Much better store than the one by my place that is within walking distance. Great selection. Massive store.

Went there armed with the information that I needed an 8 mm bolt for underneath the mower. Great employee whose name I didnt get spent a good 5-10 minutes looking at bolts with me while I tried to get more specifics via text. Was very patient, knowledgeable, and helpful, and I got the right stuff.

I went to Ace hardware today to get a couple of plants for my garden though it is later in the season. All their plants were 75% off and I picked up a couple of nice ones and pretty fair shape. The staff were very helpful and check out was fast.

Ace hardware frustrates me. They are five minutes from my home, I would like for them to be my go to place for stuff, but it seems like every time I go there, they never have what Im looking for and I end up driving to Menards and getting what I need. Having said that, every one there is always friendly and helpful, and you can actually find someone to help quickly.

This place is great. Great customer service where the employees actually help you, and great selection.

The manager was a huge help and was able to help me design, purchase and get delivered my new Big Green Egg in no time at all. It was a great experience and Ill be back for more of my bbq and hardware needs.

I ordered a $5000 lawn mower and paid for it in full with the expectation to receive it the following week (I was told that the store would receive a few and I had to pay in advance to secure a mower). The day it was supposed to be delivered I did not receive any call to schedule the delivery so I called the store in the afternoon. I was told that the mowers arrived too late at the warehouse and did not make it onto the truck to the store. They would be working on a special delivery so I didnt have to wait another week. The days passed and I called several times to check on the status and I kept getting excusions. According to the employee the mower was picked up by a freight company last week. The warehouse is 130mi away from here and it still hasnt arrived at the store 5 days later.Yesterday I was promised that I would get the mower delivered today. However, nothing happened AGAIN today so I called the store. I was told that the mower arrived at the store yesterday but they are not sure whether it has been assembled, yet and they cannot deliver it and I have to wait until tomorrow.I keep getting excuses after excuses, my grass is not waiting to grow and ACE Hardware also was very quick in charging my credit card.This was my first purchase at this store and it is hasnt been a pleasant one so far!Update: I received my lawn mower assembled the following day. The store manager explained the delay and apologized. I feel like I was taken seriously and the store manager did his best to provide me a good service. Overall everyone I had contact with was friendly.

Knowledgeable and friendly staff, usually have what Im looking for.

Excellent store. Very helpful. I am somewhat disabled and they responded to me like I was their best Uncle, with warmth and understanding. It truly is the helpful hardware place. I would return there with NO quams. The staff are top notch. See for yourself.

They had mums on sale 2 for $10. I bought a huge orange and a large purple!

Found the little parts that we needed amd it was closer than driving to Lowes or Menards.

One of the best garden plant selections, and great when they are 75 percent off at the end of the season.

One of the best places to get summer flowers. They had proven winners plants, that others in town didnt have.

Nice place to get keys made

I Went looking for hanging plantsThe prices were high 49.99 for putina baskets 89.00 for extra large.There were some small ones for 25.00.To expensive for flowers that are not going to

Always such friendly staff willing to help whenever needed.

They are community minded during the pandemic.

Melian is the sweetest and the most cheerful cashier.

Mike helped us pick a great smoker. Delivered and hauled away the old grill.

Very nice store and staff

I told a young man we were there to pick up a lawn mower and he told us to go to customer service in the rear of the store. I told him my husband was on crutches and he didnt respond so we walk to the back of the store slowly where a woman started to help us, then a gentleman started looking for our mower. He finally found it, then had to find a cart to put it on. He took it out to our car and loaded it for us. I wish the young man would have gotten the mower and brought it up to us, but we made it.

What ever you need they have it and will help you find it!!

This is the nicest Ace Store Ive ever been in. And is the best organize store Ive ever seen.

The staff is always friendly and helpful at this store. I’d like to give a shout out to Sabrina. She was very helpful and pleasant working curb-side pickups in the rainy weather. The person that helped with our drive through was great, too. You are appreciated!

Very friendly and helpful staff. They go out of their way to help you.

Wonderful place to shop.

Always a great experience!

You can always find what you need there

Friendly service

Great place for outdoors. One of the best grill selections in town and a bunch of the patio furniture is unique. Looking forward to getting our patio set home.

Awful! The woman who answered the phone when I called to ask if they had certain filters in stock told me “I don’t know, you can come here and check though” and hung up on me! I came to the store and was not helped by anyone. Unfriendly staff. Never coming back, I’m going to stick to Menards.

Friendly staff There are very helpful

Huge store, helpful staff. Classic hardware store with an up to date selection without losing the nostalgia. Wish it were closer to me. I spend more time looking for help in the box stores than it takes to get my item. Not a problem at Ace just look up and theres a helpful hardware person.

They were charging the wrong prices. The tags all rang up wrong and they did nothing about it. Will not be back.!

Helpful employeesLittle bit more expensive than othersDid not have what I neededBut seemed to have everything else

Newly remodeled, they have a good selection of tools and supplies for handyman jobs.

Friendly they really help you out.

Good prices on flowers today. Nice selection too...so many kinds to choose from. A nice big trolley for me to put them on. A very nice cashier who was doing her best as it was very crowded.

Visited the location yesterday and picked up my online pickup order. The staff was friendly and went out of thier way to make additional purchases. They even added to my order on items I couldnt found in the cart! I would definitely recommend this location!! A great thank you

The signs above each aisle are very descriptive as to where you can find what you need. However, they can only be seen from the center aisle. When going through the side ones, there is nothing visible to guide customers to what merchandise is located where. The staff were very helpful in assisting me with what I was looking for. And I accidentally left my sunglasses at the checkout. The cashier came out to the parking lot with them in an effort to find me. Fortunately. I was on my phone, and I hadnt left yet. I was very appciative of this kind deed. I, too, give this store 4 1/2 stars. Only the sign issue keeps it from being a perfect five.

Before you start a home project....or when youve got yourself in a jam, come see the staff here. Always helpful, friendly and not judgmental. I havent been able to stump them yet.

Nice selection of products

Great friendly service

Lots of helpful staff.

My favorite place to buy plants! The manager was very helpful in replacing a butterfly bush that had died. Recommend to everyone!

Thanks for having everything I needed, always!!!

Great place for all your hardware needs.

Lots of items to pick from

Very nice place to have any kind of gathering for any occasion

Pricey but great service.

Super kind helpful staff knowledgeable about products and very clean

The store is undergoing a complete remodeling and the staff was extremely helpful with me trying to locate items I came on for.

This is what your local hardware store should be. Friendly and helpful people. Maybe a tad more expensive than the big box store but locally owned with tons of selections for minor home improvement needs

Quick and easy keys made. Always friendly helpful people.

Very helpful employees. One thing that is good about this place its just small enough to find all I need. Just wish they had a military discount

Employees on the floor are very knowledgeable, but checkout can be grueling. There are rarely multiples on the lanes, but dont let that discourage you. This is a great place to shop for hardware.

This store was so filthy dirty I cannot believe the prices so high and store was a mess!

Always friendly and available to help answer any questions you might have.

11:45 Sunday morning. Temp was 90°. Nobody available to help. White tent had water on the floor making it challenging so didnt go in. Decided to leave. Normally a better shopping experience than it was today.

Was hoping to find Autumn/Halloween decorations with closeout prices, but they still have a way to go. Christmas was on sale though!I had a coupon for $7 off a $20 purchase, so had gone in to use that. The sales people were as helpful as ever when I had questions.

A good family owned hardware store.

Friendly, helpful employees, had what I was looking for at a reasonable price, didnt have to wait in line.

Although I arrived 1/2 hour before closing the staff was very courteous and helpful for my 2 questions.

You can find almost anything you need here. They are extremely helpful. Id recommend visiting here before the big box stores.

Ace was around before any of the national chains. Still going strong! Staff are knowledgeable and friendly.

Very helpful and willing to go the extra mile for you.

Like the way the sales people are so helpful. Store is always clean and well stored. Normally can get what I need.

Just the nice neighborhood hardware store

A very good place to get all the things you need

Ace is the place /the helpful hardware store. Lol fun place the shop

It was a very respectful visit and me and my wife enjoyed our time there. Holly was a great cashier too

Found the rake my mom wanted. Adjustable and it works great to get the leaves out of the bushes. Thanks Ace!

I’m actually shocked I try and shop local and then this short haired female employee treats me like garbage. I’ve never been verbally attacked by an employee before and I’m not going to go back there.

A little bit of everything, and a knowledgeable staff...

Lots of good choices here but kind of expensive. But if you need it now this is a conveniently located store and quality products.

Helpful staff and lots of stuff for different projects.

Friendly. Take time with e as ch customer. Patient. Clean!! Cashier area is an example for all stores really

Ace is the place, for sure. Ive never had a bad experience at Ace...theyve always been helpful and friendly...

Staff is very friendly and helpful plus the store is dog friendly. They had a cart that was the perfect size for my Shih Tzu.

Awesome as always! Shop local as much as I possibly can!

Locally owned with helpful employees. Good quality merchandise

Always a great experience at ACE on walbash in spfld Illinois. You are treated with great one on one customer service.

Ace hardware is not as large as the other big chain stores but they are as experienced and helpful, if not more. Friendly staff makes it easier to ask for assistance.

Excellent customer service. There is almost always someone who has an answer for me. This is really handy as a first time homeowner.

Good selection of outdoor plants.

Good service..very helpful.Great specials. Will go again

Way better than big places like Menards and Lowes anyday. Friendly service and great prices.

Prices are a little high, but the staff is friendly and I easily found what I was looking for!!

Needed some piping, Allen helped and was courteous and professional, also knew what he was talking about.

Very friendly and nice people

Excellent customer service. Great hardware store.

Got what I was looking for right away, and the guy that helped me was cool.

Good service. Everything has price on it

Came in for plexiglass to fix a window. Tim cut it to size, and recommended glazing to finish putting it in correctly

Everyone was very helpfull and helped load my car. Great staff

Sales clerk was helpful, cashier seemed bored as if she had something better to do.

Awesome store. Friendly and knowledgeable staff.

Hello World Everytime i go at Ace on Wabash Ave The Employees come to help me!!! I Love Ace Hardware On Wabash Springfield Ill

Workers very friendly and willing to help

The manager helped us and we were able to find everything.