phone and I always leave happy! I will most certainly refer this store to friends and family.

Amazing! Worked two representatives very long & hard (am a senior Techno Dinosaur) and both Kevin J. and especially Scott L. helped me tremendously. Professional, knowledgeable, personable- great reps for Verizon. I feel much more confident as a Smart Phone user, having benefitted from their graciously-provided tutorials.Thank YouDr. Rosemarie Morochko

This store is the only place I would recommend for all your wireless needs. Ryan and the crew in Springfield were able to offer me a perfect solution for my new phone and were very nice and professional while doing it . theyre located right next to olive garden on Baltimore pike in Springfield

Best verizon, and experience Ive had. RYAN AND THE TEAM AT GO WIRELESS NEXT TO THE OLIVE GARDEN IN SPRINGFIELD ON BALTIMORE PIKE ARE THE AB.SOLUTE BEST

Alexa and Jose helped me out by returning my defective items and helped by providing great customer service.

These guys are the best. Ryan always helps me with any and all questions and device help! I would recommend these guys over any verizon s

Great outstanding service. I apppreciate the all the help youve given me and recommend your service to all.

Great guy and here at go wireless in Springfield on Baltimore pike next to the olive garden.Go in and ask for Ryan for the best experience ever.

Scott was wonderful, curious and educated. His expertise was phenomial especially for a techno senior like myself. A plus!

They were extremely knowleganle and patience and help me feel very comfortable with my new phone.

I want to thank your wireless consultant Timothy Graser for his diligence and professional. He was kind and patient when I needed an important project formated and emailed. I tried everything, but I couldnt get it to work.I needed to email a project to FedEx for our daughters graduation announcement. I couldnt get it to send from my cell phone so I walked next door to the GoWireless store. Tim tried everything he could think of and he finally got the email to send. Im very grateful and would like to commend him. The entire GoWireless staff in Springfield, Ohio are great. Timothy Graser went above and beyond to make my project for our daughter a success.Sincerely,Teresa

Amazing customer service! Everyone at this location has gone above and beyond to help my family and me

I thought Tim was extremely knowledgeable, as well as very helpful in helping me purchase the best phone for me. Hes also very pleasant to deal with.

I highly reccomend the Verizon store in springfield on Baltimore Pike, see Fred. Honest, reliable, excellent customerervice. They really helped me out here. 10+ Customer service. Go see these guys. They are the best.

Outstanding service by technical experts. Wonderfully pleasant, patient, and eager to please customers! It doesnt get any better. Thanks to Scott, the store manager.

Scott was very professional, considerate, and knowledgeable. Helped me out and saved me some money in the process.

They didnt have what I was looking for but the rep there was very nice and helpful.

I always go to these guys when the latest iPhone comes out, and they are always well-stocked, professional, quick and down to earth.

They took their time and satisfied my concerns,will recommend again and again

I do not like going into this one. The people that work in here act like theyre better than you if I could give them in negative star I would

Scott was amazing. Great store great people very helpful

The customer service at this location far exceeded my expectation!! Thank you to Scott L., the store manager, my phone performs better and looks great!

I just want people to know if you go into this store check your bill very carefully. I had three phone lines with this company and after checking my bill one month I noticed there was a phone line that was on there that noone used. When I went to the store and spoke to the store manger he told me it was a dead line! Not knowing what that meant I called them and they explained that because one of the phones were damaged but in order to get the same number the manger added a phone line that was costing me 49.99 a month but the line was dead. I had know idea that this happened so he added a line without be being there or asking for ID or my password. Now I have been trying to get this taken care of for one year and they want me to pay for something that was not in use. And i am still being billed for this and the Store manger is not a district manger! So not only have I been trying to get this problem solved when I go into the store the Manger Ryan S is always at a meeting . Now it is going to cost me a little bit because I went to a lawyer.I just hope this doesnt happen to any other person. If you need a phone go to the corp.stores because they dont let anyone just go in and do this. My husband has had account with Verzion for years and never had a problem, I just would not use this store at 1001 baltimore pike, springfield, paS Harlan

Scott and Kevin were amazing! 5 star service.

Great job, great service, I buy all my devices from Gowireless in springfield! Thank you for all your help.

They wouldn’t let me upgrade although I was eligible unless I bought accessories (screen protector, case, and car charger) worth $200. Professionalism and customer service- one of the worst I have ever experienced.

Did not go, please dont tell bobs I go without me knowing, she very jealous lady

Tim was patient and very knowledgeable. Great experience!

I have to say that the this place has the best customer service! Tim and Kevin know the products very well.

Best store around period. Ryan,

Great service, 5 stars all day.

Great service...5 stars

The reps were mean and didnt understand my problem, and after I left I heard them laugh ! It was very unprofessional in there ... I will never go there again

This group is great!

Clean,organized and helpful.

They are very knowledgeable

Theyre the best.

Perfect customer service

Great staff

I wasnt there.

Scott is the man

Paying a bill

Goodness